Smitty's Restaurants

MadelineColeman Furniture has spoken to this customer on numerous occasions in an effort to have this issue resolvedColeman is requesting that the customer provide the phone number of any additional conversations that may have taken place with the customer pertaining to this orderUpon reviewing and listening to all phone records, there was no conversation found pertaining to the measurements being providedWhen the customer provides any and all additional phone numbers that could have been used pertaining to this order, Coleman Furniture will be happy to research and listen to any corresponding phone calls. Sharon M***Coleman Furniture

Revdex.com:
I received a phone call and an email from Coleman furniture on 05/**/stating that they are going to issue me a full refund of the purchase priceI have yet to be refunded, but expect it within the next couple of days
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# *** and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I agree to Coleman Furniture's proposed resolution, meaning I will receive the full value of the product ($1,000) minus the $restocking fee, coming to approximately $
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture has researched this matter and determined that the furniture that was delivered up to manufacturer standards and the furniture was accepted by the customer without indicating any issues at the time of deliveryAdditionally, regarding the warranty claim, since Coleman Furniture paid the shipping charge for the initial delivery, the customer would be required (as clearly indicated via the warranty claim form) that the customer would be responsible for the shipping charges on any and all warranty replacement items Sharon M***Coleman Furniture

*** Customer has disputed her order and it was resolved in our favor Customer notified us that items were damaged during delivery. Items were left in customers home. Customer agreed to allow us to pick up the items, restore them at the hub and return to her. Customer then disputed her order and would not allow us to re-deliver. Items have been fully restored. Customer will not accept fully restored itemsCustomer indicated areas that she said were not up to 100% manufacturer specificationsWe have assured that item is in fact fully restoredWe have supplied the customer with pictures depicting the areas that she had concerns with and verified that items are at 100%All items are at the local delivery company and no outside service technician has been in to inspect the itemAll items are at the delivery warehouse and ready to be deliveredAs customer will not accept delivery her order was considered cancelled as she was advised and refunded minus feesThe total amount paid was $and the total charges are $and customer was refunded int he amount of $558.25.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Basically, Coleman furniture would keep refusing to replaced the furniture I am very dissatisfied with the product and customer serviceThey delivered furniture with carved damaged to my home, they are refusing to replace the furniture, at this point, is worthless to keep trying to reason with them.Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The repair made it look worse than the originalI am simply asking for the repair to be done again OR replace the couchThe pictures attached show the poor work done by the technicianAnd no one contacted me with a $compensation after I complained about the repair.Thank you.*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***The customer was refunded $back to their original method of payment on 3/**/17. The customer can reach out to her ***a card for verification.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company continues to insist that plastic laminate is considered "wood products" which it is not The description provided by them further reinforces the "Wood" claim by saying it has a planked topThe top of the table, in reality, only has a planked appearance, not an actual planked surface
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:they are accusing me of damaging the bed post delivery, by recklessly moving the bedThis simply is not trueThe crack just happened where there is a knot in the woodThis crack appeared a few days after delivery, I was making the bed one morning, and there it wasThe so called protection plan (which came with the purchase of the bed), provided through Guardian said, they will do nothing because it is not an accident.
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** (spelled correctly, unlike Coleman Furniture's response) at the Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
1- The business has YET AGAIN failed to respond to our original charge, that there was NO bill of laden presented to my husband, just a blank screen on the electronic (paperless) signature equipment, which the driver pushed his way, without presenting any formal language WHATSOEVER to him (my husband believes this may have been intentional, as they themselves were aware of the damage-- they PHOTOGRAPHED IT-- MORE PROOF that the COMPANY, which claims perfect condition yet HAS THE EVIDENCE THAT DEFINITIVELY says the CONTRARY).2- Even if the signature screen WAS as shown in company's attachment (which we believe to be fabricated), said company's supposed bill of laden (language that did NOT appear on the BLANK screen my husband was asked to sign) is INSUFFICIENT as shown b/c: a) there's NO INDICATION that it IS a bill of laden; b) what was presented by the company via the attachment IN NO WAY describes or details the product ordered, as is standard for a bill of laden3- No consumer would be aware of what they're signing (for eg, I ordered the piece, and my husband received it), as there are NO TERMS or explanations on the apparatus used to collect one's signature, thus making the signature NULL and VOID.4- Company has YET AGAIN failed to address our request that Coleman GUARANTEES RETURNS within days, yet INTENTIONALLY ignored our requests until after the days (three of which were over the Jewish holiday)Please see attached print screen from their website. The company has failed to respond to our original complaints: 1) FABRICATED / INSUFFICIENT bill of laden; 2) ignoring our IMMEDIATE (well within 5-day limit) requests to RETURN the item; Additionally, and far worse, instead of producing documentation THEY POSSESS in which damage is demonstrated via photographic evidence, the company instead has lied to the customer AND to the Revdex.com claiming the furniture is in "perfect" condition when the company knows-- with solid proof-- that this is NOT so
Sincerely,
*** ***

***Coleman Furniture recognizes the customer's frustration at believing the item did not require a box springThis item clearly states via the online description that a box spring is required. Additionally, the item was fully assembled by Coleman Furniture and was ready to be used in the
customer's homeThe customer opted to return the item since she had not purchased the box springUpon learning of the corresponding return fees (which are indicated in our terms and conditions) the customer felt that she was being misleadThe item is currently at the local delivery company and is ready to be delivered upon the customer indicating they will accept delivery.Sharon M***Coleman Furniture

MadelineColeman Furniture understands the customer is upset regarding their purchase. However, the customer placed their order online for a full mattress and was sent an order confirmation that indicated their order was for a White Full Plush Mattress with Foundation. As such no mistake
was made on the part of Coleman Furniture. The customer indicated they wanted to return their item and we advised of the return fees. Bedding - which includes mattresses are not able to be returned but Coleman Furniture made and exception and advised customer we would accept the return. Additionally, we have waived part of the return fees associated with the return as a gesture of good customer service. Sharon M***Coleman Furniture

***This customer purchased a Saddlebrook Antique White Cocktail Table. The description of the item states that it is "Crafted with Poplar/Pine Solids with wood products. As it states wood products the item is not advertised as solid wood. The item is as advertised. The item has been verified with the manufacturer to be constructed of wood product as described . Our website also states in our terms and conditions that: Coleman is not responsible if - You received delivery of an item(s) with a finish, color or texture that is different from what you saw at the Coleman Furniture website, any website other than Coleman Furniture, at a physical furniture store, or recommendations you received from a Coleman Furniture sales representativeFinishes and colors online may not accurately represent the true color or patternCustomer accepts liability for their purchase. Coleman Furniture is not liable for errors on Our Site: We try to be as accurate as possibleHowever, we do not warrant that product descriptions or other site content is accurate, complete, reliable, current, or error-freePrices and promotions are subject to changeRarely an item listed as available on our site may not be available, or an item may be mispriced, despite our best effortsFor any of these reasons, we may cancel your order or we may contact you for instructions on the order. Sharon M***Coleman Furniture

***Coleman Furniture understands the customers frustration regarding their order. We have spoken to the customer and the delivery of her items has been scheduled. We have also advised the customer that we will refund her in the amount of $as compensation for the delays in her
delivery.Sharon M***Coleman Furniture

***Customer has disputed the charge with *** - the processorWe are the middle of awaiting an outcome, and will be happy to work on a credit for customer once this is resolved, but at this point, it is under investigation of ***.Sharon Ma***Coleman Furniture

***Coleman Furniture has actively worked with the delivery hub to ensure this order is promptly deliveredThe order was delivered to the customer on 6/**/Coleman sincerely apologizes for any delays with the delivery that occurred.Sharon M***Coleman Furniture

***Coleman Furniture understands that the customer is unhappy. Delivery time frames are estimates and since we have exceeded our estimated time we have offered to compensate the customer for that inconvenience. We apologize to the customer for the delay and any inconvenience that she has experienced. We have refunded the customer minus cancellation fees as she has advised she will not accept delivery. We will not be refunding any further Sharon M***Coleman Furniture

***Coleman Furniture has remedied this situation by absorbing the cost for new drawers which the customer has now receivedThese drawers were delivered directly to the customer on 10/19/and will resolve the issue at hand. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.While I appreciate the resolution, it was timely and would recommend that Coleman review its customer service processes
Sincerely,
*** ***