Smitty's Restaurants

***We apologize for the issues with this order.Customer did notate issues with the drawers at time of deliveryWe have ordered replacement handles, and are paying for them to be shipped directly to the customer.They already shipped via Parcel Post and should arrive at the customer's address by
the end of the week. The order total for the bed was including delivery and setupWe offered customer compensation amount which was declinedWe are able to increase it to $due to the circumstances - as an apology for the issuesThe parts arriving should solve all outstanding issues that were notated.*** ***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The business promised that within hrs after my credit card company has processed removing my dispute, I would see credit on my cardEven after my credit card company has send a physical confirmation, I haven't seen the paymentThis company's practices are VERY questionable in the way they operateFor example, they use third party manufacturers, delivery companies and they have no control on when a delivery can be madeIn my case, part of delivery was made on Dec 23rd, after the order was placed on Nov ***, after repeated phone queries (majority of them going to voicemail etc)Frankly, I accepted the $(which is conservative for the business) because now I am stuck with night stands and dresser that don't match the bed (not delivered) and I need buy one of my own If the business can reimburse the amount $back on my credit card immediately and improve their business practices in future, I would consider the complaint resolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** I must state that I did not receive any communication from Coleman Furniture as stated in their response since filing this compaintIn fact, I haven't heard from them since July *** when they emailed me the delivery company's phone numberHowever, the day after my compaint was filed, I'm happy to say that the delivery company contacted me with a sincere apology and arranged for immediate deliveryMy dresser was delivered this afternoon, and this resolution is satisfactory to me and the matter has been resolvedI thank all those involved who helped to achieve this.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have contacted the company in Fort Collins that was sent to me by coleman furniture the store said they would not be able to fix the problem for $ All other companies I have found on *** have not responded to my inquiries I want a replacement piece of furniture due to the piece being brand new and the base not matching the adjacent pieces *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

***Coleman Furniture has been actively working resolving this matter with the customer....Coleman Furniture has repeatedly offered to schedule a technician to address the issues once the customer has confirmed that they have dismissed the dispute with their banking institution. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# *** and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The business has charged me a 25% restocking fee when item has not been delivered, also they were unable to locate the product and were unable to give any delivery dateThey tell you one thing on the phone and then do anotherI believe the 25% charge is illegal in New York and also the New York Attorney General needs to be made aware of Coleman Furniture's amount of complaintsThey have over and I believe an investigation into the companies business practices should take placeI think their record should be forwarded so the A.Gcan look into them
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture has been actively working with this customer in an effort to have this order scheduled based on the customer's preference and choiceIn speaking with the designated delivery hub and the customer, the entire order has been scheduled for Tuesday, 8/*/17. Sharon M***Coleman Furniture

***Coleman Furniture has had numerous conversations with this customer in an effort to resolve this matterThe customer has advised that she had spoken with a customer service agent who had advised her of the measurements which shethen used in turn as a basis for ordering the furniture
Coleman Furniture had researched and subsequently listened to all verbal correspondence between Coleman Furniture and the customerDuring the conversation, there was no conversation regarding the measurements or dimensions of the furnitureColeman Furniture had requested that the customer provide the origin number from where any other additional conversations would have transpired and Coleman Furniture would be happy to look into those additional callsLastly, the customer was advised that after reviewing the website regarding the particular item in question, it was explained that the measurements that are listed on the website are indeed correct and this is supported by the schematics list for this particular item. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and although they have made completely statements, I will close this dispute and post my complaints on social mediaI will sure anyone I know does not purchase from this companyI have spent over $in the past year with this company, yet they are lying and making statementsI will ensure everyone knows about this
Sincerely,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They have done nothing in terms of making the problem rightI would either like a substantial discount for the lack of communication, lies throughout the process and late deliveryI would also accept (and prefer) a full refund, as I would not like to give this company my business.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture understands the customer is frustrated and wants to get this resolved. During the delivery process all customers are asked to inspect their items for defects and damages. The customer accepted delivery of items and signed indicating that the items were received
in good condition.Customer called after delivery and advised that the item was wobbly and seemed to be missing a part. Our representatives have updated the customer continuously regarding the parts request that we have submitted to the manufacturer. We are waiting for the parts to ship and will update the customer with tracking information once it does.We have also advised the customer that we will refund them $once the issue is resolved for the inconvenience. Sharon M***Coleman Furniture

***Coleman Furniture has researched the initial issue that the customer has brought to the attention of the companyThe customer's concerns were related to the the look and appearance of the furniture. After conferring with the manufacturer it has been determined that the issues are not
damagesbut a distressed look that is intended with the furniture. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved This is *** *** my issue has been resolved I've received my refund from Coleman
Sincerely,
*** ***

***This customer also disputed this order.Customer placed the order online and then called and spoke to one of our sales people regarding his order, and they went over in detail what the customer ordered and the dimensions. The online description for what the customer ordered does not
indicate it is a platform bed nor did they advise it was a platform bed Customer never advised that there were issues on the foot board nor any flaking issuesThe problem seemed to be that they had a dislike to the height of the bedThey advised us of this in writing correspondence when contacting our company, The last chargeback was submitted on 2/**/At this time we need to wait for the outcome of the chargeback - as all payments have so far been reversed at this time. Sharon M*** Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I was not compensated enough for all the trouble I went through
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture understands that the customer is very frustrated and wants to get his issue resolved. However, to rectify the issues the customer had Coleman Furniture ordered the customer a replacement item. The replacement item has arrived at the local delivery company and
the local delivery company will be calling the customer today to arrange delivery of the customers order.Unfortunately the agent who advised the customer that their items had not arrived did not have the full information regarding the order.Customers order is ready for deliverySharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The main issue is that there was no communication on the *** letting us know there was an issue and there would be no delivery We waited on the *** for some information and it wasn't until we reached out to get some answers that we found out what the issue was As stated before we needed this furniture delivered and we offered to accept the furniture with the defective part and await replacement in our home We were ok with not having the full features temporarily This was not a situation where we could go without furniture for an extended period of time It was going to be another 4-weeks without furniture and that was not reasonable to us so we looked elsewhere Had we been able to get it delivered even without full functionality for that period of time this would be a non issue So we were forced to look elsewhere due to their unwillingness to compromise
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman understands the customer is frustrated, however, we fulfilled the order for the customer. Customer ordered a New Generation White entertainment Center. In the product description on our website
at *** you can see the description of the item as Cream/Distressed Non White finish. In the fluorescent studio lightning that the item is photographed in the item does have a white look to it. Which is why we ensure that the we identify the fact that it is non white in our description.We explained this to the customer during the delivery process and customer wanted to return the item. As per our terms and conditions that the customers agree to when they place their order there is a cancellation fee. Part of that fee does include shipping and is clearly outlined in the terms and conditions that customers agree to when they place their order. Customers are not charged shipping for their original delivery, however, if a customer cancels, refuses, or returns their order then there are charges that are applied.*** ***Coleman Furniture