Smitty's Restaurants

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Images are attached Based on the attached images, I strongly disagree with Coleman's response that states that the manufacturer determined that the images meet manufacturer's standards And if this is true and as I requested in email dated 07/ [redacted] to Coleman to please help me understand by sending written supporting documentation from the manufacturer's on their letterhead stating that these images meet their standards along with manufacturer's contact information Revdex.com, if you cannot view these images, please contact me to forward via another method.Sincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] This customer has initiated a credit card dispute and the dispute is still being reviewed by merchant services at this time.Customer noted on delivery paperwork that there was an issue with delivery Customer was offered $to keep furniture as is and refused that offer We have also advised customer that we will send a technician to his home to address any and all issues and customer does not want that to happen either Customer is refusing to work with us and only wants the item returned for full creditAs items have shipped, we would like to have issues resolved, and have delivery take place - as well as offer additional compensationThose are the options at this time.Sharon M [redacted] Coleman Furniture

[redacted] ? Coleman Furniture orders items directly from the manager to the customer.? As such all items are brand new and customer does not sell used furnitureThe customer purchased a Jessa Place Chocolate Left Arm Facing Sectional.? The item has a plush upholstery fabric that is very sensitive to touch.? As such it can also reflect light differently.? The items the customer received were verified to be what the customer ordered and as brand new as they were shipped directly from the manufacturer to the local delivery company.? As the items were verified to be correct and up to the manufacturer standards if a customer chooses to return an item there are fees that are assessed per our terms and conditions that a customer must agree to at the time they place their order.Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved b This is the response I would have expected, because they don't care about the clients that they are servingThis response simply proves that they do not care about ripping off anyone and wanting return business-- and it is quite evident I'm right about that based on the numerous complaints filed against them through the Revdex.com and other sourcesWhatever they say, the color was not what was advertised or identified in any of their materials and representatives of the shipping company they utilize have attested to thatThey will stick to their misguided and "being right" but is that what they should do to be customer oriented? I know that as the Revdex.com you cannot do anymore than take the information and comments I provide, but if I had the means, I would take them to court and make an example out of them! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Madeline Customer placed order for dining room table, chairs and a hutch and buffet. The table and chairs were delivered to the customer and all issues customer had at time of delivery were addressed and resolved. The hutch/buffet is on back order with the manufacturer and customer has... been routinely updated by Coleman Furniture in regards to this. A manager called the customer as he asked and he was given the option of cancelling the hutch/buffet as it was on back order and customer declined. Customer is aware the item is back ordered with the manufacturer and that we will keep him updated. Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture recognizes the issue the customer has regarding the re-stocking fee that is being assessed to the orderAs a gesture of customer service, Coleman Furniture would like to absorb $of the re-stocking fee that was assessed to the accountThe customer would only be responsible for $of the applied restocking feeSharon M [redacted] Coleman Furniture

[redacted] The dimensions we give our provided by the manufacturer - [redacted] - and furniture was delivered as ordered - to the customer and setup in room of choice - inspected to be correct items, and signed for in perfect conditionWe verified with [redacted] that items were correct - and therefore we cannot refund this purchase amountWe can offer a compensation of as a credit on a future order, as our ways of wanting to show our customers that we do care about issues - but we cannot refund the order at this time.Sharon M [redacted] Coleman Furniture

[redacted] The email that the customer has referenced states: "generally" takes about a week. That in no way is a solid time frame as transit times vary. We have however verified that the item has arrived at the local delivery company today. They will be inspecting it and customer will be called within 72 hours to schedule his delivery. Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me (meaning I will receive a full refund for the entire purchase value of the mattress minus $for the restocking fee.) Please let me know any steps that I need to take to notify the business / otherwise effectuate receipt of this refund Sincerely, [redacted]

[redacted] We apologize for the issues on this case - and we are willing to pay half of the fees that are incurred by sending back the order to the manufacturer -as we want to work with the customer - and our commitment is to having happy customers.Please advise if we can go this route - and cover half of the shipping and restocking fees, or if customer is willing to accept the furniture at a $discount[redacted] Coleman Furniture

[redacted] We understand that the customer was disappointed that her delivery did not happen as planned originally and that there was damage found during her deliveryWe want to ensure that the customer receives a quality product We have ordered a replacement item for the customer and will compensate her in the amount of $for the inconvenience she has experienced.Sharon M [redacted] Coleman Furniture

[redacted] This customer purchased a Saddlebrook Antique White Cocktail Table The description of the item states that it is "Crafted with Poplar/Pine Solids with wood products As it states wood products the item is not advertised as solid wood The item is as advertised If a customer chooses to return their item there are restocking fees that are assessed that the customer agreed to at the time they placed their order in our terms and conditions As a courtesy we would offer the customer a $discount as the item is as describedSharon M [redacted] Coleman Furniture

***Coleman Furniture was contacted by the customer after the outlined day return period, therefore the order was not able to be returned back to Coleman Furniture. Coleman Furniture did work with the customer regarding the outlined warranty processWithin the context of the warranty form that the customer had completed and acknowledged, one of the offered options was to contact the manufacturer to see if parts were availableThe manufacturer was contacted by Coleman Furniture and the necessary parts were found to be available and were sent to the customer to address the issue at hand. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becauseThe response sent by Coleman Furniture contains several inaccuracies I did not advise the company that I no longer wanted to speak with them- I told them I did not want to speak with the manager of the pre-shipping department any longer because she gave me several pieces of inaccurate information and did not call back when she said she would I wanted to work with someone else This manager DID give my husband a delivery date, which was only disputed when I called the shipping company myself I was also told that several pieces of furniture were damaged that were not disclosed previously I was not offered a discount on my purchase, but was offered a warranty on the furniture which I was told was worth $ I did not order damaged or restored furniture- I ordered new furniture Furthermore, I was not contacted about the backordered item-I had to make multiple calls to the company over months to get this information I was told my furniture was in the warehouse and my credit card was charged (and I even received an email asking me to review the furniture that I didn't have) when this was in fact not the case- one piece was still backordered which I was told when I called back looking for a delivery date.It is true that we have turned this in to our credit card company and have a temporary credit However, I do think Coleman Furniture should take responsibility for how this was handled
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

MadelineColeman Furniture understands the customers frustration. We have reached out to the manufacturer and a replacement is being sent for the customer. As soon as it arrives at the local delivery company and is inspected the customer will be contacted and delivery of the new
item will be scheduled.Sharon M***Coleman Furniture

***Coleman Furniture understands the customer is upset regarding the order they placed with us. Customers must agree to the terms and conditions before they are able to complete their check out. This ensures that all customers are aware of our terms and conditions prior to their order being finalized. We have proceeded as laid out in our terms and conditions and as such this order has been cancelled, customer has been refunded as per our terms and conditions and as scuh we will not be proceeding any differently. Sharon M***Coleman Furniture

***Coleman Furniture has been speaking with this customer in an effort to resolve the issue at hand. Coleman Furniture has identified that an adjustment needs to be made to the door on the customer's entertainment cabinet We would be happy to make the adjustment to the door and
schedule the delivery of the entertainment cabinet Sharon M***Coleman Furniture

MadelineThis issue has been completely resolved with the consumers financial institution. The customer has been fully refunded.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# *** and have determined that my complaint has NOT been resolved because:This sale and withholding of restockng fees is a known issue with Revdex.comand there are complaints of selling defective/inferior quality and then withholding restocking fee of 25%.....The merchant response states I cancelled and they withheld 15% - but in fact they withheld over 24% and this is yet a repeat behavior to Defraud Internet Customers - ( ***) I am reporting this to the Local and Federal Authorities as all Internet Sales have laws that Coleman Furniture/Renegade / Furniture ETC are clearly avoiding in an attempt to misrepresent and actually withhold restocking fees. At no time was NON defective product ever provided or available for delivery Aug ***: Rec'c partial credit less $ (approx 25% withheld) Aug *** Advised Coleman that a full refund was to be processed as sale and delivery far exceed agreedment and they had failed to honor Sales Purchase according to the LawAug *** reported to Federal Trade Commission as against the law ( ***)Aug *** -Coleman Furniture sent new pictures and I refused to accept due to very poor repairs and worse than originalJuly *** Felice called my cell and confirmed she had seen original pictures and would arrange for repairsJuly ***: sent email to Coleman Furniture correcting and requesting pictures of sofas - to ensure defects were addressed prior to deliveryJuly ***: Coleman furniture request delivery only after dispute was removedJuly **: Delivery was refused due to defective sofasMay *** Internet Order Placed with furniture ETC
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As I stated in my complaint, I cancelled the order based on the mis-represented delivery timeI will not accept anything less than a 100% refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***