Smitty's Restaurants

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Coleman furniture simply restated what happenedI did not file a dispute with my credit card UNTIL I had waited three months for the "replacement" partAt this point it had been months I had been waitingWhen they did finally re-ship the item, they sent me the same broken one they sent the first timeThe delivery driver even wrote that "it appeared to be the same box" sent the first timeDelivery company states they have no piece in route and no delivery scheduled for the week of June *** as stated by Cloeman FurnitureWhat if this was YOUR money? What if YOU had waited months on something you had already been billed for? What if YOU had waited around twice on delivery only to find you got sent the same broken piece of junk? You have taken payment and never produced the goods, you therefore owe me a FULL refundRead your reviews online and your "C" rating with the Revdex.com....must be something you do all the time and someone needs to shut your business down!!!!
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Sincerely,
*** ***

***In an effort to resolve this matter in a fair and equitable manner, Coleman Furniture wants to ensure the customer is satisfied with the furniture upon receiving the deliveryTherefore the refund of $will be processed once the deliverySharon M***Coleman Furniture

***Coleman Furniture understands that the customer is frustrated in regards to the delay in receiving their order. The replacement item we ordered for the customer has arrived and is undergoing the inspection process. We have made this order a top priority and the local delivery
company has been advised to schedule delivery as soon as possible. The customer will be called this week to schedule delivery.Sharon M***Coleman Furniture

***Coleman Furniture understands the customers frustration in regards to the wait they have experienced. When a customers order is found to be damaged at the time of delivery Coleman Furniture makes sure that it is restored to 100% and re-delivered. The customers items are in the
process of being restored and will be scheduled for delivery to the customer the week of 10/**/16. As Coleman Furniture understands the delay has been a source of frustration for the customer we will be compensating the customer $once the delivery has been completed.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They have failed to set up a day the will put the furniture together. I have asked them several times to set up a exact day they will come and fix it They always say they will call back with an exact say to come back and they never call me back with that day set up. They always say there working on a day to fix it but they never give me a exact day they will come back. They have prevously set up different days they would fix this and both times they failed. The first day they showed up with the wrong parts. The second day they completely no showed on June *** because they mailed the wrong parts. I wasted June *** staying at home waiting for them for nothing instead of enjoying my day off and going out somewhere else. This furniture was paid for in November of last year. They have no incentive to fix his urgently because the stuff has already been paid for in full. To this day the have not set up a exact day they will come back and fix what they admitted they did wrong and they need to show some urgency.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
Terrible customer service and 'policy.' I guess you get what you pay for, and I will not do any future businessStill confused as to why a delivery company hours away was chosen, when I live minutes from downtown RaleighPretty sure there are a lot of delivery companies in the capital city of NCLive and learn
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Coleman Furniture regrets the issues that have occurred regarding Customer *** *** Coleman Furniture has offered to split the 25% re-stocking fee..the 25% restocking fee was $Coleman Furniture has previously offered to absorb $of the restocking fee and the customer would absorb the $as a gesture of good will. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I am offended by the furniture store's responseI have tried to work with them to resolve this, but I do not feel I should have to pay for the shippingYes, when I received the couch it was ok, but as soon as someone, only ONE person sat on it, it broke, I did not notice it until I saw the boards hanging down which was covered by the undercovering, The person who came over to fix the couch said there was a knot in the wood and it would not have supported any body weightHe said it was a defective piece of furniture but that would not have been found out until it was sat on, so I would not have found that out until after delivery!! I would like to resolve this matter, but I will not pay $If they settle for $100, I will pay that, but I will not pay anything more, even to have the couch fixed, which they were going to do, would cost more than thatOR if they want to send out that person again to actually fix the couch, at no cost to me, I would accept that alsoAnd it was NOT months, it was months from when I received the couch and it broke, as I said in the complaint, no one usually sits on that side of the sectional
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Yes I mention already I have the parts for the sofa, for me to use and fix the damage sofa, $discount is not enough because I paid for the new sofa Thanks
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I notified the business within daysIf they will not fix or replace the bench due to THEIR delivery hubs lack of care, then I would like to return the bench for a full refundThere return policy online is as follows: "Customer satisfaction is our top priorityIf you are unsatisfied for any reason with your purchase, you can return or exchange it within days of delivery." If they will not allow a return of the product, their warranty should cover the damages with either the replacement or repair of the benchThis is not my fault that they delivered a broken item and their hub did not build the furniture like they are supposed toI was ADVISED to write on the delivery sheet that the items were still in box and not inspectedThat should not be allowed by there hub if that does not follow their policyI would still like a new bench or it repaired
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Customer has disputed the charges with the credit card company, and they have credited back the restocking fees at this pointOnce they finalize, we are wiling to work with the customer, but we do need them to come to a conclusion prior.Sharon M***Coleman Furniture

***We ordered another table and replacement table top for this order came with the same type of factory distressingWe are working with the customer - as this is the way that this table is produced and is what was sold to the customerOur management will be working with the customer
- as we would like to get this resolved and delivered asap.*** ***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They said a technician would come out last week or this week to repair the furniture but no one has yet to contact me regarding a repairThey have yet to refund my credit card $They are simply waiting for me to say that the issue has been resolved and then they will continue to avoid my calls and emails like they have been doing for the last monthsI will claim the issue resolved once the furniture is repaired and my card is refundedI am preparing to take this company to small claims court if this is not resolved this week.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
once again, we, the customer had to contact Coleman Furniture in regards to this order to find out the status of our shipmentThe response from the company says that we would be contacted this week to schedule a delivery and this never happenedI am choosing to escalate this and I would like to know what can be done on your part because I am ready fir my next move of contacting my credit card company and claiming fraud against Coleman as I was billed a month ago and still have no merchandisePlease advise on the next steps to take. Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Customer has disputed the charge with *** - the processorWe are the middle of awaiting an outcome, and will be happy to work on a credit for customer once this is resolved, but at this point, it is under investigation of ***.Sharon Ma***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becauseThe response sent by Coleman Furniture contains several inaccuracies I did not advise the company that I no longer wanted to speak with them- I told them I did not want to speak with the manager of the pre-shipping department any longer because she gave me several pieces of inaccurate information and did not call back when she said she would I wanted to work with someone else This manager DID give my husband a delivery date, which was only disputed when I called the shipping company myself I was also told that several pieces of furniture were damaged that were not disclosed previously I was not offered a discount on my purchase, but was offered a warranty on the furniture which I was told was worth $ I did not order damaged or restored furniture- I ordered new furniture Furthermore, I was not contacted about the backordered item-I had to make multiple calls to the company over months to get this information I was told my furniture was in the warehouse and my credit card was charged (and I even received an email asking me to review the furniture that I didn't have) when this was in fact not the case- one piece was still backordered which I was told when I called back looking for a delivery date.It is true that we have turned this in to our credit card company and have a temporary credit However, I do think Coleman Furniture should take responsibility for how this was handled
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture understands the customers frustration. And we apologize if the customer had a bad experience with our customer service department. We want to ensure that our customers are happy with the furniture they receive as well as the service they are provided.Customer
has been updated and the issue has been resolved. This customer has been scheduled for delivery. Sharon M***Coleman Furniture

***We have accepted the dispute with the credit card company on the sofa that was refusedCustomer will be getting a full credit for this piece.We do apologize for all of the issues involved in this - and are 100% committed to having a positive experience for our customers, and we apologize that this did not happen in this case.*** ***Coleman Furniture

***Coleman Furniture understands the customer is upset and frustrated in regards to their order. Due to the nature of Furniture we never promise customers a guaranteed delivery date when placing their orders. That being said, the customers order is currently at the local delivery
company and is able to be delivered to them. The customer has advised they want to cancel their order instead of accepting delivery and as such there would be fees that are associated with the cancellation. Coleman Furniture will work with the customer to get their item delivered