Skyline Metrics, LLC d/b/a Oncedriven.com

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I have received the refund.
Regards,
[redacted]

On behalf of Once Driven, we apologize for the delay of Mr. [redacted] refund.  The refund of $160 ($189 minus the $29 processing fee) was processed today.  Mr. [redacted] will see his refund back to his [redacted] account within 3-5 Business Days.Sincerely,[redacted]Quality...

Assurance Manager

Mr. [redacted]'s valid refund request was authorized on 1/12/2018.  His refund was processed today.  The refund amount of $160 ($189 minus the $29 processing fee) will be placed back to Mr. [redacted]'s card account.  We ask that Mr. [redacted] please allow 3-5 business days for his refund to appear...

back to his original method of payment.Sincerely,[redacted]Quality Assurance Manager

On 6/13/2017 Mr. [redacted] placed his listing with Once Driven.  In addition, Mr. [redacted] agreed to the Once Driven 45-Day Guarantee (Terms of Service) before his payment of $189 was processed.  Since Mr. [redacted] has not sold his vehicle, or sold his vehicle without the assistance...

of Once Driven within the first 45 days after listing his vehicle with Once Driven,  He is not eligible for a refund.    In accordance with the Once Driven 45-Day Guarantee, Once Driven will continue to list Mr. [redacted]’s vehicle until it is sold at no additional fee.   Sincerely,   [redacted]   Quality Assurance Manager

The phone number listed in Ms. [redacted] complaint was added to the Once Driven Do-Not-Call database on 7/26/2017 at 10:21 A.M. EST, and will not be contacted again.  On behalf of Once Driven we apologize for any inconvenience.Sincerely,[redacted]Quality Assurance Manager

The phone number listed on this complainants message was added to the Once Driven Do-Not-Call database today at 1:02 P.M. EST, and will not be contacted.Sincerely,[redacted]Quality Assurance Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] [redacted]

On 4/19/2018, a title history report was performed, and the latest title transfer information showed a registration renewal from 4/10/2017, thus making the [redacted] refund request invalid.  Today, I performed another title history search, and see that their title transfer information has come...

through, with a title transfer date of 4/18/2018.The [redacted] refund of $160 will be refunded promptly back to their original method of payment today.  The [redacted] should expect to have their refund back to their card account within 3-5 business days at the latest.Sincerely,[redacted]Quality Assurance Manager

The refund of $160 ($189 minus the $29 processing fee) was processed back to Mr. [redacted] original method of payment today.  On behalf of Once Driven, we apologize for the delay of Mr. [redacted] refund.Sincerely,[redacted]Quality Assurance Manager

The phone number associated with Mr. [redacted] complaint was added to the Once Driven Do-Not-Call database today at 1:12 P.M. EST and will not be contacted again.  On behalf of Once Driven we apologize for any inconvenience to Mr. [redacted].Sincerely,[redacted]Quality Assurance Manager

To whom it may concern:Mr. [redacted] complains that OnceDriven is concealing its number.  This is not true.  As explained in our initial response, based on the details in Mr. [redacted]'s initial complaint, it was clear he is being contacted by multiple companies unrelated to OnceDriven and attributing their actions to OnceDriven.  Mr. [redacted] states that he was contacted after he filed his complaint.  OnceDriven received the original complaint from the Revdex.com on 12/21/2017 at 4:11 P.M. and did not reach out to Mr. [redacted] after that time.  Mr. [redacted] also states that his ad asked that he not be contacted.  Please let Mr. [redacted] know that it is unclear where his information was obtained and that many times it will be reposted somewhere else without all the original text.As mentioned in our original response, his number is on the do-not-contact list.              Sincerely,[redacted]Quality Assurance Manager

Due to Mr. [redacted] dissatisfaction with its service, Once Driven has refunded his account for $160 ($189 minus the $29 processing fee).  Mr. [redacted] will need to allow 3-5 business days for the refund to appear back to his original method of payment.Sincerely,[redacted]Quality Assurance Manager

Ms. [redacted]'s refund of $160 ($189 minus the $29 processing fee) was processed back to her original method of payment on 1/30/2018.  We ask that Ms. [redacted] allow 3-5 business days for the refund to appear back to her card account.On behalf of Once Driven, we thank you for allowing us the...

opportunity to respond.Sincerely,[redacted]Quality Assurance Manager

The phone number associated with Mr. [redacted] complaint was added to the Once Driven Do-Not-Call database on 4/17/2018 at 7:20 P.M. EST, and will not be contacted again.Sincerely,[redacted]Quality Assurance Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. We did get the refund.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Mr. [redacted]'s refund request was validated on 11/16/2017.  The refund of $160 ($189 minus the $29 processing fee) was processed on 2/27/2018.  Mr. [redacted] will need to allow 3-5 business days for the refund to appear back to his original method of payment.On behalf of Once Driven, we...

apologize for the delay of Mr. [redacted]'s refund.Sincerely,[redacted]Quality Assurance Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]