Smitty's Restaurants

***The customer placed their order with us on June **, 2016. On June **, the customer was advised via a telephone call of a week ETA for their items. The ETA is always to the local delivery company as we are not able to guarantee a delivery date until the items are at the
local delivery company and inspected. On July **, the customer contacted us and advised they no longer wanted to receive delivery of their items and wanted to cancel their order. At that time the items had already arrived at the local delivery and as per our terms and conditions that the customer agreed to when they placed their order cancellation fees would apply.The delivery company would have been more than happy to schedule the customer when they returned from their vacation so as not to interfere with that and fulfill the order Sharon M*** ***

***Coleman Furniture was waiting for the customer to confirm receipt of the necessary partsWith the parts being received at the customer's home, a furniture technician has been sourced and will be contacted the customer within business days to schedule the visit to install the necessary parts. Sharon M***Coleman Furniture

***Coleman Furniture has been in communication with the customer as most recently as of 9/**/The customer has agreed to allow Coleman Furniture to pick up the four beds that were delivered and refund the customer in the full amount of $Upon the four beds being delivered back
to the delivery hub, the customer will be refunded in the full amount of $2888.33Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was going to accept this response, but now I am requesting collateral that I supposedly sent an email stating that the issue had been resolvedI am not worried about compensation anymore at this point, but I will not tolerate statements. Thank you, ***
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Sincerely,
*** ***

***This customer received her order and noted that there were small areas that had a nick on them and needed to be addressed. We advised the customer that we would send replacement material and have a technician go to the customers home to replace the damaged area. Customer agreed
but had areas that she stated needed to be addressed. Even though these issues were not noted during delivery we advised the customer we would be sending leather for those areas as well. We sent a technician to the customers home and all the issues were addressed. The customer is not happy with the way the item looks now even though all the issues have been addressed. We are able to offer $compensation at this point due to the circumstances.Sharon M***Coleman Furniture

***This customer purchased a Saddlebrook Antique White Cocktail Table. The description of the item states that it is "Crafted with Poplar/Pine Solids with wood products. As it states wood products the item is not advertised as solid wood. The item is as advertised. The item has been verified with the manufacturer to be constructed of wood product as described . Our website also states in our terms and conditions that: Coleman is not responsible if - You received delivery of an item(s) with a finish, color or texture that is different from what you saw at the Coleman Furniture website, any website other than Coleman Furniture, at a physical furniture store, or recommendations you received from a Coleman Furniture sales representativeFinishes and colors online may not accurately represent the true color or patternCustomer accepts liability for their purchase. Coleman Furniture is not liable for errors on Our Site: We try to be as accurate as possibleHowever, we do not warrant that product descriptions or other site content is accurate, complete, reliable, current, or error-freePrices and promotions are subject to changeRarely an item listed as available on our site may not be available, or an item may be mispriced, despite our best effortsFor any of these reasons, we may cancel your order or we may contact you for instructions on the order. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. I would like to thank the NY Revdex.com for their involvement in the resolution to this issueI will accept a full refund from Coleman Furniture as promised
Sincerely,
*** ***

***Customer placed their order on September **, and on September **, was given a week ETA. Our terms and conditions that all customers must agree to when they place their order advises that all ETA are estimates only and there can be delays due to such things as product
availability, transit times and delivery time framesThey also state that if an item arrives at the delivery company and is not at 100% manufacturer standards we will restore that item prior to delivery. Parts have been ordered from the manufacturer to restore the items and once they arrive and are installed the customer will receive an immediate delivery.As compensation for the frustration the customer has experienced we will purchase the Additional Protection Plan for the customer.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Coleman Furniture keeps making the claim that the disputed piece of furniture is made of solid wood when all evidence is to the contrary.Coleman Furniture has a clear evidence at hand (in a form of the photographs and even a short video I emailed to them) that the aforementioned piece of furniture is in fact made of particle board or similar material
I would like to request Coleman Furniture to consult with professionals and to confirm the type of material they see on the photographs that I forwarded to themIf necessary, I can re-send the images to make sure.Thank you for your time.
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I should not have to fix or repair this damage caused by their shipping company !Also , I paid well over $to receive a complete order in which I cannotThe power cord is missing from the Bluetooth console of the couch , and they are telling me that they will only provide tracking information only after 5-days from when I contacted themThis is ridiculous ! How am I suppose to enjoy and utilize the new couch I purchased ? And why should I have to wait until most likely weeks until I receive the cord ?? They didn't offer an type of compensation whatsoever for thisThe process they told me and is in their emails are , the couch gets ordered from the manufacturer, and then gets shipped to them so they can inspect it , after that it gets transferred over to the shilling companySo why didn't they inspect that there is no power cord for the unit ?? This isn't my fault and I shouldn't have to wait most likely weeks to receive something that should have came with my couch ( purchase) After speaking to them about it , they said they don't offer any compensationI paid well over $to sit and wait another weeks to really utilize my couch ?? Unacceptable !!
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

***,We have refunded customer in full for this orderThis should resolve all open issues.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because the item was absolutely NOT delivered free of damage and defectsColeman Furniture is attempting to have the sofa repaired and redelivered to me even though we entered into an agreement on April *** that I would not accept a damaged or repaired sofaTheir reply in this case is 100% inaccurate and the exact reason that I no longer am willing to do business with them and am requesting a FULL refund.
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Sincerely,
*** ***

***Coleman Furniture would like to resolve this issue in a manner that is considered fair and equitable to the customerAs previously conveyed a few weeks ago......Coleman Furniture requests the customer donate their furniture to a reputable charity in the name of "Renegade Furniture Group" Once Coleman Furniture receives the receipt along with confirmation that the dispute has been dropped with the customer's banking institution, we will be happy to fully refund the customer in the amount of $The other option that Coleman Furniture is offering would be for the customer to keep the furniture along with the corresponding new replacement cushion and casing that was sent to address and resolve the issue at hand. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I still have yet to receive policy information for my EXTENDED WARRANTY I purchased.
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Sincerely,
*** ***

***Customer has been advised that the buffet/ hutch is on back order and will be delivered to the customer as soon as the manufacturer releases it and ships it to the local delivery company for Coleman Furniture. Customer has been offered compensation for the delays in delivery. *** ***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I do not know, nor have spoken with Sharon listed above. In addition, I did not make racial comments, I described the delivery men as *** *** men, short and tallAs I stated ask to use my restroom and each ask if I lived aloneI began to become uncomfortableThe young lady from Coleman became belligerent & ask what race had to do with it? I stated, nothing I was only providing a description of the delivery menI have been in contact with Felice C***-Director of OperationsFelice ask if she sent me a picture of the repaired table, would I look at it & I said yesI received the picture & issued response on 3/**/16: If you look at the picture, I can see air bubbles, and breaks in the carvings on the picture in the woodThe furniture is not acceptable. I also requested all documents of the check points, approvals of the routing of the Dining Room SetIn addition, I am requesting receipt of documentation of the location the furniture was shipped, include all stops until the final destination, where the damaged furniture is returned, and how/where is the furniture restocked, if it is resold, and the condition the furniture is classified as new, used, damaged, or other? Provide information as to where the furniture is currently located, who issued the repairs, with a background on their qualifications to repair? Also, did you determine who damaged the furniture, and state the terms of responsibility, and accountability of who damaged the furniture? Confirm if Coleman has regulation in place, to hold the person, or Company responsible for fee's associated with the damage? Please provide the name, and contact information of you Boss; in order to escalate this issue. I am waiting on a response from Felice C***-Director, as of 3/**/4:39pm. Whoever damaged the furniture should be held liable, not the Customer who purchased new furniture and Coleman is attempting to sell as new
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Sincerely,
*** ***

***Coleman Furniture understand the customer is frustrated regarding their order. However, as we have advised the customer and their banking institution while resolving this with them, the incorrectly received item would have been ordered for the customer and could have been delivered to
her home while she kept the other two items. There would have been no difference in dye lot as the manufacturer takes steps to prevent that from happeningAs have finalized this with th customers financial institution we will not be refunding the customer.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
A response from the manufacture shouldn't take this longFrom the first complaint to this company about the defect they was informed that the cut was off and the cut still remains off from the second product I received How much longer should I continue to wait? It's been about a week now I've sent pictures, had a professional come out and assist and the problem at hand still remain the same As a customer I believe Coleman Furniture should refund my money, pay for shipping if they want the product back or consider this a loss and refund Affirm Finance their monies and have Affirm close my account out as paid in full I will then be willing to find someone local or near by with the hopes of getting this table fixed
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Sincerely,
*** ***

***The customer signed delivery paperwork on 10/*/indicating that they had received their items, inspected them and found them to be in good condition. The customer then advised us via telephone that the issue had been resolved.Sharon M***Coleman Furniture