Smitty's Restaurants

***We now see the acceptance of the customer of the $compensation offerWe will be issuing the refund and mailing it out to the customer in the next hours. Sharon M***Coleman Furniture

***The customer placed their order with us on June **, 2016. On June **, the customer was advised via a telephone call of a week ETA for their items. The ETA is always to the local delivery company as we are not able to guarantee a delivery date until the items are at the
local delivery company and inspected. On July **, the customer contacted us and advised they no longer wanted to receive delivery of their items and wanted to cancel their order. At that time the items had already arrived at the local delivery and as per our terms and conditions that the customer agreed to when they placed their order cancellation fees would apply.The delivery company would have been more than happy to schedule the customer when they returned from their vacation so as not to interfere with that and fulfill the order Sharon M*** ***

*** This customer has an active dispute that we just responded to on March **, 2015. At the time of delivery customer refused item as the table could not be assembled as the pre-drilled holes from the manufacturer were incorrect. Replacement parts were sent from the manufacturer
to restore the item to 100% manufacturer specifications. The item has been restored and is at the local delivery company ready to be deliveredWe attempted several times to schedule re-delivery after the replacement parts arrived and the customer refused to accept delivery. As per our terms and conditions that the customer agrees to at the time of delivery if an item arrives damaged customer agrees to allow Coleman Furniture to restore item. Customer adamantly refused to allow us to remedy the issueAs customer would not accept re-delivery her order was cancelled and she was refunded in the amount of $885.62. Sharon M***Coleman Furniture

***Coleman Furniture understands the frustration the customer has expressed. The customer ordered couches and accessory tables. They are not sold as part of a set. The accessory tables are part of the same collection and meant to be complimentary and not identical to the
sofa's. As such there are differences in the wood grain the items are manufactured with. This is clearly displayed on our website. After explaining this to the customer, and explaining that we could not modify the items and match the grain as the manufacturer does not fabricate them that way the customer returned the sofa's. Per our terms and conditions that the customer agreed to when they placed their order if a customer refuses delivery of an item and wants to cancel that item they are assessed a restocking fee and shipping charges. Due to the fact that the customer was unhappy, and as a gesture of good will we waived the shipping charges and the customer was only assessed the cancellation fee and the customer agreed to those fees.Coleman Furniture delivered to the customer precisely what was ordered and clearly displayed on our website and has attempted to clarify that for the customer. In an effort to satisfy the customer we will as a a courtesy refund them $but we are not able to refund with no fees.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
day policy or not, the chair fell apart after two weeks, so as long as it lasts five days, they assume no responsibility? A return policy should not matter if the item is poor quality and falls apart after two weeks of useI will be filing with the Attorney General next as these people are just ripping off the public.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Coleman furniture simply restated what happenedI did not file a dispute with my credit card UNTIL I had waited three months for the "replacement" partAt this point it had been months I had been waitingWhen they did finally re-ship the item, they sent me the same broken one they sent the first timeThe delivery driver even wrote that "it appeared to be the same box" sent the first timeDelivery company states they have no piece in route and no delivery scheduled for the week of June *** as stated by Cloeman FurnitureWhat if this was YOUR money? What if YOU had waited months on something you had already been billed for? What if YOU had waited around twice on delivery only to find you got sent the same broken piece of junk? You have taken payment and never produced the goods, you therefore owe me a FULL refundRead your reviews online and your "C" rating with the Revdex.com....must be something you do all the time and someone needs to shut your business down!!!!
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

***Coleman Furniture apologizes for any mis-communication that may have occurred in regards to their order. We are watching this order and will try to expedite it for the customer. IN addition we will refund the customer $for the delay in their order.Sharon M***Coleman Furniture

*** This customer received an original delivery on May **, of his bedroom set and refused the bed as he believed the manufacturer had sent the incorrect size bed. However, the only items that were incorrect were in fact the side rails. Coleman reached out to the
manufacturer and immediately had the correct rails sent. The correct rails were sent to the local delivery warehouse on 6/*/and customer has been scheduled for 6/*/16 delivery.Customer has had the night stands in his possession since the original delivery on 5/**/16. We are unable to adjust the pricing on the item as sales prices are given to us by the manufacturer and are only available on new orders placed with the manufacture at the time the sale is going on. As a courtesy for the delay the customer experienced we have offered the customer a refund of $and the customer refused. We would be willing to compensate the customer $for the delay Sharon M***Coleman Furniture

***The customer had contacted Coleman Furniture on 7/**/regarding an issue with her chair that she had received on 6/*/The customer had completed and submitted the warranty claim form on 7/**/Within the context of the warranty form that the customer had completed and
acknowledged, one of the offered options was to contact the manufacturer to see if parts were availableThe manufacturer was contacted by Coleman Furniture and the necessary parts were found to be available and were sent to the customer to address the issue at handColeman Furniture was not able to take back the chair from the customer as it was beyond the five day return policy.

***Our manager, Cierra has spoken to this customer and expressed our apologies in regards to how things have been handled to this point. She has offered the customer compensation in the amount of $once delivery is complete. Customer has agreed to this. The material
needed to restore the item has already arrived at the delivery company and will be restored ASAP and we will coordinate with the customer and the delivery company to get this resolved.Our management will take care of this order - and we will work to get everything resolved quickly and properly.Sharon M***Coleman Furniture

***Coleman Furniture understands that this is a stressful situation for the customer. However, when the customer reached out to us and advised us of what was occurring we looked into the issueWe contacted the delivery company that the item was shipped to and delivered to the customer
from and they have had no instances of nay infestations or occurrences of Bed Bugs. We also did a general customer survey of orders that where in the warehouse while the customers order was there and found no other instances of this type of issue. We also reached out to the manufacturer and they advised that they have had no occurrences either. Unfortunately, due to the fact that this seems to be an isolated incident, that only occurred on of the items the customer purchased we can not attribute the problem they are having with Coleman Furniture and can not accept responsibility for the issues, particularly based on the fact that the customer had possession of the item for months and the infestation could have been transported via numerous other modes.Sharon M***Coleman Furniture

***As we have stated previously Coleman Furniture clearly shows all dimensions on our website as well as indicating the minimum door requirements for all item. The customer is responsible to ensure they have ensured that their dwelling meets all measurements. Our delivery team has advised that the entrance did not meet the minimum measurements required and to attempt to deliver the items would have caused damage to the items and possibly the home We can not attest to any current furniture she has in her home as it was not purchased from us nor was it delivered by usAs such we would not be taking any further action.*** ***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They need to get their facts straight or not lie about themThe complaint about the sofa was made weeks after delivery NOT till march Otherwise why has it taken all this time to and I have emails showing about shipping parts and scheduling repairs for it? You may have it in March due to when that's finally they decided to replace the whole sofa instead of sending more parts and trying to fix itI have missed unnecessary days of work, each one was due to a mistake of Coleman and one of the delivery companyThe first one the delivery company cancelled on me after waiting on them for hrsThe second day, Coleman sent the repair part to fix the sofa to some random address I never provided and didn't notice till the tech got to our home and asked if we had the repair part in which Coleman didn't even send it to them neither and nothing was doneI would not say you guys waived anything as a courtesy because its taken over a year to complete an orderIm a Contractor and if I made an agreement with a customer and didn't fulfill my job on the time given or stated I would get liquidating damages. Coleman has taken TIMES its advertised delivery dates stated, I will pay the dollar fee when I send you and pay my invoice for the days of missed work and backcharges for Coleman incompetence to fulfill an order right and on time
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Its hard to notice a broken piece that someone tried to cover up with wood glueThis isn't something that was reported weeks later, it was reported within hours of deliveryWas I supposed to pull on everything to make sure it wasn't glued on? Everything appeared to be in good condition when it was deliveredI have no way of knowing that someone had glued a piece that they had previously broken No one will come and fix the bed for $dollars I will except a new footboard, a return of the bed, or a refund of $so that I can have someone come out and fix it properlyDo you guys not stand by your product? You have the worst customer service I have ever had to deal with
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I want compensation for the delay, poor logistics, and unfriendly customer service, and to repair the scratched chair. The $Coleman will refund me is the cost for hiring a handyman to put the chair together,so where is the compensation?!!Coleman had promised me delivery dates a few times; first time was at purchase, then when I called them in August she said we will receive the set in late September, I ended up receiving the set missing an armed chair on 11/**!!, and when I received the back of the missing chair on 12/**/it was scratched at the very top!!! and who knows when the rest of the chair will arrive and how will look like when!! Please imagine being under this stress due to their poor system and customer serviceThey need to understand that what they are doing is not acceptable and to improve their system, and have to compensate customers like me that they wasted their time and effort trying to just make a simple purchase!!! My time is very valuable and it is not OK for them to just simply walk away with what they did like that.
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Sincerely,
*** ***

***Coleman Furniture has been working with this customer to get her the cushions she has requested. The customer received delivery of their items in January of and contacted us in February of advising they had issues with their cushions. The customer was outside of their
warranty and as a courtesy we told the customer we would send them cushions which were sent. The customer has since advised they need more cushions. We advised that as they are outside their warranty we can attempt to send the items if they are still available. However we are unaware of what cushions the customer is in need of.Sharon M***Coleman Furniture

***Coleman Furniture understand the customer is frustrated regarding their order. However, as we have advised the customer and their banking institution while resolving this with them, the incorrectly received item would have been ordered for the customer and could have been delivered to
her home while she kept the other two items. There would have been no difference in dye lot as the manufacturer takes steps to prevent that from happeningAs have finalized this with th customers financial institution we will not be refunding the customer.Sharon M***Coleman Furniture

***Coleman Furniture understands the customers frustration and we want to resolve this issue for the customer. We have ordered the cord from the manufacturer and we apologize that this has occurred. As we advised the customer previously the indentation they are seeing in the leather will correct itself and for the inconvenience of waiting for the power cord we will refund the customer $50.00.Sharon M***Coleman Furniture