Sony Computer Entertainment America LLC

September 13,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Network Entertainment of America, LLC (SNEA) regarding the above-reference Revdex.com case# ***
SNEA has contacted
the consumer and provided a resolution
SNEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SNEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Network Entertainment of America

Complaint: ***I am rejecting this response because:
Sony states that my account was banned for Account of Financial Scamming/Fraud I was never aware of any such issue and neither did I do it or got involved I am requesting proof I truly believe that it is a mistake and would like to get my account reinstated It seems to be an issue with Sony to just ban accounts with out detailed explanations and keep whatever data and money is left in accounts.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2016/02/16) */
February 16,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
There is no recall for the
PlayStation As Ms***'s PlayStation warranty is expired a fee for service is dueOur out of warranty fee includes all FedEx shipping and certified PlayStation Parts installed by qualified PlayStation technicians
SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
***
Consumer Services
Sony Computer Entertainment America, LLC

Initial Business Response /* (1000, 7, 2016/01/19) */
January 19,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
I sent Ms*** a
replacement code to her email address
SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
***
Consumer Services
Sony Computer Entertainment America, LLC

Complaint: ***I am rejecting this response because:
The response from Play Station is not trueI called in January and tried to cancel it again! My son did not even own a play station at this time! Why would we need the monthly services? Can they produce an audio of this exchange? Why would I call them in the first placeIf I was not trying to cancel the services AGAIN!! Sincerely,*** ***

March 27,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA has
contacted the consumer and provided further insight on the process
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLCTell us why here

Complaint: ***I am rejecting this response because:
We will be unable to work with you in the future in the court of law, we hope this is what you desired for the outcome
Sincerely,*** *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because:They have basically stolen any money I have spent on the broken game mode They have sold a product that does not perform as advertised and continue to promote this game mode, knowing full well that it is broken
Sincerely,*** ***

Complaint: ***I am rejecting this response because: no one reached out to either me or *** ***Sincerely,*** ***

Complaint: ***I am rejecting this response because:does this system look like it is infested to you I and other people includeing someone who works for *** stated that the system was not infested with bugs he watched me open the system so with all due respect I believe sony is in breach of contract sincerly *** ***
Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/10/07) */
October 7,
Re: Case NoXXXXXXXX
Consumer: *** L ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
SCEA has contacted the
consumer; however, SCEA and the consumer have been unable to reach a resolution regarding this matter
SCEA will now consider this matter closed
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (2000, 7, 2015/10/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This has been resolved

April 17,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA contacted the consumer and
provided further insight on the process
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

July 18,***
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA has contacted the consumer and provided a resolution
July 20, ***: SIEA, LLC stands behind the original statement
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

Complaint: ***I am rejecting this response because: customer service gave incorrect information on numerous calls to PlayStationA customer service rep already offerered a refund which I accepted but the call droppedthe company should follow thru with the refund. Sincerely,*** ***

March 5, 2018Re: Case No***
Consumer: NATHANIEL ***
Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# ***I spoke to Nathanial and explained our service qualification policy:
Evidence of
biologic infestations are immediately identified and returned without service to prevent contamination of our service facility. Our PlayStation certified technicians are qualified and provided the autonomy to determine qualification for
service as outlined in the terms of service. Infested PlayStations are disqualified from future service
SIEA appreciates the opportunity to address this matter.
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Matthew***Consumer ServicesSony Interactive Entertainment America, LLC

April 11,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA has
contacted the consumer and provided a resolution
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLCTell us why here

September 13,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Network Entertainment of America, LLC (SNEA) regarding the above-reference Revdex.com case# ***
SNEA has
contacted the consumer and provided a resolution
SNEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SNEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Network Entertainment of America

Complaint: ***I am rejecting this response because: Even though the company provided a solution, however, in part, their response was, "Please note that this response is not an admission." It appears that the company is not owning up to there problems. If there was not an issue, the company would not have issued an update to correct the original problem. It appears that this company has a history of not appropriately dealing with customer concerns. For historical purposes, I have attached an email to the company's CEO from January 19, 2015, where I addressed some concerns about an issue a game that was freezing up. The CEO or his designee never responded. I sent a follow up email on April 6, and the CEO or designee still did not respond. I do not feel that the solution that the representative provided on Friday, May 5, was not appropriate.Sincerely,*** ***

Complaint: ***I am rejecting this response because: The problem is caused by Sony's not giving any information, not even including the last few digit of the serial number of the said Console (PS4) active as my main deviceFor all I know, this problem can be due to a bugg on their end Yet, refusing to give any statement nor even give any kind of information on their web account manager
This needs more transparency from their since two times in less than a year their service failed to recognized my PSas my primary device
Sincerely,*** *