Smitty's Restaurants

***Coleman Furniture understands the customer is upset regarding the order they placed with us. Customers must agree to the terms and conditions before they are able to complete their check out. This ensures that all customers are aware of our terms and conditions prior to their order being finalized. We have proceeded as laid out in our terms and conditions and as such this order has been cancelled, customer has been refunded as per our terms and conditions and as scuh we will not be proceeding any differently. Sharon M***Coleman Furniture

*** Customer placed order on April *, 2016. The item was delivered to the local delivery company on April **, 2016. Items arrive at the local delivery company and are then inspected to ensure that they are at 100% manufacturer specifications ad then the customer is contacted
for delivery. Delivery was scheduled for the customer with a delivery date of 5/**/16. Per our terms and conditions that customer must agree to at the time they place their order Delivery time frames are an estimate - actual delivery may occur earlier or later than scheduled due to the nature of long-distance, nationwide shipping and unforeseen eventsColeman Furniture is unable to offer compensation for deliveries that do not occur exactly as scheduledThe customer is in an area that is only serviced infrequently, there are no earlier deliveries available for the customer. Coleman Furniture is not able to have scheduled earlier nor do we compensate for delays in delivery. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Coleman furniture sent me a communication yesterday that my order has not passed the inspection and it will be reordered from the manufacturerWill I receive the percent interest while the delayed ordered be delivered to the consumer?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was told the sofa would be delivered within weeks.
The company representative asked me to send pictures of the damaged areas and I didFinal photo was sent and received on 1/**/16. There was no communication with the company at allOn 1/**/I emailed them asking for an update and was told they reached out to the manufacturer for replacement material but had no update at the time(1/**/16)1/**/received email saying no eta on shipping info of replacement material1/**/I received a package from the manufacturer containing full replacement sheets of material and no other instructions. 1/**/I received email stating my replacement material was shipped and delivered and a representative from the shipping company would contact me for a time to pick up the sofaI told them that was unacceptable and didn't want to be left without a sofa while it was being repaired and transported by the same company that damaged it in the first placeThe shipping company called me to set up a time anyways and I told them not to comeI get a call from the driver saying he is en route to pick up my sofa and I told him I cancelled the pick up the week beforeNot once was I asked how I would like the situation resolvedThey just ordered new material and send it to my houseAfter I tell the company I don't want my sofa picked up for repair they still have the shipping company send a driverNow they tell me they will send a repair technician for a home visit who I am expecting to show up unannouncedAfter my experience I did some research and found that my experience is the norm and not the exceptionAll this could have been avoided if they just gave me an option to what I wantedI would have been happy with a partial refund and everyone would have been happy
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***In an effort to have this matter resolved Coleman Furniture would like to offer this customer $in the form of a refund for the issues that have occurred with this orderOnce the customer accepts the terms of this offer, Coleman Furniture will be happy to process a refund and consider
this matter closed,Sharon M***Coleman Furniture

***We are willing to cover any restocking fees - but to send back the sectional - the delivery company will charge for pickup and repacking itThe sectional sold was exactly as advertised and as shown by *** *** - the manufacturerWe have continued to make offers to the customer - as we are willing to cover costs - or have customer keep at a discount, but we cannot cover 100% of the fees unfortunately.*** ***Coleman Furniture

***Coleman Furniture understands the customer is upset regarding this issue. We have already conformed with the customer that a replacement sofa is being delivered to her next week. Customer has agreed to that. We have offered customer $as compensation for the issues to
this point and would be willing to increase the amount to $150.00.Sharon M***Coleman Furniture

***Coleman Furniture understands the customer is frustrated in regards to the delay they have had in having their complete item delivered to them. Unfortunately there was a mistake in shipping and the entirety of the customers order was not shipped. We have reached out to the
manufacturer and the proper remaining item has been shipped to the local delivery company and is en-route. We have verified with the freight company and the item has an ETA of one and a half weeks. The customer has been advised and the local delivery company will make this order a priority to have delivered to the customer. We have also advised the customer we will compensate her for the delay.Sharon M***Coleman Furniture

***Coleman Furniture understands the customers frustration in regards to this order. His account manager has reached out to him to personally express our regrets in regards to the delay. The hardware has arrived and the local delivery company is attempting to reach the customer to
schedule his delivery for 5/*/17. We would also like to offer the customer a $credit as a gesture of good will for the delay.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
THERE IS NO DOCUMENTATION ON YOUR WEBSITE OR ANY EMAIL COORESPONDENCE INDICATING ANYONE HAD TO BE NOTIFED AT TIME OF DELIVERYMORE bait and switch tactics from your company!! Furthermore I have proof in email that I absolutely notifed your company immediately when the delivery crew left. I NEVER stated damaged!! I stated defectiveIt absolutely doesn't look like the photos suppliedA box spring is not the issue as previously statedI'm not sure why that is still being brought up to deflect from the issue that your company is refusing???? To stand behind the product and if something has come from the manufacturer defective you refuse to conduct good business and refund the moneyAnyone with common sense knows you can return that and probably will to the manufacturer and get YOUR refund since it actually DOESNT represent your online photos and is BENT!! Still requesting full full refund or will contact the attorney general in NY to file further complaints on your company with the bait and switch tactics of selling products under multiple names and not disclosingAs well as including all the other complaints online regarding renegade and Coleman that you steal money from consumers by NEVER taking back returns and muscle people into only refunding MAYBE 50% of their hard earned moneyThat's also called FRAUD
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Again, the fault is at the hand of Coleman Furniture's delivery hubThey did not fulfill their obligation in setting up the furniture that was damaged (unknowingly to us)Coleman should take responsibility for the people or subs that they hireI paid for the white glove delivery that was supposed to be there within 2-weeksAgain, beating a dead horse hereThe product was sent to multiple hubs before making its way to my house (weeks after the order)The drivers showed up hours late from the scheduled delivery timeThe customer service from Coleman is nonexistentThey are not honoring their warranty or guarantees they have stated onlineThey falsely advertise and DO NOT back the product they sell even when the product shows up damaged by THEM. Since it is obvious that they will not do the right thing,I would like a copy of my delivery paperwork that I signed stating that the product was left in box and not inspected at delivery as I was advised to write on the paperwork by their menFrom there I will take it up with the manufacturer of the bench in hopes that they honor their warranty since it is clear that Coleman is a dishonest company Thank you,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.While I appreciate the resolution, it was timely and would recommend that Coleman review its customer service processes
Sincerely,
*** ***

*** Coleman Furniture understands the customer is upset about the time it has taken to get their delivery. When orders are placed with us customers are given an estimated time of delivery as we not able to guarantee when items are going to be delivered.The customer was advised
multiple times of their estimated delivery time frame. After the item had arrived at the local delivery company the customer advised they did not want to wait until the date the delivery company could deliver to her home.As per our terms and conditions that the customer agreed to when she placed her delivery we do not give any guarantees of delivery. Customer cancelled order and as such the cancellation fees do apply. Sharon M***Coleman Furniture

*** Customer refused delivery of her item and after it was fully restored as per our terms and conditions that all customer agree to when they place their order she would not accept re-delivery. Customer was advised that if she refused to allow delivery of her items her order would be deemed cancelled and she would be refunded minus fees as per our terms and conditions. Customer spoke extensively with members of the management team at Coleman Furniture and would not accept delivery. Customer was refunded minus fees Customer has initiated a dispute for the purchase with her financial institution and Coleman Furniture has submitted all supporting documentation to them to resolve this issue. Sharon M***Coleman Furniture

***Coleman Furniture regrets the issue that has transpired with the furniture not being able to be delivered to the customerAs stated in our terms and conditionswhich a customer must agree to prior to placing an order..Coleman Furniture works closely with our vendors in an effort to make
100% certain that all product colors, dimensions, and photos are exact; however, there are at times minor discrepancies based on screen resolution, and other possible factorsAny questions or hesitations based on color or dimensions must be discussed before placing your orderColeman Furniture will not be responsible for minor discrepancies from what was advertisedAdditionally, this customer has disputed this order with their banking institution...on 9/*/the dispute was resolved in Coleman Furniture's favor*** ***Coleman Furniture

***Coleman Furniture understands the customer is frustrated. However, we have offered the customer a full refund of the item we are not able to deliver which is the dining room table. We have been very forthcoming with the customer in regards to the refund and are unable to refund
the items that have already been delivered to the customer.Sharon M***Coleman Furniture

***Coleman Furniture understands the customer is frustratedHowever, we are willing to work with the customer to resolve any actual manufacturer defects or transit related issues that there are on any itemsThis customers has her complete order in her home and per the manufacturer all items
are within standards, are not defective and are functioning properly. Customer is unhappy with the look and function of one of the desk drawers. Coleman Furniture ordered a replacement item for the customer based on the customers preference and that item is currently at the local delivery company. However, upon inspection if that item it was verified that as the manufacturer stated the item was in 100% manufacturer standards as the replacement item is identical to the current item. As a courtesy Coleman Furniture would deliver the identical item to the customer and she would be able to verify that item is as intended and customer could choose which item to retain.Sharon M***Coleman Furniture

***Coleman Furniture understands that the customer is upset regarding the delay in having their order delivered. We do not guarantee a delivery date for our customers. One of the customers item did not pass the initial inspection process before delivery and as such a replacement
part was ordered for the customer. The customer chose not to wait for the part to arrive and delivery to be scheduled. As the customers order could be fulfilled we advised the customer that if they cancelled their order there were fees that are assessed. The items are ready for delivery and can be delivered to the customer if she chooses to accept delivery.Sharon M***Coleman Furniture

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: [Your Answer Here]The response they gave is partially correct.Coleman said "The customer has since advised of additional concerns which Coleman Furniture had investigated."This is not correct, there were no additional concerns, I stated that from the beginning that the problem is with all pieces, when technician visited she only fix one piece and said she will need additional appointment to come back and fix other pieces, after that Coleman changed the whole story and claiming that they resolved the issue which I am denying from the beginning.Coleman also stated that upon their investigation it is up to manufacturer standards, I don't know are they trying to lower the manufacturer standard rather than fixing the issue? If thats the case I should approach Ashley (the manufacturer) as well asking them to clarify their "standards"I do have Ashley store in my area and I personally went there to check the pieces myself to make sure the difference that I have in my delivered pieces and their store model. Upon a thorough investigation of the additional concerns.voiced by the customer, it was determined that the furniture was up to manufacturer standardsAs a gesture of good will, Coleman Furniture offered $to the customer. I have attached the pictures here in case Coleman is missing any info, Yes they did offer $as a gesture of good will, I did send them my response but after that they didn't bother to responseMy emails are attached as well.I am unable to attache the copy of the emails due to the limit of only attachments, but here is the summary. May **: Michael M*** (Coleman Furniture) advised me that they received the final report and all issues were resolved(which is wrong and lie).Same day I responded telling them this is not correct and relisted all the issues again.May **: I was keep sending them the reminders and their another Rep Name Eric T*** acknowledged the issue and assign the tech to work on this issue, he also ordered parts as well.They also scheduled the different Certified Technician this time and setup the appointment 7/**May **: Same old tech visited and left in hour, only fixed one chair and said she will come back once I reschedule another appointmentI told coleman this story on May ***. Jul **: I was keep sending email every week since May *** and I got the reply from Lori on Jul *** informing me that Eric is no longer with the company and they are currently sourcing another technician to complete this work for me.Aug **: Lori said everything is fixed and upto 100% manufacturer standards, and offered $to compensate.Aug **: I responded back telling them the issue is not fixed and they need to fix this as promised.Question is until Jul *** they were souring another technician to complete the issues and by Aug *** they decided this is not an issue anymore?? and everything suddenly comes to 100% manufacture standards?Sorry to say but you can see the pictures by yourself, if thats the standard, I shouldn't pay $a piece for this, for this standard it should be price not over $/ piece.Aug **: Sent another email asking the update as well as telling them this is not new request for repair, this is still pending issue, and they are making new excuses not to honor what they agreed before, but got no reply.Sep **: requesting them to update me on this issue, it looks like they are closing my issues without responding and resolving in their systemI got no reply.Sep **: asking them to update on this issue.Sep **: Lori responded telling me the same this that its upto 100% manufacture standard blah blah and technician completed her job.Oct ***: I asked them the question did they see the pictures, did they see the holes on the corners? did they see the bad leather? why they ordered parts if they not going to complete the job?They sent the technician to replace leather on pieces why the tech left only changing leather on piece and told me she will come back once I fix another appointment another day? and tech told different story to coleman?They keep closing the issues in their system infect this is not resolved yet and finally I thought to use Revdex.com route to see if that solve this before I head to the court for civil lawsuit. In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,*** ***

***Coleman Furniture understands the customer is frustrated, however we have resolved this issue. The issue with the drawer was addressed with replacement drawers and a certified technician. The technician verified the item functioned at factory standards. The customer has not
advised us since that date that there were issues with the item. Sharon M***Coleman Furniture