Smitty's Restaurants

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
We hate Coleman furniture , like the other people who has been watching this scamColeman has had our money for over days,the mirror is the box, in our garage since day oneColeman says it all ("customer received a mirror and it was damaged- it had some scratches and a cracked plastic frame and gold paint popping off the frame. The website described the mirror as metal, it was actually glass We found this out by reaching out to the manufacturer and have since changed the items description.") Its plastic

***Coleman Furniture has been attempting to work with this customer via our warranty program. Customer is declining to do so. The customer received their order and signed the delivery paperwork indicating that the item had been received, inspected, and found to be in good shape with
no defects or damages. Customer then contacted us six months later advising that the item had broken. Per our warranty program we advised we would replace the item, however, the customer is responsible for shipping charges. The customer has declined. Coleman Furniture is paying for the cost of the sofa, the customer is responsible for shipping charges.Sharon M***Coleman Furniture

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This company is refusing to refund a restock fee They offered me a 10% discount on future orders Fool me once shame on you Fool me twice shame on me After my experience with this company I don't understand how they could think a future order would even be an option I am very disappointed to say the least I would have to spend another $with a company I have no faith in in order to break even I will be disputing this with *** once again This is not fair They don't hold inventory they are a drop shipper who doesn't stock any items Why should I pay a restock fee Further Howard M*** confirmed no order was ever even placed Which is probably why they refused to give shipping details Buyers please stay away Even if you have to pay more you will thank yourself because you will have nothing but regrets and time wasted dealing with this company I have spent the last months dealing with this and it has been nothing but frustrating They do not care about customers Too big to fail I beg new buyers to please stay away This company is terrible and should really be reprimanded for the way they treat people
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Sincerely,
*** ***

***Coleman Furniture understands that the customer is frustrated. However, the customer was advised of the cancellation fees when they placed their order with us. This is part of the terms and conditions that the customer agreed to when they placed their order. The customer also agreed to the fees when they spoke to our representatives to cancel their order. As such we have followed our policy that customer was advised of and the fees are valid. We will not be addressing furtherSharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company is not agreeing to do anything to mitigate the problemsThey are simply trying to advance the delivery that is now two months behind scheduleI am asking for a 20% discount on the products that are at the delivery company or a full refundAdditionally, the cost to delivery after hours should be compensated due to a lack of communication and lies about delivery time
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This is the same response as the first time and the same answer from me, I will not accept any other resolution than a full credit from Coleman Furniture because, as a consumer with rights, I will not give them one single cent of my hard earned moneyAs I also said before, I have already filed a claim with my bank and received a credit on the transaction so they need to resolve this with the Revdex.com and my bank and as far as I'm concerned I'm done with themI don't see any reason to come back to me with any more of their BS responses, their service and people are deplorable and rude and they did not fulfill there end of our sales agreement, end of story
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
If I "accept" Coleman's response then it states that the issue has been resolvedI had to check "decline" only because that's the only other optionIt also states that I MUST respond so I wasn't quite sure what to doAs stated by both myself and Coleman, we look forward to getting the issue resolved once the proper materials are sent and then repairedThank you*** ***
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This response is the exact same response from the first time and didn't address my comments How can a company in good faith not replace or refund a defective piece of furniture that it sold to a customer? I understand that the process would have been easier if I would have put comments on the initial delivery, but how is it possible to comment on an INTERNAL defect Let's say for example your company delivered a couch with missing springs that went unnoticed at delivery as it's inside the couch, would you not do them a courtesy and fix or replace the part, or would you charge them to replace it?It comes down to ethical business practices and a focus on providing quality, neither of which has been shown by Coleman There should be no doubt about the couch being broken by the buyer as Coleman's repairman stated that both pieces were broken due to defects
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Sincerely,
*** ***

***In an effort to resolve this matter in a fair and equitable manner, Coleman Furniture would like to absorb 50% of the restocking fee...the customer would be responsible for $and Coleman Furniture would assume the remaining $If the customer agrees to these terms Coleman Furniture
will be happy to process the respective refund. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I approved the refund because I've been out so much money for almost a quarter of a year, I didn't say I would drop my complaint about the additional feesYou'll notice she still didn't address the lieCan she help explain how the plan on re-stocking broken couches?
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Sincerely,
*** ***

***Coleman Furniture understands the customers frustration. However, when the customer received their item they completely inspected their item and signed the delivery paperwork stating all items had been received, inspected and were in good condition. As such, when a customer then
brings to our attention - after the delivery has been completed, something that is clearly damaged we are unable to attribute that damage to the the manufacturer or to the delivery process.As such, and as a gesture of good will we offered the customer $50.00. Customer has declined to accept. We will not be replacing the foot-board not will we be accepting a return on the bed as the allotted return time frame has passed. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
THE PROBLEM IS THAT WE DID REPORT TO THE TEMPORARY (NON FURNITURE ) DRIVERS THAT THERE WAS THE SAME TYPE OF BLEMISH ON THE TABLE TOP IN THE TROUBLES OF ALL OF THE CHAIR NAILS MESS AND NONE OF THEM BEING LEVEL.....THEY JUST DID NOT WRITE DOWN THE BLEMISH ON THE TABLE COLEMAN FURNITURE HAD THEIR FURNITURE TECH COME OUT AND WHEN HE FIXED THE CHAIRS IN SEPARATE APPOINTMENTS, HE CLEARLY STATED "MANUFACTURE DEFECT" AND WANTED TO TALK TO COLEMAN FURNITURE AT THE 2ND APPOINTMENT...WE CALLED AND WERE ON SPEAKER PHONE....THEY DID NOT WANT TO DISCUSS IT AT ALL HIS NAME IS MARK AND IF NEEDED I CAN HAVE HIM DISCUSS THIS MATTER WITH BOTH OF YOU...........THANK YOU VERY MUCH FOR YOUR CONSIDERATION, AND AGAIN; WE SHOULD NOT BE PUNISHED DUE TO TEMPORARY HELP THAT COLEMAN FURNITURE HIRED THAT DAY NOT UNDERSTANDING THEIR JOBS OR DOING THEIR JOB PROPERLY
Sincerely,
*** ***

*** Customer purchased a BerkeleyBrownstone Chelsea Kitchen Dining Room Set. As the customer states the item is advertised as being crafted from Select hardwood and veneers. Selected hardwood and veneers means that it is a wood product engineered and finished with a
veneer. The item is actually crafted from all wood products. What the the customer is referring to as MDF board is constructed of all wood products and engineered to withstand temperature and climate changes. It does not imply that the item is inferior nor does it imply it is not wood Coleman Furniture did not mis-represent the product and all of our product descriptions are supplied to us by the manufacturer Customer received a product that is in fact Select Hardwood and veneers and we have attempted to educate the customer on the benefits and different types of wood products used in the manufacturing process. Coleman Furniture would not be refunding the customer as the customer received a quality product as properly described.We would like to extend a refund if customer will accept - as a form of us wanting to give some form of apology that customer isnt completely satisfied with the purchase.Please confirm if this will be acceptable. Sharon M***Coleman Furniture

***Coleman Furniture regrets that the customer has not received their extended warrantyWe are immediately having the information for that sent to them. They will receive it in their email shortly.Sharon M***Coleman Furniture

***Coleman Furniture understands the customer is frustrated and we have worked with the customer to resolve this issue. We have ordered the customer a replacement item and the customer has been updated.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:The only issue that the business seemed to address was the part where a tech needed to come and fix the protruding staples The major issue of the complaint was the poor workmanship of the motion sofa with the seat back tilting out of alignment on the right seat as well as all the seat seams not even close to being straight I would like the company to agree to have a technician come out and actually see the piece of furniture and the issues that resulted with the entire piece of furniture not being assembled correctly I have been told in various correspondence that the issues I am having are not valid because it is within industry standards and I have never seen a piece of furniture assembled without regard for good workmanshipThe gap showing on one side of the sofa back is straight - the gap on the other side of the sofa definitely shows a tilt in the entire seat.
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have been calling them constantly , each day , to ask for a tracking number for the power cordAnd each day , I get the same story and runaround from there customer service , saying to me "*** ** *** *** *** ** *** *** *** *** ** ** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** "How long does it take to ship a power adapter from California or New Jersey where this manufacturer is located ??I buy products from California all the time and receive in no later than 3-days ! It's been much longer than that , I am get no answers from them just the run around and lies.Also , when I purchased the couch , I also purchased the warranty and it cost me $At the time , I have the couch less than weeks , and they are now giving the warranty for FREE with a purchase of over $on their websiteI called them about this as well , and Ofcourse , they said , " *** *** ** *** *** ** *** *** * *** *** *** *** *** * *** ** *** *** *** *** *** *** *** *** *** *** * ** *** *** ** *** *** *** *** "This is simply just wrong ! I have enclosed a picture from their website showing what I am stating.Every reputable company offers a price protection of atleast days of a product you purchase from themEven so , after spending over $with them. I also think giving me $is an insult considering my grievance is worth more than that for not receiving a complete order , and still getting the run around from themHaving to call them each day for this , with no end result ! I am very unhappy and I spent well over $, and don't deserve this type of quality of serviceAll their reviews are deceitful and completely NOT of what and how they represent themselves.For the record , I also tried to do what the customer representative said , with holding a blow dryer and smoothing out the surface of the damaged portion of the couch that came damaged via shipping , and it didn't do anything! Also , even after time , it will NOT go back to its natural form !It will continue to stay damaged !!This is simply just a horrible experience! My money is green like everyone else's , and I deserve better from them , especially spending that kind of money. All I am getting from Coleman Furniture is stories & lies
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I think a $off next purchase is a slap in the faceI will not use the $because I will not be shopping there again. I have waited almost weeks for something that was advertise 2-weeks to shipI think the least they could do is give me some of the money I spend backFor example, the cost of the server which was $308, I already spent $Giving $is not a resolution to this situation, Why would you give someone $on next visit and make them spent more moneyI don't want to spend more money I would like money back for the inconvenience and advertisementIf I know it would take longer then weeks to get here I could have found something similar in a local furniture store (Ashleys, rooms to go, or havertys)
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Sincerely,
*** ***

***Coleman Furniture would like to work with this customer in an effort to have this matter resolvedInstead of the $shipping charge that this customer would be responsible for to re-deliver the replacement item, Coleman Furniture would absorb 50% of this re - delivery chargeTherefore the customer would be responsible for a $charge. Sharon M***Coleman Furniture