Smitty's Restaurants

*** Customer received order and it was damaged. Customer called and spoke to *** to advise him of damages to the itemsItem was able to be fully restored by the hub - however - customer will not accept delivery as she states she did not purchase restored items. Customer
demanded to speak to a manager, and customer made many racial comments regarding the drivers.We advised customer that the item was fully restored and we could send her pictures. She refused and wanted to speak to the owner of the company. At which time I advised her Felice would be her contact. We would like to work with this customer, but customer is refusing to work with us, and give the delivery company a chance. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The damage did not happen after the deliveryI do not understand why this is so hard fro you to understand?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture will be arranging for the split delivery of the orderColeman Furniture will be contacting the delivery hub to make these arrangements immediatelyThe delivery company will be calling the customer today.Sharon M***Coleman Furniture

***Coleman Furniture has been actively working with this customer in an effort to have this order scheduled based on the customer's preference and choiceIn speaking with the designated delivery hub and the customer, the entire order has been scheduled for Tuesday, 8/*/17. Sharon M***Coleman Furniture

***Coleman Furniture will be have a certified furniture technician contact the customer to arrange for the legs on the sofa to be properly installedThe customer should expect to hear from the technician within - business days to schedule a service appointment.Sharon M***Coleman
Furniture

We finally received our furniture on 1/**/

***Coleman Furniture has researched this matter and was able to find the supporting documentation between Coleman Furniture and the customerColeman Furniture had contacted the customer via email "...........Good Morning *** ***,Thank you for contacting Coleman Furniture. I
understand that you are no longer interested in receiving the Vincenzo Nutmeg LAF Loveseat ($679.00) and Vincenzo Nutmeg RAF Sofa ( $879.00)The customer responded to Coleman Furniture......"Send the order as is. Thanks!"Based on this supporting documentation the customer confirmed that they were going to accept the furniture that they had ordered. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved The table was delivered todayThank you for your assstance in thus matter.
Sincerely,
*** ***

***Coleman Furniture has advised our processing department to refund the customer and she will see the refund in her account within 5-business days. We have also sent her a copy of the refund receipt. We have resolved this issue for the customer.Sharon M***Coleman Furniture

***Coleman Furniture understands that the customer is frustrated in regards to their order. The needed part was ordered from the manufacturer and top could and would be restored to 100% manufacturer standards as per the terms and conditions that the customer agreed to when they placed
their order. As the customer did not want that to happen they were refunded minus fees.Sharon M***Coleman Furniture

***Coleman Furniture prides itself in addressing and resolving all customer related issuesOn 1/**/a delivery was scheduled to occur to the customer's home. When the delivery did not take place, on 1/**/ the customer opted to purchase another item from a different retailer without giving Coleman Furniture the opportunity to investigate this matterColeman Furniture investigated the issue at hand and determined that the delivery had not taken place due a damage found on the double reclining sofa. A new replacement double reclining console had been ordered from the manufacturer when it was determined that the original item was not up to manufacturer standardsThe customer opted to not take delivery of this item as it been communicated to Coleman Furniture that the customer had already purchase another item. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint It is still left to be seen wether or not the couch will be in good acceptable conditionStill paying for a refurished couch instead of a brand new one like we orderedThey say they will reimburse us $after we accept the couch but that is yet to be seenI find it crazy that we had to file a complaint with the Revdex.com before any type of manager would even call us or be "out of a meeting"Still unhappy that I dont get a new couch which is what I paid forInstead we must accept a broken refubished "fixed" couch or pay a 25% restocking fee because this company cant find a way to deliver us an acceptable new couch since May Delivery has been set for Thursday unless otherwise notifiedThis is yet to be seen as wellHorrible service
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture understands and empathizes with the customer regarding their issue with their drawers for the chestColeman Furniture has proceeded with contacting the manufacturer and ordering replacement drawersThe drawers will come completely assembled from the manufacturer and will
be shipping directly to the customerAs a gesture of customer service for the issue that transpired with this specific instance, Coleman Furniture would like offer a refund of $to the customer. Sharon M*** Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID# ***, and have determined that my complaint has NOT been resolved because: There is a delivery date due to my effort to get oneSince my complaint Coleman Furniture has not contact me to advise of anything They did not contact the delivery company until I had to direct them to on 1/*. Poor customer service What did Coleman Furniture contribute to a successful ending? What can Coleman Furniturr for my expensive time I pit into giving them money? Aredirect hey low cost due to lack of great service?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Yes I mention already I have the parts for the sofa, for me to use and fix the damage sofa, $discount is not enough because I paid for the new sofa Thanks
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

*** Customer refused delivery of her item and after it was fully restored as per our terms and conditions that all customer agree to when they place their order she would not accept re-delivery. Customer was advised that if she refused to allow delivery of her items her order would be deemed cancelled and she would be refunded minus fees as per our terms and conditions. Customer spoke extensively with members of the management team at Coleman Furniture and would not accept delivery. Customer was refunded minus fees Customer has initiated a dispute for the purchase with her financial institution and Coleman Furniture has submitted all supporting documentation to them to resolve this issue. Sharon M***Coleman Furniture

***Customer placed order on 11/**/15. On 12/*/customer was advised of a 3-week ETA Item was delivered to the customer on 12/**/15. Within the given ETA. There were issues noted during delivery and we advised the customer to keep the item in their home and it would
be addressed with an in home technician We ordered parts for the customer and a Twin Cities had scheduled to pick up the item to restore on 1/**/and return it to the customer. Customer refused to allow that to happen and cancelled the appointment. We are sending a technician to the customers home to do the restoration. We are waiting for the technician date at this point.Customer has been updated at all times. Sharon M***Coleman Furniture

***Customer has been advised that the buffet/ hutch is on back order and will be delivered to the customer as soon as the manufacturer releases it and ships it to the local delivery company for Coleman Furniture. Customer has been offered compensation for the delays in delivery. *** ***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The shipping date of 4/* is a change from the 3/** date I was originally given therefore, I cannot consider this issue resolved until I have the furniture in my possession undamagedI do appreciate the increase in communication I have received from the company since filing this complaint but wish it had not taken such drastic measures to start getting this resolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***