Smitty's Restaurants

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Dear Sir / MadamAs mentioned in complaint, order was laced with coleman furniture on April ** not May ***, I was informed that it will take week to received the order but it's almost month (week) nowAs mentioned in the reply from coleman furniture that I will receive the delivery by July *, but its July *** while writing this response but I haven't received any response yet and neither the furniture is delivered. No compensation is offered to mitigate the delay of month Please get the truthful reply from Coleman Furniture and what short of compensation was offered / offering for the same. Much thanks *** * ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture understands the customers concerns, however, our warranty policy is clearly detailed and if followed will result in the customer being satisfied. As we are not able to source technicians all over the country we rely on the customer to source a certified technician in
their area where they have the resource to do so. We allot an industry standard for the restoration based on the details, pictures and evidence provided by the customer. Once the customer provides us with the paid invoice we will refund the customer the allotted amount. This is part of the warranty policy that the customer agrees to and as such is how we will proceed Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The couch is under a yr warrantyThe company didn't offer $160, they offered $to fix the arm cushion that started flattening out after months (warranty form filled out in Sept) uploaded email showing they offered $for the flattened arm rest, This was purchased in March **, delivered April **I have uploaded an email showing I'm asking when the couch is going to be delivered dated April **I called around to seperate companies and sent in the photos, no one is going to fix the arm cushion for $or lessThey offered $for seats that is clearly not used, that is collapsing and the corner piece, the backs are wobbly and are collapsing backIf no one is going to fix an armrest for $150, who is going to bother with seats that are defectiveThe seats are not seats used by usIf I could send a video of how the back wobbles back and forth, I wouldYou can clearly tell in the imprints of the couch what seats are usedThere is myself, my daughter who just turned and my husband that is rarely home because he works jobs and my just turned yr old who obviously doesn't sit on the couchThis couch falling apart was brought up in Oct, for them to deny that there is anything wrong in JanA couch should not be falling apart after VERY minimal use in under months, that is not wear and tear.
I tried to upload photos of email correspondence but it wouldn't let me upload more than photos
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture regrets the issue that has transpired with the furniture not being able to be delivered to the customerAs stated in our terms and conditionswhich a customer must agree to prior to placing an order..Coleman Furniture works closely with our vendors in an effort to make
100% certain that all product colors, dimensions, and photos are exact; however, there are at times minor discrepancies based on screen resolution, and other possible factorsAny questions or hesitations based on color or dimensions must be discussed before placing your orderColeman Furniture will not be responsible for minor discrepancies from what was advertisedAdditionally, this customer has disputed this order with their banking institution...on 9/*/the dispute was resolved in Coleman Furniture's favor*** ***Coleman Furniture

***Coleman Furniture understands the customers frustration. Our delivery partners always call our customers with a delivery time line. This customer was not at home during the delivery that he was scheduled for. While we were at the customers home we attempted to reach the
customer to deliver their items. The driver waited at the customers home for over minutes while attempting to deliver the items. As the customer was not home for the delivery there will be a re-delivery fee that customer must pay. We have advised the customer of such and are able to re-deliver. Customer has been refunded as per our terms and conditions and the refund will be reflected in his account within 3-business days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I filed an A-Z claim with ***, and at this time, I have been fully reimbursedThe claim that this company tried to reach out to me after they sabotaged the attempts at resolution is completely falseMy attempts to contact this company after December *** were completely ignored, and they even intentionally ignored the *** claims department, which then delayed my claim being processed in a timely mannerI had to reach out to the senior most leadership in the *** Payments department to get this resolved, over hours of my time invested to do so.Coleman did absolutely nothing to address their mistakes, their delays and trying to shove a damaged product on me*** did thatColeman ignored me, refused to offer a discount, or a full refund both of which were only asked for after considerable delay and lies told from this companyMy complaints with them stands, and will stand, until I get an apology for wasting my time, stealing my money, and then promising and implementing a company wide policy based on customer satisfaction and not retaliation (since a third party had to pry a full refund out of their hands.) They didn't even't have the decency to do so theirselves, or respond to this complaint with a real attempt to make amends, using a copy and pasted response from their HR manuals instead
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not yet received the recliner so I am unable to confirm that it has been repaired and is functional or without defectI am agreeable to the businesses proposal of waiving the re-delivery fee and having the recliner redelivered to me in working condition at no additional chargeIf the moving company was able to repair the recliner during dissassembly or reassembly and it is currently in working order, I am ready to arrange a date and time for deliveryAfter delivery, I can update all parties and confirm the condition of the recliner
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This response is laughableShe is making it seem like they had this long discussion with me to assure me the colors would matchThis is the *** I have even heard the words: dye lotThe conversation was brief because the rep seemed like she didn't know how to handle the situationI could hear a male voice in the background trying to assist herThe reason why I chose to wait to have all items delivered together is because I ordered pieces and expected all pieces to be delivered togetherHer use of the words refused delivery makes it seem like they were at my door with the furniture and I refused to accept the deliveryThis was of course not the caseI was given an option and elected to wait mainly because I couldn't keep taking days offs for multiple deliveries and I wanted them to make sure the pieces of the sectional all fit togetherWhat was I going to do with half a sectional and they couldn't even tell me when I would expect deliveryI had no idea that it would take another 4-weeks for deliveryMy decision to finally cancel was because it was taking to long for them to fill the order based on my immediate need for furnitureThey never initially disclosed the item was out of stock, which would require additional timeI cannot believe this response even still mentioned about delivering the furniture when I received an email from my account manage on 7/** that they had processed my refund and the order was cancelledJust proves my point that this company does not know how to effectively communicateThis complaint will be resolved once my credit card has been creditedThey can keep the restocking fee because I am over them and their lies
In order for the Revdex.com to appropriately process your response, you MUST ***wer the question above
Sincerely,
*** ***

***We have been working with this customer, and will continue to do so until the issues are resolved*** Delivery - our white glove partner has been working on getting a furniture tech to access the extent of the issuePlease have customer contact our head of customer care, Felice C***
at ###-###-#### so that we can get a speedy resolution on all outstanding issues.Sharon M***Coleman Furniture

***Coleman Furniture understands the customer is frustrated, however we have resolved this issue. The issue with the drawer was addressed with replacement drawers and a certified technician. The technician verified the item functioned at factory standards. The customer has not
advised us since that date that there were issues with the item. Sharon M***Coleman Furniture

***Coleman Furniture understands that the customer is frustrated. In our terms and conditions that all customers agree to when they place their order we advise that all delivery time frames are estimates and that we do not guarantee a delivery date when customers place their order.
Customers are advised that based on their delivery address, the local delivery company will schedule their delivery at the first date available but that due to the customers location there might be additional time customers must wait for delivery.The customers order arrived at the local delivery time and customer did not want to wait for the delivery date to their area. Customer cancelled their order and was refunded minus restocking fees as outlined for cancellations in our terms and conditions.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Madeline Coleman Furniture has been in contact with the customer and advised her that any storage fees for her order would be waived and not be passed on to her and that she would be assessed no additional chargesThis should now resolve outstanding issues. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The main issue is that there was no communication on the *** letting us know there was an issue and there would be no delivery We waited on the *** for some information and it wasn't until we reached out to get some answers that we found out what the issue was As stated before we needed this furniture delivered and we offered to accept the furniture with the defective part and await replacement in our home We were ok with not having the full features temporarily This was not a situation where we could go without furniture for an extended period of time It was going to be another 4-weeks without furniture and that was not reasonable to us so we looked elsewhere Had we been able to get it delivered even without full functionality for that period of time this would be a non issue So we were forced to look elsewhere due to their unwillingness to compromise
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Customer received this delivery in July of delivered and signed for in perfect condition in room of choice. In March of they advised us that this item had started to discolor. We submitted to the manufacturer for cleaning recommendations and warranty availability
They advised this was not covered under warranty as it would be considered wear and tear and that the natural oils from the customers hands and hair would affect the finish this way. We provided cleaning instructions to the customer but she wants replacement items.We have fully filled the order correctly and followed through with customer as needed.At this time there is no more that can be done for this customer
*** ***Coleman Furniture

***Coleman Furniture had scheduled a technician to make all necessary restorations that were indicated via the customer delivery checklistThe customer has since advised of additional concerns which Coleman Furniture had investigated.Upon a thorough investigation of the additional
concerns.voiced by the customer, it was determined that the furniture was up to manufacturer standardsAs a gesture of good will, Coleman Furniture offered $to the customer. Sharon M***Coleman Furniture

RevDex.com:I agree to both replacement itemsThey also promised a dollar refund on the morning of 5/**/prior to actual delivery (See attached)
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reyviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

***Customer had an issue with their initial delivery, which was handled, and items was delivered to the customer on April *, in 100% manufacturer standards and was refused by the customer. The item has been fully inspected and verified to be free of damages, however, customer refuses
to accept delivery.If customer refuses delivery then fees are applied.Customer has an active dispute on this order and once it is determined, we can look at waiving some of the fees.Sharon M***Coleman Furniture

***Coleman Furniture understands the customer is frustrated, however, we have tried to resolve this with the customer and fulfill her order. Coleman Furniture has a very rigorous quality control procedure that mandates all items are inspected for defects or damage prior to delivery to
customer to ensure that items are at 100%. Unfortunately the customers item did not pass inspection and customer was advised of this. Customer opted to cancel order instead of allowing us to resolve the issue for her.A replacement item was ordered for the customer and the customer was offered a monetary compensation for the delay in delivering her order. Customer decided that she wanted to cancel her order and as such cancellation fees were assessed. If the customer would like we are able to rescind her cancellation and deliver their order.Sharon M***Coleman Furniture