Smitty's Restaurants

***Coleman Furniture recognizes the frustration that the customer has experienced pertaining to the order that was deliveredAlthough the issues were not indicated at the time of delivery, in the spirit of partnership, Coleman Furniture would like to allot $towards the customer sourcing
and scheduling a technician to address the issue with the doors needing to be adjustedOnce the customer provide us with an itemized receipt which includes company logo, date the work was performed, service (s) performed and total amount paid, we will be happy to reimburse you.Sharon M***Coleman Furniture

***Coleman Furniture has recognized the issue with the table and has proceeded with scheduling a certified furniture technician to address and resolve the matter with the tableOnce the technician has completed this job, the item should be up to 100% manufacturer standards. Sharon
M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Yes, we have filed a dispute with credit card company Yes, they offered us $compensation, but only after we filed a dispute We were told they would send someone out to fix the problem but after waiting for this person for a very long time we decided to file a dispute Coleman furniture told us that within 24-hours a person would contact us to come look over the problem, but yet weeks went by and nothing We finally filed a dispute and at that time were told they would only send someone out if we cancelled our dispute The entire process should have been avoided if we were able to send back the product on day of delivery as instructed We were told ,"no" when we tried to send a damaged product back We followed their instructions by calling there phone number on day of delivery if there was and issue and also tried sending it back that day Finally, when told no, we wrote on the contract damaged goods Why would we want to keep damaged goods???Thanks,** *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture understands the customers frustration in resolving this issue. We have reached out to the customer and advised that he will be scheduled for delivery. We have also discussed compensation with the customer. We are confident we will be able to resolve this
issue to the customers satisfaction.Sharon M***Coleman Furniture

***Coleman Furniture understands that this customer is unhappy with the order process. However, we stand behind how this order was handled.Customer placed their order online on July *, and at that time was advised of a 4-week shipping date from the manufacturer. Customer was again notified on July **, of an estimated ship date of 7/**/16. At that time the customer did not advise us of a wish to cancel their item. As per our terms and conditions that the customer agreed to at the time they placed their order, they are unable to cancel their order after their item has shipped without paying feesThe item shipped from the manufacturer to the local delivery company on 7/**/16. Customer was in the routing/ scheduling portion of their order when she contacted us on 8/**/to advise she wanted to cancel her order. As such customer is responsible for cancellation fees.All delivery time frames are estimates and customer is advised that actual delivery time frames may vary depending on route availability.Sharon M***Coleman Furniture

***Coleman Furniture understands that the customer is frustrated. However, the customer agreed to our terms and conditions when they placed their order. Those terms and conditions state that the customer has days from date if delivery to advise Coleman Furniture of their desire to
return the item. Coleman Furniture clearly states the dimensions of all our products on our website. As such the customer is responsible to ensure that the items they select are the dimensions they want. Customer has advised they wanted to return their items and a pick up of the items have been scheduled for 10/*/16. Customer will be responsible for the restocking fees and shipping charges.Sharon M***Coleman Furniture

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I just wanted to touch basics with you in regards to my complaintSomeone has reached out to me and came by today days later to look at my furniture (Bed) and chip Night stand. I was told that the bed was made poorly and that I will receive a call in business days to see what can be done to resolve the issue.Once again I am being inconvenienced, Its been over a month and I have not slept in my bedI was sleeping on the floor for weeks with my son and staying at friends house and paying them to be there..I have never experiences something like this in my lifeI had a good bed and now I have nothingThis is unacceptable. So now I have to wait for Monday for you guys to decide what the outcome is going to be and if/when they can replace the night stand I am very upset and disappointed.. I refuse to wait another month for you guys to figure out this issue and have to sleep on the floor or at friends house when I have a home of my ownI paid rent for my apartment for a month and have not been there so I basically paid $for storage for your poorly made furnitureI was also told by one of your representatives that if I wanted to return the bedroom set and get another one I will be charged a 25% restocking fee. and the full value of a new one..After all this trouble I have gone through....This is unacceptable as stated before. I would like to order another set at
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture understands the customer is upset regarding their order. However, as the item was delivered and inspected at the time of delivery and found to be in good condition, meaning free of damages, we are unable to address the issue the customer hasThe item was found to
have damages after it was moved, this was conveyed to us by the customer. As such we are not able to address these issues as they are not a manufacturing defect.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becauseThe suggested resolution is to replace the footboardThe missing piece is not on the footboardAt 5/delivery of bed (headboard, footboard, two side slats), two nightstands and one dresser; the entire bed was rejected due to a crack in footboardHowever, when the bed was returned 6/**, the footboard was adequately repairedThe issue I reported since 6/** was the interior portion of the headboard proximal to the slat missing with nails sticking out.When standing at the foot of the bed facing the headboard, the missing piece is located on the left foot of the headboardIf the headboard can be replaced and delivered, I will absolutely accept a resolution.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: [Your Answer Here]The response they gave is partially correct.Coleman said "The customer has since advised of additional concerns which Coleman Furniture had investigated."This is not correct, there were no additional concerns, I stated that from the beginning that the problem is with all pieces, when technician visited she only fix one piece and said she will need additional appointment to come back and fix other pieces, after that Coleman changed the whole story and claiming that they resolved the issue which I am denying from the beginning.Coleman also stated that upon their investigation it is up to manufacturer standards, I don't know are they trying to lower the manufacturer standard rather than fixing the issue? If thats the case I should approach Ashley (the manufacturer) as well asking them to clarify their "standards"I do have Ashley store in my area and I personally went there to check the pieces myself to make sure the difference that I have in my delivered pieces and their store model. Upon a thorough investigation of the additional concerns.voiced by the customer, it was determined that the furniture was up to manufacturer standardsAs a gesture of good will, Coleman Furniture offered $to the customer. I have attached the pictures here in case Coleman is missing any info, Yes they did offer $as a gesture of good will, I did send them my response but after that they didn't bother to responseMy emails are attached as well.I am unable to attache the copy of the emails due to the limit of only attachments, but here is the summary. May **: Michael M*** (Coleman Furniture) advised me that they received the final report and all issues were resolved(which is wrong and lie).Same day I responded telling them this is not correct and relisted all the issues again.May **: I was keep sending them the reminders and their another Rep Name Eric T*** acknowledged the issue and assign the tech to work on this issue, he also ordered parts as well.They also scheduled the different Certified Technician this time and setup the appointment 7/**May **: Same old tech visited and left in hour, only fixed one chair and said she will come back once I reschedule another appointmentI told coleman this story on May ***. Jul **: I was keep sending email every week since May *** and I got the reply from Lori on Jul *** informing me that Eric is no longer with the company and they are currently sourcing another technician to complete this work for me.Aug **: Lori said everything is fixed and upto 100% manufacturer standards, and offered $to compensate.Aug **: I responded back telling them the issue is not fixed and they need to fix this as promised.Question is until Jul *** they were souring another technician to complete the issues and by Aug *** they decided this is not an issue anymore?? and everything suddenly comes to 100% manufacture standards?Sorry to say but you can see the pictures by yourself, if thats the standard, I shouldn't pay $a piece for this, for this standard it should be price not over $/ piece.Aug **: Sent another email asking the update as well as telling them this is not new request for repair, this is still pending issue, and they are making new excuses not to honor what they agreed before, but got no reply.Sep **: requesting them to update me on this issue, it looks like they are closing my issues without responding and resolving in their systemI got no reply.Sep **: asking them to update on this issue.Sep **: Lori responded telling me the same this that its upto 100% manufacture standard blah blah and technician completed her job.Oct ***: I asked them the question did they see the pictures, did they see the holes on the corners? did they see the bad leather? why they ordered parts if they not going to complete the job?They sent the technician to replace leather on pieces why the tech left only changing leather on piece and told me she will come back once I fix another appointment another day? and tech told different story to coleman?They keep closing the issues in their system infect this is not resolved yet and finally I thought to use Revdex.com route to see if that solve this before I head to the court for civil lawsuit. In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The furniture was delivered to my house on 7/**/2017. The delivery company advised to look it over and report any issues IN THE NEXT COUPLE DAYS to Coleman Furniture. I relayed this information to Coleman Furniture, that day, and they basically told me I shouldn't have listened to their delivery driverI was expected to disregard what the delivery driver said, look over the furniture then, and reject the delivery. Also, they advised that I would have gotten a document at the time of delivery that I had to sign... and I never got a document. I was told to sign the screen on the driver's phone....for what? I have no idea? Just to accept the delivery? AS SOON as the driver left, I looked over the furniture and noticed problems with of the chairs. I immediately called Coleman Furniture (delivery was at approx12:15, and I had already sent photos of the damaged furniture to them at 12:43). Interestingly enough, I called Coleman right after the delivery truck left, and when they advised that I should not have accepted the delivery, I advised that I would call the truck back to pick it up, but they assured me they would take care of it and not to worry. Alsothey advised that they had problems with the delivery company in the past leaving before the customer had a chance to look at the furniture, and told me they would deal with the delivery company - I had nothing to worry about. I should have known. On July **, days later, they advised that they were going to send replacement parts. I told them I didn't want replacement parts, I wanted to return the items - the furniture is POOR POOR quality, and replacement parts are not going to fix the quality of the furniture. They advised if I wanted to return the furniture, I would have to pay the shipping to ship it back plus a 15% restocking fee. I explained to them that this was unacceptable, given the issue is the quality of the furniture - not something that was my fault (e.gcolor, size, likability). I requested to speak with a supervisor at this time. On August ***, days later, I spoke with the supervisor, who was not willing to help, AT ALL. She explained that quality is a matter of opinion (I'm not sure who would agree that splitting wood, glue in place of screws, and screws coming through the outside of chairs would be good quality?!). She said if I wanted to return it, I would have to pay the shipping and a 15% restocking fee. SHE MADE NO MENTION THAT WAS THE LAST DAY TO BE ABLE TO RETURN THE PRODUCT. THIS WAS DONE ON PURPOSE. She took NO responsibility for selling junk furniture. So at that point, I chose to file a dispute with *** until the matter was resolved. I agreed to keep it if they gave me a % credit. Low and beholdon August *** a box arrives on my front porch of chair backs and legs. I NEVER asked for this or agreed to it. This was their way of solving the dispute. Ridiculous. I immediately emailed them photos of the delivery, and told them it was unacceptable and to come pick all of their furniture up. On August ***, Coleman Advised that they could not settle the complaint with a resolution because there was an open dispute with my financial institution. So last week, after months of myself and my financial institution dealing with Coleman Furniture, I was told that the matter was closed with *** in favor of Coleman Furniture. The representative from *** advised that they were unable to settle the matter with Coleman Furniture, and because it was past the days the customer is given to request a Return Authorization number, I am STUCK with horrible quality furniture! At this point - I WILL PAY TO SHIP THE FURNITURE BACK TO THEM PLUS THE 15% RESTOCKING FEE. They are unwilling to work with me AT ALL. The company is a huge scamsell JUNK furnituredon't communicate with your delivery company so that you can put blame on themonly give your customer DAYS TO RETURNhave horrible customer serviceAND GET AWAY WITH IT!Again, I should have read the Revdex.com reviews before I purchased from them. *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture understands the customer is upset and frustrated in regards to their order. Due to the nature of Furniture we never promise customers a guaranteed delivery date when placing their orders. That being said, the customers order is currently at the local delivery company and is able to be delivered to them. The customer has advised they want to cancel their order instead of accepting delivery and as such there would be fees that are associated with the cancellation. Coleman Furniture will work with the customer to get their item deliveredSharon M***Coleman Furniture

***Coleman Furniture will work with the customer within the confines of the warranty program that we have in place. As such Coleman Furniture will replace the sofa that would be covered under the warranty program. However, shipping costs are not covered by the manufacturers warranty and as such would be at the cost to the customer. We have advised the customer of this and will order the replacement once shipping fees are paid.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
["""""""The needed part was ordered from the manufacturer and the top was restored to 100%"""""""

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture has been actively working resolving this matter with the customer....Coleman Furniture has repeatedly offered to schedule a technician to address the issues once the customer has confirmed that they have dismissed the dispute with their banking institution. Sharon M***Coleman Furniture

***The customer was refunded $back to their original method of payment on 3/**/17. The customer can reach out to her ***a card for verification.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am responding to the claim that the third party in this case Coleman AKA Renegade furniture was the receiver of the funds and did not supply the product as orderedThey attempted to reconcile for an inferior product and I did not purchase the product as was delivered and would not accept furniture in different dye lotsWhile conversing with them the delivery men agreed that I should be accepting furniture in new condition of the same dye lot at the same timeThe company refused to understand although I attempted to explainWhile the conversation was taking place the drivers packed up the what was delivered and put it back on their truck.Simply put I paid for a new piece sectional of the same dye lot to be delivered at the same timeNothing more, nothing lessWhy should a consumer be subjected to accept anything other than what was expected? This is a breach of contract by the shipper and third party and I want my money refunded.Please explain why I or any other consumer should be the injured party?
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] First, the statement, “Coleman Furniture has to hold with the belief that today's consumers when purchasing items online are aware of what certain terminology means”, might be the biggest cop out I have ever heard. How can a company make such a grandiose assumption? That assumption cannot be applied to an entire consumer population. That statement is more proof that Coleman Furniture knows they are provided deceptive product descriptions. Coleman Furniture will pull that statement out of their back pocket when they feel they are in the wrong but, want to shift blame back onto the consumer.Second, if Coleman Furniture wants verifiable proof that the term Select Hardwood is deceptive then I will provide it. Since they feel every consumer should know what all industry terms mean then the definition should be easy to find. Right? Well, it is not easy to find. I typed, “Select Hardwood Furniture Definition” into a search engine and was unable to find a reputable source providing Coleman Furniture’s definition of Select Hardwood on the first page of results. However, I did find a reputable guide to buying solid hardwood flooring that talks about the grading system. There is a grade of solid hardwood flooring that is “Select and Better Hardwood” It is the second best grade and is made of solid hardwood Not MDF like Coleman Furniture's definition of "Select Hardwood" After reading the definition of “Select and Better Hardwood”, it would be a completely logical jump to assume that "Select and Better Hardwood" is just another way of saying "Select Hardwood" since there were no results for Select Hardwood. I feel Universal Furniture and Coleman Furniture know that their definition of Select Hardwood is hard to find and when consumers see the definition for Select and Better Hardwood flooring they will assume it applied to furniture as well. Since I just provided verifiable proof that a reasonable consumer cannot find Coleman Furniture’s definition of Select Hardwood I want a full refund since it has now once again been brought to Coleman Furniture’s attention that the term “Select Hardwood” is extremely deceiving. I will gladly donate the table and chairs in Coleman Furniture’s name to a local charity once I receive my refund. I feel that is a win-win solution
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture spoke with the customer on 10/**/17 to advise him that his two bookcases are scheduled to arrive at the delivery hub on 10/**/Once the bookcases are inspected by the delivery hub the customer will be scheduled for the delivery of his entire orderThe customer had advised he was satisfied with this update. Sharon M***Coleman Furniture