Smitty's Restaurants

Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The company has reached out to me twice and keeps advising me someone will call me and come and attempt to repair the damaged furniture however still no one has called me still to this day and I have had this damaged couch in my home for theee weeks now and $is a joke for the three weeks of frustration and lies that I am keep being told withI results givenThis company keeps telling lies and they won't even contact via phone they always send an email saying per our conversation and they haven't even talked to meive left messages for the operations manager who won't even call me backvery unprofessional company
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have been in contact with Coleman Furniture and we are in negotiations however, this has NOT been resolved and the case should not be closed. Should we come to a resolution, I will notify you immediatelyThank you*** ***
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I reject Coleman Furniture's responseI do not want you to order a third tableI have been very clear that this order was placed on December *, and your company has repeatedly not gotten it right My client has purchased another table from another companymonths is unacceptable to wait for this and I expect a FULL creditWe do not want the furniture at this pointI have repeatedly told your customer after care for two months that I want a creditThey have been ignoring my response and keep saying that they are sending another table (which has still not happened by the way). This is horrible customer service and I feel as though you are now doing everything in your power to hold on to $restocking fee for furniture that after months has still not been deliveredWe don't want it any moreYour company failed to deliver on what was ordered and it is too late to try again for the third time I want to be done with this and I expect my money back in full for furniture that I never received!! This is also in dispute through my credit card because this is unacceptable customer service at every turn
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have been in contact with Coleman Furniture and we are in negotiations however, this has NOT been resolved and the case should not be closed. Should we come to a resolution, I will notify you immediatelyThank you*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***We understand the customer is upset in regards to having to wait for the refund he was expecting. However, the customer has initiated a chargeback (dispute) with their credit card for this transaction. Since that has happened the funds for this have been frozen and we cannot
refund the customer. The customer has been advised of this.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The business wants to repair the table rather than replace itThe corner is dented in and can not be repair to new state with out being sanded down and replaced with wood fillerPay for a new table and expect a new table not one they are trying to refurbish when it should of never been delivered
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Sincerely,
*** ***

*** Coleman Furniture orders items directly from the manager to the customer. As such all items are brand new and customer does not sell used furnitureThe customer purchased a Jessa Place Chocolate Left Arm Facing Sectional. The item has a plush upholstery fabric that is very
sensitive to touch. As such it can also reflect light differently. The items the customer received were verified to be what the customer ordered and as brand new as they were shipped directly from the manufacturer to the local delivery company. As the items were verified to be correct and up to the manufacturer standards if a customer chooses to return an item there are fees that are assessed per our terms and conditions that a customer must agree to at the time they place their order.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Coleman Furniture still seems unsure whether they admit the furniture was damaged or notThey alternate their stance every time they answer this complaintI am unsure how they think I can accept a redelivery of this sofa when the same person states a different position regarding whether the sofa was damaged or notThe sofa was damaged and Coleman agreed with me that I would not accept a damaged sofa and that the "deal" would be completed weeks agoThey breached our agreement by delivering a damaged sofa and not completing the transaction in a reasonable time frameI am unwilling to pay any fees since they breached our agreement.Thanks you,*** ***
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Sincerely,
*** ***

*** Customer placed order in June and received order August 2014.
Customer was aware of delivery time frame and had no issue with it at
that time. Customer refused delivery of her dining room set as the
table was damaged on 8/* - we advised the customer we were ordering replacement and would update her
with an ETA. On 9/* customer would not accept re-delivery. Customer
initiated a dispute and the dispute was settled in our favor. Customer
does not want to accept delivery. We have advised customer of
cancellation fees and customer does not want to accept the fees. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My complaint has NOT been resolved because I was deceitfully advised by Coleman Furniture While Coleman Furniture has responded by simply stating that they stand behind their policies, I have been charged a restocking fee after Coleman Furniture deceitfully advised me that they would deliver the item I ordered in 4-weeks Coleman Furniture did not deliver as they advised I have a transcribed voice mail that Maxine from Coleman Furniture left me on July *, 2016, stating SPECIFICALLY that my item would be delivered in 4-weeks Had she advised on July * when she left that voicemail that the order would arrive in 8-weeks, which is outside of my time frame before returning to work and school as I explained to both Maxine and Steven during ordering, then I would have had opportunity to cancel the order at time However, I did not cancel the order at that time because I was informed that I would receive the item in 4-weeks, which would have been the first or second week of August within my scheduled time frame When I talked with Coleman Furniture the second week in August, I was advised that the delivery company would call me at the end of August to schedule delivery The delivery company left me a message stating that they did not know when they would have a truck coming to my area This entire process has been deceptive Coleman Furniture deceitfully advised me and their delivery company was vague as well, neither of which is good business in any form.
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Sincerely,
*** ***

***We spoke to this customer, and agreed to settle the dispute with a $refundWe will also be sending a technician to assemble the bed and be ordering a new headboard, sleigh rails and one night stand.This should resolve all open issues on this case.Sharon M***Coleman
Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedHowever, I have no intention to ever use this business again given my poor experience with them
Sincerely,
*** ***

***The dispute the customer submitted with their banking institution was settled in the customer's favor....the customer has already been 100% refunded in the amount of $1869.40. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Upon delivery of the couch, there was a pull in the a cushion This original issue of the pull was settled with an agreement of $compensation however a week after delivery of the couch, there was a second issue - a large hole resulting from the seam never being properly sewn at the factory- with the RAF loveseat cushion that is NOT addressed here in their response at all and it was because of this seam hole and their LACK of customer service that I requested the furniture be taken back I reported this second issue and after days still had not heard one single response from them, as outlined in my original complaint to the Revdex.com After waiting days and several attempts to contact someone at COlemans, I had to call to receive any service regarding this defect It is because of this second issue, defective furniture that I filed this complaintColeman's Furniture does not address this issue in their response to my Revdex.com complaint that I filed Their response is incomplete and inaccurate and they are totally disregarding my complaint which is a major defect in the furniture and extremely poor customer service issues
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***This customer has disputed his order. Customer cancelled order after it had been shipped from the manufacturerThe item was shipped from the manufacturer on 5/**/Items are loaded for shipping from the manufacturer prior to the actual ship dateCustomer advised us on 5/**/after it had already shipped from the manufacturer that he wanted to cancel his orderAt that time it was to late to cancel without incurring fees. We have provided proof of shipping from Howard M*** on his dispute. Proof is attached here as well Sharon M***Coleman Furniture

***Coleman Furniture has been actively speaking with this customer in an effort to have this matter resolved in a fair and equitable mannerWhen the customer accepted the delivery on 10/*/17, there were no issues notated at the time of deliveryThe customer proceeded to contact Coleman
Furniture a few days later to report issues with the table and the leaf. As a gesture of customer service, Coleman Furniture offered to schedule a certified furniture technician to assess the issues that the customer discovered after delivery. The customer declined this offer and opted to have this furniture picked up and returnedThe customer was then provided with the outlined return terms that are outlined in the terms and conditions for ColemanFurniture.comSharon M***Coleman Furniture

MadelineColeman Furniture makes every effort to ensure the customer is kept abreast of all information pertaining to their orderOn 1/**/17, when the customer placed the order, the customer was advised that the order would have an extensive lead time, On 6/*/the customer was contacted and
advised that the order would be shipping shortly from the manufacturerOn 6/**/17, the customer will be called to provide them with a further update. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The legs to the dresser were/are not damagedWe have them at our houseThis is the first I've heard about damaged legs and replacement of the legsI'm attaching pictures for your referenceThe first picture, coleman1, is of the dresser as it was delivered to us originallyThe dresser was damaged upon arrival (even though Coleman assures all its customers that the furniture is fully inspected before delivery)The 2nd and 3rd pictures are of the "repaired" furnitureThis is what Coleman considers repaired and 'restored to 100% factory standards' We have agreed to have the dresser delivered a 3rd time b/c Coleman advised us that if we refused delivery it would be considered a return and our money would be refunded minus shipping and a 25% restocking feeWe don't want a repaired dresserWe want a replacement, however, Coleman is making it difficult for this to happen by insisting that their policy is to repair first and then replace the damaged item. If a product is found to have damage, and damage is noted on the delivery receipt; we will send a the necessary parts and correct the problem at our expenseRemedies may include, but not limited to repair by a professional furniture repair technician, part replacements, both repair and part replacements, or a full unit replacement, all at no cost to the customer
Sincerely,
*** ***

*** The delivery company scheduled the customers delivery with the customer for 4/*/16. At the time of delivery the drivers contacted the customer and he advised he was unable to accept delivery and would not be able to do so for another hours. Drivers are not able to wait for extended periods of times past the delivery time frame and advised the customer he would have to reschedule. The missed delivery and re-delivery fee is $and the customer is responsible for that. Coleman Furniture has already waived one fee and can not waive any additional fees. Item is ready for delivery as soon as customer pays fees. Sharon M***Coleman Furniture

***Coleman Furniture wants to resolve this issue for the customer and understands they are frustrated. We have been in contact with the customer and have advised her that we are working with the manufacturer to get this resolved. The needed parts for the delivery company to get this resolved are being sent and the customer will not have to do anything except receive delivery of their order. We have advised the customer that we will compensate them in the amount of $for the delay in getting their chair. The chairs came in a package of and cost the customer $for both so we are already compensating well over 10% for the item that had an issue. The most we would compensate the customer is $ Sharon M***Coleman Furniture