Smitty's Restaurants

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me (meaning I will receive a full refund for the entire purchase value of the mattress minus $for the restocking fee.) Please let me know any steps that I need to take to notify the business / otherwise effectuate receipt of this refund
Sincerely,
*** ***

***Coleman Furniture apologizes for any mis-communication that may have occurred in regards to their order. We are watching this order and will try to expedite it for the customer. IN addition we will refund the customer $for the delay in their order.Sharon M***Coleman Furniture

*** This gentleman purchased an item that has an antique oak finish. As such there are intentional markings on the item to give the illusion of an antique item. During delivery there was a chip that was noted that is not part of the intentional antique lookA technician was sent to address the chip and customer wanted the technician to address multiple issues that were intentionally created by the manufacturer. We advised the customer that we would not be able to modify the item from the manufactures intentions and the customer was not happy with that and insisted we clear up all the intentional antique marks such as knots in the wood and such.We also advised customer that items do not come straight to them from the manufacturer, instead they are inspected at the delivery company which is why they are not in the original packaging when the item is received at their home. Assembly instructions were not provided to the customer at time of delivery as he did not ask for them. The delivery team completely assembled the item for the customer in the room of his choice.However, to respond to his list:A) Coleman Furniture did not argue with the technician as he was on site. The technician will do any work that he is assigned to do. A technician will even modify an item from its original form and from manufacturer specifications if requested. Customer and technician were advised that Coleman Furniture would not authorize the customer to modify the item form the form that the manufacturer intended it to be. When technician was advised of this he was able to complete the job he was contracted to do which was to address the only damage on the table.B) Customer has all of his order information which indicates that the item he received is manufactured by Furniture of America.C) Customers are advised per our website and the terms and conditions that they agree to at the time they place their order that their items are shipped from the manufacturer to a local delivery company and that at that time they are completely inspected which means they are removed from their original packing Packaging material is removed during the inspection process and would not be provided to the customer - this was also explained to the customer in detail. That is the nature of White Glove Delivery and a service we provide to our customers. The delivery team assemble the furniture and if the customer requests assembly instructions we would provide them but it was never requested.D) At time of delivery customer was advised that once we received his pictures we would review them and advise how we would proceed. Customer never indicated a desire to return his item E) The only delay in setting up the technician was contracting with a certified technician in the customers area.F) The item is listed on the website as an Antique item and as previously explained to the customer that is the look of the item. Item is clearly displayed on the website.G) AS explained previously our White Glove Delivery process would preclude the customer receiving packing info. C) Customers are advised per our website and the terms and conditions that they agree to at the time they place their order that their items are shipped from the manufacturer to a local delivery company and that at that time they are completely inspected which means they are removed from their original packing Packaging material is removed during the inspection process and would not be provided to the customer - this was also explained to the customer in detail. That is the nature of White Glove Delivery and a service we provide to our customers. The delivery team assemble the furniture and if the customer requests assembly instructions we would provide them but it was never requested.D) At time of delivery customer was advised that once we received his pictures we would review them and advise how we would proceed. Customer never indicated a desire to return his item E) The only delay in setting up the technician was contracting with a certified technician in the customers area.F) The item is listed on the website as an Antique item and as previously explained to the customer that is the look of the item. Item is clearly displayed on the website.G) AS explained previously our White Glove Delivery process would preclude the customer receiving packing info

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
No one from Coleman Furniture has contacted me to confirm when I will be receiving the complete entertainment set that I have ordered months ago; however, Coleman furniture company has already charged my credit card $6,for this setThey need to send me the complete set or refund me my money
Thanks!***
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They need to get their facts straight or not lie about themThe complaint about the sofa was made weeks after delivery NOT till march Otherwise why has it taken all this time to and I have emails showing about shipping parts and scheduling repairs for it? You may have it in March due to when that's finally they decided to replace the whole sofa instead of sending more parts and trying to fix itI have missed unnecessary days of work, each one was due to a mistake of Coleman and one of the delivery companyThe first one the delivery company cancelled on me after waiting on them for hrsThe second day, Coleman sent the repair part to fix the sofa to some random address I never provided and didn't notice till the tech got to our home and asked if we had the repair part in which Coleman didn't even send it to them neither and nothing was doneI would not say you guys waived anything as a courtesy because its taken over a year to complete an orderIm a Contractor and if I made an agreement with a customer and didn't fulfill my job on the time given or stated I would get liquidating damages. Coleman has taken TIMES its advertised delivery dates stated, I will pay the dollar fee when I send you and pay my invoice for the days of missed work and backcharges for Coleman incompetence to fulfill an order right and on time
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Thank you and you can close this case
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]As I have said before, I realize it is not Coleman's fault that problems have developed with the finish on my furniture even before a year is upI do feel however, that they should have their client's interest firstThey did not know as I also did not know that problems would develop, but I think that they could also stick up for me with *** furnitureThis is not a cleaning issue and never has either company even wanted to look at the physical set even though I offered to send them the arm of a chair to see what I have been complaining aboutDo not know why the manufacturer will not deal with me directlyHope this mess will be resolved. Thank you for your time
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***We have spoke to the customer and advised him that we would refund him up to $once he provided the repair receipt for the repair needed.The customer was satisfied with our resolution during the call. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The response is to my previous message, not to my last emailThe business chose to run in circles to demonstrate the luck of concern for their customerTo this message I attach the two pictures of the actual bedThe picture "b0" is of the plank that is supposed to hold the king size mattress box and the mattressThe picture "b1" is taken from below of the actual bed frame where the structure of the material is visibleHere are the links with the description of the material I believe matches that on the pictures:***
***I would like ask Revdex.com how to proceed should Coleman Furniture keep ignoring my concernAlthough I emphasize the misrepresentation of the material the bed is made of, it is also very poorly made and does not look or feel at all as advertised
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The policy of this company says that they ALWAYS assemble big pieces of furniture at their customers' homes.I have received emails from this company asking me to inspect the sofa that is delivered in boxes,and I even asked them in my email how is it possible to inspect it in boxes.I deeply regret that unfortunately ordered this sofa from these dishonest people who first denied the fact that they assemble furniture and tried to make an it from me stating that by assembling they meant placing it into the room of my choice.After that,it was their version that they don't assemble at all,then only some kinds of furniture,and now that it came assembled.By the way,assembling in my place was the main point that I chose this company not knowing that I will deal with fraud and abuse.They are dishonest from the first steps of my dealing with them because they manipulated with financial part of this simple deal.I am expecting AJ Ny respond after their investigation and ready to make my next steps to win because I am right and to warn other people not to use services of very dishonest peop[le
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
Tatyana S***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This is unacceptable and I was threatened if I cancel the order I will be charged 25% restocking fee this furniture is not coming to my house I do not want to do business with them and if there's a delivery truck in front of my house they will be escorted by police enforcement agency If I do not receive a refund within five business days I will start a litigation claim
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
** ***

***As we have stated previously Coleman Furniture clearly shows all dimensions on our website as well as indicating the minimum door requirements for all item. The customer is responsible to ensure they have ensured that their dwelling meets all measurements. Our delivery team has advised that the entrance did not meet the minimum measurements required and to attempt to deliver the items would have caused damage to the items and possibly the home We can not attest to any current furniture she has in her home as it was not purchased from us nor was it delivered by usAs such we would not be taking any further action.*** ***Coleman Furniture

***Coleman Furniture has reviewed all of the documentation provided by the customer and the issue that the customer is referring to is a matter of customer preference and not a manufacturing defect or damage. As such we would not be addressing this issue as we will not modify the item from the manufacturers intended specifications. We have verified with the manufacturer that the item is at 100% manufacturer standards Sharon M***Coleman Furniture

***Coleman Furniture would like to resolve this issue in a manner that is considered fair and equitable to the customerAs previously conveyed a few weeks ago......Coleman Furniture requests the customer donate their furniture to a reputable charity in the name of "Renegade Furniture Group" Once Coleman Furniture receives the receipt along with confirmation that the dispute has been dropped with the customer's banking institution, we will be happy to fully refund the customer in the amount of $The other option that Coleman Furniture is offering would be for the customer to keep the furniture along with the corresponding new replacement cushion and casing that was sent to address and resolve the issue at hand. Sharon M***Coleman Furniture

*** Coleman Furniture understands that the customer is upset regarding the cancellation of their order. However, we do not currently partner with a delivery company that services the customers area. The company we utilized previously caused delivery issues, as the customer can
attest to, and as such we are no longer utilizing them as we can not guarantee customers deliveries to our standards when doing so.We are currently looking for partners in the customers area but at this time we are unable to fill any orders in that area. As customer was previously given a $gift card for prior issues we will issue a refund of that $to the customer Sharon M***Coleman Furniture

***Coleman Furniture has been actively communicating with this customer in an effort to have this matter resolvedColeman Furniture has already confirmed that the seating areas are 100% leatherAdditionally, an offer was made to order the necessary parts directly from the manufacturer along with sourcing and scheduling a certified furniture technician to install the necessary partsIf the customer agrees to accept this offer, Coleman Furniture will be happy to initiate this process.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have never ordered any partial furniture from Coleman Furniture when they took my payment over the phoneSo, if they do not have the complete set, I need to cancel the order and get my full refund back $6,to purchase from some where else.Thanks!***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
You were not authorized by us to cancel our order!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***,
My Issue I had with Coleman they had not one but errors going on with my orderFirst they damaged my table and chair they had to replace the table and my table legs Then come to find out they ordered the WRONG Legs which means I still have to waitWhen my parts should have been ordered right the first time This is the reason why I have been so frustrated with ColemanHowever,Thank you, *** for resolving my concern please have Coleman contact me immediately once my parts have been received
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Dear Revdex.com, We sent a copy of the item we received as requested by *** of Coleman furniture on May *** but its not until June ** that we again received an email from *** of Coleman Furniture saying that after they reviewed our order confirmation, we in fact received the right item. I sent an email to *** asking about the fees so that I will know how much the fees they want to charge us but I never agree that we are wrong with our order. I just want to return the wrong sectional they delivered to us.We have contacted Coleman furniture the same day we received the sectional which is May *** but did not received any response from them until days later which is May **She sent us again an email on May ***, then last email is on June **We will not pay for any shipping fees or restocking fees for something that is not our faultWe have photos of the RAF Sectional & diagram that they USED to have in their website when we placed the order and now they have corrected photos in their website after we communicated with them but unwilling to admit their fault and give us a Full refund. The only way to satisfy us is to let us return the sectional to Coleman Furniture at no cost to us & get a FULL refund of what we paid including Taxes which is $I really hope this issue will get resolve soonWe are very determine to get our Full refund. Thank you.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***