Sony Computer Entertainment America LLC

October 12,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Network Entertainment of America, LLC (SNEA) regarding the above-reference Revdex.com case# ***
SNEA has contacted
the consumer and provided a resolution
SNEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SNEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Network Entertainment of America

Initial Business Response /* (1000, 5, 2015/10/27) */
October 27,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
Evidence of biologic
infestations are immediately identified and returned without service to prevent contamination of our service facilityOur PlayStation certified technicians are qualified and provided the autonomy to determine qualification for serviceInfested PlayStations are disqualified from future service
SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
Matthew Cunningham
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 7, 2015/10/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I have already stated, there is no evidence to support your claimIf you wish to come unspect all of my electronics, you are more than welcomeI assure you that you will not find any
If you are claiming such then you had better provide evidence
Final Business Response /* (4000, 9, 2015/10/30) */
October 30,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
As stated in our previous answer: it is imperative we immediately return infested PlayStations to avoid contamination of our sterile repair facilityOur terms of service explains, the service center reserves the right to disqualify a PlayStation for repairWe will not furnish photographic evidence
SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
*** ***
Consumer Services
Sony Computer Entertainment America, LLC
Final Consumer Response /* (4200, 11, 2015/11/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is absolutely no evidence to support their claimI guess if your company is big enough you can get away with this kind of B.SI will never purchase a Sony product again and will continue to post reviews every chance I get

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meI Want My Account To Be Unbanned Thank You My Account Is xCoYnSincerely, Manuel***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Crystal ***

April 27,
Re: Case No***
Consumer: Bashar***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA has made
multiple contact attempts with no response
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

Initial Business Response /* (1000, 6, 2015/09/29) */
September 29,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
***'
PlayStation was last serviced on 06/26/As his PlayStation is outside of the service warranty and Original Equipment Manufacturer's warranty, a service fee is required*** declined the service fee
SCEA appreciates the opportunity to address this matter and considers the matter closed
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
***
Consumer Services
Sony Computer Entertainment America, LLC

October 12,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Network Entertainment of America, LLC (SNEA) regarding the above-reference Revdex.com case# ***
SNEA has contacted the consumer and provided a resolution
October 14, 2016: SIEA, LLC had helped the consumer but will not compensate her
SNEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SNEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Network Entertainment of America

March 23, 2016Re: Case No***Consumer: *** ***Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# ***.I spoke to the consumer and resolved his complaint to his satisfactionThere is no refund for service
requiredPlease note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved*** ***Consumer ServicesSony Computer Entertainment America, LLC

Initial Business Response /* (1000, 7, 2016/01/15) */
January 15,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
I would like to assist Ms
***, but she has been unresponsiveI have left my phone number for her to call me
SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
***
Consumer Services
Sony Computer Entertainment America, LLC

Complaint: ***I am rejecting this response because:
I prefer emailI can do phone calls if its the last resort
When is Sony going to fix my tv (I did mention the problems in the complaint)? It still has the light bleed and the sever ghosting/double images issues that I had previous explained in the complaint.
When viewing HDR content (4K blu-ray, video games that support HDR), I can't tell the difference when the HDR is on or off
When viewing 4K content (4K blu-ray, video games, or any apps on the tv that support 4k, or even content that has been up-scaled by the tv or even the receiver) with or with out HDR enabled/disabled, I can't tell the difference between 4K and 1080p content.
On the bright side, I can see and hear a big differnce between the Sony's Master in 4K 1080p movies and the non-mastered in 4k 1080p movies.
Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The customer service representative assigned to my case was very professional and helpfulThe assistance was appreciated
Sincerely, *** ***

Complaint: ***I am rejecting this response because: I was told there would be a refund by a Sony employee. Sincerely,*** ***

December 26,
Re: Case No***
Consumer: *** ***
Thank you for contacting *** Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
With the
discontinuation of *** *** *** *** *** across all platforms, we will be refunding PSusers who purchased any content for the game via PlayStation Store or in-game since August 17, 2017.
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLCTell us why here

April 4,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA will not be able to fulfill the consumer’s request
April 7, 2017: The consumer has been told the allotted time that they will have to wait to deactivate the PSN Account
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

Complaint: ***I am rejecting this response because: My account has now been suspended by Sony, they said they have "evidence" that my account violated the terms of service, they said my account has been shared, this is literally impossible, the only way this has happened is if my account was compromisedSony was sued via class action back in *** when million accounts were hacked, this seems to be a very common thing with this trash companyWhy was my account deactivated? If you have evidence that my account was being shared please provide this evidenceMy account ID on Sony network is *** *** *** ** ***I am now unable to log into the website and my playstation, I will end up losing thousands of dollars in purchased games, fix this Sony, or I will fix you.Sincerely,*** ***

September 25,
Re: Case No***
Consumer: *** ***Thank you for contacting Sony Network Entertainment of America, LLC (SNEA, LLC) regarding the above-reference Revdex.com case# ***
SNEA refunded one subscription; the remaining three will not be
refunded. The auto renewal on her account was set to ‘off’
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer ServicesSony Network Entertainment America, LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

November 21,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA has
contacted the consumer and provided a resolution
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

Complaint: ***I am rejecting this response because:
What about the racial slur used against meI reported the person who said it and she's still online why is that? *** was the person I reported and I know she's online because she was online last nightPeople can use racial slurs but a picture equals a month suspension which shoes that I have been actively targeted by this company and this company provides no protection or help against meThat's racial discrimination
Sincerely,*** ***

February 23,
Re: Case No***
Consumer: Carl ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA contacted the consumer and provided a resolution
February 28, 2018: SIEA, LLC, provided insight on the decision making.
March 13, 2018: SIEA stands behind the original statement
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC