Smitty's Restaurants

***Coleman Furniture understands that the customer is unhappy with order he has received. However, the customer signed our delivery paperwork indicating that the items were received, inspected and found to be in good condition. Customer called a week later advising that there were
issues with his items. We advised that since items were received in good condition we were only able to send parts if available to resolve his issue. We have sent a furniture marker touch up kit to the customer to resolve the issues he advised We have addressed this issue for the customer and will not be replacing the items as they were delivered to the customer in 100% condition.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
No one from Coleman Furniture has contacted me to confirm when I will be receiving the complete entertainment set that I have ordered months ago; however, Coleman furniture company has already charged my credit card $6,for this setThey need to send me the complete set or refund me my money
Thanks!***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

***We have been in contact with this customer regularly regarding their order and customer has also been updated via e-mail continuously. Last email to customer was Friday 9/**/15, updating him regarding the technician that will be contacting him to schedule his tech date. Our
manager has been involved in keeping this customer up to date and has provided customer with her direct contact information. We have also advised the customer that we will be compensating him in the amount of $500.00.We are committed to resolving this issue.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company provided a lack of follow up with their responses regarding the return of the couchI have email chains to provide from when I contacted the company originally to when they finally called to say they were coming to pick up the couch and they range over a months timeThe company has no wiggle room when applying charges yet has no follow up or customer service to support their needsI would have been happy to oblige if the company had communicated properly and considering I called to return the couch the DAY OF receiving it, they should have arranged for quick pick up, without additional fees.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

MadelineColeman Furniture makes every effort to ensure the customer is kept abreast of all information pertaining to their orderOn 1/**/17, when the customer placed the order, the customer was advised that the order would have an extensive lead time, On 6/*/the customer was contacted and
advised that the order would be shipping shortly from the manufacturerOn 6/**/17, the customer will be called to provide them with a further update. Sharon M***Coleman Furniture

***Coleman Furniture understands that the customer is frustrated in regards to their order. The needed part was ordered from the manufacturer and top could and would be restored to 100% manufacturer standards as per the terms and conditions that the customer agreed to when they placed
their order. As the customer did not want that to happen they were refunded minus fees.Sharon M***Coleman Furniture

*** Happy New Year - This delivery took place on 12/** and customer received all items in perfect condition.Wishing all a great day.Sharon M***Coleman Furniture

***The customer received their order and the original headboard had white discoloration on it. A replacement was sent from the manufacturer as the item did not meet manufacturer standards. The replacement headboard was sent to the customer and the customer reported what looked like
excess glue on the headboard of the item. A tech was sent to address the issue. We received additional pictures from the customer and technician and after further investigation it was determined that what the customer was seeing and wanted addressed were intentional markings created by the manufacturer. We advised the customer of such and sent a high resolution image to the customer to view. Coleman Furniture's website displays the item and the intentional markings can be seen on the website as well. A replacement item would have the same intentional manufacturer created markings on itWe are able to offer additional compensation if this will satisfy the customer's claim at this time.Sharon M***Coleman Furniture

Dear *** (spelled correctly, unlike Coleman Furniture's response) at the Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
1- The business has YET AGAIN failed to respond to our original charge, that there was NO bill of laden presented to my husband, just a blank screen on the electronic (paperless) signature equipment, which the driver pushed his way, without presenting any formal language WHATSOEVER to him (my husband believes this may have been intentional, as they themselves were aware of the damage-- they PHOTOGRAPHED IT-- MORE PROOF that the COMPANY, which claims perfect condition yet HAS THE EVIDENCE THAT DEFINITIVELY says the CONTRARY).2- Even if the signature screen WAS as shown in company's attachment (which we believe to be fabricated), said company's supposed bill of laden (language that did NOT appear on the BLANK screen my husband was asked to sign) is INSUFFICIENT as shown b/c: a) there's NO INDICATION that it IS a bill of laden; b) what was presented by the company via the attachment IN NO WAY describes or details the product ordered, as is standard for a bill of laden3- No consumer would be aware of what they're signing (for eg, I ordered the piece, and my husband received it), as there are NO TERMS or explanations on the apparatus used to collect one's signature, thus making the signature NULL and VOID.4- Company has YET AGAIN failed to address our request that Coleman GUARANTEES RETURNS within days, yet INTENTIONALLY ignored our requests until after the days (three of which were over the Jewish holiday)Please see attached print screen from their website. The company has failed to respond to our original complaints: 1) FABRICATED / INSUFFICIENT bill of laden; 2) ignoring our IMMEDIATE (well within 5-day limit) requests to RETURN the item; Additionally, and far worse, instead of producing documentation THEY POSSESS in which damage is demonstrated via photographic evidence, the company instead has lied to the customer AND to the Revdex.com claiming the furniture is in "perfect" condition when the company knows-- with solid proof-- that this is NOT so
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My finance company has filed a dispute with Coleman Furniture on my behalf I just spoke with them today and they told me that Coleman Furniture has until October **, to respond to them about my dispute However, I would like to request additional time to respond to Coleman's email response to me/Revdex.com, dated October 3, since an answer is due from them to my finance company by October **, 2013.Second: I am not owed the amount of $at this point since my purchase was being financed and so far I have only made a down payment of $to Coleman Furniture My monthly payments were stopped once I filed the dispute, so no other payments have yet been made pending the dispute decision However, if Coleman Furniture has been paid the full amount of my loan by my finance company then the balance of the loan is owed to them.Third: I would most likely be agreeable to donating this merchandise to a charity and obtaining a receipt, however, I live in a remote rural area where it is very unlikely that I would be able to locate a charity that will pick up...and I have no resources that will allow me to deliver to themSince nothing was stated about how the furniture would be delivered or picked up I would need to know that Coleman Furniture would arrange and pay for the pickup and delivery to such a charity.I am agreeable to donating the merchandise to a charity provided Coleman Furniture is agreeable to pay for the pickup and delivery to such charity It may be possible that a charity would be willing to pick up the merchandise, however, I have not yet been able to locate one that will pick up in my area In addition, I am in agreement as long as I do not incur any expense and provided I suffer no financial losses to my credit history.If Coleman Furniture does not respond to my finance company by October **, and/or additional time is not allowed for my response, then I would like an email from Coleman Furniture that they are agreeable to my terms for them to pay for pickup, delivery charges to a charity and that I will not incur any further financial expense, nor suffer any repercussions to my credit history Once I receive notification of acceptance of my terms by Coleman Furniture then I will accept their Business response via your Revdex.com email system (unless of course their agreement with my finance company (by October **) is to just pick up the furniture at their expense, dispose of as they wish and release me from any financial or credit losses
Sincerely,
*** ***

***When a customer places an order online they are responsible for all dimensions and the dimensions of each item are clearly indicated on our website. Upon arriving at the customers home our professional delivery personal were able to determine that the curvature and overhang for the
customers stairs would not allow the item to be successfully delivered without damage to the item At that time the customer was given the option to sign a release of liability waiver that would enable the delivery personnel to attempt to deliver under those conditions We advised the customer that he could accept delivery and bring into his home himself, however, if he was not able to accept delivery and cancelled his order then fees would be assessed as he is responsible for the dimensions and ensuring the items he purchases are able to fit into his home.Sharon M***Coleman Furniture

***We apologize for the issues with this order. Parts have been ordered from the manufacturer Coaster Furniture for the TV stand. Per the parts department, they will be shipping to her via *** very soon. Customer was advised of this earlier today The Ashley items have
an expected load date of 6/**/15 and we advised customer of that today as well *** ***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Once again the business has indicated they are allegedly absorbing the cost of the desk even though they have stated in writing which I am attaching that the manufacturer is paying for the desk which was defectiveIn addition the manufacturer is headquartered in California and Coleman is in New YorkThe actual cost of shipping to Coleman which they allege the manufacturer is going to pay (see attached correspondence) would be greater than the cost to ship directly to Wyoming where I resideThe cost they are charging, which they claim is the actual cost, is not reasonableIt is more than 33% of the cost of the deskThe manufacturer should be absorbing any costs for shipping since the item is defectiveThis is standard business practice for most businessesWhy would the consumer be responsible for assuming the costs of replacing a defective item? The more important point to be made here is Coleman's representative is alleging they are absorbing the cost of replacing the desk and that is based upon the attached correspondence from them (P.O.) which indicates the manufacturer has approved replacement of the desk and the manufacturer is paying to send the replacement desk to them (Colman's representatives written correspondence)
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me (meaning I will receive a full refund for the entire purchase value of the mattress minus $for the restocking fee.) Please let me know any steps that I need to take to notify the business / otherwise effectuate receipt of this refund
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# *** and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I agree to Coleman Furniture's proposed resolution, meaning I will receive the full value of the product ($1,000) minus the $restocking fee, coming to approximately $
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture understands the customer is frustrated in regards to this issue. As the delivery of this item was signed for indicating there were no issues we are not able to assist as previously noted. As a gesture of good will we will compensate the customer $for the issue they have experienced.Sharon M***Coleman Furniture

***Coleman Furniture has had numerous conversations with this customer in an effort to resolve this matterThe customer has advised that she had spoken with a customer service agent who had advised her of the measurements which shethen used in turn as a basis for ordering the furniture
Coleman Furniture had researched and subsequently listened to all verbal correspondence between Coleman Furniture and the customerDuring the conversation, there was no conversation regarding the measurements or dimensions of the furnitureColeman Furniture had requested that the customer provide the origin number from where any other additional conversations would have transpired and Coleman Furniture would be happy to look into those additional callsLastly, the customer was advised that after reviewing the website regarding the particular item in question, it was explained that the measurements that are listed on the website are indeed correct and this is supported by the schematics list for this particular item. Sharon M***Coleman Furniture

***This customer also disputed this order.Customer placed the order online and then called and spoke to one of our sales people regarding his order, and they went over in detail what the customer ordered and the dimensions. The online description for what the customer ordered does not
indicate it is a platform bed nor did they advise it was a platform bed Customer never advised that there were issues on the foot board nor any flaking issuesThe problem seemed to be that they had a dislike to the height of the bedThey advised us of this in writing correspondence when contacting our company, The last chargeback was submitted on 2/**/At this time we need to wait for the outcome of the chargeback - as all payments have so far been reversed at this time. Sharon M*** Coleman Furniture

***This order - ** *** is set to ship from the manufacturer out tomorrow and be at the local delivery company by the end of this weekWe will put a rush on the order - to get it to the customer as quickly as possible. *** ***Coleman Furniture