Skyline Metrics, LLC d/b/a Oncedriven.com

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
All of the calls are direct to voicemail leaving a message from "***" using the same recorded robo script. The company is aware of this and is intentionally using the software that simulates a ring and drops the auto message direct to voicemail and thus they are trying to avoid the do not call list and to be able to say they "did not or would not call" a Person.This company is aware of this and using "slydial" software or "just deliver it" and is still in violation of the do not call list and have And leaving the same numberAnd this is in direct violation of The do not call listMy ad that specifically states that I am not to be contacted for unsolicited services

II have received the refundThank you***
***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

The phone number listed on Mr*** complaint was added to the Once Driven Do-Not-Call database on 12/20/2016, and will not be contacted again. On behalf of Once Driven, we apologize for any inconvenience to Mr***.Sincerely,*** ***Quality Assurance Manager

The refund request made by *** *** has been processed, and will be back to his original method of payment within 3-Business Days. On behalf of Once Driven we wish Mr*** the best of luck in selling his Passat.Sincerely,*** ***Quality Assurance Manager

On 3/20/Once Driven called Ms*** to speak with her about her pricing for her vehicle. When Ms*** called Once Driven back, she advised us that the car had a warranty, so Once Driven did not push to reduce the price of her vehicle at that time. Although Once Driven did attempt
to find Ms*** a buyer for her vehicle, it appears that Ms*** still remains dissatisfied with her results.As a good faith gesture, Once Driven will refund her original method of payment for $($minus the $processing fee) as services were rendered.Ms***'s refund will appear back to her original method of payment within 3-business days.Sincerely,*** ***Quality Assurance Manager

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I have called the Title company and the new title of sale was recorded so please check again

The fact remains that Ms*** vehicle title transfer still has not reported. Thus, making her stated sale date invalid. If she can provide Once Driven with proof of the title transfer, we will gladly take a look at her documents and render a decision accordingly. If Ms*** cannot provide proof of her sale, we will wait for the title transfer to appear, and then process her refund once the valid transfer of title is presented.Below is a copy of today's title transfer history report:Below are the historical events for this vehicle listed in chronological orderAny discrepancies will be in bold text. Report Run Date:May 3, 8:53:EDTVehicle:2004 Toyota RAVBase / *** Sincerely,*** ***Quality Assurance Manager

The phone number listed with Mr*** complaint was added to the Once Driven Do-Not-Call database on 4/26/at 5:P.MEST and will not be contacted again. On behalf of Once Driven, we apologize for any inconvenience to Mr***.Sincerely,*** ***Quality Assurance Manager

Mr*** refund request was validated on 2/15/after all verification of title transfer and paperwork was approved. Note: The title transfer occurrec more than month after the stated sales date by Mr***. The refund of $($minus the $processing fee) was
processed today, and will be back to Mr*** original method of payment within 3-business days. On behalf of Once Driven we apologize for any confusion or frustration this may have caused Mr***.Sincerely,*** ***Quality Assurance Manager

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Give me a number to text the copy of the title that I have....I know this is possible because that's how I sent them pictures of the bike!

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. Did receive the refund
Regards,
*** ***

To whom it may concern: I am writing in response to Mr*** ***'s complaint regarding contacting *** *** First, we would first like to sincerely apologize to Mr*** for inconveniencing himThat was never our intentionSecond, Mr***'s
number was added to the do-not-contact list on January 4, And third, Mr*** further inquires why it is OK to contact him if he stated in his ad that he did want not want to be contacted Please let Mr*** know that it is unclear where his information was obtained and that many times the information in his ad will be reposted somewhere else without all the original text Thank you for contacting us and giving us an opportunity to respond. Sincerely, *** *** Quality Assurance Manager

Mr***'s refund request was validated on 2/15/2018. The refund of $($minus the $processing fee) was processed on 2/27/2018. Mr*** will need to allow 3-business days for the refund to appear back to his original method of payment.Sincerely,*** ***Quality
Assurance Manager

On behalf of Once Driven, we would like to apologize for the delay of Mr*** refund. The refund of $($minus the $processing fee) was processed today. Mr*** will need to allow 3-business days for the refund to appear back to his credit card account ending with
***.Sincerely,*** ***Quality Assurance Manager

Ms*** did provide Once Driven with a proof of sale. However, the proof of sale provided did not contain a signature of the buyer to prove that the vehicle had (in fact) been sold. Today, I re-checked the NMVTIS database to see if there had been any new title transfer information for
their vehicle provided. As of today (12/1/2017) the title transfer information remains unchanged, thus making Ms***'s refund request invalid.If Ms*** can provide legitimate proof of sale showing that her vehicle was sold within the days after listing with Once Driven, we will happily accept her valid refund request and issue a refund promptly.Below are the historical events for this vehicle listed in chronological orderAny discrepancies will be in bold text. Report Run Date:December 1, 9:39:ESTVehicle: Sincerely,*** ***Quality Assurance Manager

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I will accept the refund as I would like my money back but I was not contacted regarding a warranty (or any other information) and there is not one on my vehicle. 
Regards,
[redacted]

I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  In the future I highly suggest that this business not mine phone numbers from Craigslist and call people who ask that they not be contacted with this type of shady service.
Regards,
[redacted]

On behalf of Once Driven, we apologize for the delay of Mr. [redacted] refund.  The refund of $160 ($189 minus the $29 processing fee) was processed today, and will appear back to Mr. [redacted] original method of payment within 3-5 business days.Sincerely,[redacted]Quality Assurance Manager