Smitty's Restaurants

***,The order is at the local delivery company, Fidelitone Delivery, and they will be coordinating delivery for this customerOur scheduling supervisor Lori C*** will be reaching out to the customer as well, to ensure that this is all handled quickly.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Due to the fact that the Furiture was never ready for delivery, I should not have to pay for anything I have multiple emails from Coleman Furniture stating since July stating each month since purchase date declaring recliner is still not repaired and would they would add a month giving a new delivery date The last email gave a delivery date being mid October I have attempted to solve this matter for too long I have contacted the president of ***, Schrony banking services and Coleman Furniture multiple timesThis has proven to be a circle of aggravation The right thing to do would be no charges especially since it was Coleman Furiture who never had any product ready for delivery My first attempt to purchase online, and I have been treated horribly Thank you for your concern and continued inquiry *** ***
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
How come coleman does not answer the question "where is the delay fee" u want us to accept whenever u deliver?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The furniture is defective and the defect was not visible at the time of deliveryIt was only when an attempt was made to straighten it that the defect (the bracing) gave awayThe shipping fee the business is trying to charge is not reasonable it is more than 33% of the cost of the desk! The representative from the company indicated the desk was beng replaced by the manufacturer so the business is absorbing NO costSo the response from the business is factually falseAgain I did not agree to purchase a defective product and either the furniture company or the manufacturer should be paying all costs related to the defective desk.
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Sincerely,
*** ***

***Coleman Furniture understands the customer is frustrated. However, the item was delivered to the customer on 2/**/17. All items have a packing slip attached to them as well as a label on the box. Customer contacted us a month after delivery took place and advised that the
item was not received and that she had received the wrong item. As such we are unable to submit a claim for this order nor can we verify that the incorrect item was shipped Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Don't waive any fees then, but simply assume responsibility as wellPay me the hrs of missed workedAnd the inconvenience of having to wait almost year for you guys to complete an orderI assure you my hrs missed in vain because of Colemans mistakes surpasses $
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Sincerely,
*** ***

***We take responsibility for anything that occurs - and do apologize again - we are willing to work with this customer with a larger offer of compensation, as we are committed to getting this resolvedThe issue is that the funds are currently tied with the credit card disputeOnce it is resolved, if the customer isnt awarded the money by the bank, we will be happy to work further to get this resolved.Sharon M***Coleman Furniture

***,Chemika from the delivery company *** *** *** *** - a professional furniture white glove delivery partner has reached out to the customer, and we are working on resolving all issuesNew parts have been ordered to resolve the delivered with issue piece, and we will be working as
diligently as possible to rush it to the customer.We would like to offer compensation on the order due to the issues, if customer will confirm that this is satisfactory and update her comments.We do apologize for the issues involved here.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The only dispute at this time is the $in fees we have been charged for the damaged headboard ($one-way return ship and the 25% restocking for the headboard only).We did not sign for or accept the damaged headboard The headboard was damaged in transit before the attempted delivery.We expect a damage claim for the amount of these fees be initiated by either Coleman Furniture or Zenith.Thank you,*** and *** ***
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Sincerely,
*** ***

***Coleman Furniture has researched this matter and would like to have it resolved in a fair and equitable mannerWhen the initially delivery was made the customer, the customer accepted the delivery without indicating any issues at the time of deliveryWhen the customer contacted Coleman
Furniture regarding this matter, Coleman Furniture had offered to absorb the cost for a full replacement item with the condition that the customer would be paying for the shipping charges as Coleman Furniture paid for the shipping charges during the initial delivery. Sharon M***Coleman Furniture

*** This customer placed their order with Matt back in June of 2015. We delivered the item on 7/**/and the customer signed for delivery stating the item had been inspected and was in good conditionWe have had no correspondence with the customer with her advising that
there was a problem with the order until *** when customer called in advising there were issues with the item, we sent customer warranty forms and have not heard back from her as of yet. Customer disputed their transaction with their credit card and the dispute wa resolved in our favor.Guardian Warranty is an extra protection plan that we sell, we do not administer the plan and therefore would not be able to address any issues that the customer is having with them not speak to how they have advised the customer to resolve any issues. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved*** has issued a full refund for settlement
Sincerely,
*** ***

Revdex.com:
I received a phone call and an email from Coleman furniture on 05/**/stating that they are going to issue me a full refund of the purchase priceI have yet to be refunded, but expect it within the next couple of days
Sincerely,
*** ***

***Coleman Furniture understands the customer is frustrated in regards to the delay they have had in having their complete item delivered to them. Unfortunately there was a mistake in shipping and the entirety of the customers order was not shipped. We have reached out to the
manufacturer and the proper remaining item has been shipped to the local delivery company and is en-route. We have verified with the freight company and the item has an ETA of one and a half weeks. The customer has been advised and the local delivery company will make this order a priority to have delivered to the customer. We have also advised the customer we will compensate her for the delay.Sharon M***Coleman Furniture

*** Coleman Furniture understands the customer is frustrated, however we have resolved this issue. The issue with the drawer was addressed with replacement drawers and a certified technician. The technician verified the item functioned at factory standards. The customer has not advised us since that date that there were issues with the itemIf the customer reaches out to us with additional concerns we will be happy to address them.Sharon M***Coleman Furniture

***Coleman Furniture understand the customer is frustrated in regards to this delay. The customer currently has their love-seat in their home and the parts needed to restore the remaining items have been shipped to the local delivery company. The item is being restored to 100%
manufacturer standards and the customer will be called shortly to schedule their delivery.Once the delivery is completed we will compensate the customer $100.00.Sharon M***Coleman Furniture

***Coleman Furniture has looked into this matter and has determined that the customer has indeed received the exact product that they had orderedAdditionally, the description of this particular item clearly states "..........Crafted from solid wood, these pieces are designed with styles that will stand the test of time and quality that will last for generations*** *** utilizes solid wood materials sourced from the highest quality oak, cherry, maple and other trees, carefully crafting pieces with artisan techniques. There is no further action that Coleman Furniture needs to take regarding this matter. Sharon M***Coleman Furniture

***We have reached out to the manufacturer and are working with the customer to get this resolved. We have spoken to the customer today and advised her that we are getting this resolved and customer is satisfied that we are working on this. We will continue to keep customer updated
as we receive updates. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Upon delivery of the couch, there was a pull in the a cushion This original issue of the pull was settled with an agreement of $compensation however a week after delivery of the couch, there was a second issue - a large hole resulting from the seam never being properly sewn at the factory- with the RAF loveseat cushion that is NOT addressed here in their response at all and it was because of this seam hole and their LACK of customer service that I requested the furniture be taken back I reported this second issue and after days still had not heard one single response from them, as outlined in my original complaint to the Revdex.com After waiting days and several attempts to contact someone at COlemans, I had to call to receive any service regarding this defect It is because of this second issue, defective furniture that I filed this complaintColeman's Furniture does not address this issue in their response to my Revdex.com complaint that I filed Their response is incomplete and inaccurate and they are totally disregarding my complaint which is a major defect in the furniture and extremely poor customer service issues
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture understands that the customer is frustrated in regards to the issue they have described. At the time of delivery we were not advised of any issues with the item. Customer contacted us weeks later to advise of the issue, at that time we advised we
would look into it and get back to her. Customer advised us by email later that day that the issue had been resolved. We have contacted the customer and offered a minimal compensation of $as we were not aware of any issues nor were we allowed the ability resolve the issue if there were one at the time of delivery.Sharon ***Coleman Furniture