Smitty's Restaurants

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Several times I’ve asked Coleman Furniture to forward documentation that supports the manufacturer’s Up to 100% standard and the Marketing Specialist contact information. To date, I’ve not received either. Considering Coleman’s $offer for frustration, I’m requesting Coleman to consider an additional $for the blemished sections along with scheduling a re-install date. If agreeable, would like to see the $credit/refund before scheduling the reinstall.*** ***Answer Here]
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Sincerely,
*** ***

***Coleman Furniture has placed an order with the manufacturer for a replacement dresser. The dresser is is shipping from the manufacturer and will be delivered to the customer as soon as it arrives at the local delivery company.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Hello, I am declining this response as there is no resolution to the issue statedAt the time of delivery, several defects, including the wobbly legs were mentioned to the delivery companyThe statement by the business below that the technician fixed the wobbly legs is inaccurate as I performed that work myself as the desk was about to fall overAgain, I reported these issues again, outside of delivery, a day or two after deliveryThe technician identified the desk as defective as did the manufacturerI am happy to proceed with the warranty process but will not be held accountable for any shipping costs to replace a desk that arrived defectiveI will consider $in compensation to keep the desk and close this matter.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture understands that the customer is frustrated. We understand that the item was packaged incorrectly by the manufacturer and that the customer has an incomplete bed set. We have reached out to the manufacture and the correct item has been sent to the
customer. The customer is scheduled for delivery of the correct items for 10/*/16.Sharon M***Coleman Furniture

***Coleman Furniture understands that this customer is unhappy with the order process. However, we stand behind how this order was handled.Customer placed their order online on July *, and at that time was advised of a 4-week shipping date from the manufacturer. Customer was again notified on July **, of an estimated ship date of 7/**/16. At that time the customer did not advise us of a wish to cancel their item. As per our terms and conditions that the customer agreed to at the time they placed their order, they are unable to cancel their order after their item has shipped without paying feesThe item shipped from the manufacturer to the local delivery company on 7/**/16. Customer was in the routing/ scheduling portion of their order when she contacted us on 8/**/to advise she wanted to cancel her order. As such customer is responsible for cancellation fees.All delivery time frames are estimates and customer is advised that actual delivery time frames may vary depending on route availability.Sharon M***Coleman Furniture

***Coleman Furniture understands the customer is upset and frustrated in regards to their order. Due to the nature of Furniture we never promise customers a guaranteed delivery date when placing their orders. That being said, the customers order is currently at the local delivery
company and is able to be delivered to them. The customer has advised they want to cancel their order instead of accepting delivery and as such there would be fees that are associated with the cancellation. Coleman Furniture will work with the customer to get their item delivered

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:I did receive delivery of the furniture order on May ***The nightstands were correctHowever, The bed was not the proper sizeThe rails that were delivered were for a California King bedI had ordered a King bedI contacted the Coleman representative, Eric T*** immediatelyHe told me to send the entire bed back as it was late in the day and he would not be able to confirm with manufacturer whether only the rails would need to be exchanged It has been weeks since the bed was sent back at Coleman's directionI have not received the replacement Since that time that the bed was originally ordered the bed has been discounted $over Memorial Day from the price I had paidGiven that the night stands had been recieved prior to the sale, I am willing to accept only the difference in the price of the bedI would request this as a refundIncidentally the $that I had allegidly refused was not a refund but a Coupon for store credit towards a future purchase.
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Sincerely,
*** ***

***This customer has initiated a credit card dispute and the dispute is still being reviewed by merchant services at this time.Customer noted on delivery paperwork that there was an issue with delivery. Customer was offered $to keep furniture as is and refused that
offer. We have also advised customer that we will send a technician to his home to address any and all issues and customer does not want that to happen either. Customer is refusing to work with us and only wants the item returned for full creditAs items have shipped, we would like to have issues resolved, and have delivery take place - as well as offer additional compensationThose are the options at this time.Sharon M***Coleman Furniture

***Coleman Furniture understands the customers frustration and wants to get this issue resolved . The customer ordered a living room set. The manufacturer inadvertently sent and incorrect item. This was caught during delivery and customer was advised she could keep the out
of correct items in her home and the 3rd would be delivered to her as soon as we received the correct item from the manufacturer. Customer was concerned about the color matching and dye lot issues and we assured the customer that the items would be of the same color dye lot and there would be no color mismatching - customer refused to accept her delivery and refused to wait for the correct piece to be sent - as such - with a cancellation of her order fees would be assessed We can deliver the items to the customer - including the correct item she wants if she would like to accept her delivery. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
A refund was promised, in full on July *, I have yet to receive this refundOnce refund is issued, I will be satisfied
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture understands that the customer is frustrated in regards to this order. The customer was advised that their order could be fulfilled and delivered to them. However, the customer would not accept re-delivery. The customer advised she wanted to cancel the
order and she was advised of the fees associated with cancelling her order which includes cancellation fees and shipping fees. As a courtesy we waived the shipping fee and only charged the cancellation fee. The customer agreed t\o this in writing and was refunded. Coleman Furniture will not be refunding any further fees.Sharon M***Coleman Furniture

***,The order is at the local delivery company, Fidelitone Delivery, and they will be coordinating delivery for this customerOur scheduling supervisor Lori Crawn will be reaching out to the customer as well, to ensure that this is all handled quicklyLori will be able to work with customer regarding compensation as well on this order
*** ***Coleman Furniture

***Coleman Furniture has diligently tried t work with this customer. However, there are no actual issues with this furniture and all issues are a matter of customer preference.Manufacturer standards means that the item is as advertised intended per the manufacturer description as provided by the manufacturer and listed on our website.It also means the item is free of any defects or damages caused by the delivery company during delivery.Coleman Furniture, as an online retailer does not have any warehouses. We work with multiple delivery partners across the country and contract local deliveries to our customers through them.Coleman Furniture has addressed all issues that the customers items were delivered with, however we can not continue to address additional issues that the customer finds as these were not noted or present at time of delivery The customers items are leather, and as such will have all the characteristics associated with it, such as wrinkles. As leather is made from animal hide and not a manufactured product there will always be slight variations in the texture of each separate piece as different hides are used. However, all dye lots are identical and items are the same color/ polishing match.Coleman Furniture already refunded the customer $for the compensation for the issues the customer had and as as gesture of good will and in an effort to resolve the issue for the customer we would refund an additional $75.00. However, as the item is at 100% manufacturer standards and there are no additional repairs or restorations to address we would not alter the item from how the manufacturer intended. Sharon M***
*** ***

*** Happy New Year - This delivery took place on 12/** and customer received all items in perfect condition.Wishing all a great day.Sharon M***Coleman Furniture

***Coleman Furniture has made every attempt to resolve this issue for the customer, We are unable to refund the cancellation fees as customer agreed to them when the order was placed and was once again advised of them when she cancelled her orderIf customer wants delivery on the order, we would need customer's agreement to be billed the refunded amount, and delivery can then be arranged. Sharon M***Coleman Furniture

***Coleman Furniture understands the customer is frustrated. However, our warranty program is clearly laid out on our website for customers to be aware of. We are willing to work with the customer to resolve this issue. Even though our warranty program indicates that the
customer is responsible for finding a certified technician and then will be reimbursed up to the allotted repair amount we have reached out to a technician and he will be contacting the customer to schedule a date to restore the item. We will work with the customer through our warranty program to resolve this issue however we will not be issuing a refund Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I did accept their option to wait for another bed to be delivered because they were not able to give me an estimate of the delivery time and within that time, I just ordered another bed, which arrived quickly and without any problems unlike what I had to deal with with Coleman Firniture
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Yes, we have filed a dispute with credit card company Yes, they offered us $compensation, but only after we filed a dispute We were told they would send someone out to fix the problem but after waiting for this person for a very long time we decided to file a dispute Coleman furniture told us that within 24-hours a person would contact us to come look over the problem, but yet weeks went by and nothing We finally filed a dispute and at that time were told they would only send someone out if we cancelled our dispute The entire process should have been avoided if we were able to send back the product on day of delivery as instructed We were told ,"no" when we tried to send a damaged product back We followed their instructions by calling there phone number on day of delivery if there was and issue and also tried sending it back that day Finally, when told no, we wrote on the contract damaged goods Why would we want to keep damaged goods???Thanks,** *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman understands that the customer is unhappy about the issues that arose at the time of their delivery. All items are inspected when they arrive at the local warehouse and are then delivered to the customer. Unfortunately there are sometimes issue that occur during delivery
that may make the item become damaged. Due to this Coleman Furniture has procedures to rectify any such possibilities. During the check out process all customers must agree to these conditions and policies by agreeing to our terms and conditions.Coleman Furniture has sent all the necessary parts to rectify the customers issues to their home and a certified technician has been to the customers home to completely resolve the issues. Coleman Furniture has verified with the certified technician and the manufacturer that the item is at 100% manufacturer standards. The technician has had to revisit the customer multiple times as the customer has been unhappy with the restoration and continues to find fault even when the items are verified to be at 100%. The customer has to understand that as leather items are created from the hide of an animal they are never 100% identical, and as such there are always slight variations Due to the customer having this issue Coleman Furniture has compensated the customer in the amount of $after their items were verified to be restored to 100% manufacturer standards and at the time we did that customer was OK with that resolution. Sharon M*** ***

***Coleman furniture sympathizes with the customers frustration. However, we have we contacted the delivery company that the item was shipped to and delivered to the customer from and they have had no instances of any infestations or occurrences of Bed Bugs prior to or since this customers items were in that location. We also did a general customer survey of orders that where in the warehouse while the customers order was there and found no other instances of this type of issue. We also reached out to the manufacturer and they advised that they have had no occurrences either As such Coleman Furniture will not be able to accept responsibility for what has occurred Sharon M***Coleman Furniture