Smitty's Restaurants

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This issue has nothing to do with the type of fabric, meaning micro suede that is sensitive to the touch What you sent us has two completely different fabric types One fabric is dark brown with a very deep pebbled texture The piece on the far right is completely smooth and is several shades lighter The pieces don't match, don't go together, and furthermore it looks used This isn't a situation where we are requesting a replacement simply because we don't like the furniture The piece in question looks so absolutely horrible that it needs to be replaced and Coleman should honor our request, as we never would've purchased the item if we had know it would be sent to us like this This issue, in addition to the major issue with the random filling of the back cushions and the creaking frame, should be covered under Ashley Furnitures warranty (which I've verified by reading through the warranty myself) We are fully and completely aware of the nature of micro suede fabric I will remind you again that this isn't the issue whatsoever We are still requesting that the piece be covered under warranty, which it should be And that the piece be replaced at no charge to us We should not be penalized because we received furniture that is defectiveAt this time we are also requesting proof that Coleman has in fact contacted Ashley Furniture and what Ashley's exact response was In addition to a contact name at Ashley that we can call
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I received a follow up call from “Lori ###-###-####” yesterday who I believe is a Customer Service Manager at Coleman Furniture (although Lori did not identify her company in the voice message). Lori states parts have been ordered and to call her once those are received. Then the company will arrange for a repair technician to come to my home to get this taken care of. I hope the proper parts have been ordered. To be clear, these are the needed repairs as I reported to Coleman Furniture via email on 3/**/(the sofa delivery date):FACING THE SOFA FRONTThree tears in the leather on the back right hand side of the sofa.One tear of the leather on the lower bottom left hand corner of the sofa (found when looking for the serial number label).I will call Lori as instructed once the repair parts are received.Again, I will consider my complaint RESOLVED when the repairs are completed to new quality, to my satisfaction (e.g., leather pieces are well matched and repairs are not noticeable) at no cost to me. Sincerely,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This company is refusing to refund a restock fee They offered me a 10% discount on future orders Fool me once shame on you Fool me twice shame on me After my experience with this company I don't understand how they could think a future order would even be an option I am very disappointed to say the least I would have to spend another $with a company I have no faith in in order to break even I will be disputing this with *** once again This is not fair They don't hold inventory they are a drop shipper who doesn't stock any items Why should I pay a restock fee Further Howard M*** confirmed no order was ever even placed Which is probably why they refused to give shipping details Buyers please stay away Even if you have to pay more you will thank yourself because you will have nothing but regrets and time wasted dealing with this company I have spent the last months dealing with this and it has been nothing but frustrating They do not care about customers Too big to fail I beg new buyers to please stay away This company is terrible and should really be reprimanded for the way they treat people
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture has actively been in contact with the manufacturer and the customer in an effort to have this matter resolvedColeman Furniture has confirmed with the manufacturer that the furniture is up to 100% manufacturer standardsAs a gesture of customer service, Coleman Furniture would like to offer a $refund for the frustration that the customer has experienced with this matter. Sharon M***Coleman Furniture

***Coleman Furniture has already spoken with this customer and advised the customer that she would be receiving all the necessary parts within - business days. All the necessary parts have shipped via UPS on 3/**/and 3/**/17 directly to the customerThe estimated arrival for the parts is 3/**/17...once the customer receives these parts this will address the issue at hand. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
month days is pretty long time to fulfill an orderWhile I write this I have not received my sofas and reclinerMost furniture companies provide replacement sofas or refund if they can not fulfill order in reasonable timeAnyone who deals with your company should keep this in mind that they (customers) will have to wait for infinite time and raise complaints at various level to get their itemsI don't need $I can't get what I lost with your $
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, once the new items are delivered the complaint will be resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The repair made it look worse than the originalI am simply asking for the repair to be done again OR replace the couchThe pictures attached show the poor work done by the technicianAnd no one contacted me with a $compensation after I complained about the repair.Thank you.*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The furniture is defective and the defect was not visible at the time of deliveryIt was only when an attempt was made to straighten it that the defect (the bracing) gave awayThe shipping fee the business is trying to charge is not reasonable it is more than 33% of the cost of the desk! The representative from the company indicated the desk was beng replaced by the manufacturer so the business is absorbing NO costSo the response from the business is factually falseAgain I did not agree to purchase a defective product and either the furniture company or the manufacturer should be paying all costs related to the defective desk.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture has being actively working with this customer in an effort to have this matter resolved. As outlined in the warranty claim form that the customer signed, the customer is responsible for the shipping chargesIf the customer decides to proceed with paying the shipping
charges, Coleman Furniture will be proceed with ordering and absorbing the cost for a new itemSharon M***Coleman Furniture

***Coleman Furniture wants to resolve this issue for the customer and understands they are frustrated. We have been in contact with the customer and have advised her that we are working with the manufacturer to get this resolved. The needed parts for the delivery company to get this
resolved are being sent and the customer will not have to do anything except receive delivery of their order. We have advised the customer that we will compensate them in the amount of $for the delay in getting their chair. The chairs came in a package of and cost the customer $for both so we are already compensating well over 10% for the item that had an issue. We will not be compensating any further than that and we will update the customer as soon as the chair is ready to be delivered. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is correct, we have been reimbursed after winning the credit card dispute We are still stuck with a damaged product that we now have to figure out what to do with it I am willing to take care of the damaged product just so this entire thing can be done and over with If they want it back, I would love for them to take it off my hands.I do still believe that the Revdex.com should make this case known to other clients and it should affect there company rating This has been a nightmare and other customers need to be aware I would appreciate a letter from Coleman furniture apologizing for this huge headache and acknowledging they were in the wrong and steps they are going to do to help prevent this from happening in the future. I am totally willing to move forward, but I also want to make sure others are aware of this problem
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The response from Coleman Furniture absolutely does not resolve my complaint I was advised by Coleman's representative that I would have the merchandise delivered in 4-weeks Not only did this not happen, if it were an estimate, Coleman would be outside of that window later forecasting that it would be late August before I received the merchandise As I stated in my complaint, I ordered the merchandise in good faith that it would be delivered in plenty time before I resumed academic duties I was told that I should have the merchandise before that I did not.If Coleman really meant that delivery would have been in 8-weeks (as the end of August would be), then I should have reasonably been informed that it would take that long, then, I could have gotten more information, shopped with another merchant and/or made a different consumer decision It is clear that Coleman wrongly advises customers of delivery dates because it is not able to keep up its pretenses It is bad business for Coleman or any other company to misinform customers and then charge customers for such
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
How come coleman does not answer the question "where is the delay fee" u want us to accept whenever u deliver?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***We do set up the furniture in customer's home - but if a sofa comes assembled - we do not break it apart and reassemble itCustomer is given on the website all information for dimensions of the sofa - and we bring it fully assembled into the homeThis is done on every white glove delivery order. Sharon M*** Coleman Furniture

*** Coleman Furniture understands that the customer is frustrated in regards to the issue they are describing. However, all of our customers are asked to fully inspect all of their items at the time of delivery to advise of any potential damages that might have occurred during
transit or for any other issues. The customer inspected their item, and advised us of issues with the chair only. Customer did not indicate any problems with their table until a month after delivery, and the pictures she provided clearly showed a mark on the table that should have been found at delivery. The item is clearly damaged and not defective. As such it is not something that we can resolve for the customer. Sharon M***Coleman Furniture

***Coleman Furniture understands the customers frustration in regards to this delay in fulfilling his order. We have been in communication with this customer and have resolved this issue with him.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company is not agreeing to do anything to mitigate the problemsThey are simply trying to advance the delivery that is now two months behind scheduleI am asking for a 20% discount on the products that are at the delivery company or a full refundAdditionally, the cost to delivery after hours should be compensated due to a lack of communication and lies about delivery time
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***