Smitty's Restaurants

***We apologize again for the issues on this orderCheck #*** in the amount of $was sent out from our office on Wednesday and customer should receive it within a few days, via *** mailThis was as per customer's request. This should resolve all issues on this order.Wishing you a
wonderful holiday weekend!Sharon M*** Coleman Furniture

*** We have successfully resolved this issue with the customer and the order is being deliverd on 11/*/ The customer was under the impression that the sofa came un-assembled and would be out together in her home. She has since been properly informed and is accepting
re-delivery. The show wood was damaged during delivery as she did not take note of dimensions and replacement show wood was ordered. To make sure it is not damaged during delivery they will be attaching the show wood after delivering inside her home.This should resolve all issues. Sharon M***Coleman Furniture

MadelineOn 7/**/the customer contacted Coleman Furniture to advise that they had hired a technician to make the necessary adjustments and the bed was now operating correctlyOnce thecustomer provides Coleman Furniture with an itemized receipt...we will be happy to reimburse the customer up to
$150.00.Sharon M***Coleman Furniture

***Coleman Furniture was waiting for the customer to confirm receipt of the necessary partsWith the parts being received at the customer's home, a furniture technician has been sourced and will be contacted the customer within business days to schedule the visit to install the necessary parts. Sharon M***Coleman Furniture

***Coleman Furniture understands the customers frustration in resolving this issue. We have reached out to the customer and advised that he will be scheduled for delivery. We have also discussed compensation with the customer. We are confident we will be able to resolve this
issue to the customers satisfaction.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The Director of Operations (Felize C***) at Coleman furniture responded to an email of mine on April **, explicitly saying ,"The rails will be able to ship from the manufacturer on April ***, Once they arrive at the delivery hubYou will be contacted to schedule a delivery". I will not believe a word this company puts fourth until this issue is resolved in timely manner and stop getting the runaround.Sincerely, *** ***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The furniture arrived damaged and we did not sign off or accept deliveryRegardless of all the talk about furniture being inspected and carefully wrapped while in transit, the fact is our furniture was significantly damaged in transit.Based on the position of the headboard damage we think the damage was known before it came off the truck and yet the delivery attempt was still made.Since the furniture was damaged prior to delivery and we did not accept delivery we continue to expect reimbursement for the $in fees charged us by Coleman.Thank you,*** and *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Interesting how the company continues to proceed with their deceit, and changes the subject to their attempts to send me a part-- ridiculous because there is not part needed-- instead of DIRECTLY responding to our VERY CLEAR charges:1) Coleman has yet to respond to our charge of a FABRICATED BILL of LADEN-- there was NO BILL of LADEN, and they have yet to produce one after our numerous requests-- despite the fact that this is our FIRST and FOREMOST CHARGE-- a fabricated Bill of Laden they say we signed, when in fact NONE EXISTS2) we began trying to return this piece the day we received it, WELL WITHIN the time period for "customer satisfaction guaranteed" returns; yet company delayed returning our calls and emails, and they refused to authorize the return3) company has FAILED to produce the photograph THEIR delivery people took of the piece, documenting the damage we have clearly defined; and continues to offer a "new part" for our furniture piece when this would not resolve the issue--- we want to RETURN the ITEM-- this request of ours has been CONSISTENT since day one-- we do not want furniture from UNETHICAL, deceitful, scandalous companies in our home
4) This company passes crap off to customers that is NOT AT ALL as DESCRIBED, lies about bill of ladens being signed, refuses to return calls until after the window of guaranteed return, and then tries to pass off this supposed "generosity" of sending us a new part or technician to resolve a damaged piece that we have not wanted since the moment we received it, and have been trying to return since day oneThis is unethical and deceitful business practices, yet it appears that this is their standard modus operandi. This should NOT continue; customers CANNOT CONTINUE TO BE EXPLOITED on a regular basis by this company's unethical practices and scams.
Thank you.
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: Coleman Furniture response was incomplete A) Nothing was responded about the argument they had with the technician who inspected the table and and acknowledged the defects .They failed to cooperate with technician who wanted to take apart the table and get this repaired at the warehouse where he would have access to tools required for the repair, They declined his request.B) Who is the manufacturer?C) I have not been advised by the Company on the packaging or assembly of the table in warehouse I have not approved the table to be shipped in an unpacked conditionHas the businesss adhered to standard packaging norms ? The table was assembled and was delivered in unpacked condition.D)Attached are images and videos sent to the business on day of delivery .If they decided not to repair the knot in the wood and trash sprayed on legs, why was this not communicated to me on the delivery day or within hours of delivery ?.E) What took you so long to setup a technician visit ? Your delayed response was intentional so as not to qualify this transaction for refund or return That was your motive from day one when you offered a $ in return for my acceptance of this product with defect. F) Knot in wood and trash sprayed legs are standard defects , if you are claiming these are intentional marks by the manufacturer , was any advertisement done on your online site which clearly indicates this exceptions to standard defects and have you asked for my approval when fulfilling this order?g)Even an inexpensive table , would be shipped with assembly instructions As a retailer, you are expected to ship with assembly instructionsDon't expect the customer to ask for it Your explanation that I must request for it is insane and proves your good will nature of this transaction and your poor service.Since you already had this unpacked and assembled, you failed to provide the packaging and labels for this shipment.I did not purchase a cross word puzzle !! E) It's been told clearly before accepting the delivery to get this repaired or refund the amount .Attached are few pictures and video's sent on day of delivery , could not attach everything here
Poor Service at it best !!
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Sincerely,
*** ***

***Let me know if this response will suffice....Coleman Furniture spoke to this customer on 10/**/regarding the customer's glass table having shatteredColeman Furniture had researched this matter and determined that this order was placed in and therefore the one year manufacturer
warranty is no longer in effectColeman Furniture had conveyed apologies to the customer along with expressing that no further action would be able to take place. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is correct, we have been reimbursed after winning the credit card dispute We are still stuck with a damaged product that we now have to figure out what to do with it I am willing to take care of the damaged product just so this entire thing can be done and over with If they want it back, I would love for them to take it off my hands.I do still believe that the Revdex.com should make this case known to other clients and it should affect there company rating This has been a nightmare and other customers need to be aware I would appreciate a letter from Coleman furniture apologizing for this huge headache and acknowledging they were in the wrong and steps they are going to do to help prevent this from happening in the future. I am totally willing to move forward, but I also want to make sure others are aware of this problem
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Sincerely,
*** ***

***Coleman Furniture has been extensively working with this customer towards resolving the issue with ottomanColeman Furniture proceeded to source, schedule and absorb the cost to resolve the issue with the ottomanOn 4/**/17,a certified furniture technician went to the customer's home and resolved the issues with the broken frameThe ottoman is now up to 100% manufacturer standards and the issue has been resolved and completed Sharon M***Coleman Furniture

***Coleman Furniture has recognized the issue with the table and has proceeded with scheduling a certified furniture technician to address and resolve the matter with the tableOnce the technician has completed this job, the item should be up to 100% manufacturer standards. Sharon
M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My complaint has NOT been resolved because I was deceitfully advised by Coleman Furniture While Coleman Furniture has responded by simply stating that they stand behind their policies, I have been charged a restocking fee after Coleman Furniture deceitfully advised me that they would deliver the item I ordered in 4-weeks Coleman Furniture did not deliver as they advised I have a transcribed voice mail that Maxine from Coleman Furniture left me on July *, 2016, stating SPECIFICALLY that my item would be delivered in 4-weeks Had she advised on July * when she left that voicemail that the order would arrive in 8-weeks, which is outside of my time frame before returning to work and school as I explained to both Maxine and Steven during ordering, then I would have had opportunity to cancel the order at time However, I did not cancel the order at that time because I was informed that I would receive the item in 4-weeks, which would have been the first or second week of August within my scheduled time frame When I talked with Coleman Furniture the second week in August, I was advised that the delivery company would call me at the end of August to schedule delivery The delivery company left me a message stating that they did not know when they would have a truck coming to my area This entire process has been deceptive Coleman Furniture deceitfully advised me and their delivery company was vague as well, neither of which is good business in any form.
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Sincerely,
*** ***

***The customer had contacted Coleman Furniture on 7/**/regarding an issue with her chair that she had received on 6/*/The customer had completed and submitted the warranty claim form on 7/**/Within the context of the warranty form that the customer had completed and
acknowledged, one of the offered options was to contact the manufacturer to see if parts were availableThe manufacturer was contacted by Coleman Furniture and the necessary parts were found to be available and were sent to the customer to address the issue at handColeman Furniture was not able to take back the chair from the customer as it was beyond the five day return policy

There moving company left a full size mattress on a queen frameThey never called me to verifyThe mattress should have stayed on the truck

***Coleman Furniture understands the customer is frustrated. However, the item was delivered to the customer on 2/**/17. All items have a packing slip attached to them as well as a label on the box. Customer contacted us a month after delivery took place and advised that the
item was not received and that she had received the wrong item. As such we are unable to submit a claim for this order nor can we verify that the incorrect item was shipped Sharon M***Coleman Furniture

Revdex.com:
Terrible customer service and 'policy.' I guess you get what you pay for, and I will not do any future businessStill confused as to why a delivery company hours away was chosen, when I live minutes from downtown RaleighPretty sure there are a lot of delivery companies in the capital city of NCLive and learn
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Sincerely,
*** ***

***Customer has disputed the charges with the credit card company, and they have credited back the restocking fees at this pointOnce they finalize, we are wiling to work with the customer, but we do need them to come to a conclusion prior.Sharon M***Coleman Furniture

***When customers receive a replacement through the protection plan company, they are responsible for paying the shipping, much like with the manufacturer warranty. Montage Services pays up to $towards their shipping costs, but the remainder the delivery company
charges is not coveredThese are actual charges that we get charged, and are not marked up at all. We delivered furniture in perfect condition, and the shipping charge is for a replacement item that the protection plan company is paying for the customer.*** ***
*** ***