Sony Computer Entertainment America LLC

December 7,
Re: Case No***
Consumer: *** ***Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
I spoke to *** and provided an acceptable solution.
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
*** ***Consumer ServicesSony Interactive Entertainment America, LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Initial Business Response /* (1000, 5, 2015/10/26) */
October 26,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
As this consumer's
PlayStation's one year warranty has expired, a fee for service is dueA forum posting is not evidence of a 'known issue'
SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
*** ***
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 7, 2015/10/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When Sony is the one posting the issue on their own forum, it does constitute a known issue
Final Business Response /* (4000, 9, 2015/11/11) */
October 30,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
A forum posting referring to the preferred method of troubleshooting a malfunction of the PlayStation does not indicate a 'known issue'Just as error codes will help identify an issue to assist with troubleshooting, indicator lights identify hardware symptoms that sometimes can be resolvedWhen troubleshooting doesn't work, service is required
Further information about PlayStation Indicator Lights can be found at our support site:
https://support.us.playstation.com/articles/en_US/KC_Article/PS4-Power-Light-Ind...⇄ /> SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
*** ***
Consumer Services
Sony Computer Entertainment America, LLC

May 1,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA contacted the
consumer and further explained why the decision was made as it was.
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

Complaint: ***I am rejecting this response because, while they did respond promptly and over the course the week the problem was finally fixed the problem...they offered no compensation as my service has been like this for two pay cycles.Sincerely,
Aaron ***

Complaint: ***I am rejecting this response because: This is not for a renewal which is what I've been trying to explain to sonyI signed up for the free trial on 10/which is the same day that I was charged for the serviceI assumed that they charge and then refund if you stop the service before the day period ends I ended it prior to 10/ I shouldn't have been charged.Sincerely,*** ***

April 4,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA will not be able
to fulfill the consumer’s request
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

January 22,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA contacted
the consumer and provided a resolution
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

November 1,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA has contacted
the consumer and provided a resolution
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

Initial Business Response /* (1000, 5, 2015/06/29) */
June 29,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
SCEA, LLC contacted the
consumer and provided a solution
SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 7, 2015/07/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On Jun 29,2015, I received this response via e-mail:
Hello ***,
I am writig you in response to your Revdex.com letter
Your PlayStation(R) Network account was banned for having an inappropriate online id name
You will need to call our toll free line at XXX-XXX-XXXX and reset the name
Thank you,
*** R
SCEA, LLC
ref:_00Di0H5ef._500i0SjQaT:ref
What I would like to know now is how is my online ID inappropriate?
Final Business Response /* (4000, 9, 2015/07/16) */
June 29,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
SCEA, LLC contacted the consumer and provided a solution
July 16, 2015: SCEA, LLC stands behind the original statement
SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Computer Entertainment America, LLC
Final Consumer Response /* (4200, 11, 2015/07/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Can someone please explain how my online ID is inappropriate?

Initial Business Response /* (1000, 5, 2015/11/10) */
October 30,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
We will service Ms
***'s PlayStation without cost
SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
*** ***
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (2000, 7, 2015/11/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: ***I am rejecting this response because:this is a horrible and ridiculous response I told *** * I demand to know who his manager is and contact information He never responded to me but instead he wrongfully responded to you I also told him to give me a time to call but like I said he ignored me Again! He never answers his phone I also stated in do not have my own phone and that is why I need to Call! All of what I said is senseable and understandable but Mr r refuses to listen He better not contact me anymore or Never!
I informed everyone that my purchases when my purchases were made but this Anthony guy isn't professional enough to look harder The syphon filter game was early last year and Pacman again was purchased of I said all of this already but he refuses to Cooperate! I said in my reply to him that customer service located my purchases and he should seek more professional help in cases like this instead of lying and being totally unhelpful by saying I didn't make a purchase or he can't find It!
And another thing I am *** * so I need for Sony to pay respect to me and respond to me as a Woman! I need to hear from someone higher on my next email who fully pays attention to detail and respects me! Sincerely,*** *

Initial Business Response /* (1000, 6, 2015/06/10) */
June 10,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
SCEA, LLC contacted the
consumer and provided a solution
SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (2000, 8, 2015/06/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
SCEA contacted me, and resolved the issuesI now have control of my systems and purchases againThank you for everyone involved

Complaint: ***I am rejecting this response because: I requested refund to my credit card, but SONY "refunded" to my PlayStation Account balance, which can not be transferred to my bank
Again, this is an unauthorized charge and refund should be credited to my credit cardSincerely,*** ***

Complaint: ***I am rejecting this response because: It's my money and I should be able to do what what I want with it Sincerely,*** *** ***

Complaint: ***I am rejecting this response because: I have still not spoken with anyone at Sony - Have left Voicemails Sincerely,*** ***

Complaint: ***I am rejecting this response because:
Their shop portal does not indicate those items that are tied to an account and those that are shared across all accountsAfter buying numerous addons through their shop, this was the very first time I had encountered such a limited addonThe only reason it was used in my account at all was to see if the addon was delivered at all and then I let my kid continue playing under my account while I spent hours with chat and phone support with Sony to pursue a resolutionI had originally wanted the addon moved to my kid's sub account but they refused to do that - at which point I pursued a refund so that I could re-purchase the item under his accountTheir business practices with regard to addons are very misleading and I will be much less likely to trust them in the future as a result of this bait-and-switchWhat we have back from them so far is a canned responseI would at the least like to see a response from a thinking human being instead of an automated system
Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI appreciate this help, as otherwise I would have never found resolution on account of Sony.Sincerely, *** ***

Initial Business Response /* (1000, 5, 2015/12/28) */
December 28,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
Mr***'s PlayStation
does not qualify for service
As clearly stated in the Terms and Conditions for Service any problem that was caused by neglect will not be eligible for service or exchangeAn inspection upon arrival determines if the product is serviceableIf not, it will be returned to you
SCEA considers infestation a type of neglect and not serviceable
SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
*** ***
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 7, 2016/01/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Their response is exactly what it has been previously- an outright denial of serviceI am unsure what middle ground I could offerA partial refund, maybe? Their policy of denying based on "infestation" is just an excuse to save moneyThis is well documented by many cases posted on the internet of consoles returned due to "bugs" but once the console was opened by the owner zero insects were foundIn my case, there was no infestation and they have provided ZERO PROOFIt would be equally evidenced and believable for them to deny service because my PSwas "haunted" or "cursed." They cant even tell me what KIND of bug it allegedly was that infested my system
I did not neglect my PS4, this issue is a KNOWN ISSUE and Sony simply wants to avoid liabilityTheir response and their treatment of me has been wholly unacceptable
Final Business Response /* (4000, 9, 2016/01/13) */
January 13,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
The terms of service are clearInfestations are disqualified for service and the technician's determinations are final
We thank *** for his feedback, but we maintain our position
SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
*** ***
Consumer Services
Sony Computer Entertainment America, LLC
Final Consumer Response /* (4200, 11, 2016/01/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
no resolution was offered

July 6,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA contacted the consumer and further explained the process
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC