Smitty's Restaurants

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is a lie I have the emails from the company savedI received partial shipment of the items I was promised in dec 2016, which can be tracked as delivered in December since then I have been contacting the company in regards to the missing items I was promised back in DecemberThis was prior to the warranty expiringColeman furniture and Melissa H [redacted] has since then decided it is ok to ignore calls and emails from me I finally received an email response from Melissa H [redacted] the middle of February telling me the warranty is now expiredI have been sending her emails daily explaining that it is not my error, I have been coresponding with them since December to receive the products promised to me only to be ignoredI have not heard from Melissa H [redacted] or Coleman furniture since this correspondence, they think it is ok to ignore customers concernsI was promised replacement cushion covers for the entire sectional and I only received one part in December I want the other cushion covers that were promised to meI have saved proof of all correspondence with Coleman furniture and Melissa H [redacted] including every unanswered email that was sent In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] Customer has been advised that the buffet/ hutch is on back order and will be delivered to the customer as soon as the manufacturer releases it and ships it to the local delivery company for Coleman Furniture.? Customer has been offered compensation for the delays in delivery.? [redacted] Coleman Furniture

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have told this company over and over that I do not want a patched up piece of furniture when I paid for new, yet they are determined to "make me" take this piece of furniture. There is no way to make a simple "adjustment" to move doors over to cover a three inch gap. Based on other complaints and my dealings with them where they have not been honest with me, I do not wish to do any further business with them or accept any furniture from them I feel it would be a continual nightmare if I did. I have reported this to my credit card company as a full refund is the only option now In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***

[redacted] Coleman Furniture understands that the customer is frustrated in regards to their order The needed part was ordered from the manufacturer and top could and would be restored to 100% manufacturer standards as per the terms and conditions that the customer agreed to when they placed their order As the customer did not want that to happen they were refunded minus fees.Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture understands the customer is frustrated and we have worked with the customer to resolve this issue We have ordered the customer a replacement item and the customer has been updated.Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: There website state it needs to be reported in days, reported in minutes ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

[redacted] ? Customer has disputed the order.? We have advised customer that we accepted the dispute.? This should resolve all issues.? Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture has worked with this customer in regards to her order. We have resolved all issues with this order with the customer and her banking institutionAs such we will not be refunding the customer any further.Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture understands that the customer is frustrated. The needed part was ordered from the manufacturer and the top was restored to 100% manufacturer standards as per the terms and conditions that the customer agreed to when they placed their order. As the customer did not want that to happen they were refunded minus fees. Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: ? I think a $off next purchase is a slap in the faceI? will not use the $because I will not be shopping there again.? I have waited almost weeks for something that was advertise 2-weeks to shipI think the least they could do is give me some of the money I spend backFor example, the cost of the server which was $308, I already spent $Giving $is not a resolution to this situation, Why would you give someone $on next visit and make them spent more moneyI don't want to spend more money I would like money back for the inconvenience and advertisementIf I know it would take longer then weeks to get here I could have found something similar in a local furniture store (Ashleys, rooms to go, or havertys) ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

[redacted] Coleman Furniture understands that this customer is unhappy with the order process.? However, we stand behind how this order was handled.Customer placed their order online on July *, and at that time was advised of a 4-week shipping date from the manufacturer.? Customer was again notified on July **, of an estimated ship date of 716.? At that time the customer did not advise us of a wish to cancel their item.? As per our terms and conditions that the customer agreed to at the time they placed their order, they are unable to cancel their order after their item has shipped without paying feesThe item shipped from the manufacturer to the local delivery company on 716.? Customer was in the routing/ scheduling portion of their order when she contacted us on 8to advise she wanted to cancel her order.? As such customer is responsible for cancellation fees.All delivery time frames are estimates and customer is advised that actual delivery time frames may vary depending on route availability.Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture understands that the customer is frustrated in regards to the issue they are describing. However, all of our customers are asked to fully inspect all of their items at the time of delivery to advise of any potential damages that might have occurred during transit or for any other issues. The customer inspected their item, and advised us of issues with the chair only. Customer did not indicate any problems with their table until a month after delivery, and the pictures she provided clearly showed a mark on the table that should have been found at delivery. The item is clearly damaged and not defective. As such it is not something that we can resolve for the customer. Sharon M [redacted] Coleman Furniture

[redacted] We delivered the item listed all as promisedThis customer initiate a dispute with Paypal and it was resolved in our favor We have repeatedly offered the customer to donate and we will issue a full refund Customer will not donate or even speak to us.As you can see, we are making the effort to resolve this for a full refund, but customer will not agree to thisSharon M [redacted] Coleman Furniture

Dear [redacted] , I apologize if there was a confusion with how your issue was being resolvedI have been working with the local delivery hub to secure a furniture technician who will be resolving the issue with the stripped screwYour order has been given the top priority and will be ready for delivery soonThank you,

Revdex.com: I received a phone call and an email from Coleman furniture on 05stating that they are going to issue me a full refund of the purchase priceI have yet to be refunded, but expect it within the next couple of days Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ?

[redacted] Coleman Furniture understands the customer is frustrated in regards to the delay and the process by which this has transpired We have advised our processing department to refund the customer and the customer will see the refund reflected back in their account within 5-business days.Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The company is not agreeing to do anything to mitigate the problemsThey are simply trying to advance the delivery that is now two months behind scheduleI am asking for a 20% discount on the products that are at the delivery company or a full refundAdditionally, the cost to delivery after hours should be compensated due to a lack of communication and lies about delivery time In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [[after reading the other complaints against Colemans furniture I realized this is the standard response that is given I was told by the man that delivered the bed that Colemans gives customers the run around when they try to get things repaired He said that the concerns I had were valid Including the nails popping through Now their response is that it is " normal"I have never had nails popping through brand new furniture Now the paint is peeling off the bed rail I have included pictures I had correspondence with Candyce from Colemans via email She sent a warranty claim form At the bottom of the form it states that the customer is responsible for any shipping cost if the product is warrantiedI have attached the form Essentially it is another way to ensure the customer will not put in a claim for their warranty This is unacceptable! I can only imagine that the next thing they will say is the peeling paint is " normal" too I ask that their is accountability for the warranty of this product In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]