Smitty's Restaurants

***Coleman Furniture understands the customers frustration and is working diligently to get the issue with their order resolved and delivered t them. Upon inspection of the customers item it was found to not be at 100% manufacturer standards. A part was ordered from the manufacturer
to completely restore the item. That part has arrived and a certified technician is scheduled to install the part. Once thee part is installed th customer will be immediately called to schedule their delivery.As a courtesy for the frustration the customer has expressed we will be purchasing the Additional Protection Plan for the customers order.Sharon M***Coleman Furniture

***Coleman Furniture has been actively speaking with this customer in an effort to have this matter resolved in a fair and equitable mannerWhen the customer accepted the delivery on 10/*/17, there were no issues notated at the time of deliveryThe customer proceeded to contact Coleman
Furniture a few days later to report issues with the table and the leaf. As a gesture of customer service, Coleman Furniture offered to schedule a certified furniture technician to assess the issues that the customer discovered after delivery. The customer declined this offer and opted to have this furniture picked up and returnedThe customer was then provided with the outlined return terms that are outlined in the terms and conditions for ColemanFurniture.comSharon M***Coleman Furniture

***Coleman Furniture has contacted this customer in an effort to have this matter resolvedColeman Furniture has provided the customer with the respective return termsOnce the customer confirms via email , Coleman Furniture will process the refund less the corresponding restocking fees. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not yet received the recliner so I am unable to confirm that it has been repaired and is functional or without defectI am agreeable to the businesses proposal of waiving the re-delivery fee and having the recliner redelivered to me in working condition at no additional chargeIf the moving company was able to repair the recliner during dissassembly or reassembly and it is currently in working order, I am ready to arrange a date and time for deliveryAfter delivery, I can update all parties and confirm the condition of the recliner
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The drop down drawers are still broken and don't work as designed and they falsely described their product in their advertisementWe have contacted them multiple times and told them we were not satisfied so I am unsure why they are saying that they resolved the problemIn addition we have tried multiple times to give their product a bad review on their site however their site will not post itThis just shows you how deceptive they arePlease note I tried uploading pictures but your site couldn't process them
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture has looked into this matter regarding the customer's concernIt has been confirmed that the delivery has been scheduled and confirmed with the customer for 3/**/17. Sharon M***Coleman Furniture

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We have processed this refund for the customer.Please see copy below.Print ReceiptMerchant: Renegade Furniture Group*** *** ***
*** ** ***US###-###-####Order InformationDescription:Order Number:P.ONumber:Customer ID:***Invoice Number:***Billing InformationShipping Information*** *** ** *** **
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**Phone: ***Fax: ***
***Shipping:0.00Tax:0.00Total:USD (75.00) MasterCard ***Date/Time:**-Aug-08:37:PDTTransaction ID:***Reference Transaction ID:***Transaction Type:RefundTransaction Status:Refund/Pending SettlementAuthorization Code:Payment Method:MasterCard ***Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company delivered damaged furniture to my house, I have tried to attached the pictures of the damaged furniture in this email times but the system keep saying is an error The company have more than pictures were the furniture was carved deep into the wood, they try to cover up with some varnish, but the company should be responsible for these damages and replace the furniture as they advertised on their website I will be able to send the pictures directly to the Revdex.com if you requested.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
The furniture was received by the babysitter at the time of delivered, but that doesn't take the responsibility from the company that they knowingly delivered furniture with damages that were carved into the wood furniture as the pictures in this email shows( I have more pictures I can provide if necessary) I was out of town at the time of delivered, but when I came home and inspected the furniture, I clearly notice the damages all over the furniture. The furniture was received by the babysitter at the time of delivered, but that doesn't take the responsibility from the company that they knowingly delivered furniture with damages that were carved into the wood furniture as the pictures in this email shows( I have more pictures I can provide if necessary) I was out of town at the time of delivered, but when I came home and inspected the furniture, I clearly notice the damages all over the furniture. The furniture was received by the babysitter at the time of delivered, but that doesn't take the responsibility from the company that they knowingly delivered furniture with damages that were carved into the wood furniture as the pictures in this email shows( I have more pictures I can provide if necessary) I was out of town at the time of delivered, but when I came home and inspected the furniture, I clearly notice the damages all over the furniture

***Coleman Furniture understands the customers frustration. Our delivery partners always call our customers with a delivery time line. This customer was not at home during the delivery that he was scheduled for. While we were at the customers home we attempted to reach the
customer to deliver their items. The driver waited at the customers home for over minutes while attempting to deliver the items. As the customer was not home for the delivery there will be a re-delivery fee that customer must pay. We have advised the customer of such and are able to re-deliver. Customer has been refunded as per our terms and conditions and the refund will be reflected in his account within 3-business days.

***Coleman Furniture has been corresponding with this customer in an effort to have this matter resolvedColeman Furniture has provided the customer with images of the furniture which shows the sofas are up to manufacturer standardsSince the customer has opted to refuse delivery of the
furniture...Coleman Furniture has refunded the customer less the 15% applicable restocking fees which are outlined in the terms and conditionsPlease see the documentation showing the refund that was processed and provided to the customer. Merchant: Renegade Furniture Group*** *** *** *** ** *** ** *** ***
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Sharon M***Coleman Furniture

*** Coleman Furniture understands the customer is frustrated, however we have resolved this issue. The issue with the drawer was addressed with replacement drawers and a certified technician. The technician verified the item functioned at factory standards. The customer has not advised us since that date that there were issues with the itemIf the customer reaches out to us with additional concerns we will be happy to address them.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I received the below response from them on 10/** stating that shipping took place and would only take a week (days) and therefore the day period they mentioned is is either or the email they sent me, a customer, is a misrepresentative timeframe they tell all customers which is a form or fraud and needs to be correctedWhat is the truct? days or a week? Those are different timeframes and it is not right for a company to lie to their customersSee below email from them
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI have the furniture delivered to meAs per Coleman furniture they would refund the $compensation once this complaint is closed from my side at Revdex.comSo I am closing itRequest you to please forward my response to Coleman Furniture.Revdex.com, Thank you for your help in getting this issue resolved for me
Sincerely,
*** ***

*** Coleman Furniture attempted a delivery of the customers items on April *, 2016. At that time thew customer refused the item stating that the item was damaged. The item was returned to the delivery company where it was restored to 100% manufacturer specifications. Per the terms and conditions that customers must agree to before they place their order: If a product is found to have damage, and damage is noted on the delivery receipt; we will send a the necessary parts and correct the problem at our expenseRemedies may include, but not limited to repair by a professional furniture repair technician, part replacements, both repair and part replacements, or a full unit replacement, all at no cost to the customer.Customer agrees to allow Coleman Furniture, the manufacturer, and/or our shipping agents the opportunity to remedy the damage or defect issueCustomer agrees to accept the remedy selected by Coleman Furniture, the manufacturer or the Coleman Furniture shipping agent.If customer does not allow Coleman Furniture to send a replacement or repair it and would rather cancel the order then let us remedy the problem, customer will be required to pay a 25% restocking fee and actual shipping charges.The item was fully restored to manufacturer specifications and customer will not accept delivery. Sharon M***Coleman Furniture

*** Customer received their items on January *, 2016. At that time the customer inspected their items and signed the delivery paperwork stating all items had been received and were in good condition. Customer contacted Coleman Furniture on February **, and advised Coleman Furniture that he was noticing the pieces comprising the sectional were not even and were sitting at different height. Customers issues were addressed through our warranty program and a replacement was ordered for the customer. As our warranty guidelines detail if a replacement item is supplied to the customer then the customer is responsible for replacement shipping costs for the item. As a courtesy we reduced the cost of the shipping by $to the customer but would not be able to waive the fee in its entirety as Coleman Furniture is proving a new item to the customer at Colemans cost.Customer has indicated that he has a preference to keep the portion that has been deemed as being needed to be replaced. We are unable to accommodate the customer as that piece has been deemed defective and as such we would not be able to match up a corresponding piece to make the unit a whole.Customer only has defective piece and that is being replaced via the warranty program. Sharon M***Coleman Furniture

***Coleman Furniture has been actively speaking with this customer in an effort to have this matter resolved. As most recently as 11/**/the customer had been contacted by Coleman Furniture to confirm that the delivery hub has completed the installation of the book case. Sharon
M***Coleman Furniture

*** We have reached out to the delivery company and all repairs have been completed. We are only waiting on the hardware for the knobs for the nightstand. We have advised the delivery company to contact the customer and schedule delivery of all items and we will
have the hardware shipped direct to customer.We have left message on both contact numbers for customer to call me and I have also sent a email.We will update as soon as they have been able to confirm a delivery date with the customerWe would like to offer compensation because of the delays. Please confirm if this is acceptable and we can setup delivery. Sharon M***Coleman Furniture

***Ashley should be delivering this furniture in the next few days. The hub will deliver as soon as possible We will update as of next week when we are able to confirm a delivery date.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am rejecting this response because all they did was copy and paste what they originally saidI want an answer to my first rejectionI will either pay $100 for delivery (Which I DO NOT feel I should have to do, a REPUTABLE company would pay for delivery of a replacement for a defective piece of furniture) or I want them to fix the side couch that's defective - at no cost to meI will continue to reject their response until I'm satisfied
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***