Smitty's Restaurants

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am still waiting to hear from the business to get this resolved [Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. I will be looking for the money back in the account - I know its been a long haul here - Thanks
Sincerely,
*** ***

***Coleman Furniture understands that the customer is frustrated. In our terms and conditions that all customers agree to when they place their order we advise that all delivery time frames are estimates and that we do not guarantee a delivery date when customers place their order.
Customers are advised that based on their delivery address, the local delivery company will schedule their delivery at the first date available but that due to the customers location there might be additional time customers must wait for delivery.The customers order arrived at the local delivery time and customer did not want to wait for the delivery date to their area. Customer cancelled their order and was refunded minus restocking fees as outlined for cancellations in our terms and conditions.Sharon M***Coleman Furniture

***Customer was continuously advised of back order and shipping status of items. Order arrived at delivery company August * and had damages Customer was advised of what was happening and was advised that as the replacement item was due to the hub shortly that we would not do a
split shipment. Nobody at Coleman ever advised customer of a delivery date. Customer was offered a split delivery and declined due to the fact that she did not want items that had been restored. We advised customer that items were at 100% manufacturer specifications and that we could deliver. Customer has advised that she no longer wants to speak to us and that she will be disputing her order. We have offered the customer a discount to keep as is and accept delivery. Customer has declined.At this time it is an open disputeOnce the bank confirms - we will be able to resolve further.Sharon M***Coleman Furniture

***Coleman Furniture has been actively trying to resolve this matter in a fair and equitable mannerColeman Furniture has advised the customer that they need to either dispose or have the item donated in the name of the manufacturer. The customer has already been provided with a
new replacement item and would be responsible for the disposal or donation of the original item.Sharon M***Coleman Furniture

***Coleman Furniture apologizes for the inconvenience this may have causedIn the spirit of customer service, Coleman Furniture would like to offer a $coupon code towards the customer's next purchase.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I would like a new chest drawer this one is broken
Sincerely,
*** ***

***This customer ordered a sectional which was purchased brand new from the manufacturer, and was setup in customer's home in perfect conditionCustomer later noted issues, as they have written, and we scheduled a furniture repair company to check out the issuesAt this point, we cannot
replace the entire purchase, we are able to send out a medic for repairWe have filled our obligation on the order, but will continue to service customer with scheduling a repair person (at our cost) if this is possible for customer.Sharon M***Coleman Furniture

*** Coleman Furniture understands the customer is frustrated in regards to their order, that is why we offered the gesture of good will to them. Our customers are advised from the moment they place their order that all items have to be inspected at the time of delivery to
ensure that the items arrive in good condition with no transit damage so we can address any issues. Once a delivery has been completed and no issues are found we are very limited in what resolution we are able to offer. As such, since the customer did not advise us of any issues and decided to forego the inspection process which would have afforded all parties involved the opportunity to resolve the issue we are confined to offering the compensation as already advised. Sharon M***Coleman Furniture

***Coleman Furniture understands that the customer is frustrated in regards to their order. Their items have arrived at the local delivery company and is currently undergoing the inspection process. As soon as it passes inspection the customer will be scheduled for an immediate
delivery Sharon M***Coleman Furniture

*** Customer received delivery of his sofa on 7/*/15. Customer initiated a warranty claim for the sofa and in March the customer was ordered a replacement item via our warranty program. Per the terms of our warranty program Coleman Furniture will replace an item deemed to
have a manufacturer defect under warranty, however the customer is responsible for the shipping fees of the replacement item. As a courtesy to the customer Coleman Furniture waived the $shipping fee and the replacement sofa was sent to the delivery company.The delivery company scheduled the customers delivery with the customer for 4/*/16. At the time of delivery the drivers contacted the customer and he advised he was unable to accept delivery and would not be able to do so for another hours. Drivers are not able to wait for extended periods of times past the delivery time frame and advised the customer he would have to reschedule. The missed delivery and re-delivery fee is $and the customer is responsible for that. Coleman Furniture has already waived one fee and can not waive any additional fees. Item is ready for delivery as soon as customer pays fees. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Absolutely NOTShow me anywhere on your website where I should incur any penalty or fee because I am not available for your company's ONE DAY delivery window! Show me anywhere on your website where the might be a LIMITED delivery window at all! I did my due diligence of reading and making sure delivery was available in my areaTelling me I could either take it or leave it and pay a fee is NOT good customer service!!! I will NOT ACCEPT ANYTHING LESS THAN A FULL REFUND
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They have failed to set up a day the will put the furniture together. I have asked them several times to set up a exact day they will come and fix it They always say they will call back with an exact say to come back and they never call me back with that day set up. They always say there working on a day to fix it but they never give me a exact day they will come back. They have prevously set up different days they would fix this and both times they failed. The first day they showed up with the wrong parts. The second day they completely no showed on June *** because they mailed the wrong parts. I wasted June *** staying at home waiting for them for nothing instead of enjoying my day off and going out somewhere else. This furniture was paid for in November of last year. They have no incentive to fix his urgently because the stuff has already been paid for in full. To this day the have not set up a exact day they will come back and fix what they admitted they did wrong and they need to show some urgency.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My wife and I will not accept the $offer to resolve this issue because the price of the mattress and box spring was $in total! I love the mattress and the box spring looks awful and has a stun handy from spoiled sticky syrup that got on itI was instructed to not remove the items from the plastic since our house was not built yet by the delivery guysI did what I was instructed so that once I got the house completed I would be protected off the words of the delivery people that were a third party but at the same time if they work for Coleman furniture as contractors they are representatives of Coleman and there processes and proceduresI don't want them to send me a whole new piece box spring I want them to send me the half that was stained and replace itThat is all! After the disrespect I was given once I replied back to the offer saying take it or leave it It set me off! All I want is for them to honor what I was told by people at my house that were representing their company! If I am correct the box spring was $total so half of that is $75! Please send me what I was told by the people representing your companyAll I want is the new half of the box spring to the king mattress we ordered and I will not accept anything lessI was lied to an misled so that is all that will make this right!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# *** and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Coleman's statement is not trueI did retain the boxes and labels as requestedPictures where forwardedI also donated the damaged furniture to Goodwill and the receipt was forwarded to Coleman, customer service (Lori C*** and Arele Ei*** and they never respondedColeman never intended to do good on the furniture replacementsI was only advised by customer support (Lori C***) to withd*** all claims firstI was strongly advised by *** Payments not to proceed with the withd*** since it was not the way to go about itI finally got a refund from *** and Im very thankful for thatColeman would have never sent replacements and would have kept my moneyThis business should be investigated and/or finedI have put complaints with various institutions in order to prevent Coleman Furniture from trying to do business this way.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Coleman has not yet explained how the delivery company was unable to determine that the item would not fit in the dwelling when they made no good fauth effort to actually deliver it? There is no possible way that the delivery team could have, in under minutes (the length of time they were on the premises) (1) Parked; (2) unloaded the truck; (3) carried the couch to the dwelling; (4) adequately determined that the couch did not fit in the dwelling; (5) carried it back to the truck; (6) loaded it to the truck; and (7) drive away No explanation has been given for why Coleman did not retain a competent delivery service Had one been hired the couch would have been delivered It is clear that part of Coleman's business model is to sell furniture to its customers and then refuse to deliver the item in good faith and with an adequate delivery staff and then blame the customer for "failure to ensure the furniture would fit in the dwelling" and then demand keeping over 50% of the purchase price This is further evidenced by the fact that they lied to the credit card company in order to get a ruling in their favor on the credit card dispute There has been no evidence presented and/or factual response to Coleman's generic and inadequate responses to the complaint lodged against them They continue to blame the customer for their fraudulent behavior and they continue to try to benefit financially from same No effort was made to deliver the item No effort was made to right the company's wrong
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** Customer received delivery of his sofa on 7/*/15. Customer initiated a warranty claim for the sofa and in March the customer was ordered a replacement item via our warranty program. Per the terms of our warranty program Coleman Furniture will replace an item deemed to
have a manufacturer defect under warranty, however the customer is responsible for the shipping fees of the replacement item. As a courtesy to the customer Coleman Furniture waived the $shipping fee and the replacement sofa was sent to the delivery company.The delivery company scheduled the customers delivery with the customer for 4/*/16. At the time of delivery the drivers contacted the customer and he advised he was unable to accept delivery and would not be able to do so for another hours. Drivers are not able to wait for extended periods of times past the delivery time frame and advised the customer he would have to reschedule. The missed delivery and re-delivery fee is $and the customer is responsible for that. Coleman Furniture has already waived one fee and can not waive any additional fees. Item is ready for delivery as soon as customer pays fees. Sharon M***Coleman Furniture

***Coleman Furniture has already ordered the correct new wedge from the manufacturer and its en route to the delivery hubOnce it arrives we will have it inspected and scheduled for deliveryUpon the customer accepting the entire order we will proceed with refunding the customer $for
the delays that have transpired with this orderSharon M***Coleman FUrniture

**complaint is resolved after much hassle and back and forth on my part. What I was trying to communicate was their
practice of business I do not find satisfactory. When initially ordering with Coleman Furniture they make delivery sound like a great thing. Not the hassle it turned in to! The delivery company they hired is not professional. Their lack of timely communication and missed appointment is what lead to all of this. Multiple times delivery company told Coleman they had talked to me. I was calling Coleman back to see where we were at in resolving as I could not get an answer at delivery company or a voicemail returned. Coleman believed delivery company had communicated with me like they said; they had not. Coleman Furniture should take a look at who they have representing their name! Will not do business with them again! Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

***Coleman Furniture had spoken with this customer along with confirming via email on 5/*/regarding this matterThe customer agreed both verbally and in a written confirmation to accept a $refund to keep the furniture in its existing condition and therefore closing the issueThe customer was advised that they would be receiving a check via the mail in - business days. Sharon M***Coleman Furniture