Smitty's Restaurants

***Coleman Furniture had corresponded with this customer in an effort to have this matter resolved fairlyColeman had provided the customer the opportunity to receive a newly ordered bed directly from the manufacturerThe customer opted not to wait and cancel the order which included paying the restocking fee (which is indicated via the terms and conditions) As a gesture of customer service, Coleman Furniture had offered the customer a $refund in the spirit of customer serviceColeman Furniture would still like to extend this offer to the customer once the customer accepts these terms.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
There was never a notice that the item was back ordered Parties were told that the item was discontinued by the manufacturer Once again, if the items were purchased on January ***, why would we be notified of any delay in March? If items were not available for purchase, why would they be available online like they were? If we went into purchase being told this item was indeed back ordered and there may be a longer then delay in delivery those would have been the terms under which we accepted this purchase This was not the case Items were purchased based on the presentation the items were available for immediate purchase
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Coleman furniture did send pictures however, they were not taken close up to all of the alleged repaired damaged spots therefore the damage cannot be seen as well as in personIn addition, pictures were not taken of areas of concernWhen you look at the pictures attached, the photos they sent me, look closely because you can see the paint that does not match, the paint that covered up damage without being smoothed outI have inspected the furniture twice in person at the warehouse and the furniture is in terrible conditionThat is the exact reason I had a professional furniture repair technician look at the furniture and shown in his report, the furniture is not in 100% manufacturers specificationsI do not understand why they had someone from the delivery company repair the furniture when they had someone from a furniture protection company originally evaluate the furniture and write up a report for them, a report in which I was not allowed to see or have a copy ofBy the looks of the "repairs" that were made, the person who "repaired" the furniture has absolutely no experience doing such and most likely does not have the credentials to do soColeman has many complaints and bad reviews online similar to my own experienceIt seems to me that this company does this often and has been getting away with charging people an unfair amount of money because they can not accomplish customer satisfaction
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Customer ordered a dining table and chairs. Unfortunately the manufacturer sent the incorrect chairs and the mistake was not caught until the item was delivered to the customer. Customer refused delivery and declined to allow us to order the correct chairs. We offered the customer $as compensation and customer declined. Customer has advised that they already purchased another set and refuses to pay any restocking fees for cancellationWe are willing to offer compensation, but we had to ship the entire order, including correct pieces back to the manufacturerCustomer was unwilling to allow us to make things rightPlease advise if this will be acceptable so that we can help close out this issue.Sharon M***Coleman Furniture

***Coleman Furniture understands the customer is frustrated. However, we have offered the customer a full refund of the item we are not able to deliver which is the dining room table. We have been very forthcoming with the customer in regards to the refund and are unable to refund
the items that have already been delivered to the customer.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved b
This is the response I would have expected, because they don't care about the clients that they are servingThis response simply proves that they do not care about ripping off anyone and wanting return business-- and it is quite evident I'm right about that based on the numerous complaints filed against them through the Revdex.com and other sourcesWhatever they say, the color was not what was advertised or identified in any of their materials and representatives of the shipping company they utilize have attested to thatThey will stick to their misguided and "being right" but is that what they should do to be customer oriented? I know that as the Revdex.com you cannot do anymore than take the information and comments I provide, but if I had the means, I would take them to court and make an example out of them!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Item was delivered and signed for with no issues. Customer called days ago and advised that the rail broke and that she needed to see what we could do for her. I took the call and followed up by sending the warranty paperwork as it was delivered with no issues back in
December. Customer received the form and called after advising that she was refusing to sign as she did not believe she should be responsible for paying for any shipping costs when covered under warranty. Customer will not need full replacement and we are obtaining information from the manufacturer to update further.*** ***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
$is nowhere close to what I lostI am not sure why the customer is being penalized for mistakes that were made by the shipping companyThe total restocking fee should be made my the company and not the customer because the customer did not make the mistakeI was inconvenienced by waiting longer than he timeframe given for delivery, was given an extended time to wait due to a mistake made by the shipping company, was never made aware of the mistake or delay (I had to call to find out) , and now have to order a new bed and wait another few weeksI want the full restocking amount refunded back because it is only fairIf I knew it would be this much trouble to order a bed from Coleman Furniture, I would have ordered somewhere else --- I have been out of a bed for months!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture understands that the customer is frustrated with the fact that they have not received their item. However, it has been fully restored to manufacturer standards. The legs of the customers dresser were defective and have been replaced. Delivery has been
scheduled for customer and customer has been advised that if any issues occur which could not be rectified a replacement would be ordered. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As you can see by the attached documents, the order confirmation sent does not shoe the actual photo of the piece of furniture Is you also see the attached web site advertisement of the two colors of the table, Weathered nutmeg (my initial preference) and Vintage Melange (what I was told by the rep that would be more suitable)there is no difference in the color in the pictures Thus, a consumer is forced to rely on the guidance of the sales representative Additionally, the color of the table in vintage melange is not represented nearly as dark as the color actually is. Sincerely,
*** ***

***We have been in contact with this customer regularly regarding their order and customer has also been updated via e-mail continuously. Last email to customer was Friday 9/**/15, updating him regarding the technician that will be contacting him to schedule his tech date. Our
manager has been involved in keeping this customer up to date and has provided customer with her direct contact information. We have also advised the customer that we will be compensating him in the amount of $500.00.We are committed to resolving this issue.Sharon M***Coleman Furniture

***Coleman Furniture understands the customer is frustratedHowever, we are willing to work with the customer to resolve any actual manufacturer defects or transit related issues that there are on any itemsThis customers has her complete order in her home and per the manufacturer all items
are within standards, are not defective and are functioning properly. Customer is unhappy with the look and function of one of the desk drawers. Coleman Furniture ordered a replacement item for the customer based on the customers preference and that item is currently at the local delivery company. However, upon inspection if that item it was verified that as the manufacturer stated the item was in 100% manufacturer standards as the replacement item is identical to the current item. As a courtesy Coleman Furniture would deliver the identical item to the customer and she would be able to verify that item is as intended and customer could choose which item to retain.Sharon M***Coleman Furniture

***Coleman Furniture has remedied this situation by absorbing the cost for new drawers which the customer has now receivedThese drawers were delivered directly to the customer on 10/19/and will resolve the issue at hand. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

***Coleman Furniture has worked with this customer in regards to her order. We have resolved all issues with this order with the customer and her banking institutionAs such we will not be refunding the customer any further.Sharon M***Coleman Furniture

***A check from our NY office will be mailed today to the customer's home in the amount of $This will close out outstanding issuesOnce again, we apologize for the issues on this order, and we are pleased that we were able to come to a resolution on this.Sharon M***Coleman Furniture

***Coleman Furniture understands the customer is frustrated. However, we have advised that we can handle his issue for the mattress through warranty, there are shipping fees that apply based on warranty replacement and we will order the replacement as soon as he pays the shipping fees as advised. The leather has a year warranty and he has passed the warranty time for that.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The head of operations said she would take $off and I said we wanted $offShe then hung up on me and sent me an email saying I agreed on the $which I never didI’ve also been in contact with Ashley furniture about how poorly Coleman has represented themThis has been an ongoing issue with Coleman since October when they waited weeks to tell me what I ordered was discontinued then finally ship out my bedroom furniture that was all beat upSomeone how it passed inspection by Ashley and ColemanI am so appalled by their actions
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[The credit card company have not heard back from the Coleman about the disputeSo I am still waiting for my money to be refunded. ]
The credit card company have not yet heard back from the Coleman about the disputeSo I am still waiting for my money to be refunded.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Previously, I had been told by Coleman's that my bookcase was located at *** ***, but my desk was not When I requested that Coleman's go ahead and have my bookcase delivered while they were working on the status of my desk, I was told they could not do so I have been receiving erroneous information from Coleman's throughout this entire process At this point, I do not trust this company I just want a full refund of my money Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***