Smitty's Restaurants

***This customer has been updated by our manager as recently as 9/**/15. The correct part is being ordered from the manufacturer and customer will be updated with ETA as soon as it is available.Sharon M***Coleman Furniture

***By now the refund should have postedWe refunded it on our end, and it needs to be posted by customer's bank========= SECURITY STATEMENT ==========It is not recommended that you ship product(s) or otherwise grant services relying solely upon this e-mail receipt.========= GENERAL INFORMATION =========*** * *** *** *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint HAS NOT BEEN RESOLVEDI was issued a partial refund on FridayThis is not acceptableI did my due diligence in confirming the furniture would and could be delivered in my area in a timely manner with a schedule to meet my needsThe terms and conditions clearly state a "restocking fee" would be imposed if the customer had made an error in size (did not fit) and wished to return the furniture AFTER IT HAD BEEN DELIVERED AND INSPECTEDNo place on the entire website states there may be a limited window for delivery or that the customer would have to work around the delivery company's scheduleTO THE CONTRARY the website states time and time again about how the "CUSTOMER SATISFACTION" is of the utmost importanceWhy should I incur any fees when Coleman Furniture could not uphold their end of the agreement? This company needs a DISCLAIMER that states all areas are not flexible for deliveryThis would have saved me a lot of time and aggravation because I would NOT have placed an order! THE PARTIAL REFUND GIVEN TO ME FRIDAY IS NOT ACCEPTABLEONLY A FULL REFUND OR DELIVERY OF PROMISED PRODUCT IS ACCEPTABLE.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture has been actively corresponding with this customer in an effort to have this matter resolvedOn 11/**/17, Coleman Furniture advised the customer via a phone conversation and a follow up email that a new headboard and dresser was being ordered directly from the
manufacturer. Sharon M***Coleman Furniture

***Coleman Furniture has been in touch with this customer as recently as today and have apologized for the delays. We have reached out to the technician service and they are in the process of scheduling a repair date with the customer.We have offered compensation to the customer for the issues he has had and it will be refunded to his payment method.All issues are being resolved to the customers satisfactionSharon M***Coleman Furniture

***Please note: This is our 6th response on this issue - we have been trying to come to a resolutionColeman Furniture has addressed the concern from the customer regarding the bed "being wobbly"Coleman Furniture has addressed this concern by sending a technician who determined the item was up to manufacturer standardsAdditionally Coleman Furniture has offered to refund this customer in the amount of $for the issues that transpiredThe only resolution this customer is willing to accept is to be fully refunded. Coleman Furniture will be wiling to offer a one time courtesy...the customer can donate their furniture to a reputable charity in the name of Coleman FurnitureColeman Furniture would then be happy to fully refund the customer.Sharon M***Coleman Furniture

***We delivered the item listed all as promisedThis customer initiate a dispute with Paypal and it was resolved in our favor. We have repeatedly offered the customer to donate and we will issue a full refund. Customer will not donate or even speak to us.As you can see, we are making the effort to resolve this for a full refund, but customer will not agree to this. Sharon M***Coleman Furniture

***Coleman Furniture understands that customers can become frustrated while waiting for their order to be delivered. The customers items are ready for delivery - the local delivery company has reached out to the customer and attempted to schedule his delivery. As the item is ready
for delivery and we have been attempting to schedule for the last weeks any refunds would be minus cancellation fees. Sharon M***Coleman Furniture

***The customer received delivery of their items on 11/**/ and signed for delivery indicating that all items had been received and were in good condition. There is nothing further for Coleman Furniture to respond to at t his time as we have fulfilled this order for the customer.Sharon M***Coleman Furniture

***The customers items are at the local delivery company and are available for delivery to the customer. The customer can accept delivery and sign the waiver. We can have the item delivered to an alternate location or delivered to the customers home.Coleman Furniture wants to resolve the issue for the customer - however, the customer is ultimately responsible for ensuring the dimensions that will enable the furniture to be delivered.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
What you replied is untrueI was never told about inspecting the item or any other optionsWhen the delivery guys came, the first thing the did was, one of the wanted a signature or waiver from me and when I asked why , he told me the items you ordered maybe damaged and that if I sign a waiver I am accepting them as isOf course I would refuse to sign such a waiver of scam because I do not want damaged itemsNo one signs anything before the merchandise is delivered to the customers homeColeman is responsible for this and accept their wrongdoingColeman delivery people took the items back on same day after a failed attempt to have me accept damaged items
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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*** Customer contacted us during delivery when having an issue with the furnitureCustomer was offered and accepted a $credit on the order - to keep as isLater customer wanted to send back furniture - which was not possible once accepting the keep as is offer.We have worked hard
to resolve outstanding issues on this order - but we do have limited options, as the credit was processed and agreed upon by customer. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This is the same response as the first time and the same answer from me, I will not accept any other resolution than a full credit from Coleman Furniture because, as a consumer with rights, I will not give them one single cent of my hard earned moneyAs I also said before, I have already filed a claim with my bank and received a credit on the transaction so they need to resolve this with the Revdex.com and my bank and as far as I'm concerned I'm done with themI don't see any reason to come back to me with any more of their BS responses, their service and people are deplorable and rude and they did not fulfill there end of our sales agreement, end of story
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture apologizes for the delay in getting the issue resolved for you. We have reached out to the manufacturer and they are sending the replacement shelf to the customer. We have updated the customer and they should receive the item within the next 7-business
days.*** ***Coleman Furniture

***Coleman Furniture has spoken to this customer on numerous occasions in an effort to have this matter resolved. The customer had accepted the delivery without indicating any issues nor calling Coleman Furniture at the time of deliveryIn speaking with the customer, an offer was made to
send a part and an increased allotment totaling $towards finding a technician to address the matterThe customer declined both offers that were made. If the customer opts to accept this offer, Coleman Furniture will be happy to proceed with mailing the necessary part and allotting the $towards resolving the matter.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was sent an email stating before the end of the week, I would receive a phone call scheduling deliveryI have heard nothing from anyone in the company, much less had anyone schedule anythingAs you can see, my living room is a sore spot to look atI've had to look at this since November when they first brought the pieces that had been repaired from some other persons deliveryCustomer service has pretty much been unsympathetic that our holidays were spent with this messAt this point I do not trust anything this company states and am unwilling to call this issue resolved, until it actually is
Sincerely,
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*** Customer is scheduled for delivery today 11/* for a full white glove delivery and setup in room of choiceWe hope that this will resolve all outstanding issues. Thank you Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:I am not looking to make another purchase from this company EVER!!!! I have yet to receive the Loft Bed ordered, months ago, which makes me feel they can honor the sale price being advertised now. I am not in possession of the original purchase item, and yet they will charge me a 15% restocking charge, if I cancel the orderHow is it that I cannot cancel an order I have not received? They are only looking out for their convenience. Giving me a company credit would indicate I have to make a purchase from them. They do not know the meaning of customer service and do not deserve another dime of my money!
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***,Customer has not been willing to accept any offer that we have presentedWhat should we do more than just responding the same here?Sharon M***Coleman Furniture

***Coleman Furniture has been actively working towards addressing and resolving this matter. The customer had received delivery of this order on 8/**/and had not notified Coleman Furniture of any issues until 8/**/17. On 8/**/the customer accepted a $refund to address the issue with the box springAdditionally, Coleman Furniture has offered an additional $towards purchasing a new box springThe total compensation being offered to the customer totals $125.00, Coleman Furniture feels the compensation of $is a very generous offer and would like the customer to confirm they will be accepting the additional $that was offered. Sharon M***Coleman Furniture