Smitty's Restaurants

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] I ORDERED AND PAID FOR A NEW TABLE AND EXPECTED A NEW TABLE TO BE EXCHANGED FOR THE ONE WHICH WAS DELIVERED TO ME DAMAGED I REFUSED THE DAMAGED TABLE WITH SO CALLED REPAIRES BECAUSE THATS NOT WHAT I ORDERED NOR EXPECTEDHAD I KNOWN THESE PEOPLE WORKED WITH SUCH A DECEPTIVE NATURE, I WOULD NEVER HAVE ORDERED WITH THIS COMPANY TO BEGIN WITH.THE TABLE BASE WAS VERY OBVIOUSLY DAMAGED & ""THEIR SO CALLED TERMS TO ME WERE "" >>> THE TABLE WOULD BE FULLY INSPECTED BEFORE DELIVERY BY "" THE DELIVERY COMPANY"" FOR ANY DAMAGES SO MY QUESTION IS WHY WAS EITHER THIS NOT DONE OR OVER LOOKED..*** *** *** ***
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Coleman has not yet explained how the delivery company was unable to determine that the item would not fit in the dwelling when they made no good fauth effort to actually deliver it? There is no possible way that the delivery team could have, in under minutes (the length of time they were on the premises) (1) Parked; (2) unloaded the truck; (3) carried the couch to the dwelling; (4) adequately determined that the couch did not fit in the dwelling; (5) carried it back to the truck; (6) loaded it to the truck; and (7) drive away No explanation has been given for why Coleman did not retain a competent delivery service Had one been hired the couch would have been delivered It is clear that part of Coleman's business model is to sell furniture to its customers and then refuse to deliver the item in good faith and with an adequate delivery staff and then blame the customer for "failure to ensure the furniture would fit in the dwelling" and then demand keeping over 50% of the purchase price This is further evidenced by the fact that they lied to the credit card company in order to get a ruling in their favor on the credit card dispute There has been no evidence presented and/or factual response to Coleman's generic and inadequate responses to the complaint lodged against them They continue to blame the customer for their fraudulent behavior and they continue to try to benefit financially from same No effort was made to deliver the item No effort was made to right the company's wrong
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Sincerely,
*** ***

*** Customer received order and it was damaged. Customer called and spoke to *** to advise him of damages to the itemsItem was able to be fully restored by the hub - however - customer will not accept delivery as she states she did not purchase restored items. Customer
demanded to speak to a manager, and customer made many racial comments regarding the drivers.We advised customer that the item was fully restored and we could send her pictures. She refused and wanted to speak to the owner of the company. At which time I advised her Felice would be her contact. We would like to work with this customer, but customer is refusing to work with us, and give the delivery company a chance. Sharon M***Coleman Furniture

***Refund for this customer has been applied and email copy was sent to customer days ago.This should resolve all outstanding issues on this order. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As I stated in my complaint, I cancelled the order based on the mis-represented delivery timeI will not accept anything less than a 100% refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture has researched this matter and would like to have it resolved in a fair and equitable mannerWhen the initially delivery was made the customer, the customer accepted the delivery without indicating any issues at the time of deliveryWhen the customer contacted Coleman
Furniture regarding this matter, Coleman Furniture had offered to absorb the cost for a full replacement item with the condition that the customer would be paying for the shipping charges as Coleman Furniture paid for the shipping charges during the initial delivery. Sharon M***Coleman Furniture

***Coleman Furniture has reviewed all of the documentation provided by the customer and the issue that the customer is referring to is a matter of customer preference and not a manufacturing defect or damage. As such we would not be addressing this issue as we will not modify the item from the manufacturers intended specifications. We have verified with the manufacturer that the item is at 100% manufacturer standards Sharon M***Coleman Furniture

***We understand the customer is upset in regards to having to wait for the refund he was expecting. However, the customer has initiated a chargeback (dispute) with their credit card for this transaction. Since that has happened the funds for this have been frozen and we cannot
refund the customer. The customer has been advised of this.Sharon M***Coleman Furniture

***There is one last piece of material we need to complete the repair. We have reached out to the manufacturer, Ashley to see if they can expedite it and once they have that answer our manager will be speaking to the customer to ensure that the tech date has been scheduled
Compensation will be provided.Sharon M***Coleman Furniture

***Coleman Furniture wants to resolve this issue for the customer and understands they are frustrated. We have been in contact with the customer and have advised her that we are working with the manufacturer to get this resolved. The needed parts for the delivery company to get this resolved are being sent and the customer will not have to do anything except receive delivery of their order. We have advised the customer that we will compensate them in the amount of $for the delay in getting their chair. The chairs came in a package of and cost the customer $for both so we are already compensating well over 10% for the item that had an issue. The most we would compensate the customer is $ Sharon M***Coleman Furniture

***Coleman Furniture understands that the customer is frustrated in regards to their delivery and the issue they are describingHowever, all of our customers are asked to sign their delivery paperwork indication any issues. The customer signed the delivery paperwork and only indicated issues with the chairs. As such, as as the customer did not mention any issues with the table top in our multiple conversations or correspondence with her until months after the delivery we are unable to address any issues the customer has found at this time.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
What good is a coupon I can’t use? I’m done with this company but other customers should be aware of their business practices!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture regrets any issues that occurred with this customer's orderThe customer had received the furniture and opted to return the furniture due to being dissatisfied with the furnitureAs a gesture of customer service, Coleman Furniture had modified and lowered the
corresponding return fees that the customer would have been responsible to pay forThe customer responded via email on 5/*/that they were accepting the modified return fees and that Coleman Furniture could proceed with processing the return. Sharon M***Coleman Furniture

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Coleman Furniture recognizes the issue the customer has regarding the re-stocking fee that is being assessed to the orderAs a gesture of customer service, Coleman Furniture would like to absorb $of the re-stocking fee that was assessed to the accountThe customer would only be
responsible for $of the applied restocking feeSharon M***Coleman Furniture

***Customer received delivery and signed delivery paperwork stating that all items had been inspected in perfect condition days later the customer called and advised that item was damaged on the back edge. The pictures customer sent show knocks or marks. We have
purchased a replacement in/out back part as a courtesy, and are not charging the customer for this piece. Customer would be responsible for installationHad this been notated on the proof of delivery, the delivery company would resolve - but once it was signed for in inspected and perfect condition, we are limited to sending out replacement parts*** ***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer as I have stated many times before the quality of the chair is poorThe wood cracked and fell apart and all they did was replace it with the same cheap woodThe quality of the chair is not up to standardWhen the Caster fell off after the wood broke it already scratched my brand new hardwood floorI did not ask them to pay to fix my floor however I do not want replacement parts that are the same poor quality as the chair itselfI spent almost $8,there in furniture and all I asked is a refund on one chair that was very very poor qualityThey just bully you until you go away and I'm not going to go away I want a refund I spent $on a chair that's not even worth
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture makes every effort to address and resolve all warranty related claims that are submittedThe customer's warranty claim was reviewed and the images along with the supporting details were sent to the manufacturer for further reviewThe manufacturer had determined that the
issues were not a manufacturer defect but the natural look of the furniture as a result of the natural look and make of the furnitureColeman Furniture will be happy to refund the customer for the $service fee the customer incurred during the initial visit from a technician. Sharon M***Coleman Furniture

***Coleman Furniture realizes the customer is frustrated, however we stand behind our warranty program. The customer originally contacted us August **, which is a year and a half after the delivery of their item and indicated to us that the mattress was experiencing issues. As
the mattress was covered under the warranty program we sent the customer warranty instructions and a form to fill out and return. The customer returned the completed form to us which indicates that if an item is covered under warranty and warrants replacement the customer is responsible for shipping costs. On August **, we advised the customer that we would need the shipping costs paid before we could order the item. At that time the customer advised he did not want to proceed We have had no information regarding the other issues the customer has identified. We will honor the warranty for the mattress once the customer pays the shipping costs.Sharon M***Coleman Furniture

***Coleman Furniture understands the customer is upset, however, we want to resolve this issue for the customer and have ordered repalcemetn rails for the customer as the original rails were sent incorrectly by the manufacturerThe customers order will be delivered and completed and we will compensate the customer $for the delay If the customer wants to return the order fees will be assessed. When customers place their orders they agree to our terms and conditions which indicates they let Coleman Furniture resolve any issues that arise. We have laid out a plan to resolve this issue for the customer and are offering to compensate the customer for the experience he has had.Sharon M***Coleman Furniture