Smitty's Restaurants

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
If the furniture was inspected in advance, the flaws and inability for the pieces of the sectional to fit together were overlooked, hence, not a viable inspection.We were unwilling to accept defective furniture, which is completely reasonableIf you met your terms of sale, and had indeed inspected the furniture, this would be a non-issue.You have the legal obligation to deliver what you advertise, not defective items
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Sincerely,
*** ***

***Coleman Furniture understands that the customer is frustrated. However, all of our dimensions are clearly listed on our website. When customer placed their order the exact dimensions were listed for the chair. As such, Coleman Furniture can not be responsible if the
customer is unhappy with the dimensions.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved The business in this complaint that I filed has agreed to replace the defective furniture I
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:I do not believe or feel the retailer is attempting to work with me to resolve this. First of all, the condition of the furniture at the time of delivery is irrelevant, as I am not disputing the condition at that time. My issue is the condition of the furniture after only having it for a few months. The items I purchased should have been able to last months, let alone 7, without showing significant signs of wear. Had I known how the furniture would have looked after only a few months, I absolutely would not have purchased it. Additionally, the repair allowance doesn't even begin to cover the cost of repair Essentially, they are forcing me to pay for the repair at the local cost of $1300, as determined by an independent estimate, in order to get reimbursed a measly $200. Spending $to get $back does not make any sense, especially when the replacement leather they have offered to send will likely result in the same issue in a similar time frame. I already paid full price for this furniture, I shouldhave to pay for it again! What Coleman Furniture has done is made an “offer” so low, that it would be economically irresponsible for me to accept it. This is not attempting to work with a customer. Quite frankly, this more closely resembles a *** financial scheme where if I only pay, they promise to make it worth my while. In this case, I might end up witha couch that’s fixed (for time being anyway), but ultimately I’ll be left feeling stupid and full of regret, as well as with an empty back account… Sincerely, - *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
["""""""The needed part was ordered from the manufacturer and the top was restored to 100%"""""""

***Coleman Furniture has been actively speaking with this customer in an effort to have this matter resolvedThe customer has been advised that the back panel will be replaced and the other items will be restored up to % manufacturer standards.Sharon M***Coleman Furniture

***The customer received delivery of their items on 11/**/ and signed for delivery indicating that all items had been received and were in good condition. There is nothing further for Coleman Furniture to respond to at t his time as we have fulfilled this order for the customer.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID# ***, and have determined that my complaint has NOT been resolved because: There is a delivery date due to my effort to get oneSince my complaint Coleman Furniture has not contact me to advise of anything They did not contact the delivery company until I had to direct them to on 1/*. Poor customer service What did Coleman Furniture contribute to a successful ending? What can Coleman Furniturr for my expensive time I pit into giving them money? Aredirect hey low cost due to lack of great service?
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Sincerely,
*** ***

***Coleman Furniture actively works towards communicating the most up to date information regarding their respective order that was placedOn 5/*/the customer was updated that the order was on back order and customer should be receiving the order in June 2017. On 6/**/it was
determined that the order had a delay, this information was communicated to the customer and the customer accepted compensation for the delay. On 7/*/the customer was advised that the projected delivery date to the delivery hub was 7/*/Coleman Furniture will continue to update this customer as more information becomes readily available.Sharon M***Coleman Furniture

***Coleman Furniture would like to resolve this issue in a manner that is considered fair and equitable to the customerTherefore, if the customer agrees to put in writing that they will drop their dispute with their banking institution...Coleman Furniture will then request the customer
donate their furniture to a reputable charity in the name of "Renegade Furniture Group" Once Coleman Furniture receives the receipt along with confirmation that the dispute has been dropped with the customer's banking institution, we will be happy to fully refund the customer in the amount of $726.75Sharon M***Coleman Furniture

***Coleman Furniture prides ourselves on recognizing when a customer expresses a concern relating to the service they receivedAfter reviewing the images which the customer has providedwe have determinedthat this a natural occurrence that can develop during the transportation of
the productThere is a quick and easy remedy to this issue that can be resolved with the useof a blow dryerThe customer needs to place the blow dryer on high, rub the leather in a circular motion when hotThis will resolve in tightening the leather and give the proper look of thematerialAs for the power cord, Coleman Furniture has already contacted the manufacturer to have a power cord sent to the customer directly. Sharon M***Coleman Furniture

***,Unfortunately in this case, the manufacturer pushed back the availability of some of the order several timesWe are in agreement with the customer, and are willing to process a full refund, if the pieces in home are donated in Renegade Furniture's name.Please forward us a copy of the
donation receipt, and the credit will be posted.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Interesting how the company continues to proceed with their deceit, and changes the subject to their attempts to send me a part-- ridiculous because there is not part needed-- instead of DIRECTLY responding to our VERY CLEAR charges:1) Coleman has yet to respond to our charge of a FABRICATED BILL of LADEN-- there was NO BILL of LADEN, and they have yet to produce one after our numerous requests-- despite the fact that this is our FIRST and FOREMOST CHARGE-- a fabricated Bill of Laden they say we signed, when in fact NONE EXISTS2) we began trying to return this piece the day we received it, WELL WITHIN the time period for "customer satisfaction guaranteed" returns; yet company delayed returning our calls and emails, and they refused to authorize the return3) company has FAILED to produce the photograph THEIR delivery people took of the piece, documenting the damage we have clearly defined; and continues to offer a "new part" for our furniture piece when this would not resolve the issue--- we want to RETURN the ITEM-- this request of ours has been CONSISTENT since day one-- we do not want furniture from UNETHICAL, deceitful, scandalous companies in our home
4) This company passes crap off to customers that is NOT AT ALL as DESCRIBED, lies about bill of ladens being signed, refuses to return calls until after the window of guaranteed return, and then tries to pass off this supposed "generosity" of sending us a new part or technician to resolve a damaged piece that we have not wanted since the moment we received it, and have been trying to return since day oneThis is unethical and deceitful business practices, yet it appears that this is their standard modus operandi. This should NOT continue; customers CANNOT CONTINUE TO BE EXPLOITED on a regular basis by this company's unethical practices and scams.
Thank you.
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Sincerely,
*** ***

***This customer received this item on 1/**/without indicating any issue at the time of deliveryPlease refer to the document that shows the signed proof of delivery. The customer contacted Coleman Furniture on 1/**/requesting a replacement table top and the customer was advised that the manufacturer warranty has since passed the one year warranty period. With the customer bringing this to the attention of Coleman Furniture again for the second time, the manufacturer warranty is still beyond the one year manufacturer warranty and no further action will be able to be taken.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:I returned the companies call with no call backI also sent two emails to the company with no response.Here are the options that I will take.Option #Repair the couch & refund me $500Option #2: Don't repair the couch and refund me $600
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Sincerely,
*** ***

MadelineColeman Furniture has made an effort by leaving a message on 6/*/and following via email with the customerAn offer was made to order a new headboard and nightstand directly from the manufacturer and schedule delivery to the customer. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] First, the statement, “Coleman Furniture has to hold with the belief that today's consumers when purchasing items online are aware of what certain terminology means”, might be the biggest cop out I have ever heard. How can a company make such a grandiose assumption? That assumption cannot be applied to an entire consumer population. That statement is more proof that Coleman Furniture knows they are provided deceptive product descriptions. Coleman Furniture will pull that statement out of their back pocket when they feel they are in the wrong but, want to shift blame back onto the consumer.Second, if Coleman Furniture wants verifiable proof that the term Select Hardwood is deceptive then I will provide it. Since they feel every consumer should know what all industry terms mean then the definition should be easy to find. Right? Well, it is not easy to find. I typed, “Select Hardwood Furniture Definition” into a search engine and was unable to find a reputable source providing Coleman Furniture’s definition of Select Hardwood on the first page of results. However, I did find a reputable guide to buying solid hardwood flooring that talks about the grading system. There is a grade of solid hardwood flooring that is “Select and Better Hardwood” It is the second best grade and is made of solid hardwood Not MDF like Coleman Furniture's definition of "Select Hardwood" After reading the definition of “Select and Better Hardwood”, it would be a completely logical jump to assume that "Select and Better Hardwood" is just another way of saying "Select Hardwood" since there were no results for Select Hardwood. I feel Universal Furniture and Coleman Furniture know that their definition of Select Hardwood is hard to find and when consumers see the definition for Select and Better Hardwood flooring they will assume it applied to furniture as well. Since I just provided verifiable proof that a reasonable consumer cannot find Coleman Furniture’s definition of Select Hardwood I want a full refund since it has now once again been brought to Coleman Furniture’s attention that the term “Select Hardwood” is extremely deceiving. I will gladly donate the table and chairs in Coleman Furniture’s name to a local charity once I receive my refund. I feel that is a win-win solution
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] This is the 5th time I have received this exact same response from them. How many times do I have to give them? As a consumer I feel powerless, I have said I just want to return the part of the couch I have for a full refund and they have consistently ignored me and reordered this piece or promised me they had it since the beginning of October. They are holding me and my family hostage with this couch, I can't afford to buy a new one until they credit me for this one, which they refuse to do. I don't have a whole couch and haven't ever had the whole thing. It is a basic contract, I ordered something, I paid for it and did not receive it. All I am asking for is to be able to get my money back, that is not an unreasonable request. They never call me to try to fix it, they just took it upon themselves to keep "re-ordering" the missing piece and by the 5th time I have had enough. Their $credit is not near enough for the disruption of not having a couch for a family of five has caused, not to mention the missed days of work waiting for a WRONG piece or no piece to come. So no, I am not happy with this response in the least and I feel they need to take more responsibility for what has happened.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

There moving company left a full size mattress on a queen frameThey never called me to verifyThe mattress should have stayed on the truck