Skyline Metrics, LLC d/b/a Oncedriven.com

On 6/13/Mr [redacted] placed his listing with Once Driven In addition, Mr [redacted] agreed to the Once Driven 45-Day Guarantee (Terms of Service) before his payment of $was processed Since Mr [redacted] has not sold his vehicle, or sold his vehicle without the assistance of Once Driven within the first days after listing his vehicle with Once Driven, He is not eligible for a refund In accordance with the Once Driven 45-Day Guarantee, Once Driven will continue to list Mr [redacted] ’s vehicle until it is sold at no additional fee Sincerely, [redacted] Quality Assurance Manager

To whom it may concern: I am writing in response to Mr [redacted] [redacted] complaint regarding contacting [redacted] It is clear from the complaint that Mr [redacted] is being contacted by multiple companies unrelated to SkylineSpecifically, he mentions "continuous calls, times minimum per day have counted calls one day" While all those calls are not attributable to Skyline as Skyline would not reach out to anyone multiple times in one day, Mr [redacted] number, [redacted] , was added to the do not contact list on November 10, Thank you for contacting us and giving us an opportunity to respond Sincerely, [redacted] Quality Assurance Manager

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meWe did get the refund Regards, [redacted] ***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Oncedriven has called concealing there numberWhich is part of your business, after my complaint I recieved another call and asked once more to be left aloneThere rep continued to talk and get me interested in there line of bs, I simply hang up again asking not to be contacted by them in the futureThe craiglist list states no commercial type contact, and they violate these rulesThey also stated they can contact me due to my number being listed on the addThere company is soliciting from craigslist even though my add is checked for no solicitaitonEither by the product or do not contact users who state no solicitation Regards, [redacted] ***

To whom it may concern: I am writing in response to Mr*** [redacted] ’ complaint regarding contacting [redacted] We have no records indicating that we reached out to said number provided in his complaint If Mr [redacted] ’ has an additional number he would like to provide, we would be happy to investigate the matter further and respond accordingly Thank you for contacting us and giving us an opportunity to respondSincerely, [redacted] Quality Assurance Manager

I have reviewed the response offer made by the business in reference to complaint ID [redacted] My VIN is [redacted] Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I have received the refund Regards, [redacted]

The valid refund request made by Mr [redacted] on 7/31/was initially denied due to the title transfer not be completed On 9/8/a third title transfer check was performed (and showed) that Mr [redacted] 's title had been transferred within the first days after listing with Once Driven The refund delay occurred due to a clerical error Mr [redacted] 's refund of $($minus the $processing fee) was processed todayMr [redacted] will need to allow 3-business days for the refund to appear back to his original method of payment.On behalf of Once Driven we apologize for the miscommunication and delay in refunding Mr [redacted] Sincerely, [redacted] Quality Assurance Manager

On behalf of Once Driven, we would like to apologize for the delay of Mrs [redacted] refund The refund of $($minus the $processing fee) was processed today and will appear back to Mrs [redacted] original method of payment within the next few days.Sincerely, [redacted] Quality Assurance Manager

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, *** [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] PS: I have received the refund

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As seen in the included image, you will note the phone calls recorded from [redacted] on 01/08/18, 01/09/and 01/11/There are voicemails saved as well from an employee by the name of " [redacted] " who offers a service for a "small fee" in one message, and "around two hundred bucks" in anotherHe asks that I call back to speak to him at [redacted] .I would have no reason to make this upI would not randomly choose some business on the opposite side of the USA to target and complain aboutThis is an unsolicited service, once again, offered despite my choice not to accept unsolicited offers or services as noted clearly in my craigslist advertisement.You may not have record of the contact, although I'm sure that you do and are either uninformed or lying, but I doIf there was a way to share the voicemails, I wouldStop your practice of violating the rules of CL advertisingYour business is already clearly documented online as poor, unaccredited by the Revdex.com, and practicing bad business protocolThe only reason I even know who you are is because I looked up the phone number, and was led to complaints online with your company info listed[redacted] Regards, *** [redacted]

On 8/11/when Mr [redacted] claimed that his motorcycle had been sold, a title history report was submitted, and the title transfer date had not been updated to reflect Mr***'s stated sale date Again, on 8/29/another title history report was processed Again, no change in the title history report showing that the bike had been sold as asserted by Mr*** In fact, the title transfer dates for the motorcycle showed as 4/7/each time Yesterday, 10/30/a 3rd title history check was performed, producing a title transfer report of 8/7/2017, thus, making Mr***'s refund request valid Today, 10/31/2017, the refund of $was processed by Once Driven back to Mr***'s original method of payment Mr [redacted] will need to allow 3-business days for the refund to appear back to his card account.Sincerely, [redacted] Quality Assurance Manager

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I don't agreeI cannot make the new owner register their vehicle which seems 2b what once driven is insistingI turned n my ** plates, gave the title the new owners according *T lawEverytime I sold a car I did thisOnce driven did not sell my SUV so what is the fee 4?If they had sold the car I would not have said" oh no, I can't pay until the buyer registers the vehicle"Ludicrous! I paid them sell the carThat was our contractThey did notWhat was the $fee if they did not sell the car? There is a hour cancellation on all legal contracts consumersI contacted n hours.I made the mistake of checking Revdex.com on OD after contracting with themAlso the complaints( same as mine, will not refund when they do not sell ur car) on their own website! Some people called them a scamGot brought out more than once! Since they want pull historiesLesson learnedCheck Revdex.com & consumer protection FIRST Regards, [redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The responder was dishonest about where my contact information was obtainedHe knows that it was collected from CraigslistThis company collect phone numbers from individuals selling vehicles on Craigslist posts, even when sellers (such as myself) make it very clear that we do not wish to be contacted for additional offers or servicesThis practice is unethical at best, and in my case, absolutely violates the Do Not Call Act

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I have received the refund Regards, [redacted]

The phone number provided with Mr [redacted] complaint has been added to the Once Driven Do-Not-Call database and will not be contacted again On behalf of Once Driven, we apologize for any inconvenience to Mr [redacted] .Sincerely, [redacted] Quality Assurance Manager

I received your voicemail a few days ago and I wanted to let you know that I received my refund from Once Driven Thank you for all your helpI'm not sure if the actions taken by the Revdex.com was the reason for them processing it, but at least it should have gotten their attention!Regards, [redacted] ***

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Here is your signed copy that you are asking for of the titleI will go tomorrow and get a print out that I released liability and title of this vehicle on 10-20-You Regards, [redacted] ***