Smitty's Restaurants

*** Coleman Furniture understands that the customer is frustrated in regards to their order. We are attempting to work with the customer to resolve all issues. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The damage did not happen after the deliveryI do not understand why this is so hard fro you to understand?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture has been speaking with this customer in an effort to have this matterAs per the written confirmation from the customer, they had agreed with Coleman Furniture to accept the partial delivery now and when the additional items come in they would be delivered as well.
If the customer has opted to receive a complete delivery in lieu of receiving the new entertainment center now and the book cases when they arrive at the local hub, Coleman Furniture will be happy to make that accommodation.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I still haven't heard from a technicianAs per there last message they were suppose to be setting up for a technician to come out if fix my sofaBut, as of today nobody has contacted me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: The product was defective and the glass was substandardThe product BLEW UP! A dining room table (yrs old) should NOT EXPLODE for no reasonThis product could maime, blind or otherwise damage peopleThat is NOT a warranty issueIt is a liability issueColeman did not express any apology whatsoeverThe Service Representative repeatedly stated, “It’s not our problem, it’s out of warranty so it’s the Manufacture’s problem.” I believe Coleman knows this product is sold with inferior defective glass.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***This customer ordered a bed from *** and refused it upon delivery. The items had a white washed look to it and the customer feels that it is not correct. The manufacturer has been contacted and verified that the item is within manufacturer specifications. The customer
does not want to accept that. The additional damages that the customer has advised about in the Revdex.com complaint were not noted or revealed to us.Customer has been refunded minus the restocking fee. The items are still at the local hub and we can rebill and redeliver if customer prefers.Sharon M***Coleman Furniture

***Coleman Furniture understands and empathizes with the customer regarding their issue with their drawers for the chestColeman Furniture has proceeded with contacting the manufacturer and ordering replacement drawersThe drawers will come completely assembled from the manufacturer and will
be shipping directly to the customerAs a gesture of customer service for the issue that transpired with this specific instance, Coleman Furniture would like offer a refund of $to the customer. Sharon M*** Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I filed an A-Z claim with ***, and at this time, I have been fully reimbursedThe claim that this company tried to reach out to me after they sabotaged the attempts at resolution is completely falseMy attempts to contact this company after December *** were completely ignored, and they even intentionally ignored the *** claims department, which then delayed my claim being processed in a timely mannerI had to reach out to the senior most leadership in the *** Payments department to get this resolved, over hours of my time invested to do so.Coleman did absolutely nothing to address their mistakes, their delays and trying to shove a damaged product on me*** did thatColeman ignored me, refused to offer a discount, or a full refund both of which were only asked for after considerable delay and lies told from this companyMy complaints with them stands, and will stand, until I get an apology for wasting my time, stealing my money, and then promising and implementing a company wide policy based on customer satisfaction and not retaliation (since a third party had to pry a full refund out of their hands.) They didn't even't have the decency to do so theirselves, or respond to this complaint with a real attempt to make amends, using a copy and pasted response from their HR manuals instead
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture has researched this matter, it has been determined that the item has arrived at the delivery hub and has already been scheduled for delivery with the customer for 12/**/When the customer accepts delivery of the item on 12/**/17, Coleman Furniture will proceed with refunding the customer the agreed upon compensationSharon M***Coleman Furniture

***Coleman Furniture understands the customer is upset, however, we want to resolve this issue for the customer and have ordered replacement rails that have shipped from the manufacturer. The customers order will be delivered and completed and we will compensate the customer
$for the delay If the customer wants to return the order fees will be assessed. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] Thank you for the assistanceAttached is a compromised email sent to renegade furniture asking them to send a carpenter to replace the lock delivered without a key.This email was sent on 10/**So far no response from RenegadeThe issue is when the desk was installed, customer service made a promise to send the right key immediately.Week or more later, they only send a lock to replace the existing lockI communicated with them that this was not the agreement, all I want is the key to be able to use the deskMy reply was ignoredSince the lock is located inside the desk chair cavity, replacing it would cause damage to the side panel. I am willing to accept their offer on one condition: If the technician damages the desk while replacing the lock, Renegade will have to haul the desk and refund my money.If the technician replaces the lock and the condition of the desk is un altered, I will accept this solutionThank you for you mediation and fair response.BS: I do have the series of emails communication with Renegade Furniture which proves that I tried very hard to solve this issue to no avail
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***We will accept the offer presented by the customerRefund will be processed tomorrow morningOnce again we apologize for the issues with this customer

***Coleman Furniture makes every effort to address and resolve all warranty related claims that are submittedThe customer's warranty claim was reviewed and the images along with the supporting details were sent to the manufacturer for further reviewThe manufacturer had determined that the
issues were not a manufacturer defect but the natural look of the furniture as a result of the natural look and make of the furnitureColeman Furniture will be happy to refund the customer for the $service fee the customer incurred during the initial visit from a technician. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Although I appreciate the willingness of the business to remove a portion of the non refunded charges/fees, I must still return to the the point of the discrepancy, which is the depiction of the color of the two woods The two depictions on the website of the Weathered Nutmeg and the Vintage melange appear to be identical Hence, this led to the telephone call to the sales department at Coleman's to assist in determining the accurate color The website pictures and the email confirmation picture of the product have virtually no difference in color, only name Sincerely,
*** ***

***Coleman Furniture actively works towards communicating the most up to date information regarding their respective order that was placedOn 5/*/the customer was updated that the order was on back order and customer should be receiving the order in June 2017. On 6/**/it was
determined that the order had a delay, this information was communicated to the customer and the customer accepted compensation for the delay. On 7/*/the customer was advised that the projected delivery date to the delivery hub was 7/*/Coleman Furniture will continue to update this customer as more information becomes readily available.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# *** and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Coleman's statement is not trueI did retain the boxes and labels as requestedPictures where forwardedI also donated the damaged furniture to Goodwill and the receipt was forwarded to Coleman, customer service (Lori C*** and Arele Ei*** and they never respondedColeman never intended to do good on the furniture replacementsI was only advised by customer support (Lori C***) to withd*** all claims firstI was strongly advised by *** Payments not to proceed with the withd*** since it was not the way to go about itI finally got a refund from *** and Im very thankful for thatColeman would have never sent replacements and would have kept my moneyThis business should be investigated and/or finedI have put complaints with various institutions in order to prevent Coleman Furniture from trying to do business this way.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture understands that the customer is frustrated. However, it has only been a week since we advised the customer that the items had arrived and were being inspected. During that week we had a holiday and the weekend. The customer will be called within the next hours to schedule their delivery.Sharon M***Coleman Furnitur

***Coleman Furniture has worked diligently towards addressing and resolving this matter with an outcome that was mutually agreed upon between Coleman Furniture and the customerThe customer clearly accepted the applicable return fees that was proposed to themOutlined below is the email transaction that took place between Coleman Furniture and the customerOnce the terms were accepted by the customer the refund was processed for the agreed upon amount. Sharon M***Coleman Furniture
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***Coleman Furniture has actively tried to work with this customerThe customer had advised on 4/*/that she was not able to submit the warranty claim form via email notification.An offer was made for the customer to mail the necessary form along with the corresponding picturesAs
of 4/**/17 , Coleman Furniture has not received the necessary paperwork.Once the customer provides Coleman Furniture with the necessary paperwork and pictures we will be happy to review the issues at hand. Sharon M***Coleman Furniture