Smitty's Restaurants

[redacted] We are committed to taking care of issues - but our responsibility was to deliver the furniture in perfect condition, and to address any warranty claims with the manufacturer.We have covered everything possible on our end for this case. [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Basically, Coleman furniture would keep refusing to replaced the furniture I am very dissatisfied with the product and customer serviceThey delivered furniture with carved damaged to my home, they are refusing to replace the furniture, at this point, is worthless to keep trying to reason with them.Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] What you replied is untrueI was never told about inspecting the item or any other optionsWhen the delivery guys came, the first thing the did was, one of the wanted a signature or waiver from me and when I asked why , he told me the items you ordered maybe damaged and that if I sign a waiver I am accepting them as isOf course I would refuse to sign such a waiver of scam because I do not want damaged itemsNo one signs anything before the merchandise is delivered to the customers homeColeman is responsible for this and accept their wrongdoingColeman delivery people took the items back on same day after a failed attempt to have me accept damaged items In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I received a phone call and an email from Coleman furniture on 05stating that they are going to issue me a full refund of the purchase priceI have yet to be refunded, but expect it within the next couple of days Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because:? ? ? I was going to accept this response, but now I am requesting collateral that I supposedly sent an email stating that the issue had been resolvedI am not worried about compensation anymore at this point, but I will not tolerate statements.? ? Thank you,? ? [redacted] ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: The policy of this company says that they ALWAYS assemble big pieces of furniture at their customers' homes.I have received emails from this company asking me to inspect the sofa that is delivered in boxes,and I even asked them in my email how is it possible to inspect it in boxes.I deeply regret that unfortunately ordered this sofa from these dishonest people who first denied the fact that they assemble furniture and tried to make an it from me stating that by assembling they meant placing it into the room of my choice.After that,it was their version that they don't assemble at all,then only some kinds of furniture,and now that it came assembled.By the way,assembling in my place was the main point that I chose this company not knowing that I will deal with fraud and abuse.They are dishonest from the first steps of my dealing with them because they manipulated with financial part of this simple deal.I am expecting AJ Ny respond after their investigation and ready to make my next steps to win because I am right and to warn other people not to use services of very dishonest peop[le ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, Tatyana S [redacted] ?

[redacted] We have spoke to the customer and advised him that we would refund him up to $once he provided the repair receipt for the repair needed.The customer was satisfied with our resolution during the call. Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture generally does not compensate for delays in deliveryHowever, as a gesture of good will we will be compensating the customer $for the delay in fulfilling his order for himWe hope that this will bring this to a resolution at this point.Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture understands that the customer is frustrated in regards to this order The customer was advised that their order could be fulfilled and delivered to them However, the customer would not accept re-delivery The customer advised she wanted to cancel the order and she was advised of the fees associated with cancelling her order which includes cancellation fees and shipping fees As a courtesy we waived the shipping fee and only charged the cancellation fee The customer agreed t\o this in writing and was refunded Coleman Furniture will not be refunding any further fees.Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture understands that this is a stressful situation for the customer. However, when the customer reached out to us and advised us of what was occurring we looked into the issue. We contacted the delivery company that the item was shipped to and delivered to the customer... from and they have had no instances of nay infestations or occurrences of Bed Bugs. We also did a general customer survey of orders that where in the warehouse while the customers order was there and found no other instances of this type of issue. We also reached out to the manufacturer and they advised that they have had no occurrences either. Unfortunately, due to the fact that this seems to be an isolated incident, that only occurred on 1 of the 3 items the customer purchased we can not attribute the problem they are having with Coleman Furniture and can not accept responsibility for the issues, particularly based on the fact that the customer had possession of the item for 6 months and the infestation could have been transported via numerous other modes.Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [You have breached the contract by not delivering the bed by July **,as was stated by your representative over the phoneYou have no rights to keep 25% restocking feeI will be seeking compensation through court.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] The customers items are at the local delivery company and are available for delivery to the customer The customer can accept delivery and sign the waiver We can have the item delivered to an alternate location or delivered to the customers home.Coleman Furniture wants to resolve the issue for the customer - however, the customer is ultimately responsible for ensuring the dimensions that will enable the furniture to be delivered.Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I never agreed to wait an indefinite amount of time for the delivery of the desks As I stated, copied and pasted verbatim what was the time frame in the email (2-weeks) was the time frame given to me If your argument for not refunding 100% of my purchase price is based on your position that you do not guarantee the delivery time, then that needs to be stated in the confirmation email as a caveat to the shipping time It should have stated that this was not guaranteed My order did not leave the manufacture's warehouse until 8/**, as I was told, so I knew that Coleman Furniture dropped the ball or the manufacturer, or the shipping company I should not be responsible for a penalty since that was the case I did not agree to any terms and conditions I placed the order I got an email stating 2-weeks That was fine I did not agree to further than weeks It's simple Coleman furniture gave me a time frame It was not met Not my fault Order Cancelled Refund 100% of my money In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

[redacted] Coleman furniture sympathizes with the customers frustration However, we have we contacted the delivery company that the item was shipped to and delivered to the customer from and they have had no instances of any infestations or occurrences of Bed Bugs prior to or since this customers items were in that location We also did a general customer survey of orders that where in the warehouse while the customers order was there and found no other instances of this type of issue We also reached out to the manufacturer and they advised that they have had no occurrences either As such Coleman Furniture will not be able to accept responsibility for what has occurred Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved The business in this complaint that I filed has agreed to replace the defective furniture I Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: I disagree with Coleman Furniture's replyPlease refer to my complaint for more detailsAround January *, Virginia Deer of Coleman Furniture told me clearly delivery was scheduled for February [redacted] and that I'd be contacted via email prior to finalize a time for February [redacted] deliveryBut they NEVER emailed me--yet again! All told, it took about a half year after I've paid in full to receive the sofa--it's way, way, way too long by any standardThe case is NOT closed until I have received another $compensation for repeated, major delays and loss of use--including, but not limited to the entire holiday season in December, ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] At this time I will retain legal counsel, does that statement look familiar from the original and first complaint that I filed with the Better Biainess Bureau? This is the same statement that was released from them before they sent the same original damaged merchandise the second timeI will not put the cart before the horse a third timeI have called this business over six times and I have sent numerous emails after the second deliveryMelissa H [redacted] is screening my calls, I've left voicemails and she has not returned my call to this date, I will not beg this company to deliver brand new undamaged furniture that they have already been paid for in full In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: What they are claiming is false! At no time ever during our conversations was there any effort on their part to try and resolve any issueI was told that I would have to pay for restocking and for delivery back to their warehouse, which is exactly what I am disputing They claim that all conversations are recorded and that they listened to my conversations and that I was never given the measurements by a rep there and that is also false I was asked to measure the sectional and provide pictures, which I did The couch measured exactly inches When I was trying to explain this to them, the rep told me that the website states that the sectional was inches, which is an inch difference and I was told that they would not do anything over inches!!!!! Maybe they should listen to that recorded conversation The point I am trying to make is that a rep gave me the wrong measurements prior to me ordering AS WELL AS someone who claimed to be a manager did after the sectional was in my home Either way, the sectional measures inches and its neither what the rep said it was or what the schematics lists So for that reason, I do not feel as though I should be charged anythingThis company is not what they claim to be at allthey could care less about the customer once the piece is paid forThey have no idea what customer service is and should realize that especially in an online business, word of mouth is EVERYTHING! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

[redacted] ,Customer has not been willing to accept any offer that we have presentedWhat should we do more than just responding the same here?Sharon M [redacted] Coleman Furniture