Smitty's Restaurants

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory but I will except it because I do not have time to continue to waste on companies that refuse to do business the right wayThe only reason why I accepted the original $was because I was told to take it or leave it and I had no other optionI am still 100% dissatisfied with this resolution but I can not keep taking time to deal with a company that puts themselves before the customer! I need to know when my refund will be completed.
Sincerely,
*** ***

***Coleman Furniture understands the customer is upset regarding the issue they had with their delivery. We have reached out to the customer and a certified furniture technician will be contacting them to address the issues they had. Sharon M***Coleman Furniture

***Coleman Furniture understands that the customer is frustrated in regards to the issue they have described. At the time of delivery we were not advised of any issues with the item. Customer contacted us weeks later to advise of the issue, at that time we advised we
would look into it and get back to her. Customer advised us by email later that day that the issue had been resolved. We have contacted the customer and offered a minimal compensation of $as we were not aware of any issues nor were we allowed the ability resolve the issue if there were one at the time of delivery.Sharon ***Coleman Furniture

Madeline Customer placed order for dining room table, chairs and a hutch and buffetThe table and chairs were delivered to the customer and all issues customer had at time of delivery were addressed and resolved. The hutch/buffet is on back order with the manufacturer and customer has
been routinely updated by Coleman Furniture in regards to this. A manager called the customer as he asked and he was given the option of cancelling the hutch/buffet as it was on back order and customer declined. Customer is aware the item is back ordered with the manufacturer and that we will keep him updated. Sharon M***Coleman Furniture

***Coleman Furniture lists all required measurements on our website. We received a call during delivery and the item was able to fit in the door as the customer indicates, however, the customer failed to measure the stairwell that the item would have to pass through to get into he
customers home. This is all the customers responsibility as well. The items that were attempted to be delivered were in fact the correct items and the customer was given the option of using the services of a sofa Dras opposed to returning the items. Customer was aware of all fees before the items were returned. Coleman Furniture will not be refunding or issuing a store credit.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I will check my email because I know for sure I contacted them before the first year was upNever the less the bed frame and the leather is damaged and has not help us as it should haveIn my warranty clearly states the frame and leather are covered and so is my entire purchaseSo at this time I demand a full replacementAnd just so you know I am pretty positive I have saved emails from Coleman about the mattress back in Like I stated before my warranty does cover this all and what they are saying is a lie I have notified them of all problems the fact is the people that I did speak to at the time are no longer with their company they should keep better records I doAnyway the fact remains I still have an existing warranty and it is all covered so do why did I pay for a warranty if they will not accept itI want a direct replacement sofa bed
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Sincerely,
*** ***

***Coleman Furniture has researched this matter and was able to find the supporting documentation between Coleman Furniture and the customerColeman Furniture had contacted the customer via email "...........Good Morning *** ***,Thank you for contacting Coleman Furniture. I
understand that you are no longer interested in receiving the Vincenzo Nutmeg LAF Loveseat ($679.00) and Vincenzo Nutmeg RAF Sofa ( $879.00)The customer responded to Coleman Furniture......"Send the order as is. Thanks!"Based on this supporting documentation the customer confirmed that they were going to accept the furniture that they had ordered. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID *** The response is partially true; I was able to finally receive my sofa so as far as the price I paid for the product my complaint has been rectifiedHowever, the explanation given by the company is not 100% accurateThe problem with the initial delivery was not that the sofa would not fit, it's that the moving company was resistant to having to deliver the sofa when it would not fit in the elevator and was difficult to work with to the point that they ultimately stopped trying and left my apartment, with my sofaTwo months after my purchase, I finally received the product I paid for.My complaint regarding the service I received from this company has not changedThe customer service I received was abysmal, and the restocking fee I was told would be charged should the situation occur where the sofa would not fit into my apartment should not be allowedA 40% restocking fee should be a crime.I hold firm to my initial belief that this company's business practices should be further investigated
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Unfortunately, the website does not indicate the size of each item prior to assemblyMany couches have removable pieces and the site said that assembly would be requiredThat, coupled with the fact that they only indicated a minimum required door width (which all doors in my building met) and not any information about hallway or ceiling minimums, meant that I could not have known what size the hallway or ceiling needed to beI followed all instructions given to me - hallways were clear, loading dock was reserved (as was the elevator) etc...Many other websites include explicit information for measuring if items will fit through hallways etcHere is an example: *** Additionally, it's entirely possible that the sofa would have fit BUT it was wrapped in a good amount of packing and the delivery men were instructed not to remove the packing to try and make it fit for fear of damaging the itemThe packing added an inch or two on every side and could have easily made the difference in getting the piece in my apartmentI am concerned because the woman giving instructions to the delivery men was having difficulty communicating with themShe was also incredibly rude to me and refused to actually listen to the details of my situationInstead, she told that I would be paying and that was the end of the discussionThe company then withheld the money I had paid for the couch without my permission for round trip shipping (even though the shipping to me was supposed to be included with my original payment) and a 15% "restocking" fee.Keeping my money without my permission and for an issue that they caused by not providing additional measurement information and having poor communication with the delivery men amounts to taking my money to compensate for their poor planningIn addition to not having my couch, I now have less money to purchase a replacement plus the time cost since I took time off of work to be home for the deliveryI am simply asking for a full refundThis unfortunate situation occurred because they did not provide all required information.Thank you
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Sincerely,
*** ***

***Coleman furniture sympathizes with the customers frustration. However, we have we contacted the delivery company that the item was shipped to and delivered to the customer from and they have had no instances of any infestations or occurrences of Bed Bugs prior to or since this customers items were in that location. We also did a general customer survey of orders that where in the warehouse while the customers order was there and found no other instances of this type of issue. We also reached out to the manufacturer and they advised that they have had no occurrences either As such Coleman Furniture will not be able to accept responsibility for what has occurred Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Offering to pay the tech costs for repair after a year of dealing with this issue fails to address the concerns. First, the tech costs should have been immediately paid directly and in full without us having to proceed with a complaint to obtain action. Second, and more concerning, the response does not address the fact that the furniture appears to have been falsely advertised. The furniture was advertised as “Top GrainLeather.” The furniture is actually peeling in worn areas. I don’t know why we should settle for anything short of a full refund insofar as we would not have paid a penny for this furniture if we would have known it was made of inferior “leather” that would quickly deteriorate over time
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
There was never a notice that the item was back ordered Parties were told that the item was discontinued by the manufacturer Once again, if the items were purchased on January ***, why would we be notified of any delay in March? If items were not available for purchase, why would they be available online like they were? If we went into purchase being told this item was indeed back ordered and there may be a longer then delay in delivery those would have been the terms under which we accepted this purchase This was not the case Items were purchased based on the presentation the items were available for immediate purchase
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Sincerely,
*** ***

***Customer paid via *** payments, and *** has fully refunded the customer at this pointThis should close out all issues outstanding.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Hello, I have returned Lori's phone call three times, leaving a message twiceI have not received a telephone call in return or any email correspondence from herThis issue continues to remain unresolved
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Sincerely,
*** ***

***Coleman Furniture understands the customer is frustrated and wants to get this resolved. During the delivery process all customers are asked to inspect their items for defects and damages. The customer accepted delivery of items and signed indicating that the items were received
in good condition.Customer called after delivery and advised that the item was wobbly and seemed to be missing a part. Our representatives have updated the customer continuously regarding the parts request that we have submitted to the manufacturer. We are waiting for the parts to ship and will update the customer with tracking information once it does.We have also advised the customer that we will refund them $once the issue is resolved for the inconvenience. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I want compensation for the delay, poor logistics, and unfriendly customer service, and to repair the scratched chair. The $Coleman will refund me is the cost for hiring a handyman to put the chair together,so where is the compensation?!!Coleman had promised me delivery dates a few times; first time was at purchase, then when I called them in August she said we will receive the set in late September, I ended up receiving the set missing an armed chair on 11/**!!, and when I received the back of the missing chair on 12/**/it was scratched at the very top!!! and who knows when the rest of the chair will arrive and how will look like when!! Please imagine being under this stress due to their poor system and customer serviceThey need to understand that what they are doing is not acceptable and to improve their system, and have to compensate customers like me that they wasted their time and effort trying to just make a simple purchase!!! My time is very valuable and it is not OK for them to just simply walk away with what they did like that.
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Sincerely,
*** ***

***Coleman Furniture has actively worked with the delivery hub to ensure this order is promptly deliveredThe order was delivered to the customer on 6/**/Coleman sincerely apologizes for any delays with the delivery that occurred.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Coleman Furniture still seems unsure whether they admit the furniture was damaged or notThey alternate their stance every time they answer this complaintI am unsure how they think I can accept a redelivery of this sofa when the same person states a different position regarding whether the sofa was damaged or notThe sofa was damaged and Coleman agreed with me that I would not accept a damaged sofa and that the "deal" would be completed weeks agoThey breached our agreement by delivering a damaged sofa and not completing the transaction in a reasonable time frameI am unwilling to pay any fees since they breached our agreement.Thanks you,*** ***
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Sincerely,
*** ***

***Coleman Furniture understands that the customer is frustrated in regards to the length of time it has taken the customer to receive her order. However, we have previously updated the customer that there was a delay in shipping her order. If the customer wants to cancel her
order she would have to contact us here at Coleman Furniture and advise us of such and we would discuss that with her. We have reached out to the customer today and left a voice mail asking for a call back to update her so we can move forward.Sharon M***Coleman Furniture