Sony Computer Entertainment America LLC

Complaint: ***
I am rejecting this response because:SIEA contacted me and stated that they would check into it more and call me backI haven't heard anything back stating where they were at with looking intoNo calls or emails from the company in regards to the situationI also am still receiving messages on play station from random girls same as before.
Sincerely,
*** ***

October 17,
Re: Case No***
Consumer* *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA has contacted the consumer and provided further information regarding his IP address
October 19, 2016: SIEA, LLC appreciates the feedback
October 19, 2016: SIEA, LLC stands behind the original statement
SNEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SNEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America

Complaint: ***I am rejecting this response because:
The business has refused to give me the proper funds to my account with which I am entitled toI have received a call today from the business in question, and the employee that I spoke to refused to do anything about my credit being missing from my accountI was kind and curteous to the employee and trying to explain my situation and he rudely hung up on meI do not feel like that was good customer service, and I feel like corrective actions should be taken to ensure that this kind of service does not happen to somebody elseI would still like my funds put back into my account.Sincerely,Shawn ***

March 29,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA has contacted the
consumer and provided a resolution
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

July 18,***
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA has contacted
the consumer and provided a resolution
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

July 18, ***
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA has contacted
the consumer and provided further insight
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLCTell us why here

Complaint: ***I am rejecting this response because:
The customer service representative has contacted me and has been professional and helpfulHe is actively working to assist me and has provided direct contact information however we have yet to find a resolution so until we do so I would prefer the case be left open. Sincerely,*** ***

April 20,
Re: Case No***
Consumer: Stacey ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case#***
SIEA contacted
the consumer and are working on a resolution
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLCTell us why here

Complaint: ***
I am rejecting this response because:I am still unsatisfied with the response I received from Sony as they haven't contacted me since the end of August and have made no further mention of what was being done to resolve this problem.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meSincerely, Garrett ***

January 4,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA contacted
the consumer and are working on a resolution
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/05/23) */
May 22,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
SCEA, LLC contacted the
consumer and further explained the service process
SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 7, 2015/05/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When they contacted us, they said that it because of our pre-paid bank cardOur bank said that the merchant has received payment and Sony is saying that they haven'tOur bank has record of where the payment was made and where they tried to double charge our account on several occasionsSony advertised that they will repair our system for a flat fee of $We also spoke to upper management at Sony and was told that it would be a flat fee of $for the repair or replacement of our Playstation systemNow they have our money and we have received our system back and no repairs were madeSony is unwilling to repair itAll we want is a Playstation System that actually worksNow we are without a working system and our money because of Sony's negligence
Final Business Response /* (4000, 9, 2015/05/28) */
May 22,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
SCEA, LLC contacted the consumer and further explained the service process
May 28, 2015: SCEA, LLC contacted the consumer again and explained what steps he would need to take
SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Computer Entertainment America, LLC

January 4,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
I spoke to ***. We will send him an email airbill to recover and
service his peripheral
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
*** ***
SIEA Consumer ServicesSony Interactive Entertainment America, LLC

December 1,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA will not be able to
fulfill the consumer’s request since a warning is provided that the membership would renew
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

August 18, 2016Re: Case No***Consumer: *** ***Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# ***.SIEA thanks *** *** for his feedback regarding our service process. We will absolutely service his Dual Shock provided *** *** provides a valid retailer receipt. We cannot however service his peripheral after the one year warranty expires, regardless of Mr***’s willingness to pay a service fee
I left him another message to call me and discuss his service, but he has not responded He is free to call me at his convenience to discuss his service options
SIEA appreciates the opportunity to address this matterPlease note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
*** ***Consumer ServicesSony Interactive Entertainment America, LLC

Initial Business Response /* (1000, 5, 2015/10/14) */
October 14,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
SCEA values
***'s feedback about our service processWe will efficiently service his peripherals in warranty and get him back to gaming as quickly as possibleHe is responsible for shipping the peripherals to the service center
SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
***
Consumer Services
Sony Computer Entertainment America, LLC

March 15,
Re: Case No***
Consumer: Austin ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA made
multiple attempts to contact the consumer, however, we have not heard back from him
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

March 30,
Re: Case No***
Consumer:*** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA has
contacted the consumer and provided a resolution
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC