Smitty's Restaurants

[redacted] Coleman Furniture will be arranging for the split delivery of the orderColeman Furniture will be contacting the delivery hub to make these arrangements immediatelyThe delivery company will be calling the customer today.Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory enough to me and the matter hopefully will be resolved upon my scheduled delivery today Sincerely, [redacted] ***? ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because:? ? I am rejecting this response because all they did was copy and paste what they originally saidI want an answer to my first rejectionI will either pay $100? for delivery (Which I DO NOT feel I should have to do, a REPUTABLE company would pay for delivery of a replacement for a defective piece of furniture)? or I want them to fix the side? couch that's? defective - at no cost to meI? will continue to reject their response until I'm satisfied ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

[redacted] This customer signed for the order being delivered in perfect condition at time of deliveryOnce the paperwork is signed clean, we have no recourse to go back to the delivery company, as the paperwork says that it was inspected and found to be in perfect conditionCustomer disputed with the credit card company, and they agreed that we followed all steps needed in this case.At this time, we can offer a $credit towards a future order as a courtesy for this customerWe cannot unfortunately swap the item or take it back at this point.Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The damage did not happen after the deliveryI do not understand why this is so hard fro you to understand? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Missing parts have still yet to be delivered and no delivery time frame has been givenOver weeks and still no delivery of missing parts is unacceptableEspecially for an order that was already delivered late In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely, [redacted] %

[redacted] This customer placed their order with Matt back in June of We delivered the item on and the customer signed for delivery stating the item had been inspected and was in good conditionWe have had no correspondence with the customer with her advising that there was a problem with the order until [redacted] when customer called in advising there were issues with the item, we sent customer warranty forms and have not heard back from her as of yet Customer disputed their transaction with their credit card and the dispute wa resolved in our favor.Guardian Warranty is an extra protection plan that we sell, we do not administer the plan and therefore would not be able to address any issues that the customer is having with them not speak to how they have advised the customer to resolve any issuesSharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Several times I’ve asked Coleman Furniture to forward documentation that supports the manufacturer’s Up to 100% standard and the Marketing Specialist contact information To date, I’ve not received either Considering Coleman’s $offer for frustration, I’m requesting Coleman to consider an additional $for the blemished sections along with scheduling a re-install date If agreeable, would like to see the $credit/refund before scheduling the reinstall[redacted] Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

RevDex.com:I agree to both replacement itemsThey also promised a dollar refund on the morning of prior to actual delivery (See attached) I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

[redacted] The customer placed their order with us on June **, 2016.? On June **, the customer was advised via a telephone call of a week ETA for their items.? The ETA is always to the local delivery company as we are not able to guarantee a delivery date until the items are at the local delivery company and inspected.? On July **, the customer contacted us and advised they no longer wanted to receive delivery of their items and wanted to cancel their order.? At that time the items had already arrived at the local delivery and as per our terms and conditions that the customer agreed to when they placed their order cancellation fees would apply.The delivery company would have been more than happy to schedule the customer when they returned from their vacation so as not to interfere with that and fulfill the order? Sharon M [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Previously, I had been told by Coleman's that my bookcase was located at [redacted] , but my desk was not When I requested that Coleman's go ahead and have my bookcase delivered while they were working on the status of my desk, I was told they could not do so I have been receiving erroneous information from Coleman's throughout this entire process At this point, I do not trust this company I just want a full refund of my money Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] How come coleman does not answer the question "where is the delay fee" u want us to accept whenever u deliver? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

[redacted] We have re-ordered the parts for this customer - once they arrive we will send a tech.Parts were originally sent from [redacted] on 415.We ordered Complete in/out back and RAF in/out arm for the recliner.Sharon M [redacted] Coleman FurnitureEric is re-ordering the parts for this customer - once they arrive we will send a tech.Parts were originally sent from Ashley on 4/3/via Fed Ex and delivered to customer on 4/8/15.We ordered Complete in/out back and RAF in/out arm for the reclinerEric is re-ordering the parts for this customer - once they arrive we will send a tech.Parts were originally sent from Ashley on 4/3/via Fed Ex and delivered to customer on 4/8/15.We ordered Complete in/out back and RAF in/out arm for the recliner

[redacted] This customer has disputed his order He disputed in September, dispute was closed in our favor and he disputed again just this week.Customer placed order on June **, and was advised items were back ordered until end of June In July customer was advised that a portion of their order was still on back order and would be released the week of July Items were delivered to the customer on 8/*.During delivery customer refused items as damaged and they were sent back to the delivery company Items were fully restored and customer refused to allow re-delivery.The customer was advised of the original delay in the order shipping and agreed to the wait There was not a month delay as customer has stated.Items are at the delivery company and have been ready to be re-delivered to the customer since early September.We can offer compensation, for a discount, but we do need to wait for merchant services to determine the outcome of the disputeSharon M [redacted] Coleman Furniture

[redacted] A check from our NY office will be mailed today to the customer's home in the amount of $This will close out outstanding issuesOnce again, we apologize for the issues on this order, and we are pleased that we were able to come to a resolution on this.Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.? I will be looking for the money back in the account - I know its been a long haul here - Thanks Sincerely, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: The business promised that within hrs after my credit card company has processed removing my dispute, I would see credit on my cardEven after my credit card company has send a physical confirmation, ? I haven't seen the paymentThis company's practices are VERY questionable in the way they operateFor example, they use third party manufacturers, delivery companies and they have no control on when a delivery can be madeIn my case, part of delivery was made on Dec 23rd, after the order was placed on Nov ***, after repeated phone queries (majority? of them going to voicemail etc)Frankly, I accepted the $(which is conservative for the business) ? because now I am stuck with night stands and dresser that don't match the bed (not delivered) and I need buy one of my own? If the business can reimburse the amount $back on my credit card immediately and improve their business practices in future, I would consider the complaint resolved.? ? ? ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

[redacted] Coleman Furniture understands the customer is frustrated regarding the delay in delivery for their order As there was some issues with locating their desk we have cancelled that part of their order and refunded them in full for the desk The customers bookcase is ready for delivery and the customer has been made aware of this The local delivery company is attempting to schedule their delivery and we are waiting for customer to scheduleSharon M [redacted] Coleman Furniture

[redacted] Customer was continuously advised of back order and shipping status of items.? Order arrived at delivery company August [redacted] and had damages? Customer was advised of what was happening and was advised that as the replacement item was due to the hub shortly that we would not do a split shipment.? Nobody at Coleman ever advised customer of a delivery date.? Customer was offered a split delivery and declined due to the fact that she did not want items that had been restored.? We advised customer that items were at 100% manufacturer specifications and that we could deliver.? Customer has advised that she no longer wants to speak to us and that she will be disputing her order.? We have offered the customer a discount to keep as is and accept delivery.? Customer has declined.At this time it is an open disputeOnce the bank confirms - we will be able to resolve further.Sharon M [redacted] Coleman Furniture

[redacted] Customers order was delivered to him on 4/*/as per his preference It was available for delivery earlier however, customer could not make arrangements to accept delivery until that time During delivery customers are asked to inspect their items and notate any and all issues found on their delivery receipt At that time the item was notated as being wobbly and unstable No indication of scratches or imperfections on the desk were noted at that time Customer contacted Coleman Furniture a few days after delivery and indicated that scratches had been found at that time on the desk A certified technician was being sent to address the issue the customer has advised of the of the desk being unstable and as a courtesy we advised we would have the technician look at the scratches as well since they had not been noted at time of delivery.The technician was sent and was able to tighten the legs of the item and stabilize the item The scratches were not able to be corrected It was determined that the veneer of the item was liftingThe customer was referred to the warranty program and a replacement table was purchased through the warranty program for the customer However, per our terms and conditions that customers agree to when they place their order when an item is replaced via the warranty program the customer is responsible for replacement charges as Coleman Furniture absorbed the charges on the original shippingSharon M [redacted] Coleman Furniture