Smitty's Restaurants

*** Coleman Furniture understands the customers frustration. We have reached out to the manufacturer to have the correct hardware sent directly to the customer. Once the customer receives the hardware we will have the Delivery team go out and properly assemble the bed.
Customer has been updates by his account manager at Coleman Furniture and has agreed to this resolution. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
a $refund does not remedy the situation that I have waited weeks for a piece of furniture I want a full refund and I do not want the furniture reordered I've waited too long and have given them more than one chance to make the situation right
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture understands the customer's frustration relating to this situationColeman Furniture recognized that the initial item came in damaged and has contacted the manufacturer to order a replacement topOn 10/**/16, the manufacturer had advised that the item is being
prepared for shipment and should be at the customer's local delivery hub within the next daysOnce it arrives at the delivery hub the item will be inspected and the customer will be contacted to schedule a delivery Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The furniture arrived damaged and we did not sign off or accept deliveryRegardless of all the talk about furniture being inspected and carefully wrapped while in transit, the fact is our furniture was significantly damaged in transit.Based on the position of the headboard damage we think the damage was known before it came off the truck and yet the delivery attempt was still made.Since the furniture was damaged prior to delivery and we did not accept delivery we continue to expect reimbursement for the $in fees charged us by Coleman.Thank you,*** and *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture had spoken with this customer on 11/*/and the customer confirmed that they would accept delivery of the orderThe delivery has since been scheduled for 11/**/17.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here) Coleman Furniture stated that they have been actively involved in resolving this issueI will insert an email where they admitted I was deleted for nearly weeksThey only responded because I kept emailing themAfter it was determined the desk was defective (separating at the seams that are only glued together), they required me to pay an addition shipping fee of $to have a replacement shippedThat $was paid, but the replacement came brokenI spoke with a representative from Coleman while the delivery company waitied The representative advised me to reject the broken desk. Now the company wants me to pay ANOTHER $to ship a second replacementAs a consumer I am NOT responsible to ensure a desk is delivered in one pieceAlso, according to the Magnusom-Moss Warranty Act I am able to claim a breach of contract against the manufacturerThe desk is considered a lemon due to the flawed manner it was constructedit weighs over lbs and pieces are only glued togetherWitnesses of the delivery stated the torque and twist from the weight when the desk is lifted is what separates the pieces from each otherThey stated that they have never seen a desk of this size come in one pieceIt should come in at least pieces and screwed together, to ensure a proper deliveryBecause this desk is only GLUED, it busts and breaks apartAfter my case being lost in the system, paying the additional $shipping for a replacement, receiving a broken replacement, and the company stating I need to send ANOTHER $310, I am finally requesting a refund....the federal lemon law applies to all new products with a purchase price of $or higher and thus extends to most furniture covered by a written warrantyThe federal lemon law is called the Magnusom-Moss Warranty ActIt requires manufacturers to provide clearly written warranties detailing the terms and conditionsIn addition, consumers receive certain protections under other federal and state laws.Magnusom-Moss Warranty ActThe Magnusom-Moss Warranty Act guarantees the manufacturer to uphold the conditions of the warrantyThis means he must repair and replace a product purchased for personal use with a defect in a reasonable amount of timeIf the manufacture doesn't honor the contract or refuses to abide by it, then the consumer is able to file a claim against the manufacture for breach of contractThe consumer is permitted to seek replacement of the product as well as compensation for expenses associated with the issue, including legal feesThe statute of limitations is four years from the date of purchaseThe Magnusom-Moss Warranty Act only covers new furniture purchased from a manufacture or retailer valued over $with a warranty.Implied WarrantyWhen furniture is sold without a warranty, a consumer is still afforded certain protection from product defects known as an implied warrantyIt is a seller's promise that the furniture he sells performs the function it is intended to serve without flawFor example, if a seller sells a table to an individual and the table's leg wobbles and is unable to solidly support things placed upon it, then the law requires the seller to repair or replace the item.Furniture Fraud RegulationsCertain states, like New Jersey, have laws to protect consumers from deceptive furniture retailers and delivery servicesWhen a company fails to deliver furniture by the agreed upon delivery date, the company must provide a written explanation to the consumer stating they are unable to honor the delivery date and then give them the option of canceling the order without penaltyIn addition, the company must deliver the furniture to the specifications promised at the time of sale or the consumer is permitted to cancel the order and receive a full refundThe company must deliver the furniture so it arrives without damage and in good working orderWhen it arrives with a defect, the company must remedy the issueIf a company fails to adhere to the provisions under the state's Consumer Fraud Act, it's subject to sanction
The following is an Email from Coleman representativeThe original claim was made June **, Their reply didn't come until several attempts to contact themThe reply finally came on Aug *
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*** ** *** *** *** *** *** *** ***:
*** *** *** *** *** ** *** *** ** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** ** *** *** ** *** *** *** *** ** *** *** *** *** *** *** ** ** *** ** *** *** *** *** ** *** *** *** ***
*** *** *** *** ** *** *** ** * *** *** *** * ** *** * *** * *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** ** *** *** * *** ** *** *** *** *** ** *** *** *** *** *** *** *** *** *** * *** ** *** *** *** *** *** *** *** * *** *** *** *** * *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture prides ourselves on recognizing when a customer expresses a concern relating to the service they receivedOn 3/*/17, Customer *** was contacted via email along with a follow up phone call which conveyed how thewarranty process is structuredOnce Customer *** provides
the completed warranty claim form along with the corresponding pictures , Coleman Furniture will be happy to provide further assistance towards addressing and resolving this matter. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The site where the terms and conditions appear had an error code every time we tried to look it up Also, they would not work with us per the delivery company manager She simply told us nothing could be done The fact that we never received the items and cannot take a sick day from work to wait for furniture is not accommodating to paying customers Lastly, the business did not call me back after the manager said they would They also cancelled my order without my consent We were still deciding on if we could have someone wait at our house but found they cancelled it without verifying with us by phone
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Ashley should be delivering this furniture in the next few days. The hub will deliver as soon as possible We will update as of next week when we are able to confirm a delivery date.Sharon M***Coleman Furniture

***This customer has disputed his order. Customer cancelled order after it had been shipped from the manufacturerThe item was shipped from the manufacturer on 5/**/Items are loaded for shipping from the manufacturer prior to the actual ship dateCustomer advised us on 5/**/after it had already shipped from the manufacturer that he wanted to cancel his orderAt that time it was to late to cancel without incurring fees. We have provided proof of shipping from Howard M*** on his dispute. Proof is attached here as well Sharon M***Coleman Furniture

***In an effort to resolve this matter in a fair and equitable manner, Coleman Furniture would like to absorb 50% of the restocking fee...the customer would be responsible for $and Coleman Furniture would assume the remaining $If the customer agrees to these terms Coleman Furniture
will be happy to process the respective refund. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have requested clarification as to exactly which parts were ordered and tracking information on the supposed parts, either of which has been provided to me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture understands that the customer is frustrated in regards to the delay with delivering his order. We are working to have this order delivered to the customer and we have advised the customer we will compensate him for this delay by purchasing the year Additional
Protection Program for his furniture for him.Sharon M***Coleman Furniture

*** On 10/*/the customer placed an order via the Coleman Furniture web site for an entertainment wall unit. On 10/*/the order was placed with the manufacturerOn 10/*/a message was left for the customer that there was an estimated ship date of weeks from the manufacturer
On 10/**/a payment was received and processed from the customerOn 10/**/and email was sent to the customer that the order is en route from the manufacturerOn 10/**/the customer was emailed the order was being prepared for shipmentOn 10/**/the customer was scheduled for delivery on 10/**/On 10/**/the customer called Coleman Furniture and advised that there was damage to the tv stand on the entertainment centerThe customer was advised to keep the entertainment center in their home and we would advise as to how the issue would be resolved. On 10/**/a furniture technician was contacted so that arrangements could be made to have the item restored back to 100% manufacturer standardsAs per our terms and conditions....." Customer agrees to allow Coleman Furniture, the manufacturer, and/or our shipping agents the opportunity to remedy the damage or defect issueCustomer agrees to accept the remedy selected by Coleman Furniture, the manufacturer or the Coleman Furniture shipping agent. If customer does not allow Coleman Furniture to send a replacement or repair it and would rather cancel the order then let us remedy the problem, customer will be required to pay a 25% restocking fee and actual shipping charges.On 10/**/the customer was contacted via email that Coleman Furniture was working to get this issue resolvedOn 10/**/the customer was called directly and advised that we are working on getting this issue resolvedOn 10/**/it was determined that a replacement part was available and was orderedOn 11/*/the customer was contacted that the replacement part for the damaged tv stand had been ordered and it had an estimated ship date of 12/**/Once the part arrived at the customer's home a certified furniture technician would be scheduled to make the necessary restoration to bring the tv back to % manufacturer standardsOn 11/*/15, the customer was offered a refund of $as compensation as a gesture of good faithOn 11/*/the customer was advised that the furniture technician would assist with the removal of his personal items from the tv stand as a courtesy and to assist the customer when the restoration would be made. Sharon M***Coleman Furniture

***In an effort to have this matter resolved, Coleman Furniture will fully refund the customer for the mirrorThe amount of $will be credited back to the customers original form of payment. Sharon M***Coleman Furniture

***Coleman Furniture has issued a check to the customer for a full refund. It was mailed to the customer at the address we have on file for her and customer has been advised of thisOnce received - this should close out issues. Wishing you a great weekend! Sharon M***Coleman Furniture

***Coleman Furniture has looked into this matter regarding the customer's concernIt has been confirmed that the delivery has been scheduled and confirmed with the customer for 3/**/17. Sharon M***Coleman Furniture

***Coleman Furniture understands that the customer is frustrated in regards to their delivery and the issue they are describingHowever, all of our customers are asked to sign their delivery paperwork indication any issues. The customer signed the delivery paperwork and only indicated issues with the chairs. As such, as as the customer did not mention any issues with the table top in our multiple conversations or correspondence with her until months after the delivery we are unable to address any issues the customer has found at this time.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The piece arrived damaged upon second delivery and had to be returned due to damage I,as the customer, should not have to pay a restocking fee for receiving a damaged piece of furniture I will not be satisfied until I receive a full refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***,
My Issue I had with Coleman they had not one but errors going on with my orderFirst they damaged my table and chair they had to replace the table and my table legs Then come to find out they ordered the WRONG Legs which means I still have to waitWhen my parts should have been ordered right the first time This is the reason why I have been so frustrated with ColemanHowever,Thank you, *** for resolving my concern please have Coleman contact me immediately once my parts have been received
Sincerely,
*** ***