Smitty's Restaurants

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved This is [redacted] my issue has been resolved I've received my refund from Coleman Sincerely, [redacted]

[redacted] Coleman Furniture has already ordered the correct new wedge from the manufacturer and its en route to the delivery hubOnce it arrives we will have it inspected and scheduled for deliveryUpon the customer accepting the entire order we will proceed with refunding the customer $for the delays that have transpired with this order.Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.While I appreciate the resolution, it was timely and would recommend that Coleman review its customer service processes Sincerely, [redacted]

[redacted] Coleman Furniture understands the customer is frustrated.? However, the item was delivered to the customer on 217.? All items have a packing slip attached to them as well as a label on the box.? Customer contacted us a month after delivery took place and advised that the item was not received and that she had received the wrong item.? As such we are unable to submit a claim for this order nor can we verify that the incorrect item was shipped? Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] *** **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: The damage did not happen after the deliveryI do not understand why this is so hard fro you to understand?? ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ? ?

[redacted] Customer has disputed the charges with the credit card company, and they have credited back the restocking fees at this pointOnce they finalize, we are wiling to work with the customer, but we do need them to come to a conclusion prior.Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] ? A refund was promised, in full on July *, I have yet to receive this refundOnce refund is issued, I will be satisfied ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: ? I still haven't heard from a technicianAs per there last message they were suppose to be setting up for a technician to come out if fix my sofaBut, as of today nobody has contacted me ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

[redacted] Ashley should be delivering this furniture in the next few days The hub will deliver as soon as possible We will update as of next week when we are able to confirm a delivery date.Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture had spoken with this customer along with confirming via email on 5/*/regarding this matterThe customer agreed both verbally and in a written confirmation to accept a $refund to keep the furniture in its existing condition and therefore closing the issueThe customer was advised that they would be receiving a check via the mail in ? - business days.? Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture understands that the customer is not happy with the resolution we are offering As we have previously advised the pictures we were provided do not display what can be determined as manufacturer defect we are unable to proceed with a replacementThe item was received and the customer signed delivery paperwork stating that the items were delivered in good condition Coleman Furniture bears no responsibility for damages that may occur after the delivery is received by the customer However, as a courtesy we will refund the customer $once the dispute he initiated with his financial institution is resolved We are unable to cover the cost or a repair for the customer.Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture has been actively working with this customer in an effort to have this order scheduled based on the customer's preference and choiceIn speaking with the designated delivery hub and the customer, the entire order has been scheduled for Tuesday, 8/*/Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture has been in contact with this customer in an effort to rectify the issue with the server having not been initially deliveredThe server has been located and is scheduled for delivery on? 12/*/17.? As a gesture of customer service, Coleman Furniture would like to offer the customer $towards their next purchase.? Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture has attempted to remedy this situation by contacting the manufacturer to have a new lock and corresponding key sent to the customerThe customer then proceeded to submit a dispute via his credit card institution stating the item is defective which is not the caseColeman Furniture would still like to proceed with scheduling the professional installation of the drawer with the corresponding lock.Sharon M [redacted] Coleman Furniture

[redacted] The customer signed delivery paperwork on 10/*/indicating that they had received their items, inspected them and found them to be in good condition The customer then advised us via telephone that the issue had been resolved.Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] They have just sent the return fees which are extremely high, over $although it is printed in their return policy I do not believe it is ethical to have customers pay anything for products that arrive damaged and poor quality productsjust because something is printed it doesn’t make it right ? I am requesting a return and full refund with no shipping or restocking fee? ? That is the only solution that would be satisfying to me ? otherwise I will not proceed with the return and ensure that I share my feedback whenever and wherever possible so that other customers do not have to experience this? I appreciate any assistance that can be provided ? ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

? [redacted] Coleman has addressed this issue for the customer and a price adjustment has been made as she requested.Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The furniture is defective and the defect was not visible at the time of deliveryIt was only when an attempt was made to straighten it that the defect (the bracing) gave awayThe shipping fee the business is trying to charge is not reasonable it is more than 33% of the cost of the desk! The representative from the company indicated the desk was beng replaced by the manufacturer so the business is absorbing NO costSo the response from the business is factually falseAgain I did not agree to purchase a defective product and either the furniture company or the manufacturer should be paying all costs related to the defective desk In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

[redacted] Coleman Furniture recognizes the frustration that the customer has experienced pertaining to the order that was deliveredAlthough the issues were not indicated at the time of delivery, in the spirit of partnership, Coleman Furniture would like to allot $towards the customer sourcing and scheduling a technician to address the issue with the doors needing to be adjustedOnce the customer provide us with an itemized receipt which includes company logo, date the work was performed, service (s) performed and total amount paid, we will be happy to reimburse you.Sharon M [redacted] Coleman Furniture