Smitty's Restaurants

*** Customer has disputed her order and it was resolved in our favor Customer notified us that items were damaged during delivery. Items were left in customers home. Customer agreed to allow us to pick up the items, restore them at the hub and return to her. Customer then disputed her order and would not allow us to re-deliver. Items have been fully restored. Customer will not accept fully restored itemsCustomer indicated areas that she said were not up to 100% manufacturer specificationsWe have assured that item is in fact fully restoredWe have supplied the customer with pictures depicting the areas that she had concerns with and verified that items are at 100%All items are at the local delivery company and no outside service technician has been in to inspect the itemAll items are at the delivery warehouse and ready to be deliveredAs customer will not accept delivery her order was considered cancelled as she was advised and refunded minus feesThe total amount paid was $and the total charges are $and customer was refunded int he amount of $558.25.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
***, I’ve gone around and around with Coleman Furniture since JulyThey refuse to honor my request, and in my opinion, practice extremely poor customer service and business practicesAt this point, there is nothing else I can say or do to persuade them otherwise, to stand by the first line of their return policy stating “Customer satisfaction is our top priority.” They obviously don’t actually practice thatIs there anything Revdex.com can do or will do at this point? Not sure the role of Revdex.com in this type of situation.Thank you!*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture understands the customer is frustrated in regards to their order. However, we have thoroughly inspected the item and verified that the item is at 100%. Manufacturers do not routinely finish the insides of drawers. If the customer wishes to cancel their
order then there are fees that will be assessed. Those fees are listed in our terms and conditions that all customers must agree to when they place their order. We are working with the customer to resolver all their issues and will continue to do so,.Sharon M*** Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The site where the terms and conditions appear had an error code every time we tried to look it up Also, they would not work with us per the delivery company manager She simply told us nothing could be done The fact that we never received the items and cannot take a sick day from work to wait for furniture is not accommodating to paying customers Lastly, the business did not call me back after the manager said they would They also cancelled my order without my consent We were still deciding on if we could have someone wait at our house but found they cancelled it without verifying with us by phone
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** Customer placed order in June and received order August 2014.
Customer was aware of delivery time frame and had no issue with it at
that time. Customer refused delivery of her dining room set as the
table was damaged on 8/* - we advised the customer we were ordering replacement and would update her
with an ETA. On 9/* customer would not accept re-delivery. Customer
initiated a dispute and the dispute was settled in our favor. Customer
does not want to accept delivery. We have advised customer of
cancellation fees and customer does not want to accept the fees. Sharon M***Coleman Furniture

***Coleman Furniture has spoken to this customer on numerous occasions in an effort to have this matter resolved. The customer had accepted the delivery without indicating any issues nor calling Coleman Furniture at the time of deliveryIn speaking with the customer, an offer was made to
send a part and an increased allotment totaling $towards finding a technician to address the matterThe customer declined both offers that were made. If the customer opts to accept this offer, Coleman Furniture will be happy to proceed with mailing the necessary part and allotting the $towards resolving the matter.Sharon M***Coleman Furniture

***Coleman Furniture makes every effort to ensure the information that is available via the Coleman Furniture web site is clear and preciseColeman Furniture also has available sales team representatives to answer any and all questions that arise from customers. Coleman would like the
opportunity to work with this customer towards selecting furniture and placing an order with Coleman Furniture.com.Sharon M***Coleman Furniture

***Coleman Furniture has been actively working with this customer to determine a fair and equitable resolution to all parties involvedThe items for this order have restored up to 100% manufacturer standardsThe customer has agreed to accept delivery of this furnitureThe delivery has been
scheduled for 6/**/17Sharon M***Coleman Furniture

***Coleman Furniture understands that the customer is upset. However, our website clearly states the measurements for the item in questionIt clearly states the individual measurements for each piece of the sectional so the customer has the ability to ensure the item will fit into the
home. Our website also states to measure the entry way for the item. As the item was not able to fir into the customers home, the item was refunded minus fees and those fees are valid.Sharon M***Coleman Furniture

***Coleman has addressed this issue for the customer and a price adjustment has been made as she requested.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[You have breached the contract by not delivering the bed by July **,as was stated by your representative over the phoneYou have no rights to keep 25% restocking feeI will be seeking compensation through court.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture understands the customer is upset, however, we want to resolve this issue for the customer and have ordered replacement rails that have shipped from the manufacturer. The customers order will be delivered and completed and we will compensate the customer
$for the delay If the customer wants to return the order fees will be assessed. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
YES Felice called me yesterday 10-**-at 3:PM and YES they are supposed to sending the mirror and all attachments, I have the mirror and the attachments that came with the mirror, my hope, is when they send the new mirror it will have more attachments then what I already have. as noted in the email here on Sept **, --email: Felice Collazo (Coleman Furniture)Sep 14, 12:PM EDTDear Ms Marsh,As a follow up to my earlier voicemail..I have the manufacturer sending you the corresponding bars and hardware which will allow the mirror to be attached to the dresserOnce I have the tracking I will provide that information to you and then we will proceed with scheduling a technician to install the mirror.Felice CollazoDirector of OperationsColeman Furniture Group516-282-3095 I was supposed to have parts sent to me, and they were not sent, I did leave messages and sent emails to Felice and never heard back, until yesterday AFTER I sent a message to Revdex.com. So I can NOT be satisfied UNTIL the mirror has been installed correctly. this should not have taken months already and still do not have what is needed. This complaint is NOT resolved in anyway, I have been told MANY times that SOMETHING is being done and quite frankly BEFORE Felice, Candyce said NOTHING can be done except hang the mirror on the wall. TOO much effort on my part to get something I already PAID FOR.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
Vikki Marsh

***Coleman Furniture understands the customer is frustrated. However, our warranty program is clearly laid out on our website for customers to be aware of. We are willing to work with the customer to resolve this issue. Even though our warranty program indicates that the
customer is responsible for finding a certified technician and then will be reimbursed up to the allotted repair amount we have reached out to a technician and he will be contacting the customer to schedule a date to restore the item. We will work with the customer through our warranty program to resolve this issue however we will not be issuing a refund Sharon M***Coleman Furniture

***We have re-ordered the parts for this customer - once they arrive we will send a tech.Parts were originally sent from *** on 4/*/via *** ** and delivered to customer on 4/*/15.We ordered Complete in/out back and RAF in/out arm for the recliner.Sharon M***Coleman FurnitureEric is re-ordering the parts for this customer - once they arrive we will send a tech.Parts were originally sent from Ashley on 4/3/via Fed Ex and delivered to customer on 4/8/15.We ordered Complete in/out back and RAF in/out arm for the reclinerEric is re-ordering the parts for this customer - once they arrive we will send a tech.Parts were originally sent from Ashley on 4/3/via Fed Ex and delivered to customer on 4/8/15.We ordered Complete in/out back and RAF in/out arm for the recliner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Same response since Dec No one has contacted me as of today, Jan **,2017.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** Coleman Furniture has advised the customer that we will *** ** the slats needed for the bed to her. This will rectify the concerns she had. Customer states she thought the bed came with shelf and dresser underneath because that is what was shown on the
picture. However, our website clearly states Bed shown with Bookcase and Dresser for illustration purpose and Bed only, Bookcase and dresser sold separately. As Coleman Furniture has completed the order for the customer any returns the customer wants to do would be with fees attached as customer was advised. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Don't waive any fees then, but simply assume responsibility as wellPay me the hrs of missed workedAnd the inconvenience of having to wait almost year for you guys to complete an orderI assure you my hrs missed in vain because of Colemans mistakes surpasses $
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is not wear and tearThe couch started falling apart months after purchase, it is significantly worseThere is myself, my husband and my just turned yr old who sit on these and not even on a daily basisSpecifically the corner piece that is tipping backwards and the seat that is collapsing to the right are seats not even used normally, someone may have sat in those seats a handful of times in this houseThey offered $to repair the armrest that started sinking after months and there is no one that will come and repair for that amountWhen I submitted the complaint about the couch falling apart in Oct, we had the couch for months at that pointCouches shouldn't be falling apart in months.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***