Smitty's Restaurants

***Customer has disputed entire transaction with credit card - and we are in the process of responding to this rejectionThe furniture is at the local delivery company ready for delivery - and we are charged large shipping fees to send them back across the country.We will follow up on dispute that customer has filed.*** ***Coleman Furnitue

*** Coleman Furniture attempted a delivery of the customers items on April *, 2016. At that time thew customer refused the item stating that the item was damaged. The item was returned to the delivery company where it was restored to 100% manufacturer specifications. Per the terms and conditions that customers must agree to before they place their order: If a product is found to have damage, and damage is noted on the delivery receipt; we will send a the necessary parts and correct the problem at our expenseRemedies may include, but not limited to repair by a professional furniture repair technician, part replacements, both repair and part replacements, or a full unit replacement, all at no cost to the customer.Customer agrees to allow Coleman Furniture, the manufacturer, and/or our shipping agents the opportunity to remedy the damage or defect issueCustomer agrees to accept the remedy selected by Coleman Furniture, the manufacturer or the Coleman Furniture shipping agent.If customer does not allow Coleman Furniture to send a replacement or repair it and would rather cancel the order then let us remedy the problem, customer will be required to pay a 25% restocking fee and actual shipping charges.The item was fully restored to manufacturer specifications and customer will not accept delivery. Sharon M***Coleman Furniture

***We take responsibility for anything that occurs - and do apologize again - we are willing to work with this customer with a larger offer of compensation, as we are committed to getting this resolvedThe issue is that the funds are currently tied with the credit card disputeOnce it is resolved, if the customer isnt awarded the money by the bank, we will be happy to work further to get this resolved.Sharon M***Coleman Furniture

***Parts have been sent to the customer to rectify the situation with the sofa. They are at the customers home and customer will not schedule a technician to restore the item. Coleman Furniture would not be replacing the item as it can be fully restored to 100% manufacturer standards We can refund the customer the $but as we have advised we will replace the curio and restore the sofa to 100% manufacturer standards we will not be refunding the amount the customer is asking for.Sharon M***Coleman Furniture

***Coleman Furniture spoke with this customer on 11/**/where he was advised that the corresponding *** tracking number was expected to ship from the manufacturer and was en route to a designated warehouseOnce it arrives at the designated warehouse, it will then be scheduled for
pick up by *** and then delivered to the customer. The correspondence that was conveyed between the customer and Coleman Furniture on 11/**/stated that the order would be received by the customer on 11/**/Coleman Furniture recognized the error that was made on 11/**/and sincerely apologizes for this miscommunication. Sharon M***Coleman Furniture

***Customer had an issue with their initial delivery, which was handled, and items was delivered to the customer on April *, in 100% manufacturer standards and was refused by the customer. The item has been fully inspected and verified to be free of damages, however, customer refuses
to accept delivery.If customer refuses delivery then fees are applied.Customer has an active dispute on this order and once it is determined, we can look at waiving some of the fees.Sharon M***Coleman Furniture

***Coleman Furniture understands that the customer is frustrated. We understand that the item was packaged incorrectly by the manufacturer and that the customer has an incomplete bed set. We have reached out to the manufacture and the correct item has been sent to the
customer. The customer is scheduled for delivery of the correct items for 10/*/16.Sharon M***Coleman Furniture

I have agreed the the course of action on the condition they actually follow through with it. Which to this point they have done a very poor job of following through with what they say. If on July *** they actually put together the furniture I paid for months ago Along with actually refunding me some of the money, that they agreed to I will accept this, after it shows up in my bank account. However I cannot close this case until they actually do what they have agreed to do
Sincerely,
*** ***

***Coleman Furniture generally does not compensate for delays in deliveryHowever, as a gesture of good will we will be compensating the customer $for the delay in fulfilling his order for himWe hope that this will bring this to a resolution at this point.Sharon M***Coleman Furniture

***Coleman Furniture regrets the issue that has transpired with this customerOn 8/**/the customer placed an order for a chair and a half on his own vs speaking with a sales agent for further assistance and guidanceOn 10/*/the customer proceeded to place an order for the coordinating
ottoman on his own vs speaking with a sales agent for further assistance and guidance. On 10/*/the customer was advised the the ottoman had been discontinuedOn 10/**/the customer called Coleman Furniture and attempted to return the chair and half due to the ottoman being discontinuedWith the day return policy having passed for the chair and a half, Coleman Furniture is not able to accept the return of the chair and a half.Sharon M***Coleman Furniture

***Coleman Furniture understand the customer is frustrated. We have attempted to resolve this issue for the customer. All items are opened at the delivery company and inspected for damages - that is why the items were wrapped in shipping blankets when they arrived to the customers
home. We understand the headboard had received some transit damage. We advised the customer that as per our terms and conditions that he agreed to when he placed his order we would restore the item and re-deliver to him. The customer declined to have us do so. The customer refused the nightstands as they did not fit into the space he wanted and as per our terms and conditions the customer is responsible for all dimensions. As such customer was refunded minus fees for the return of the bed and nightstands. We would not be refunding the cancellation fees.Sharon M***Coleman Furniture

***Coleman Furniture understands the customer is frustrated in regards to this issue. As the delivery of this item was signed for indicating there were no issues we are not able to assist as previously noted. As a gesture of good will we will compensate the customer $for the issue they have experienced.Sharon M***Coleman Furniture

*** The local delivery company lost the armless love seat for this customer. We have ordered a replacement item for the customer. The ELD is 4/*/from the manufacturer and the customer has been advised.We will work on getting this rushed to the customer, and would like to
offer a year protection plan free of charge for compensation due to the delay involvedWe apologize for the issues involved, and are committed to getting this resolved.*** ***Coleman Furniture

*** The delivery company scheduled the customers delivery with the customer for 4/*/16. At the time of delivery the drivers contacted the customer and he advised he was unable to accept delivery and would not be able to do so for another hours. Drivers are not able to wait for extended periods of times past the delivery time frame and advised the customer he would have to reschedule. The missed delivery and re-delivery fee is $and the customer is responsible for that. Coleman Furniture has already waived one fee and can not waive any additional fees. Item is ready for delivery as soon as customer pays fees. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
No this has happened twice I truly think I would never have gotten any furniture at all I want the cancellation fee back I think it's funny this company never tried to contact me after I made a Revdex.com complaint horrible customer service that's for sure I do not want to wait another two months for furniture so that's why I canceled I want my cancellation fee back This company is a complete scam
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture is committed to satisfying our customers. Customer received delivery on 7/**/16. At that time the customer signed her delivery paperwork indicating that they did not want their items set up. Coleman Furniture was not advised of any issues with the driver
or the drivers helper at that time. Customer contacted us on August *, and advised that their items were not set up and advised of the situation she stated in her complaint regarding the driver and helper Our delivery partners do contract with independent helpers when a staffing issue arises, however, it is through a reputable company as happened in this instance We have offered to have the delivery company send a different driver team out to the customers home to complete the assembly. Customer has declined this offer. We do not charge customers an additional amount for the free home delivery and sand therefore would not be refunding the customer.Sharon M***Coleman Furniture

Dear ** ***, I apologize if there was a confusion with how your issue was being resolvedI have been working with the local delivery hub to secure a furniture technician who will be resolving the issue with the stripped screwYour order has been given the top priority and will be ready for
delivery soonThank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The delivery company came and assessed the issue in January, months ago. I spoke with MsC*** on 7/**/15. She was waiting for a call back from the delivery company to see why they did not include information about the china cabinet issue in their report. She assured me she would have the info on Wednesday, 7/**. Today is Thursday 7/**. It has been over a week and guess what, I have not heard from them
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Customers order arrived at the local delivery company and was found during inspection to have issues. Repair could not be done without parts being ordered so customer was informed that the item did not pass inspection and parts were being ordered for a certified technician to restore to 100%Item was restored. Customer will not accept delivery as he states that he did not buy a "refurbished piece". Customer has disputed the transaction.At this point, it seems that dispute will result in full refund going to customer - which will resolve all issues on this order.We are ready to assist once that is completed.Sharon M***Coleman Furniture