Smitty's Restaurants

[redacted] Customer placed their order on September **, and on September **, was given a week ETA Our terms and conditions that all customers must agree to when they place their order advises that all ETA are estimates only and there can be delays due to such things as product availability, transit times and delivery time framesThey also state that if an item arrives at the delivery company and is not at 100% manufacturer standards we will restore that item prior to delivery Parts have been ordered from the manufacturer to restore the items and once they arrive and are installed the customer will receive an immediate delivery.As compensation for the frustration the customer has experienced we will purchase the Additional Protection Plan for the customer.Sharon M [redacted] Coleman Furniture

[redacted] ? Customer ordered the Wythe Coffee Bean LAf Sectional on April **, 2016.? At the time that the customer placed their order the item was listed for sale at a price of $2000.00.? Coleman Furniture was advised by the manufacturer that the item was out of stock and as were ? were not advised of a date the item would be available, as such all orders for that item were cancelled as they could not be filled at that time? Our terms and conditions that customers must agree to when they place their order state:? Prices and promotions are subject to changeRarely an item listed as available on our site may not be available, or an item may be mispriced, despite our best effortsFor any of these reasons, we may cancel your order or we may contact you for instructions on the order.The item was once again made available from the manufacturer, however at that time it was being offered at a higher price.? As our prices are set by the manufacturer we are not able to sell item at a lower price point.Coleman Furniture is not able to sell the item at the lower cost that the customer is asking as the manufacturer sets the price for items.Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I notified the business within daysIf they will not fix or replace the bench due to THEIR delivery hubs lack of care, then I would like to return the bench for a full refundThere return policy online is as follows: "Customer satisfaction is our top priorityIf you are unsatisfied for any reason with your purchase, you can return or exchange it within days of delivery." If they will not allow a return of the product, their warranty should cover the damages with either the replacement or repair of the benchThis is not my fault that they delivered a broken item and their hub did not build the furniture like they are supposed toI was ADVISED to write on the delivery sheet that the items were still in box and not inspectedThat should not be allowed by there hub if that does not follow their policyI would still like a new bench or it repaired In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , My Issue I had with Coleman they had not one but errors going on with my orderFirst they damaged my table and chair they had to replace the table and my table legs Then come to find out they ordered the WRONG Legs which means I still have to waitWhen my parts should have been ordered right the first time This is the reason why I have been so frustrated with ColemanHowever,Thank you, [redacted] for resolving my concern please have Coleman contact me immediately once my parts have been received Sincerely, [redacted]

[redacted] ? Customer placed order on April *, 2016.? The item was delivered to the local delivery company on April **, 2016.? Items arrive at the local delivery company and are then inspected to ensure that they are at 100% manufacturer specifications ad then the customer is contacted for delivery.? Delivery was scheduled for the customer with a delivery date of 516.? Per our terms and conditions that customer must agree to at the time they place their order? Delivery time frames are an estimate - actual delivery ? may occur earlier or later than scheduled due to the nature of long-distance, nationwide shipping and unforeseen eventsColeman Furniture is unable to offer compensation for deliveries that do not occur exactly as scheduledThe customer is in an area that is only serviced infrequently, there are no earlier deliveries available for the customer.? Coleman Furniture is not able to have scheduled earlier nor do we compensate for delays in? delivery.? Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture recognizes the customer's frustration at believing the item did not require a box springThis item clearly states via the online description that a box spring is requiredAdditionally, the item was fully assembled by Coleman Furniture and was ready to be used in the customer's homeThe customer opted to return the item since she had not purchased the box springUpon learning of the corresponding return fees (which are indicated in our terms and conditions) the customer felt that she was being misleadThe item is currently at the local delivery company and is ready to be delivered upon the customer indicating they will accept delivery.Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] and have determined that my complaint has NOT been resolved because: [Your Answer Here] Coleman's statement is not trueI did retain the boxes and labels as requestedPictures where forwardedI also donated the damaged furniture to Goodwill and the receipt was forwarded to Coleman, customer service (Lori C***? and? Arele Ei [redacted] and they never respondedColeman never intended to do good on the furniture replacementsI was only advised by customer support (Lori C***)? to withd [redacted] all claims firstI was strongly advised by [redacted] Payments not to proceed with the withd [redacted] since it was not the way to go about itI finally got a refund from [redacted] and Im very thankful for thatColeman would have never sent replacements and would have kept my moneyThis business should be investigated and/or finedI have put complaints with various institutions in order to prevent Coleman Furniture from trying to do business this way.? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

[redacted] Coleman Furniture understands that the customer is unhappy with order he has received.? However, the customer signed our delivery paperwork indicating that the items were received, inspected and found to be in good condition.? Customer called a week later advising that there were issues with his items.? We advised that since items were received in good condition we were only able to send parts if available to resolve his issue.? We have sent a furniture marker touch up kit to the customer to resolve the issues he advised? We have addressed this issue for the customer and will not be replacing the items as they were delivered to the customer in 100% condition.Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is NOT satisfactory to me and the matter has NOT been resolved.? See attachmentI will not be satisfied until replacement parts have been receivedActions speak louder than words Sincerely, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: A manager from the business did call me yesterday to discuss this issueI was offered an option to refund the amount for hutch/buffetBut, I had to reject it, as they offered to refund only for hutch/buffetI have some pieces (table/chairs) of this dining set sitting here in my home and we intend to have the entire set to be deliveredI requested the business to either deliver the entire order or cancel the entire order and take away the dining table/chairs from my home and refund for the entire orderThat was rejected by the business.The business advised that they will work on delivering the remaining pieces of the set (hutch/buffet) by end o May But, no guarantees were given in this regardI have no confidence in the business delievering on this timeline, as the earlier promised timelines were conveniently neglected without any notificationI was also offered some conpensation for the delay in processing this order (it's been months since I placed this order and my credit card charged)I did request detailed information in regards to the compensation be spelled out in an emailI haven't received any response yet from the business manager yet ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

The situation is not resolved because the company has to replace the damaged pieces ( headboard, both side rails and nightstand) which I have been to have been orderedI let them know I need this furniture by 10/ [redacted] or I need a full refund as I have company coming in from out of town and I need bedroom furniture If this furniture is not received by or before 10/ [redacted] I will need to purchase furniture from another company Coleman furniture can not guarantee delivery just stated they will update me with estimated dates They also will not agree or confirm I will receive a full refund which is what I have ask for now for weeks This company had had my payment in full since 7/** I have been more than flexible and I have tried to work with this company Like I said if I do not receive this furniture by 10/ [redacted] I DO NOT want it and want a FULL refund

[redacted] Coleman Furniture has been working with this customer to get her the cushions she has requested.? The customer received delivery of their items in January of and contacted us in February of advising they had issues with their cushions.? The customer was outside of their warranty and as a courtesy we told the customer we would send them cushions which were sent.? The customer has since advised they need more cushions.? We advised that as they are outside their warranty we can attempt to send the items if they are still available.? However we are unaware of what cushions the customer is in need of.Sharon M [redacted] Coleman Furniture

MadelineColeman Furniture has made an effort by leaving a message on 6/*/and following via email with the customerAn offer was made to order a new headboard and nightstand directly from the manufacturer and schedule delivery to the customer.? Sharon M [redacted] Coleman Furniture

Madeline Coleman Furniture has been in contact with the customer and advised her that any storage fees for her order would be waived and not be passed on to her and that she would be assessed no additional chargesThis should now resolve outstanding issuesSharon M [redacted] Coleman Furniture

[redacted] Customer received delivery of his sofa on At the time of delivery the drivers contacted the customer and he advised he was unable to accept delivery and would not be able to do so for another hours Drivers are not able to wait for extended periods of times past the delivery time frame and advised the customer he would have to reschedule The missed delivery and re-delivery fee is $and the customer is responsible for that Coleman Furniture has already waived one fee and can not waive any additional fees Item is ready for delivery as soon as customer pays feesSharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture understands the customer is frustrated in regards to this issue.? As the delivery of this item was signed for indicating there were no issues we are not able to assist as previously noted.? As a gesture of good will we will compensate the customer $for the issue they have experienced.Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The repair made it look worse than the original. I am simply asking for the repair to be done again OR replace the couch. The pictures attached show the poor work done by the technician. And no one contacted me with a $100 compensation after I complained about the repair.Thank you. [redacted] In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]

[redacted] The delivery company scheduled the customers delivery with the customer for 4/*/ At the time of delivery the drivers contacted the customer and he advised he was unable to accept delivery and would not be able to do so for another hours Drivers are not able to wait for extended periods of times past the delivery time frame and advised the customer he would have to reschedule The missed delivery and re-delivery fee is $and the customer is responsible for that Coleman Furniture has already waived one fee and can not waive any additional fees Item is ready for delivery as soon as customer pays feesSharon M [redacted] Coleman Furniture