Smitty's Restaurants

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I still don't think this is a fair decision from Coleman Furniture, please published so other customers would be aware of this situationNow I will have to pay a handyman to repair the drawers replace the drawers
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture generally does not compensate for delays in deliveryHowever, as a gesture of good will we will be compensating the customer $for the delay in fulfilling his order for himWe hope that this will bring this to a resolution at this point.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I disagree with the respond of colemanfurniture.com because it's not my impression that the item is supposed to be delivered in boxes and assembled in my home.It's their promise to the customers on their website and in their email to me.I did NOT accept it and there was No delivery on November,*.This terrible attitude and dishonesty started at the beginning of September and is not finished yet.I have emailed to them that I want them to postpond the delivery because my complaint was accepted by NY AJ and this case (including manipulations with the check)is under AJ investigation
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture prides ourselves on recognizing when a customer expresses a concern relating to the service they receivedOn 3/*/17, Customer *** was contacted via email along with a follow up phone call which conveyed how thewarranty process is structuredOnce Customer *** provides
the completed warranty claim form along with the corresponding pictures , Coleman Furniture will be happy to provide further assistance towards addressing and resolving this matter. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] I have attachted the communication that I have received from the company. Last Thursday I received a notice that the manufacturer had NOT shipped the piece and I would be notified immediately when that happenend. So I do not believe it is on its way, and I certainly do not accept that I am only owed $for my inconvience
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I would like a new chest drawer this one is broken
Sincerely,
*** ***

***Coleman Furniture regrets that the customer has not received their extended warrantyWe are immediately having the information for that sent to them. They will receive it in their email shortly.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
After multiple conversations, MsGabriel did honor the requested refund of $150, which was refunded on October **, An e-mail regarding the warranty was never received as she stated it would beAdditionally, during the conversations we were informed the couches would be repaired and re-delivered in SeptemberIt was later told to us, one of the repair panels was shipped in September, the other would not ship for a few more weeksWe were then informed the second replacement piece would ship in October and the delivery of the repaired couches would be at the end of October/beginning of NovemberAlthough an inconvenience, we accepted the resolutionOn October **, 2015, we received a phone call and e-mail from Cierra Z***MsZ*** stated the second repair piece has not shipped and the part would not be received until mid-DecemberThat is only the anticipated date of the replacement part, not the delivery date of the couchesThis issue has been on-going since August 2015,As we were without couches and with an anticipated couch delivery in September, we purchased used couches from Good-WillWe are now entering the holiday season where family will be visiting and staying for extended periods of time and the couches will not fit our needsThis has been a very disheartening and frustrating situationAlthough it has been communicated a "rush" will be put on the order, which has been told to us multiple times, the repair and delivery of the couches is no longer within an acceptable time frameOn October **, 2015, a refund was requested from MsZ***MsZ*** stated she would refund our money, minus a 25% restocking feeThis is unacceptableWe did not receive the product we paid for and we have never had ownership of the productWe paid Coleman Furniture a total of $2,for both couchesMinus the $refund received, we are respectfully requesting a refund in the amount of $2,540.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***As we advised the customer - the order is expected to ship from ***, the manufacturer on 6-and arrive at the local delivery company a couple of days laterWe will keep the customer advised as the order moves along - and we remain committed to resolving all outstanding issues for this customer.We would also like to offer $compensation on the order due to the issues on this order.Please keep us informed if we can further assist with this*** ***Coleman Furniture

*** This customer placed her order online on 1/*/16. Customer called updates on 2/*/to question her delivery status and was advised by Virginia that her items had just arrived at the local delivery company and that they would inspect and contact her to schedule delivery within a
few days. Customer was contacted on 2/**/by Beltmann and scheduled for 2/**/16. Customer then rescheduled on the *** for delivery on 2/**/16.Customer has received delivery and signed delivery checklist indicating no issues. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
We have expressed many times how we want this resolved. We have spent too much time dealing with this. Please see that we are refunded in full.Thank you,***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture refunded the customer in the amount of $the refund was processed based on the following calculation....the restocking fee that was applied in clearly indicated within the terms and conditions on the siteThe customer would not be refunded for the $shipping charges that they had paid. Cost of the item $ - Valeton Cream Seat Reclining Sofa15% Restocking Fee $279.08Refund that was processed $1581.48 Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
its been more than two months back and forth phone calls and e-mails the issue is not resolved, what I want is not only phone call and e-mail but resolved the issue, they ask ok now give this info oh ok now give that info, but again the issue is not resolved and I am sitting on the damage sofa and used broken curio lock which I paid for the new one not the broken one, thanks
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

We finally received our furniture on 1/**/

***Coleman Furniture understands that the customer is frustrated. The needed part was ordered from the manufacturer and the top was restored to 100% manufacturer standards as per the terms and conditions that the customer agreed to when they placed their order. As the customer did not want that to happen they were refunded minus fees. Sharon M***Coleman Furniture

***Coleman Furniture has contacted this customer in an effort to have this matter resolvedColeman Furniture has provided the customer with the respective return termsOnce the customer confirms via email , Coleman Furniture will process the refund less the corresponding restocking fees. Sharon M***Coleman Furniture

***Coleman Furniture has corresponded with the customer most recently as of 11/*/The customer was updated that there was delay with the order arriving at the designated delivery hubThe order is anticipated to arrive at the delivery hub between 11/** through 11/**Coleman Furniture will
continue to update the customer as new developments are made with this arrival dateAs a gesture of customer service, this customer has been offered a $Coleman Furniture.com gift card towards a future purchase.Sharon M***Coleman Furniture

***Coleman Furniture apologizes for any miscommunication that may have contributed to the customers unhappiness. However, the sales prices that we are given are set by the manufacturer for very specific sales days and periods. The sales prices are only good for the specific
dates that the manufacturer set and for orders placed during that time. Coleman Furniture, are contractually obligated to offer the items at the pricing set by the manufacturer. As such we are not able to sell the item to the customer at the pricing he is asking for.Sharon M***Coleman Furniture

***We have spoken to this customer in regards to the delay in getting her dresser delivered to her home. We have also reached out to the delivery company and they have spoken to the customer. They have assured her that she will be getting delivery the week of August *,
As an online retailer we deliver all over the country using certain pre-approved White Glove Delivery partners to deliver to our customers. Even though the assigned delivery company is not in the same state as the customer it is the closest delivery company that we partner with.We will continue to keep the customer informed, and are ready to assist with any questions.Sharon M***Coleman Furniture

***Coleman Furniture understands the customers frustration. However, when the customer received their item they completely inspected their item and signed the delivery paperwork stating all items had been received, inspected and were in good condition. As such, when a customer then
brings to our attention - after the delivery has been completed, something that is clearly damaged we are unable to attribute that damage to the the manufacturer or to the delivery process.As such, and as a gesture of good will we offered the customer $50.00. Customer has declined to accept. We will not be replacing the foot-board not will we be accepting a return on the bed as the allotted return time frame has passed. Sharon M***Coleman Furniture