Skyline Metrics, LLC d/b/a Oncedriven.com

When Mr. [redacted] agreed to list his vehicle with Once Driven on 8/16/2017, he agreed to the Once Driven 45-Day Guarantee that was read to him (and agreed upon) before Once Driven processed Mr. [redacted]'s payment.  At no time, has Once Driven ever offered a 90-Day Money Back...

Guarantee.Thus, Once Driven will continue to market Mr. [redacted]'s vehicle until it is sold at no additional fee.  Per the Once Driven 45-Day Guarantee.Sincerely,[redacted]Quality Assurance Manager

Due to Ms. [redacted] displeasure with the results produced with its efforts to find a buyer for her vehicle, Once Driven has processed a full refund of $189 back to Ms. [redacted] original method of payment.  Ms. [redacted] will need to allow 3-5 business days for the refund to appear back to her...

credit card account.Sincerely,[redacted]Quality Assurance Manager

To whom it may concern: I am writing in response to Mr. [redacted] [redacted] complaint regarding contacting [redacted].  It is clear from the complaint that Mr. [redacted] is being contacted by multiple companies unrelated to Skyline. Specifically, he mentions "continuous calls, 2...

times minimum per day have counted 4 calls one day".  While all those calls are not attributable to Skyline as Skyline would not reach out to anyone multiple times in one day, Mr. [redacted] number, [redacted], was added to the do not contact list on November 10, 2017. Thank you for contacting us and giving us an opportunity to respond.         Sincerely, [redacted] Quality Assurance Manager

The phone number listed with Mr./Ms. [redacted] complaint was added to the Once Driven Do-Not-Call Database on 10/26/2017 at 2:47 P.M. EST and will not be contacted again.  On behalf of Once Driven, we apologize for any inconvenience.Sincerely,[redacted]Quality Assurance Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Just a quick note to let you know that yes, Once driven has credited my credit card back the money for not providing the promised service.  #[redacted]Thank you so much for following up with this case.Many Thanks,[redacted]

On the link provided, we do not see anywhere to enter a VIN to see the title transfer information.  If the consumer can provide a screenshot of their findings, Once Driven will gladly take that information in to consideration for purposes of this complaint.Sincerely,[redacted]Quality Assurance Manager

Re: Revdex.com Complaint ID# [redacted]   To whom it may concern:   I am writing in response to Mr. [redacted] complaint regarding allegedly contacting [redacted].  We have no record of reaching out to Mr. [redacted] or being previously contacted...

by him in order to add that number to our do not contact list (it was added on November 15, 2017).   Thank you for contacting us and giving us an opportunity to respond.              Sincerely, [redacted]

The phone number associated with Mr. [redacted] complaint was added to the Once Driven Do-Not-Call database on 4/5/2018 at 12:47 P.M. EST and will not be contacted again.  On behalf of Once Driven we apologize for the inconvenience to Mr. [redacted]Sincerely,[redacted]Quality Assurance...

Manager

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Here is your signed copy that you are asking for of the title. I will go tomorrow and get a print out that I released liability and title of this vehicle on 10-20-2017. You
Regards,
[redacted]

It seems as if Mr. [redacted] is confused as to what service he purchased.  As a good faith gesture, Once Driven has issued a full refund back to Mr. [redacted] in the amount of $189.  This is the fee that Mr. [redacted] paid to promote his vehicle with Once Driven.  The refund will appear...

back to Mr. [redacted]'s original method of payment within 3-5 business days.Sincerely,[redacted]Quality Assurance Manager

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As seen in the included image, you will note the phone calls recorded from [redacted] on 01/08/18, 01/09/18 and 01/11/18. There are voicemails saved as well from an employee by the name of "[redacted]" who offers a service for a "small fee" in one message, and "around two hundred bucks" in another. He asks that I call back to speak to him at [redacted].I would have no reason to make this up. I would not randomly choose some business on the opposite side of the USA to target and complain about. This is an unsolicited service, once again, offered despite my choice not to accept unsolicited offers or services as noted clearly in my craigslist advertisement.You may not have record of the contact, although I'm sure that you do and are either uninformed or lying, but I do. If there was a way to share the voicemails, I would. Stop your practice of violating the rules of CL advertising. Your business is already clearly documented online as poor, unaccredited by the Revdex.com, and practicing bad business protocol. The only reason I even know who you are is because I looked up the 540 phone number, and was led to complaints online with your company info listed.[redacted]   
Regards,
[redacted]

On behalf of Once Driven, we apologize for Ms. [redacted] dissatisfaction with the results of helping find a buyer for her MG.  As a good faith gesture, Once Driven will process a refund of $189 back to Ms. [redacted] original method of payment.  Unfortunately, since Ms. [redacted]...

transaction took place some time ago, the card information for Ms. [redacted] card account ending with [redacted] has been discarded.If Ms. [redacted] will provide the full card number, along with the expiration date in a response to this message, we will process her refund ASAP.Sincerely,[redacted]Quality Assurance Manager

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The Vin # is [redacted] the guy who bought it is [redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Thank you so much for contacting me I apologize for the delay. I was awaiting further instructions here are all the documents I have proving that I no longer own the vehicle, but once driven has rejected all of them even though I have clearly proven that the vehicle is no longer in my name. I have also attached a bill of sale in the amount of 1300 dollars proving that I sold the vehicle to [redacted]

Thank you so much for your assistance. I checked my credit card statement and found I was credited the amount OnceDriven owed to me. Case resolved and I credit that to you all. Thank you so much!

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that...

this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
While I appreciate that they claim to no longer contact me, but I am fighting for all the harassed on Craigslist. I would like them to cease and desist from using Craigslist as a hunting ground, as it is clearly stated on the add whether or not we may be contacted for services or offers as such. Attached you will find a copy of my add, where it is highlighted that I was not to be contacted by an agency such as theirs.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The last title transfer information on file with the National Motor Vehicle Title Information System is 10/22/2016.  Thus, making Ms. [redacted] refund request is invalid.Once we see the title transfer show the sale of Ms. [redacted] vehicle within the first 45 days after placing her listing...

with Once Driven, we will promptly process her refund. Below are the historical events for this vehicle listed in chronological order. Any discrepancies will be in bold text. Report Run Date:May 1, 2018 12:44:22 EDTVehicle:2004 Toyota RAV4 Base / L ([redacted])Event DateEvent LocationOdometer ReadingData SourceEvent [redacted]Sincerely,[redacted]Quality Assurance Manager

The valid refund request made by Mr. [redacted] on 7/31/2017 was initially denied due to the title transfer not be completed.  On 9/8/2017 a third title transfer check was performed (and showed) that Mr. [redacted]'s title had been transferred within the first 45 days after listing with Once...

Driven.  The refund delay occurred due to a clerical error.  Mr. [redacted]'s refund of $160 ($189 minus the $29 processing fee) was processed today. Mr. [redacted] will need to allow 3-5 business days for the refund to appear back to his original method of payment.On behalf of Once Driven we apologize for the miscommunication and delay in refunding Mr. [redacted]Sincerely,[redacted]Quality Assurance Manager

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I don't agree. I cannot make the new owner register their vehicle which seems 2b what once driven is insisting. I turned n my ** plates, gave the title 2 the new owners according 2 *T law. Everytime I sold a car I did this. Once driven did not sell my SUV so what is the fee 4?If they had sold the car I would not have said" oh no, I can't pay until the buyer registers the vehicle". Ludicrous! I paid them 2 sell the car. That was our contract. They did not. What was the $189.00 fee 4 if they did not sell the car? There is a 24 hour cancellation on all legal contracts 4 consumers. I contacted n 24 hours.I made the mistake of checking Revdex.com on OD after contracting with them. Also the complaints( same as mine, will not refund when they do not sell ur car) on their own website! Some people called them a scam. Got brought out more than once! Since they want 2 pull histories. Lesson  learned. Check Revdex.com & consumer protection FIRST.
Regards,
[redacted]