Smitty's Restaurants

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and although they have made completely statements, I will close this dispute and post my complaints on social mediaI will sure anyone I know does not purchase from this companyI have spent over $in the past year with this company, yet they are lying and making statementsI will ensure everyone knows about this
Sincerely,
*** ***

***, Customer received delivery of his items and the lock for the curio was defective. At the time of delivery the lock was returned to the local warehouse and we reached out to the manufacturer to receive a replacement lock. The lock was received and a certified technician was
dispatched to the customers home to install the lock. Unfortunately the door the lock attaches to has a manufacturer defect and the lock was not able to be installed. We have reached out to the manufacturer and are at this time waiting on information from the customer to enable us to resolve this problem. During delivery the customer also indicated that the reclining function on the power sofa was not functioning properly and a reclining mechanism and power motor was ordered for the customer. The customer was advised that the once the part was received a certified tech would be sent to completely restore the item to 100% Coleman Furniture has been in constant contact with customer including as recently as 6/*/16 and customer has indicated his willingness for us to resolve the issue as we have outlined. Sharon M***Coleman Furniture

Revdex.com:
I have reyviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

***We apologize again for the issues on this orderCheck #*** in the amount of $was sent out from our office on Wednesday and customer should receive it within a few days, via *** mailThis was as per customer's request. This should resolve all issues on this order.Wishing you a
wonderful holiday weekend!Sharon M*** Coleman Furniture

*** Customer ordered the Wythe Coffee Bean LAf Sectional on April **, 2016. At the time that the customer placed their order the item was listed for sale at a price of $2000.00. Coleman Furniture was advised by the manufacturer that the item was out of stock and as were
were not advised of a date the item would be available, as such all orders for that item were cancelled as they could not be filled at that time Our terms and conditions that customers must agree to when they place their order state: Prices and promotions are subject to changeRarely an item listed as available on our site may not be available, or an item may be mispriced, despite our best effortsFor any of these reasons, we may cancel your order or we may contact you for instructions on the order.The item was once again made available from the manufacturer, however at that time it was being offered at a higher price. As our prices are set by the manufacturer we are not able to sell item at a lower price point.Coleman Furniture is not able to sell the item at the lower cost that the customer is asking as the manufacturer sets the price for items.Sharon M***Coleman Furniture

***This customer has initiated a credit card dispute and the dispute is still being reviewed by merchant services at this time.Customer noted on delivery paperwork that there was an issue with delivery. Customer was offered $to keep furniture as is and refused that
offer. We have also advised customer that we will send a technician to his home to address any and all issues and customer does not want that to happen either. Customer is refusing to work with us and only wants the item returned for full creditAs items have shipped, we would like to have issues resolved, and have delivery take place - as well as offer additional compensationThose are the options at this time.Sharon M***Coleman Furniture

Coleman Furniture regrets the issues that have occurred regarding Customer *** *** Coleman Furniture has offered to split the 25% re-stocking fee..the 25% restocking fee was $Coleman Furniture has previously offered to absorb $of the restocking fee and the customer would absorb the $as a gesture of good will. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is NOT satisfactory to me and the matter has NOT been resolved. See attachmentI will not be satisfied until replacement parts have been receivedActions speak louder than words
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I Paid $1,for a sofa set and a coffee table online and they refunded me only even though I don't even have the items except for the coffee table and it has been about a month now. I asked Coleman furniture rep to take back the coffee table for which I paid $I asked the delivery guys to take back the coffee table during the delivery day and they didn't take it back.I want full refund $1,I waited weeks for delivery of my items and during the delivery day, they wanted to deliver me a damaged/defective sofaI told the delivery guys I want my full orders and not just the coffee table and love seatThey wanted me to accept a damaged sofa and therefore wanted me to sign waiver even before any delivery was attemptedI saw them talking and they then pretended as if the sofa can't fit my stairways and they were laughing and taking pictureThey never fully and properly attempt to bring the sofa to my living roomThey briefly brought it to my stairways and took a picture to show it didn't fit the stairways and took it right back to their truck and all in about minsThis was an act to fool me and they knew I was not gonna accept anything that is already damaged or defective. They brought love seat and coffee table in to my room but not the sofa and when I asked them to take these back, they took the love seat but didn't come back to take back the coffee table. People living above me has those sofas delivered to them easily through the same stairways and I had king size mattress , king size bed and inch entertainment wall centers delivered days earlier by another delivery company before this so I knew for sure delivery of the sofa wouldn't be a problemI now have nothing except for the coffee table which they were supposed to take back on same day and I am scammed $by Coleman furniture for nothingI want full refund $1336.75 so that I can shop for these furnitures at a local store
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***We spoke to this customer, and agreed to settle the dispute with a $refundWe will also be sending a technician to assemble the bed and be ordering a new headboard, sleigh rails and one night stand.This should resolve all open issues on this case.Sharon M***Coleman
Furniture

MadelineColeman Furniture has spoken to this customer on numerous occasions in an effort to have this issue resolvedColeman is requesting that the customer provide the phone number of any additional conversations that may have taken place with the customer pertaining to this orderUpon reviewing and listening to all phone records, there was no conversation found pertaining to the measurements being providedWhen the customer provides any and all additional phone numbers that could have been used pertaining to this order, Coleman Furniture will be happy to research and listen to any corresponding phone calls. Sharon M***Coleman Furniture

***We have purchased a brand new replacement item for this customer, and it is at the Tampa Hub ready for delivery for this customer at no additional costWe are not charging customer for this replacement or for the redeliveryHub has attempted to schedule delivery - and will continue to do soWe would also like to offer $compensation due to the delays in this order and the issues involved.However - if customer doesn't allow us to deliver - order will be needed to send back to the manufacturer - and shipping charges do apply for sending it back.We do want to get this delivered to the customer.Please let us know what customer prefers*** ***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Images are attached Based on the attached images, I strongly disagree with Coleman's response that states that the manufacturer determined that the images meet manufacturer's standards And if this is true and as I requested in email dated 07/** to Coleman to please help me understand by sending written supporting documentation from the manufacturer's on their letterhead stating that these images meet their standards along with manufacturer's contact information.
Revdex.com, if you cannot view these images, please contact me to forward via another method.Sincerely, ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture has made attempts to resolve this issue pertaining to this orderThe item in question has been fully restored and is up to 100% manufacturer standardsOn 10/**/the local delivery company contacted the customer directly to schedule delivery and was advised by the
customer that they were not accepting delivery and should call back in days scheduleThe item is ready for delivery once the customer calls back the delivery hub to scheduleSharon M***Coleman Furniture

***Coleman Furniture prides ourselves on recognizing when a customer expresses a concern relating to the service they receivedAfter reviewing the images which the customer has providedwe have determinedthat this a natural occurrence that can develop during the transportation of
the productThere is a quick and easy remedy to this issue that can be resolved with the useof a blow dryerThe customer needs to place the blow dryer on high, rub the leather in a circular motion when hotThis will resolve in tightening the leather and give the proper look of thematerialAs for the power cord, Coleman Furniture has already contacted the manufacturer to have a power cord sent to the customer directly. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
There website state it needs to be reported in days, reported in minutes
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:As a consumer I paid in full for a piece sectional sofa and expected to receive the item new and wholeI did not receive the item as orderedI suggested that since the delivery company already unpacked two pieces I keep the two pieces of a three piece set while they ordered a new piece sectionalThe customer service manager said that would not be allowed and that even though the shipper made the error I would only receive the missing piece which needed to be ordered from the factory in ChinaAs many times as I expressed to this representative of Renegade Furniture AKA Coleman Furniture that would not suffice as I expected the entire shipment at one time and it is a set having one color dye lot she refused to understandThe delivery men upon hearing this conversation repackaged the two pieces and loaded them on the truck.Having been informed that the delivery of my sectional was being made I discarded other furniture never expecting that I would have such an issueNot only did I need to scramble around looking for another sectional but I wound up paying more but at least it all came in at the same timeNow this third party shipper has charged me almost $for cancelling an order? I did not cancel they simply did not deliver as ordered than tried to put the onus on me. What kind of bait and switch operation is this and why isn't the Revdex.com investigating these people so that other consumers do not face the same situation?When someone pays for a new three piece sectional and a third party wants you to accept it an inferior product meaning not from the same dye lot it is just not fair business practice and the public should be alerted not to deal with these types of businessesDo I need to address this in a court of law?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture had spoken with this customer along with confirming via email on 5/*/regarding this matterThe customer agreed both verbally and in a written confirmation to accept a $refund to keep the furniture in its existing condition and therefore closing the issueThe customer was advised that they would be receiving a check via the mail in - business days. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Last I heard the 'missing' parts were still in transit and the delivery company confirms that they do not have the items on hand, so please inform me how this order is ready for deliveryUnless you've contacted the delivery company and told them not to contact me I'm still in the dark about thisWhy do I have to reach out to everyone at every step of this process? Last I was told by Coleman Furniture, the manufacturer was shipping this item out last week but unless I see a shipping number or pictures from the delivery company I have zero faith that this information is accurate and is little more than a stalling tactic.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I Paid $1,for a sofa set and a coffee table online and they refunded me only even though I don't even have the items except for the coffee table and it has been about a month now. I asked Coleman furniture rep to take back the coffee table for which I paid $I asked the delivery guys to take back the coffee table during the delivery day and they didn't take it back.I want full refund $1,I waited weeks for delivery of my items and during the delivery day, they wanted to deliver me a damaged/defective sofaI told the delivery guys I want my full orders and not just the coffee table and love seatThey wanted me to accept a damaged sofa and therefore wanted me to sign waiver even before any delivery was attemptedI saw them talking and they then pretended as if the sofa can't fit my stairways and they were laughing and taking pictureThey never fully and properly attempt to bring the sofa to my living roomThey briefly brought it to my stairways and took a picture to show it didn't fit the stairways and took it right back to their truck and all in about minsThis was an act to fool me and they knew I was not gonna accept anything that is already damaged or defective. They brought love seat and coffee table in to my room but not the sofa and when I asked them to take these back, they took the love seat but didn't come back to take back the coffee table. People living above me has those sofas delivered to them easily through the same stairways and I had king size mattress , king size bed and inch entertainment wall centers delivered days earlier by another delivery company before this so I knew for sure delivery of the sofa wouldn't be a problemI now have nothing except for the coffee table which they were supposed to take back on same day and I am scammed $by Coleman furniture for nothingI want full refund $1336.75 so that I can shop for these furnitures at a local store
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***