Sony Computer Entertainment America LLC

Initial Business Response /* (1000, 5, 2015/09/08) */
September 8, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA, LLC contacted the...

consumer and provided a solution.
SCEA appreciates the opportunity to address this matter.

Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (2000, 7, 2015/09/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)

June 30, 2017
Re: Case No. [redacted]
 
Consumer: [redacted]
Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
Per the PlayStation Network Terms of Service, unused wallet funds are not...

eligible for a refund.
 
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
[redacted]Consumer ServicesSony Interactive Entertainment America, LLC

April 13, 2018
Re: Case No. [redacted]
 
Consumer: LAURENCE [redacted]
Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted]
 
I spoke to Laurence and declined his request to upgrade his PS VR to...

version 2 or refund his purchase. 
 
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
Matthew [redacted]
SIEA Consumer ServicesSony Interactive Entertainment America, LLC

Initial Business Response /* (1000, 5, 2015/06/02) */
June 2, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
We set up service for...

her PlayStation on service case XXXXXXXX.
SCEA appreciates the opportunity to address this matter.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (2000, 7, 2015/06/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The person that contacted me was professional and actively listened to my complaint about my customer service experience. They have informed me that they will work to fix my gaming system, and I am awaiting the end result. Comments on final product are pending.

Initial Business Response /* (1000, 5, 2015/07/01) */
July 1, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
We are servicing Ms....

[redacted]'s PlayStation per our normal service process.
SCEA appreciates the opportunity to address this matter and considers the matter closed.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 7, 2015/07/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept it. I have asked for a new unit or a refund at this point and would prefer that to resolve this case. When speaking to them they said the unit never made it to them and they never received it. They said they were going to track it and get back to me. Then this Mr. Cunningham leaves me several messages saying they're fixing my unit and will send it out soon with tracking. What kind of bs, unprofessionalism am I dealing with? I am at my wits end and do not want to deal with Sony again. Refund or brand new unit before I ever agree with this case. I'm sorry it's just been the worse customer service in history.
Final Business Response /* (4000, 9, 2015/07/09) */
July 9, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA appreciates Mr. [redacted]'s feedback regarding his service experience. We shipped him a replacement PlayStation 4 on 07/06/2015. We respectfully decline his request for a refund or a new PlayStation.
SCEA appreciates the opportunity to address this matter and considers the matter closed.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
Matthew Cunningham
Consumer Services
Sony Computer Entertainment America, LLC
Final Consumer Response /* (4200, 11, 2015/07/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Just received unit. I refuse to accept offer unil I know unit is whoring at its full capacity. I need more time to test it out. Thank you. If unit is in great working condition I will let you know if not I will mail back and request a final refund.

Initial Business Response /* (1000, 5, 2015/07/13) */
July 13, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA, LLC contacted the...

consumer and provided a solution.
SCEA appreciates the opportunity to address this matter.

Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (2000, 7, 2015/07/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was contacted by Sony and my issue was resolved. It seems that something so simple shouldn't have been such a pain to resolve though, as I had contacted customer service several times prior to filing my complaint to no avail. While I am satisfied with the resolution, I urge Sony to reevaluate their policies regarding this issue so other people do not have to file a complaint with the Revdex.com in order to resolve a simple matter.

September 25, 2016Re: Case No. [redacted]Consumer:   [redacted]Thank you for contacting Sony Network Entertainment of America, LLC (SNEA, LLC) regarding the above-reference Revdex.com case# [redacted].
 
SNEA deactivated the PlayStation system from [redacted]...

account.
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
Consumer ServicesSony Network Entertainment America, LLC

March 21, 2018
 
 
Re:      Case No.[redacted]
Consumer: Jeffrey [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted]
 
SIEA contacted...

the consumer and provided further insight into the process.
 
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC

Initial Business Response /* (1000, 7, 2015/11/24) */
November 24, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA, LLC will not be able...

to fulfill the consumer's request. This consumer has a history of taking advantage of the generosity of SCEA, LLC and then makes multiple false claims to the Revdex.com.
SCEA appreciates the opportunity to address this matter.

Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
Consumer Services
Sony Computer Entertainment America, LLC

April 10, 2017
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA has contacted the consumer and provided a resolution.
 
April 14, 2017: SIEA. LLC emailed [redacted] on April 10, 2017 @ 1:59 pm (Pacific) to [redacted] with detailed instructions how to solve her issue.  We are emailing the details again.
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC

Complaint: [redacted]I am rejecting this response because: "Insight" provided was nonsensical. Sony is committing fraud against customers such as me, and continues to sell products using false advertising. This matter has been reported to the FTC for false advertising and fraud.Sincerely,Carl [redacted]

October 20, 2016
Re: Case No. [redacted]
Consumer:   [redacted]Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Better Business...

Bureau case# [redacted].
 
Per the PlayStation 4 warranty, SIEA is not liable for loss of data, which may occur during service. 
 
[redacted] request for compensation for loss of data is denied.
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved. [redacted]Consumer ServicesSony Interactive Entertainment America, LLC

September 13, 2016
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Network Entertainment of America, LLC (SNEA) regarding the above-reference Revdex.com case# [redacted].
 
SNEA has contacted the consumer and provided a resolution.
 
September 20, 2016: The PSN Account was deactivated and an email confirmation was sent.
 
 
SNEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SNEA may have at law or in equity, all of which are expressly reserved.
 
Consumer Services
Sony Network Entertainment of America

Complaint: [redacted]I am rejecting this response because: 100 is ridiculous for a known issue.Sincerely,[redacted]

May 1, 2017
Re:      Case No. [redacted]
Consumer: [redacted]
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA will not be able to fulfill the consumer’s request. 
 
May 3, 2017: SIEA stands behind the original statement.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLCTell us why here...

April 6, 2017
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA contacted the...

consumer and explained what steps were taken.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC

Initial Business Response /* (1000, 5, 2016/01/13) */
January 13, 2016
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
I alerted the service...

center to expedite his service. We will not waive the service fee.
SCEA appreciates the opportunity to address this matter.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (2000, 7, 2016/01/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)

April 12, 2018
 
 
Re:      Case No. [redacted]
Consumer: Amy [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted]
 
SIEA contacted the...

consumer and provided a resolution.
 
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC

Initial Business Response /* (1000, 5, 2016/01/06) */
January 6, 2016
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
Your Vita memory card...

and Dual Shock 4 is covered under a one year warranty from the date of purchase. We do not service out of warranty memory cards or Dual Shock 4s.
You may reach our support at us.playstation.com to request service.
SCEA appreciates the opportunity to address this matter.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 7, 2016/01/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I contacted support and they wont do it as I didn't think to keep the receipt for the memory card.I just bought a new controller but I don't want to have to rebuy the memory card.
Final Business Response /* (4000, 9, 2016/01/19) */
January 19, 2016
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
I would like to assist Mr. [redacted], but she has been unresponsive. I have left my phone number for her to call me.
SCEA appreciates the opportunity to address this matter.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC
Final Consumer Response /* (4200, 11, 2016/01/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm calling tomorrow. I sent an email explaining why I haven't

[redacted]
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA has...

contacted the consumer and provided a resolution.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC