Smitty's Restaurants

RevDex.com:I agree to both replacement itemsThey also promised a dollar refund on the morning of 5/**/prior to actual delivery (See attached)
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

***We have left messages for this customer and tried to reach a resolution but we have been unable to hear back until nowOrder was cancelled as per customer's request, but the restocking fees did apply as order was ready at local delivery hub for delivery.Please advise on how we can discuss a
resolution to this.Sharon M***Coleman Furniture

*** Customer has disputed the order. We have advised customer that we accepted the dispute. This should resolve all issues. Sharon M***Coleman Furniture

*** Customer received their items on January *, 2016. At that time the customer inspected their items and signed the delivery paperwork stating all items had been received and were in good condition. Customer contacted Coleman Furniture on February **, and advised Coleman
Furniture that he was noticing the pieces comprising the sectional were not even and were sitting at different height. Customers issues were addressed through our warranty program and a replacement was ordered for the customer. As our warranty guidelines detail if a replacement item is supplied to the customer then the customer is responsible for replacement shipping costs for the item. As a courtesy we reduced the cost of the shipping by $to the customer but would not be able to waive the fee in its entirety as Coleman Furniture is proving a new item to the customer at Coleman's cost.Customer has indicated that he has a preference to keep the portion that has been deemed as being needed to be replaced. We are unable to accommodate the customer as that piece has been deemed defective and as such we would not be able to match up a corresponding piece to make the unit a whole. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Coleman furniture did send pictures however, they were not taken close up to all of the alleged repaired damaged spots therefore the damage cannot be seen as well as in personIn addition, pictures were not taken of areas of concernWhen you look at the pictures attached, the photos they sent me, look closely because you can see the paint that does not match, the paint that covered up damage without being smoothed outI have inspected the furniture twice in person at the warehouse and the furniture is in terrible conditionThat is the exact reason I had a professional furniture repair technician look at the furniture and shown in his report, the furniture is not in 100% manufacturers specificationsI do not understand why they had someone from the delivery company repair the furniture when they had someone from a furniture protection company originally evaluate the furniture and write up a report for them, a report in which I was not allowed to see or have a copy ofBy the looks of the "repairs" that were made, the person who "repaired" the furniture has absolutely no experience doing such and most likely does not have the credentials to do soColeman has many complaints and bad reviews online similar to my own experienceIt seems to me that this company does this often and has been getting away with charging people an unfair amount of money because they can not accomplish customer satisfaction
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture has been speaking with this customer in an effort to resolve the issue at hand. Coleman Furniture has identified that an adjustment needs to be made to the door on the customer's entertainment cabinet We would be happy to make the adjustment to the door and
schedule the delivery of the entertainment cabinet Sharon M***Coleman Furniture

***Coleman Furniture understands the customer is frustrated and have been working with the customer regarding the issuePer our terms and conditions that the customer agreed to when they placed their order if an item is damaged then the customer will allow Coleman Furniture the ability to
restore the item or replace it as needed. We ordered the customer a replacement and it has arrived at the local delivery company. The customer was updated continuously throughout the time it took for the replacement to arrive and if the customer wishes to cancel their order at this point then cancellation fees would apply. We have offered the customer compensation for the delay as we do want to get this resolved. Sharon M*** ***

***Customer placed their order on September **, and on September **, was given a week ETA. Our terms and conditions that all customers must agree to when they place their order advises that all ETA are estimates only and there can be delays due to such things as product
availability, transit times and delivery time framesThey also state that if an item arrives at the delivery company and is not at 100% manufacturer standards we will restore that item prior to delivery. Parts have been ordered from the manufacturer to restore the items and once they arrive and are installed the customer will receive an immediate delivery.As compensation for the frustration the customer has experienced we will purchase the Additional Protection Plan for the customer.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I ordered a mirrored bedroom set from Coleman Furniture 12/**/After being informed my delivery would take place during the second week of January I received correspondence stating the bed did not pass inspection due to broken mirrored panelsI did not actually receive the delivery until 02/**/2017, nearly six weeks after the original delivery frameAfter receiving the frame and having it installed, I noticed that the middle panel of mirrored glass was crackedI immediately contacted Coleman Furniture who requested and was sent photos of the damageI was informed on 02/**/that the replacement part had been ordered and would be shipped directly to my addressI contacted Coleman once again on 03/**/because the wrong replacement part was mailedThere was no response to my email inquiryI contacted them again 03/**/via email which was once again ignored by supportI was able to put in a grievance via phone and was contacted 03/**/with confirmation that once again my replacement panel had been orderedI received an email 04/**/indicating the piece had been deliveredWhen I returned from vacation, I realized that once again the wrong replacement panel was shipped againI contacted Coleman Furniture 05/**/explaining the issue and once again attaching both photo and video of the damaged pieceI was advised that they were looking into the situation, but yet again I did not receive any responseI called in and made another complaint via phone and was told on 05/**/that the replacement panel had been correctly ordered and would be delivered to my houseIt is now nearly seven months later and I have not been given anything but a consistent runaround by this companyThe customer service rep that I worked with in particular (Candyce R***) was consistently rude and unforthcoming when contacted via phone regarding the status of this pieceI put in a Revdex.com complaint and contacted the Coleman furniture regarding coming to a resolutionI was forwarded once again to Candyce R*** who has once again failed to help my issue but only created more problemsI am highly disappointed in not only the customer service I have received but the overall experience from the day I ordered. I have received a quote from local furniture repair in my area including cutting/fitting of custom mirrored glass and installation for $and am asking Coleman Furniture to cover this cost as they have continually failed to provide me with replacement and repair as previously specifiedI would not like for Candyce R*** to contact me any further with any direct communication with Coleman and I would like Coleman to inform how a refund can take place as I paid with Affirm and they do not facilitate refunds days past selling the productThanks *** ***

***This customer has been updated by our manager as recently as 9/**/15. The correct part is being ordered from the manufacturer and customer will be updated with ETA as soon as it is available.Sharon M***Coleman Furniture

***Coleman Furniture regrets any issues that occurred with this customer's orderThe customer had received the furniture and opted to return the furniture due to being dissatisfied with the furnitureAs a gesture of customer service, Coleman Furniture had modified and lowered the
corresponding return fees that the customer would have been responsible to pay forThe customer responded via email on 5/*/that they were accepting the modified return fees and that Coleman Furniture could proceed with processing the return. Sharon M***Coleman Furniture

Madeline Customer placed order for dining room table, chairs and a hutch and buffetThe table and chairs were delivered to the customer and all issues customer had at time of delivery were addressed and resolved. The hutch/buffet is on back order with the manufacturer and customer has
been routinely updated by Coleman Furniture in regards to this. A manager called the customer as he asked and he was given the option of cancelling the hutch/buffet as it was on back order and customer declined. Customer is aware the item is back ordered with the manufacturer and that we will keep him updated. Sharon M***Coleman Furniture

The second delivery was not completed with our White Glove Delivery Service That service is something we utilize for our customers on their initial delivery The second table top was sent from the manufacturer straight to the customer and this was ordered as a courtesy to the customer That did not include our White Glove Delivery Service The manufacturer has reviewed all the information the customer has given us as has Coleman Furniture's in-house technician The manufacturer has determined that the item is correct and can be assembled As a courtesy Coleman Furniture will compensate the customer $towards them hiring a furniture technician to assemble the table

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
There was one attempt made by the furniture techincian to repair a brand new headboardI will not accept a repair on a brand new piece of furnitureThe furniture technician waited weeks for the headboard hardware to come in before even making an attempt to contact me to talk about a repairIt has been weeks since the new dresser was ordered and still have no tracking for this dresserThe mirror that was part of my order still has yet to be delivered. I will not accept a $reimbursement for any troubles that I have went throughI want to return this furniture at no additional cost to myselfIt has been weeks and I still have an incomplete order along with damaged furnitureThere has only been a single attempt made to repair a brand new piece of furniture
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture understands the customer is frustrated in regards to the delay and the process by which this has transpired. We have advised our processing department to refund the customer and the customer will see the refund reflected back in their account within 5-business days.Sharon M***Coleman Furniture

***,We have worked with the customer, and made this gesture, even though the original order was filled as advertisedPlease have customer reach out directly to the head of customer care - Felice C*** at ###-###-#### and reference this response - who will assist in getting this resolved
for the customer.Thank youSharon M*** Coleman Furniture?

*** Coleman Furniture understands the customers frustration. We have reached out to the manufacturer to have the correct hardware sent directly to the customer. Once the customer receives the hardware we will have the Delivery team go out and properly assemble the bed.
Customer has been updates by his account manager at Coleman Furniture and has agreed to this resolution. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Coleman Furniture would not even discuss the defective finish on our table with their furniture tech. We feel that we did not get heard by Coleman Furniture.A company should not be able to send out unqualified delivery personnel that do not know what they are doing, confuse everyone and leave not doing their paperwork correctly to allow Coleman Furniture to ' NOT STAND BEHIND AN EXCHANGE OF BRAND NEW PIECE OF FURNITURE THAT HAS CLEARLY A MANUFACTURE DEFECT PER THEIR FURNITURE TECH that came at a later date . This defect did not occur in transit and Coleman Furniture should have to be accountable for the exchange. Unqualified delivery people is the problem, they did not know anything about furniture, or how to write up a report! We should be able to live with a beautiful table with our chairs and not look at our table with pure disappointment with a defective finish from their factory!!!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
$is nowhere close to what I lostI am not sure why the customer is being penalized for mistakes that were made by the shipping companyThe total restocking fee should be made my the company and not the customer because the customer did not make the mistakeI was inconvenienced by waiting longer than he timeframe given for delivery, was given an extended time to wait due to a mistake made by the shipping company, was never made aware of the mistake or delay (I had to call to find out) , and now have to order a new bed and wait another few weeksI want the full restocking amount refunded back because it is only fairIf I knew it would be this much trouble to order a bed from Coleman Furniture, I would have ordered somewhere else --- I have been out of a bed for months!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***