Smitty's Restaurants

***Coleman Furniture has fully refunded this customer as of January, **, and customer was advised of such Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Hello, I am declining this response as there is no resolution to the issue statedAt the time of delivery, several defects, including the wobbly legs were mentioned to the delivery companyThe statement by the business below that the technician fixed the wobbly legs is inaccurate as I performed that work myself as the desk was about to fall overAgain, I reported these issues again, outside of delivery, a day or two after deliveryThe technician identified the desk as defective as did the manufacturerI am happy to proceed with the warranty process but will not be held accountable for any shipping costs to replace a desk that arrived defectiveI will consider $in compensation to keep the desk and close this matter.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** Coleman Furniture understands that the customer is frustrated in regards to their order. We are attempting to work with the customer to resolve all issues. Sharon M***Coleman Furniture

***, Coleman Furniture completely understands how frustrating waiting on the arrival of a purchase can be. In this customers case however, the customer delayed the delivery process by instituting a dispute for their purchase with their banking institution. Due to the fact that
there was an ongoing dispute Coleman Furniture was not able to deliver the furniture. This caused the excessive delay that the customer has mentioned. Once the dispute was resolved Coleman Furniture was able to proceed with scheduling the delivery of the item to the customer.During the delivery process the customer indicated that there was an imperfection with the item and the manufacturer has sent the replacement to rectify the situation for the customer. That replacement is en-route to the local delivery company and once it is received they will contact the customer for immediate delivery. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Coleman Furniture has just offered to pay half of the shipping for a replacement of a damaged replacement desk, of which the full $shipping has already been paidTo clarify, the $shipping fee has ALREADY BEEN PAID! The desk currently in question was a replacement desk for a defective deskThis replacement desk, of which the $shipping was paid in full, arrived brokenNow they are demanding ANOTHER $to ship a 3rd deskOnce again, the desk that was delivered November **, was a replacement desk for which an additional $was paid to have it delivered. The original desk was purchased in July of 2016, delivered September and began coming unglued and separatingIt became obvious it was getting worse and the drawers were beginning to rub, so a claim was made in June of to ColemanAfter having the claim dropped by Coleman for about weeks and after me making several attempts to have them follow through, Coleman recontacted with me and apologized for dropping my claim. This is the email apologizing: *** *** *** *** * *** *** ** *** *** *** *** ** *** *** ** * *** * *** *** *** *** *** *** *** ***
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** *** *** After a GREAT deal of time and effort, Coleman, Coaster (the manufacturer) and *** *** (Credit card company) ALL deemed the original desk defectiveColeman then informed me I would be required to pay $to ship a replacementAfter another great deal of time and effort, Coaster actually funded $of the shipping fee and *** *** funded the other $Then finally!! on November **, the replacement desk arrived!! But it arrived DAMAGED!!!It arrived cracked and demonstrating the SAME issues we had dealt with on the original desk! I called Coleman Furniture as soon as I observed the damage, while the delivery men were waiting because they could also see it was damagedThe first phone call attempt was for Carolina, the representative I had been working with at Coleman, but I only got a voice mailSince the delivery men were waiting for an answer, I called another phone number for Coleman and reached a different representative who told me if the desk was damaged, to decline it Now Coleman is demanding I pay ANOTHER $to deliver a 3rd desk! I informed Coleman that this desk is a lemon and defective and that as a consumer I am NOT responsible for the condition of their product upon arrival (delivery)That I should NOT have to pay another $every time a desk arrives broken Email from Coleman regarding a 3rd replacement desk:
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I have now paid $more than the original purchase price for a desk and I still do not have a functioning desk The professional delivery men stated they had never seen a desk weighing so much (it's over lbs) come in one solid pieceNormally, they come in at least separate pieces so they aren't busted apart by the weightOther desks are then later screwed togetherThis had to come in one piece, because it is glued at the jointsColeman is trying to hold me accountable for $every time their product is delivered damaged. A consumer is not responsible for damage of a new product delivery I am requesting, under the lemon law, a full refundI only sent a couple pictures, because it kept rejecting my response when I sent any more.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was sent an email stating before the end of the week, I would receive a phone call scheduling deliveryI have heard nothing from anyone in the company, much less had anyone schedule anythingAs you can see, my living room is a sore spot to look atI've had to look at this since November when they first brought the pieces that had been repaired from some other persons deliveryCustomer service has pretty much been unsympathetic that our holidays were spent with this messAt this point I do not trust anything this company states and am unwilling to call this issue resolved, until it actually is
Sincerely,
*** ***

***Coleman Furniture has been actively working towards resolving this matterThe customer has been updated that the necessary parts were ordered and are expected to ship the week of 1/*/Once these parts have shipped, the necessary restorations will be made and the delivery will be scheduled.Sharon M***Coleman Furniture

***Coleman Furniture has fully refunded this customer as of January, **, and customer was advised of such Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
THE PROBLEM IS THAT WE DID REPORT TO THE TEMPORARY (NON FURNITURE ) DRIVERS THAT THERE WAS THE SAME TYPE OF BLEMISH ON THE TABLE TOP IN THE TROUBLES OF ALL OF THE CHAIR NAILS MESS AND NONE OF THEM BEING LEVEL.....THEY JUST DID NOT WRITE DOWN THE BLEMISH ON THE TABLE COLEMAN FURNITURE HAD THEIR FURNITURE TECH COME OUT AND WHEN HE FIXED THE CHAIRS IN SEPARATE APPOINTMENTS, HE CLEARLY STATED "MANUFACTURE DEFECT" AND WANTED TO TALK TO COLEMAN FURNITURE AT THE 2ND APPOINTMENT...WE CALLED AND WERE ON SPEAKER PHONE....THEY DID NOT WANT TO DISCUSS IT AT ALL HIS NAME IS MARK AND IF NEEDED I CAN HAVE HIM DISCUSS THIS MATTER WITH BOTH OF YOU...........THANK YOU VERY MUCH FOR YOUR CONSIDERATION, AND AGAIN; WE SHOULD NOT BE PUNISHED DUE TO TEMPORARY HELP THAT COLEMAN FURNITURE HIRED THAT DAY NOT UNDERSTANDING THEIR JOBS OR DOING THEIR JOB PROPERLY
Sincerely,
*** ***

The situation is not resolved because the company has to replace the damaged pieces ( headboard, both side rails and nightstand) which I have been to have been orderedI let them know I need this furniture by 10/* or I need a full refund as I have company coming in from out of town and I need bedroom furniture If this furniture is not received by or before 10/* I will need to purchase furniture from another company Coleman furniture can not guarantee delivery just stated they will update me with estimated dates They also will not agree or confirm I will receive a full refund which is what I have ask for now for weeks This company had had my payment in full since 7/** I have been more than flexible and I have tried to work with this company Like I said if I do not receive this furniture by 10/* I DO NOT want it and want a FULL refund

***Coleman Furniture has spoken to the customer as most recently on Friday, June *** where it was discussed that arrangements were currently being made to have the furniture picked up from the customer's homeUpon pick up of the furniture, the customer would receive a full refundOn 6/**/17 it was confirmed that the order is scheduled to be picked up from the customer's home on 6/**/17. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have sent Coleman Furniture the paperwork not once but, TWICEBy email & postal mailI also sent SEVERAL pictures to *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The only dispute at this time is the $in fees we have been charged for the damaged headboard ($one-way return ship and the 25% restocking for the headboard only).We did not sign for or accept the damaged headboard The headboard was damaged in transit before the attempted delivery.We expect a damage claim for the amount of these fees be initiated by either Coleman Furniture or Zenith.Thank you,*** and *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture understands the customer's frustration relating to this situationColeman Furniture recognized that the initial item came in damaged and has contacted the manufacturer to order a replacement topOn 10/**/16, the manufacturer had advised that the item is being
prepared for shipment and should be at the customer's local delivery hub within the next daysOnce it arrives at the delivery hub the item will be inspected and the customer will be contacted to schedule a delivery Sharon M***Coleman Furniture

***Coleman Furniture understands the customer is frustrated. However, we have advised that we can handle his issue for the mattress through warranty, there are shipping fees that apply based on warranty replacement and we will order the replacement as soon as he pays the shipping fees as advised. The leather has a year warranty and he has passed the warranty time for that.Sharon M***Coleman Furniture

***We understand the customer is frustrated in regards to their order. As a gesture of good customer service we will refund the customer the restocking fee.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
THERE IS NO DOCUMENTATION ON YOUR WEBSITE OR ANY EMAIL COORESPONDENCE INDICATING ANYONE HAD TO BE NOTIFED AT TIME OF DELIVERYMORE bait and switch tactics from your company!! Furthermore I have proof in email that I absolutely notifed your company immediately when the delivery crew left. I NEVER stated damaged!! I stated defectiveIt absolutely doesn't look like the photos suppliedA box spring is not the issue as previously statedI'm not sure why that is still being brought up to deflect from the issue that your company is refusing???? To stand behind the product and if something has come from the manufacturer defective you refuse to conduct good business and refund the moneyAnyone with common sense knows you can return that and probably will to the manufacturer and get YOUR refund since it actually DOESNT represent your online photos and is BENT!! Still requesting full full refund or will contact the attorney general in NY to file further complaints on your company with the bait and switch tactics of selling products under multiple names and not disclosingAs well as including all the other complaints online regarding renegade and Coleman that you steal money from consumers by NEVER taking back returns and muscle people into only refunding MAYBE 50% of their hard earned moneyThat's also called FRAUD
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture understand the customer is frustrated in regards to this delay. The customer currently has their love-seat in their home and the parts needed to restore the remaining items have been shipped to the local delivery company. The item is being restored to 100%
manufacturer standards and the customer will be called shortly to schedule their delivery.Once the delivery is completed we will compensate the customer $100.00.Sharon M***Coleman Furniture

***We apologies for issues on this orderDelivery is scheduled and has been confirmed with the customer for 12/*/We strongly hope that this will resolve all outstanding issues on this order.Sharon M***Coleman Furniture

***Coleman Furniture understands that the customer is frustrated, however, as per the terms and conditions that the customer agrees to when they place their order with us, Coleman Furniture will fully restore to 100% any item to can be restored for delivery.Additionally, all items are opened at the local delivery company and inspected or damages, Items are never delivered to the customer in the original packaging and then opened in the customers home. All customers are aware of this when placing their order with us.The customers items are at 100% manufacturer standards and are ready to be delivered.Sharon M***Coleman Furniture