Smitty's Restaurants

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
There website state it needs to be reported in days, reported in minutes
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Sincerely,
*** ***

***The customers items are at the local delivery company and are available for delivery to the customer. The customer can accept delivery and sign the waiver. We can have the item delivered to an alternate location or delivered to the customers home.Coleman Furniture wants to resolve the issue for the customer - however, the customer is ultimately responsible for ensuring the dimensions that will enable the furniture to be delivered.Sharon M***Coleman Furniture

***Coleman Furniture takes all customer complaints very seriously and as such we endeavor to correct any issues that may arise if they are in fact verifiable issues. In this instance Coleman Furniture nor the manufacturer has has any issues to correct The description "Select Hardwood: is an industry standard and Coleman Furniture has to hold with the belief that today's consumers when purchasing items online are aware of what certain terminology means Coleman Furniture can not change their website as this is the correct production description as received from the manufacturer and is not deceptive.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:I did receive delivery of the furniture order on May ***The nightstands were correctHowever, The bed was not the proper sizeThe rails that were delivered were for a California King bedI had ordered a King bedI contacted the Coleman representative, Eric T*** immediatelyHe told me to send the entire bed back as it was late in the day and he would not be able to confirm with manufacturer whether only the rails would need to be exchanged It has been weeks since the bed was sent back at Coleman's directionI have not received the replacement Since that time that the bed was originally ordered the bed has been discounted $over Memorial Day from the price I had paidGiven that the night stands had been recieved prior to the sale, I am willing to accept only the difference in the price of the bedI would request this as a refundIncidentally the $that I had allegidly refused was not a refund but a Coupon for store credit towards a future purchase.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The piece arrived damaged upon second delivery and had to be returned due to damage I,as the customer, should not have to pay a restocking fee for receiving a damaged piece of furniture I will not be satisfied until I receive a full refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Dear Sir / MadamAs mentioned in complaint, order was laced with coleman furniture on April ** not May ***, I was informed that it will take week to received the order but it's almost month (week) nowAs mentioned in the reply from coleman furniture that I will receive the delivery by July *, but its July *** while writing this response but I haven't received any response yet and neither the furniture is delivered. No compensation is offered to mitigate the delay of month Please get the truthful reply from Coleman Furniture and what short of compensation was offered / offering for the same. Much thanks *** * ***
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company delivered damaged furniture to my house, I have tried to attached the pictures of the damaged furniture in this email times but the system keep saying is an error The company have more than pictures were the furniture was carved deep into the wood, they try to cover up with some varnish, but the company should be responsible for these damages and replace the furniture as they advertised on their website I will be able to send the pictures directly to the Revdex.com if you requested.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
The furniture was received by the babysitter at the time of delivered, but that doesn't take the responsibility from the company that they knowingly delivered furniture with damages that were carved into the wood furniture as the pictures in this email shows( I have more pictures I can provide if necessary) I was out of town at the time of delivered, but when I came home and inspected the furniture, I clearly notice the damages all over the furniture. The furniture was received by the babysitter at the time of delivered, but that doesn't take the responsibility from the company that they knowingly delivered furniture with damages that were carved into the wood furniture as the pictures in this email shows( I have more pictures I can provide if necessary) I was out of town at the time of delivered, but when I came home and inspected the furniture, I clearly notice the damages all over the furniture. The furniture was received by the babysitter at the time of delivered, but that doesn't take the responsibility from the company that they knowingly delivered furniture with damages that were carved into the wood furniture as the pictures in this email shows( I have more pictures I can provide if necessary) I was out of town at the time of delivered, but when I came home and inspected the furniture, I clearly notice the damages all over the furniture.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
How can Coleman Furniture think the product was properly described when their meaning for Select Hardwood is not what a reasonable consumer would think? How was I supposed to know what their definition was? There is not glossary of terms on the website where I could have found out that information. I made an assumption that the word hardwood meant solid hardwood and not pulverized hardwood that is mixed with adhesives and formed into a shape. That is an assumption I am sure all consumers who are not part of the furniture industry would make and an assumption Coleman Furniture was counting onFurthermore, if Coleman Furniture feels that manufactured wood has so many benefits then why not just label the table and chairs as “manufactured wood and veneers”? It is because consumers will not pay as much for as much for manufactured wood furniture and have come to associate furniture made with manufactured wood as being low quality Coleman Furniture purposefully used a confusing term in order to deceive me into making an incorrect assumption that the furniture is made of solid hardwood covered by veneers. This is why I feel I deserve a full refund. It does not matter that manufactured wood has the benefits claimed by Coleman Furniture. It only matters that the product description intentionally made me assume I was going to receive a different product than what I actually received.I do not want a $refund for a $2,000+ purchase. I want a full refund and the product description to be changed on the website since it has now been brought to Coleman Furniture’s attention that the term “Select Hardwood” is extremely deceiving
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: I accept the $offer from Coleman Furniture. This resolution is satisfactory to me and, upon receipt of the funds, the matter will been resolved. Sincerely, * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The item sent from the manufacturer was sent to the delivery point in ""flawed condition" and since I ordered the item, I expected to receive it in new condition, not a repaired piece of furniture Coleman keeps sending me emails that they want me to accept delivery of this so called "repaired to 100% manufacturer's standard," but as far as I'm concerned, it is a "flawed and repaired" piece of furniture and they expect me to pay for restocking fees of 25% Coleman has over complaints on your Revdex.com website and this seems to be their common practice to "put it to the customer" If the manufacturer sent a "flawed" item, it is their responsibility, not mine I have filed a dispute with my credit card company and have advised them of Coleman's business practice
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***As the customer has decided not to return the order there is no further follow up needed at this time. As a gesture of good customer service we will refund the customer $for the inconvenience she felt.Sharon M***Coleman Furniture

***Coleman Furniture is able to successfully deliver the customers order to them. Yes, the customer was refunded as they did in fact refuse delivery. We were able to deliver of the items and and the last remaining piece would be delivered to her at her convenience.We attempted multiple times to advise the customer of the ETA for the last remaining item and she would advised us that she had initiated a dispute with her credit card and did not want the order and would not accept delivery.Even though the order was cancelled and the customer refunded minus the cancellation fees as per our terms and conditions we advised we could void her cancellation and deliver her items and customer refused.Sharon M***Coleman Furniture

***Coleman Furniture understands the customers frustration in the mwith the scheduling of her delivery. As such we compensated the customer by purchasing for them the Additional Protection Plan for their furniture.Customer was scheduled for delivery after the initial confusion for a
delivery date of 8/*/16. The items were successfully delivered to the customer on that date and there were no further issues reported.This issue has been successfully resolved. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My order for the sofa was placed and paid-in-full way, way back in SepAt first I was told delivery will be in Dec2015--before the holiday season. But they delayed the delivery to early-mid January (before we left for our trip to Asia on 1/**)As a result, our living room remained empty without a sofa for the entire December-January holiday season! Around January *, Virginia Deer of Coleman Furniture told me January delivery was Delayed, and it's now scheduled for February ** (after we returned from Asia) and that I would be contacted via email prior to February ** for the deliveryBut they NEVER emailed me--again--and this turned out to be yet another delay! By now, why should I be surprised any more? Do you see a pattern of delays here? ALL the delivery dates promised by Coleman Furniture turned out to be nothing but thin air: empty and broken promises! Needless to say, we are extremely disappointed and aggravated! Eventually the sofa was delivered in March--about a half year after my order was placed and paid-in-full way, way back in Sep2015! This sofa will be aptly named "the sofa that took forever to arrive"What a rotten deal! Never again! Buyers beware! Please refer to my original complaint for more detailsThe case is NOT closed until I have received another $compensation for repeated, major delays and loss of use, enjoyment--including, but much more than the entire December-January holiday season
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Customer received sofa and love seat that had what looked like slice marks on the leather when delivered by our New Mexico delivery partner. Both items were refused at time of delivery.Our manager has spoken to the customer, we are having the replacement leather for both pieces sent to
the customers home and a tech will go to the customers home to replace the leather. Customer has agreed to that and the material has already been shipped via *** We will continue to work to get this resolved properly.Sharon M***Coleman Furniture

***Customer has confirmed a scheduled delivery date for the furniture on 1/**/This should resolve all outstanding issues.We apologize for the delays until now.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I have many pieces of nice furniture that I have had for years and touched them and leaned on them and NEVER had any problems with the finishThere is definitely something wrong with the finish on this furniture made by *** and sold by Coleman'sThey keep sending me cleaning instructions that DO NOT workI have offered to send them an arm from one of the chairsfor them to personally see the problem, but they do not seem to careThey said it was wear and tearIN less than year!! I live alone and take care of my home and its belongingsI feel that I am trapped with furniture that no one seems to care about even seeing that this is not fixable by mePlease keep me informed so that I know what steps I can take to recity this problemI realize that online companies deal with alot of people, but isn't there a way or someone that could at least come and look at my set? This ordeal makes me realize that maybe Coleman's doesn't care about one customer because never once have they pushed to make a real effort other than cleaning instructions that I explained do not workThank you for your consideration about this problem
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture understands that the customer is frustrated. However, it has only been a week since we advised the customer that the items had arrived and were being inspected. During that week we had a holiday and the weekend. The customer will be called within the next hours to schedule their delivery.Sharon M***Coleman Furnitur

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The drop down drawers are still broken and don't work as designed and they falsely described their product in their advertisementWe have contacted them multiple times and told them we were not satisfied so I am unsure why they are saying that they resolved the problemIn addition we have tried multiple times to give their product a bad review on their site however their site will not post itThis just shows you how deceptive they arePlease note I tried uploading pictures but your site couldn't process them
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** This gentleman purchased an item that has an antique oak finish. As such there are intentional markings on the item to give the illusion of an antique item. During delivery there was a chip that was noted that is not part of the intentional antique lookA technician was sent to address the chip and customer wanted the technician to address multiple issues that were intentionally created by the manufacturer. We advised the customer that we would not be able to modify the item from the manufactures intentions and the customer was not happy with that and insisted we clear up all the intentional antique marks such as knots in the wood and such.We also advised customer that items do not come straight to them from the manufacturer, instead they are inspected at the delivery company which is why they are not in the original packaging when the item is received at their home. Assembly instructions were not provided to the customer at time of delivery as he did not ask for them. The delivery team completely assembled the item for the customer in the room of his choice.However, to respond to his list:A) Coleman Furniture did not argue with the technician as he was on site. The technician will do any work that he is assigned to do. A technician will even modify an item from its original form and from manufacturer specifications if requested. Customer and technician were advised that Coleman Furniture would not authorize the customer to modify the item form the form that the manufacturer intended it to be. When technician was advised of this he was able to complete the job he was contracted to do which was to address the only damage on the table.B) Customer has all of his order information which indicates that the item he received is manufactured by Furniture of America.C) Customers are advised per our website and the terms and conditions that they agree to at the time they place their order that their items are shipped from the manufacturer to a local delivery company and that at that time they are completely inspected which means they are removed from their original packing Packaging material is removed during the inspection process and would not be provided to the customer - this was also explained to the customer in detail. That is the nature of White Glove Delivery and a service we provide to our customers. The delivery team assemble the furniture and if the customer requests assembly instructions we would provide them but it was never requested.D) At time of delivery customer was advised that once we received his pictures we would review them and advise how we would proceed. Customer never indicated a desire to return his item E) The only delay in setting up the technician was contracting with a certified technician in the customers area.F) The item is listed on the website as an Antique item and as previously explained to the customer that is the look of the item. Item is clearly displayed on the website.G) AS explained previously our White Glove Delivery process would preclude the customer receiving packing info. C) Customers are advised per our website and the terms and conditions that they agree to at the time they place their order that their items are shipped from the manufacturer to a local delivery company and that at that time they are completely inspected which means they are removed from their original packing Packaging material is removed during the inspection process and would not be provided to the customer - this was also explained to the customer in detail. That is the nature of White Glove Delivery and a service we provide to our customers. The delivery team assemble the furniture and if the customer requests assembly instructions we would provide them but it was never requested.D) At time of delivery customer was advised that once we received his pictures we would review them and advise how we would proceed. Customer never indicated a desire to return his item E) The only delay in setting up the technician was contracting with a certified technician in the customers area.F) The item is listed on the website as an Antique item and as previously explained to the customer that is the look of the item. Item is clearly displayed on the website.G) AS explained previously our White Glove Delivery process would preclude the customer receiving packing info