Smitty's Restaurants

***Coleman Furniture has issued a check to the customer for a full refund. It was mailed to the customer at the address we have on file for her and customer has been advised of thisOnce received - this should close out issues. Wishing you a great weekend! Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I will check my email because I know for sure I contacted them before the first year was upNever the less the bed frame and the leather is damaged and has not help us as it should haveIn my warranty clearly states the frame and leather are covered and so is my entire purchaseSo at this time I demand a full replacementAnd just so you know I am pretty positive I have saved emails from Coleman about the mattress back in Like I stated before my warranty does cover this all and what they are saying is a lie I have notified them of all problems the fact is the people that I did speak to at the time are no longer with their company they should keep better records I doAnyway the fact remains I still have an existing warranty and it is all covered so do why did I pay for a warranty if they will not accept itI want a direct replacement sofa bed
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture recognizes the frustration that the customer has experienced pertaining to the order that was deliveredAlthough the issues were not indicated at the time of delivery, in the spirit of partnership, Coleman Furniture would like to allot $towards the customer sourcing
and scheduling a technician to address the issue with the doors needing to be adjustedOnce the customer provide us with an itemized receipt which includes company logo, date the work was performed, service (s) performed and total amount paid, we will be happy to reimburse you.Sharon M***Coleman Furniture

***Coleman Furniture has been corresponding with this customer in an effort to have this matter resolvedColeman has expressed to the customer that the delivery address is considered a remote locale and therefore the delivery hub is only able to deliver to the area on ThursdaysThe customer
has expressed that she works on Thursdays and is not able to accept the delivery on ThursdaysColeman has suggested the customer should make arrangements for a family or friend to be available to accept the delivery which can be scheduled on a ThursdayOnce the customer confirms this information, we will be happy to have the delivery scheduled. Sharon M***Coleman Furniture

***We delivered the item listed all as promisedThis customer initiate a dispute with Paypal and it was resolved in our favor. We have repeatedly offered the customer to donate and we will issue a full refund. Customer will not donate or even speak to us.As you can see, we are making the effort to resolve this for a full refund, but customer will not agree to this. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved The table was delivered todayThank you for your assstance in thus matter.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I feel th something shoud be done as far as keeping merchandise on hand up datedalso be in contact with clients if any snafu's arise such as discontiued parts of a set No fun sleeping on a mattress on the floor for almost a month
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I've thankfully ordered bed from a different company and received the bed quickly All I'm asking for is my cancellation fee back I've seen where it's not that big of deal from the other complaints from coleman .I still feel like they can return my cancellation fee as I told the lady I was cancelling when she ordered replacement part the second time This can go on and on but I'm not wanting a bed that could never show I'm just wanting my cancellation fee back
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The policy of this company says that they ALWAYS assemble big pieces of furniture at their customers' homes.I have received emails from this company asking me to inspect the sofa that is delivered in boxes,and I even asked them in my email how is it possible to inspect it in boxes.I deeply regret that unfortunately ordered this sofa from these dishonest people who first denied the fact that they assemble furniture and tried to make an it from me stating that by assembling they meant placing it into the room of my choice.After that,it was their version that they don't assemble at all,then only some kinds of furniture,and now that it came assembled.By the way,assembling in my place was the main point that I chose this company not knowing that I will deal with fraud and abuse.They are dishonest from the first steps of my dealing with them because they manipulated with financial part of this simple deal.I am expecting AJ Ny respond after their investigation and ready to make my next steps to win because I am right and to warn other people not to use services of very dishonest peop[le
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
Tatyana S***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is NOT satisfactory to me and the matter has NOT been resolved. See attachmentI will not be satisfied until replacement parts have been receivedActions speak louder than words
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I honestly do not understand why the same response is being sent to meWe viewed this response and the last question was how this would be resolvedI have responded to this statement numerous timesRevdex.com can view the history to verify how they are clearly doing what they do best and giving run around feedbackThe last response was how do we resolve and now we are back with this replyI just can't believe this! This is just horrible!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.However, they did not say how they will fix the scratch on the chair, and they did not indicate when I will receive the chair exactly, but I had enough of these people.Please be aware that if things did not happen the way they described, I will file a new complaint
*** ***

*** We are committed to correcting this issue, and as customer confirmed, we are sending over another medic to resolve. Sharon M***Coleman Furniture

***Coleman Furniture will work with the customer within the confines of the warranty program that we have in place. As such Coleman Furniture will replace the sofa that would be covered under the warranty program. However, shipping costs are not covered by the manufacturers warranty and as such would be at the cost to the customer. We have advised the customer of this and will order the replacement once shipping fees are paid.Sharon M***Coleman Furniture

***Coleman Furniture understands that the customer is frustrated in regards to the length of time it has taken the customer to receive her order. However, we have previously updated the customer that there was a delay in shipping her order. If the customer wants to cancel her
order she would have to contact us here at Coleman Furniture and advise us of such and we would discuss that with her. We have reached out to the customer today and left a voice mail asking for a call back to update her so we can move forward.Sharon M***Coleman Furniture

*** This customer placed their order with Matt back in June of 2015. We delivered the item on 7/**/and the customer signed for delivery stating the item had been inspected and was in good conditionWe have had no correspondence with the customer with her advising that
there was a problem with the order until *** when customer called in advising there were issues with the item, we sent customer warranty forms and have not heard back from her as of yet. Customer disputed their transaction with their credit card and the dispute wa resolved in our favor.Guardian Warranty is an extra protection plan that we sell, we do not administer the plan and therefore would not be able to address any issues that the customer is having with them not speak to how they have advised the customer to resolve any issues. Sharon M***Coleman Furniture

***We understand that the customer is unhappy with the delay in regards to receiving his furniture. We have been in touch with the customer today and are actively working with him to resolve the issue he is having.Sharon M***Coleman Furniture

***Coleman Furniture has been actively working with this customer to determine a fair and equitable resolution to all parties involvedThe items for this order have restored up to 100% manufacturer standardsThe customer has agreed to accept delivery of this furnitureThe delivery has been
scheduled for 6/**/17Sharon M***Coleman Furniture

***Unfortunately with parts orders, it can take this amount of time, as many parts are shipped from overseasWe are not charging customer for these parts, even though the manufacturer is billing us for them, but we do need to wait until they become availableAs soon as they are in, we will arrange shipment.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I disagree with the respond of colemanfurniture.com because it's not my impression that the item is supposed to be delivered in boxes and assembled in my home.It's their promise to the customers on their website and in their email to me.I did NOT accept it and there was No delivery on November,*.This terrible attitude and dishonesty started at the beginning of September and is not finished yet.I have emailed to them that I want them to postpond the delivery because my complaint was accepted by NY AJ and this case (including manipulations with the check)is under AJ investigation
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***