Smitty's Restaurants

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I disagree with Coleman Furniture's replyPlease refer to my complaint for more detailsAround January *, Virginia Deer of Coleman Furniture told me clearly delivery was scheduled for February ** and that I'd be contacted via email prior to finalize a time for February ** deliveryBut they NEVER emailed me--yet again! All told, it took about a half year after I've paid in full to receive the sofa--it's way, way, way too long by any standardThe case is NOT closed until I have received another $compensation for repeated, major delays and loss of use--including, but not limited to the entire holiday season in December,
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Sincerely,
*** ***

***Coleman Furniture would like to help address the issues that the customer has brought to our attentionColeman Furniture has offered to source and schedule a technician to resolve the issues the customer has expressedThe Jayron sectional has the cushion backs and arms that are 100%
leather, the remainder of the sectional is comprised of a combination of polyester and pvcPlease note, this description is clearly indicated via the Coleman Furniture siteIf the customer decides to allow Coleman Furniture to source a technician, we will be happy to proceed with ordering the necessary parts and scheduling the technician. Sharon M***Coleman Furniture

***Coleman Furniture understands that the customer is frustrated. However, all of our dimensions are clearly listed on our website. When customer placed their order the exact dimensions were listed for the chair. As such, Coleman Furniture can not be responsible if the
customer is unhappy with the dimensions.Sharon M***Coleman Furniture

***Coleman Furniture has made arrangements for a certified furniture technician to assess and restore the issues related to the ottoman and couchThe scheduling and cost of the technician is being absorbed by Coleman Furniture.Sharon M***Coleman Furniture

***Coleman Furniture wants to make sure we address any damages or defects our customers have with their furniture. We have done that in this case. The issue that the customer keeps referring to are customer preference issues and not defects or damages. As such Coleman Furniture will not be addressing any further concerns.Sharon M***Coleman Furniture

***Coleman Furniture has been actively been working with this customer in an effort to have this matter fairly resolvedOn 8/**/Coleman Furniture had requested that the customer provide the corresponding video that the customer had advised they had which would further demonstrate the
issues with the chairOnce the customer provides this video, Coleman Furniture will be happy to further look into this matter and work towards a fair and equitable resolution.Sharon M***Coleman Furniture

***Coleman Furniture understands the customers frustration regarding their order. We have spoken to the customer and the delivery of her items has been scheduled. We have also advised the customer that we will refund her in the amount of $as compensation for the delays in her
delivery.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
A response from the manufacture shouldn't take this longFrom the first complaint to this company about the defect they was informed that the cut was off and the cut still remains off from the second product I received How much longer should I continue to wait? It's been about a week now I've sent pictures, had a professional come out and assist and the problem at hand still remain the same As a customer I believe Coleman Furniture should refund my money, pay for shipping if they want the product back or consider this a loss and refund Affirm Finance their monies and have Affirm close my account out as paid in full I will then be willing to find someone local or near by with the hopes of getting this table fixed
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***The initial delivery could not be completed as the sofa did not fit up the stair cases that customer had in buildingWe have since resolved the issue (7-**-15), and customer should now have the sofa issue completed.Sharon M***Coleman Furniture

***By now the refund should have postedWe refunded it on our end, and it needs to be posted by customer's bank========= SECURITY STATEMENT ==========It is not recommended that you ship product(s) or otherwise grant services relying solely upon this e-mail receipt.========= GENERAL INFORMATION =========*** * *** *** *** ***
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*** *** ***============== Line Items ============================ RESULTS ==============Response : This transaction has been approved.Auth Code :Transaction ID : ***Address Verification : AVS Not Applicable==== CUSTOMER BILLING INFORMATION ===*** ** * ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have never ordered any partial furniture from Coleman Furniture when they took my payment over the phoneSo, if they do not have the complete set, I need to cancel the order and get my full refund back $6,to purchase from some where else.Thanks!***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Coleman has again misrepresented the situation and the amount is still in dispute with the credit card company Coleman issued a partial refund despite my advising them that I would be disputing the charge and to not issue me the refund Coleman represented to the credit card company that a refund for the item was issued, however, that is not 100% accurate Furthermore, Coleman furniture again misrepresented the reality of the situation to the credit card company by telling the credit card company that I failed to appear on the date of the delivery in an effort to get a resolution in their favor I have coordinated with Bank of America to place the outstanding balance for the cost of the couch back in dispute based on additional evidence presented I did not reach out to Coleman furniture prior to the purchase of the couch to confirm the dimensions because I assumed, incorrectly, that the representations made regarding the size of the couch on the website would be correct and that the dimensions would not need to be confirmed pre-purchase Additionally, I trusted that the company would retain a reliable and competent delivery company who would make a good faith effort to deliver the purchased furniture Instead no good faith effort was made to deliver the furniture as the company arrived, was on site for minutes, made no effort to move/maneuver the couch into the home, and left quickly before allowing me to call the furniture company to work something out The couch purchased was the exact same size as the couch previously in the home (down to the inch) which was moved into the home by professional, competent, and reliable movers There is no explanation as to why Coleman could not have delivered the purchased couch other than to keep over 50% of the purchase price while alleging that it is the "purchasers responsibility" to ensure that the couch is delivered even when using an incompetent delivery service who made no effort to deliver the product
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becauseThe suggested resolution is to replace the footboardThe missing piece is not on the footboardAt 5/delivery of bed (headboard, footboard, two side slats), two nightstands and one dresser; the entire bed was rejected due to a crack in footboardHowever, when the bed was returned 6/**, the footboard was adequately repairedThe issue I reported since 6/** was the interior portion of the headboard proximal to the slat missing with nails sticking out.When standing at the foot of the bed facing the headboard, the missing piece is located on the left foot of the headboardIf the headboard can be replaced and delivered, I will absolutely accept a resolution.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***We apologize for the issues regarding this orderWe would like to offer the customer 50% off the order because of the discrepancy to keep the bed as isWhile we understand that this will not perfect the situation, we do hope that this resolution will be acceptable for the customerIt is a
significant discount that we will cover if this is acceptable to the customer.Sharon M***Coleman Furniture

***Coleman Furniture has been speaking with this customer in an effort to have this matterAs per the written confirmation from the customer, they had agreed with Coleman Furniture to accept the partial delivery now and when the additional items come in they would be delivered as well.
If the customer has opted to receive a complete delivery in lieu of receiving the new entertainment center now and the book cases when they arrive at the local hub, Coleman Furniture will be happy to make that accommodation.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedHowever, I have no intention to ever use this business again given my poor experience with them
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am not satisfiedNo satisfactory response receivedReviews of this company reflect their poor business practices and lack of customer supportI am not the only one dissatisfied with this companyColeman’s lack of a reasonable response is the norm for this poorly run company
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This issue has nothing to do with the type of fabric, meaning micro suede that is sensitive to the touch What you sent us has two completely different fabric types One fabric is dark brown with a very deep pebbled texture The piece on the far right is completely smooth and is several shades lighter The pieces don't match, don't go together, and furthermore it looks used This isn't a situation where we are requesting a replacement simply because we don't like the furniture The piece in question looks so absolutely horrible that it needs to be replaced and Coleman should honor our request, as we never would've purchased the item if we had know it would be sent to us like this This issue, in addition to the major issue with the random filling of the back cushions and the creaking frame, should be covered under Ashley Furnitures warranty (which I've verified by reading through the warranty myself) We are fully and completely aware of the nature of micro suede fabric I will remind you again that this isn't the issue whatsoever We are still requesting that the piece be covered under warranty, which it should be And that the piece be replaced at no charge to us We should not be penalized because we received furniture that is defectiveAt this time we are also requesting proof that Coleman has in fact contacted Ashley Furniture and what Ashley's exact response was In addition to a contact name at Ashley that we can call
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Previously, I had been told by Coleman's that my bookcase was located at *** ***, but my desk was not When I requested that Coleman's go ahead and have my bookcase delivered while they were working on the status of my desk, I was told they could not do so I have been receiving erroneous information from Coleman's throughout this entire process At this point, I do not trust this company I just want a full refund of my money Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture spoke with the customer on 10/**/17 to advise him that his two bookcases are scheduled to arrive at the delivery hub on 10/**/Once the bookcases are inspected by the delivery hub the customer will be scheduled for the delivery of his entire orderThe customer had advised he was satisfied with this update. Sharon M***Coleman Furniture